Although the grounds are beautiful, the administration the Welk/Hyatt has been consistently…read moreirresponsible and unreliable over the last 11 years that I have been an owner. Among only a few of their disappointments are- extremely long waits on hold; no call backs; there was a problem with a credit card and they end up sending me to a collections , saying that they had tried to call me an email me and call me but there was no record! So the lied! I had to spend much extra time getting that off my record but I still had to pay a couple of hundred dollars just for the fees and Welk/Hyatt took no responsibility. They have sent my points on to Interval without my permission and then told me they were doing a courtesy by giving me back my points! Then when I said, I want to keep all of my points with you for this time, they ended up suspending 180 /240 points- after paying two thousand dollars for HOA fees. They could have made an exception... Joyce simply did not care....terrible customer service. She told me I could exit and try to sell the property ( and that is very difficult , because people have a wizened up to timeshares scams? ) Joyce from resolutions was very cold and rude.... I look at that as theft. They might seem nice , but they don't take care of their clients and they make a lot of mistakes and they don't remedy them. And who knows why they have that kind of attitude? Maybe they are not paid well or treated well , and that's why they treat their clients as such. I've also stayed in rooms that had no hot water.And the showers weren't working! But most of the time , the rooms are beautiful. If you want to stay at the Welk or other resorts, the best way to do it is booking directly with the resort. They will tell you that the time sure is the best way.But it's not. Save yourself a lot of heartache and don't do timeshares; it's definitely a waste of much of your energy trying to book w them and deal with all the mishaps. And unkindnesses.

Thank you Patrick Hyle for your professionalism and expertise in customer service! It was late and…read moreyou were probably on your feet for so many hours. You really did it for us by checking us in so smoothly and attending to all our needs swiftly. We do not always have the best experiences with Front Desk from being an owner for 10 years now. Your service will be memorable because that is how I imagine The Welk to be represented. I sincerely hope you continue the great work because I can only imagine how many more people you made comfortable by your performance. Thanks Patrick

Stayed in the North tower and enjoyed our room. Pretty spacious and seemed updated. Toilet kept…read moresounding like it was running but, it wasn't? Kind of weird. Parking was easy for us as we parked in the back by the casino with no issues. The main reason we went was for the pool and cabanas on Saturday. Input server Jamie was awesome. Attentive, hustler, and multitasker. She was, for sure, the hero of the day. But the staff ran out of taquitos, ran out of sprite, messed up a couple of orders that Jamie wrote down correctly. Bar line moved decently quick. Pools were clean and comfortable. Overall, good time. Casino was fun for being a California casino. I'd come back but I'd make sure to ask for the same room we had in the north tower. Prices for a room were a bit ridiculous (high) and we couldn't "modify" our reservation. There was no term or condition saying we couldn't change from 2 to 1 night. However, a band is in town and it's comic con weekend. Place was completely full. I'll probably go again at some point but, it wouldn't be my primary choice.

This review is for a concert I went to see there. First of all, the acts were great, so Harrahs…read moregets a star for attracting good talent to perform. The onsite parking is really convenient and from your parking spot in the deck or the adjacent lot, the casino and concert hall are easy to access. However, that is where the kudos end. The room we saw the concert in looked like a conference room for a convention. I was like are we here to rock out or be moved by a keynote speaker that will get us in touch with our feelings?!? The chairs and carpet look like they're from circa 1977. The light fixtures must have been part of the 1981 remodel and everything just looks and smells old. There would have to be a pretty important show that I wouldn't want to miss for me to come back here. Tbh it was kinda ghetto.

The service was amazing. The food was great. You get validated parking if you dine here and I would…read moredine here again. The chef gave us so many complimentary dishes which made me realize we should have ordered less dishes. And dare I say it, the kids menu dishes were kind of fire too.

