Fun spot, but very smoky and the slots are packed close together. Free masks at the players' club…read moreand I recommend getting one or two. Casino is pretty clean though. No piled up ashtrays. (Ugh) There is a large nonsmoking section which is where we spent a lot of time. Unlike some other casinos, they don't just chuck old machines in the section but have a good mix. And there are several self-serve beverage stations throughout the casino. My friend had never seen that feature and he now loves this casino, lol. Harrah's is only about 10 minutes away.

I have a service animal and was initially denied entry. They claimed they do not allow psychiatric…read moreservice dogs only seeing eye dogs or guide dogs. When I explained all of his training and then tasks they said he was not "acting like a service dog" and they said they watched footage of us waiting for a minute while they were coming and that he was "pulling on his lead" and "not patting attention" I said I take an accusation like this very seriously and that if they are truly claiming that I want all of this is writing and documentation of him "not acting like a service dog" as well as that video evidence of him not acting like a service dog. I then unfortunately had an episode due to the drama of it all to which my dog tasked and my husband stepped up and took over. They then realized they had messed up, changed their mind and said "we will allow it just this time" Absolutely ridiculous. My dog has gone through extensive training, been certified through two trainers, has passed his CGC and public access and the audacity for a security guard to say he wasn't acting like a service dog because he wasn't looking up at me every single second is ridiculous. They are not robots, he can get stepped on if not careful, he checks in every 10-15 seconds and alerts just fine. They would not show us footage of him "not acting like a service dog" which makes me think they were just lying to try and not allow us entry. I'm only writing this review so others don't feel absolutely awful since the valley view security treats people as the service dog police. I understand people abuse and lie about service animals, but it was quite obvious my dog is trained. To be questioned like a that was awful and just sad. Just be for warned you're going to be questioned like a criminal and may or may not be allowed entry with a service animal.

Stayed in the North tower and enjoyed our room. Pretty spacious and seemed updated. Toilet kept…read moresounding like it was running but, it wasn't? Kind of weird. Parking was easy for us as we parked in the back by the casino with no issues. The main reason we went was for the pool and cabanas on Saturday. Input server Jamie was awesome. Attentive, hustler, and multitasker. She was, for sure, the hero of the day. But the staff ran out of taquitos, ran out of sprite, messed up a couple of orders that Jamie wrote down correctly. Bar line moved decently quick. Pools were clean and comfortable. Overall, good time. Casino was fun for being a California casino. I'd come back but I'd make sure to ask for the same room we had in the north tower. Prices for a room were a bit ridiculous (high) and we couldn't "modify" our reservation. There was no term or condition saying we couldn't change from 2 to 1 night. However, a band is in town and it's comic con weekend. Place was completely full. I'll probably go again at some point but, it wouldn't be my primary choice.

One star, if only.... With an establishment this big, you would think their customers service would…read morebe top notch. The amount of money people spend here for rooms, gambling and restaurants, a little appreciation would have been nice. The last thing we all want to worry about is finding bugs and whatever unsanitary conditions in our room. You expect