I've been at this property multiple times and this time will be my last visit. My family stayed at…read morethe Palmer 2 bedroom Suite which they texted me that the room was ready to checkin. When we got into the room, there were stains on the carpets of both rooms, stains on the sofa cushions as well as the carpets. Cereal crumbs everywhere inside the sofa bed and around the living room, half eaten snacks in the fridge with trash still inside the trash cans. The shower drain was also clogged and the housekeeping give attitudes when setting up the sofa bed. The whole weekend, the fire pit in the suite also wasnt working but we were not notified ahead of time. We also booked the top golf suite during our stay but was told there are not working AC inside and the TV wasnt working properly. Not to mention the hostess Izabel's bad attitude at the restaurant was the last straw that we wont be returning to this hotel again.

Was here for a work meeting and it truly is a beautiful resort!…read more The rooms are all quite different - loved mine that had been modernized , was quiet, dark for sleep and had a huge bathroom with large shower and oversized soaking tub! Cute little outside patio that I used to enjoy my morning coffee! My coworker had an older room that though needed an update , had a lovely, cozy fireplace. The grounds are stunning - I did not get to enjoy the pools due to a busy work schedule but did make a point of walking the golf course each morning! The property is abundant with stunning flowers and I enjoyed a stop to grab a morning coffee and Acai bowl at their marketplace! It's a large property, so be prepared to walk although there are also golf carts to help you get around! Stunning property that was a great spot for a week in Carlsbad

An amazing experience and stay with my family and 2 year old. Omni La Costa is a huge property with…read moreeverything you need and more. The hotel is very kid friendly with many pools, water slides, splash pad, and fun kids activities. My toddler was always busy and doing something without complaining!! They also offer free kids activities such as necklace making, ice cream scoops, and much more. The staff is very hospitable and makes sure you have everything you need from the moment you arrive. They are very attentive, respectful, and welcoming. They truly make you feel like you're at home. Our room was located in the newly remodeled villas section, which had its own private pool and jacuzzi. It is away from the main pool area, which was much more quiet and more relaxing. They also have an adult pool in the main pool area, which had a view overlooking the breathtaking golf course. Breakfast at The Vue was pretty solid. The food at the main pool was OK, but the food at the adult pool was even better. Overall, I really recommend this resort if you have kids. It has everything you need and you don't really need to leave the property. Thank you for an unforgettable experience. We will be back!

This is for the Spa…read more.. The spa opens at 7 AM and there I was. I came in through the gates of the gated community and parked in the self parking lot at the spa. Waited in front for five minutes and the doors opened! I felt like putting my face against the window while I waited and say, "open, open, open". I was greeted by a lovely young woman who checked me in and walked me around the grounds to show me around. As I came so early, I had the place to myself for the first two hours. I used the gym, took a swim, went in a couple of Jacuzzis until my girlfriends arrived at 9:30 AM. I'm more of an introvert, so it was perfect. Altogether, we took a yoga class at the beautiful yoga pavilion. We sat by the pool and had a lovely lunch. The food was excellent, including the complementary treats and banana bread. The only negative about the pool was that we were told if we left for more than 20 minutes our belongings would be removed. We couldn't hold our chairs for the day. That was news to us. It was a warm 90° day on a Friday in March and the community and hotel is allowed to use the spa grounds and they all showed up. Every lounge chair was full. Note to self: come Monday through Thursday. The massage: I'm going to say it's one of the best massages I've ever had in my life (and I've been to other five star spas). Pure bliss. Jackie was my masseuse. She listened to me when I asked for stronger pressure and then from there, I went into another world of goodness. She had such love in her eyes when it was all done. This is the most expensive massage I've ever had in my life. Around $400 for a 60 minute massage (with tax and tip) not including lunch. But treating ourselves once in a while is worth it. We felt like we were princesses. Yes, we'll be back. Maybe a while from now to save up our pennies, but we will be back.

I've been going here for years- usually annually for my birthday as a special retreat; Really love…read morethe Balancing Gemstone Massage &/or Deep Tissue Massage. Depending on my energy level, I will sometimes take a yoga class prior to my massage. If this review were solely for the Spa, it would be hands down a 5 star! However, it is also for the restaurant by the pool where most of us go post-treatment for lunch. Yesterday I had Lila, & as soon as I put in my order, she had asked if I were staying there & since I was not a hotel guest, she asked me upfront for my card on file. Typically when I have gone there for lunch, they wait until the end to charge you out and/or assist you with the bill. It felt a bit off, considering that after I sat down, another Caucasian lady and her daughter found a spot to sit near me. Alex was their server, & as he took the order, he didn't ask if they were hotel guests &/or if he could put their card on file. Later I happened to walk by the bar area where the servers hang out, & I asked to speak with Lila. I let her know I have been coming here for years & no one has ever asked for me to give them my card on file upfront. I asked her if they have had a few Dine n' Dash situations? She let me know she has been there under a year but she has been asking for cards b/c some people think their food is taken care of when they leave the pool & then check out for their treatments. As a result, they are out of tips and can't go after the customers. I told her it is disappointing to hear that at such a nice place at Rancho Valencia that people would do such a thing. Even if people are coming for the first time, most humans would ask what is the best way to charge out and work it out with the waiter and/or when I have been there, the waiter or waitress will ask if I need anything else, and if not, then they will bring me the check (or I tell them hey I am ready to cash out). I had just had a fabulous massage with Noel (who is my new favorite therapist there) so to have this awkward experience when I am ready to eat and relax by the pool was really not great. To be fair, there are regulars who go there, but it was clear that she didn't recognize me & so decided to ask me upfront for my card. Whereas Alex another server, helping customers next to me, didn't ask the Caucasian lady for her card upfront. And what is so funny is that when the Caucasian lady got her food, the order was all wrong - they put dressing in her salad, put tofu on the side, and put bacon in her salad when she asked for bacon to be taken out etc. Alex was super apologetic for the mix-up in the kitchen, and the whole time I kept thinking, I wished he were my server because he was so nice and treated the lady next to me the way I have always been treated -when I have come here. Lila was more defensive and kept saying "Oh we ask for cards here and you can speak to my manager etc." I didn't come out and ask why there was a disparity from how she asked for my card upfront versus how other servers just took orders like a normal restaurant and then let guests relax and pay at the end. I still love this SPA and will come to get a treatment, but the inequality I felt from being asked for my card upfront was a subtle jab that made my overall experience not as pleasant.

Overall this was one great experience! From the beginning we had Benjamin assist with an early…read morecheck-in so we could enjoy the amenities early ($35 fee). Got in around 12:30 pm and was met by Hannah at check-in. She was so cheerful and even walked to the pool to provide vouchers for drinks for us! Caelyn and Jasminh also provided great customer service when requested. We had happy hour (2-5) at the bar and had great appetizers and drinks (get the humus and brusel sprouts). $5! We had a birthday dinner at the restaurant, Avant. What a great place for views, food, and service. Sergio was our server and took care of us. The food was 5 star. Had the local bread, sashimi bluefin, and branzino. The quality and taste was excellent. The price was very reasonable and a great value. We had breakfast there and Sarah was our waitress. Again great service and food. Had the granola/fruit yogurt and avocado toast. Food quality again great. Also golfed at the resort and got a good rate for staying there. 3pm rate only $70 and worth it! Again, don't think twice about coming here for a day or more.......well worth it!

We recently booked a weekend stay at Rancho Bernardo Inn hoping for a luxury resort experience, but…read moreunfortunately, it was marked by severe understaffing and poor service recovery. Service & Dining: Breakfast at Veranda started off on a bad foot with an unattended host stand, an unwelcoming greeting, and a 20-30 minute wait, forcing us to pivot to the coffee shop. While the coffee shop team was sweet, they were visibly understaffed and running low on basic inventory. Food overall across the property was unimpressive for the price point. Housekeeping: The biggest issue was returning to our room late in the evening after being away for over 10 hours, only to find it hadn't been serviced at all. Management: When we texted about our disappointment, management gave us cold, dismissive, copy-pasted responses rather than taking accountability. To top it off, shortly after giving us canned answers, they sent an automated text begging for a 5-star TripAdvisor review! Verdict: The property itself is lovely, but the level of service, staffing shortages, and indifferent management fall far short of high-end standards. Wouldn't recommend for travelers expecting a reliable, high-touch resort stay.

Sublime. Could not get a more perfect 4 days. The classes, staff, spa, room, accommodations were…read moreamazing. Could not imagine a more perfect girls trip to reset. Cannot wait until I can return.

This place is like a Disneyland for adults and I can't wait to come back. I went alone and made the…read moremost beautiful friends for life. I went for Lisa Hubbard's Pilates week and she was phenomenal. For being healthy food, the food was amazing and I probably ate too much of it lol. The activities were amazing. The place is legit like traveling to a five star resort in Tuscany and breathtaking. The servers were amazing, particularly Devon, James, Jacob and Jordan. I loved Victoria- she was a hoot and really listened to me and helped me achieve some of my goals on this trip. Kristen was a great person to talk to life coach- I could talk to her all day. The staff was so accommodating you can even text them all day long if you wanted to ask them for snacks or whatever else you need. I can't say enough good things and I can't wait to go back. also big shout out to the chef we made our own pasta with him and it was the best pasta I've ever had. And also biggest shout out to John the owner he would have dinner with us and was so friendly and had the best stories. Thank you so much.

I want to like this vacation club. It is in the middle of nowhere with the nearest grocery store a…read more15 minute drive away. There's no onsite groceries or food available after 8ish pm unless you want to haul yourself to the lone restaurant available across the lot. While the full kitchen was appreciated, I struggled to maintain a comfortable temperature in the apartment. The pool however was amazing. We thoroughly enjoyed the pool & hot tub and were able to stay until closing at 10p. However, not worth it. I'd rather be in a smaller place with better access to food and nicer service. I'm grateful I don't get bamboozled into a time share. There's a lot of pressure na dit turns sour when you decline. No go for us on a repeat stay.

If check-in is at 4, then rooms should be ready at 4. We arrived early, so we expected a wait. They…read moresaid they'd text me when our rooms were ready. Came back at 4. Rooms were not ready. The gentleman there said he couldn't give me even a window of wait time. They gave us pool passes, but it's no fun getting in and out of swim clothes in the restroom. So we elected to wait. We finally got our keys at 5:15pm. The rooms: I wish they'd add some USB ports for easy charging of mobile devices. I liked the full size fridge and all the kitchen needs provided in the villas, but everything seemed to be in need of repair. Our kitchen sink leaked and there was water everywhere. The bathroom shower faucet broke. The light mirror didn't light up. Housekeeping never showed up. Thankfully, the villas are equipped with a washer/dryer, broom and vacuum cleaner, extra trash bags and paper goods for DIY housekeeping, Can't call the front desk for support because the phones don't work. We have to text a number and I don't know who I'm actually communicating with. This place seems to be understaffed. The staff who are here have been pleasant. Other guests who frequent The Welk have told me it wasn't always like this. LOVED the Melody Hills fitness center and the pool. Plenty of space for multiple families in the Mountain Springs pool, which had a super fun water slide. Well maintained. Check out is at 10 am, which is way too early, especially given how inconvenient getting checked in is.

Harrah's Bar - Ask for Casey!…read more If you're at Harrah's and looking for a solid drink and great conversation, do yourself a favor and head straight to the bar and ask for Casey. This guy knows his stuff--he makes a dynamite Bloody Mary that's easily one of the best I've had. Perfectly balanced, just the right amount of kick, and garnished like a pro. But what really makes Casey stand out is the way he handles the crowd. Whether it's a packed bar or a quiet afternoon, he knows how to read the room, connect with people, and make everyone feel welcome. You can tell he's a total professional but also genuinely enjoys what he does. Friendly, fast, and knows how to pour a drink--what more could you ask for? Harrah's is lucky to have him. Cheers to Casey!

Esteban is kind. I caught him. on amazing day.he made great drinks and remembered what customer…read moreservice was about I applause his professionalism. thank you Esteban.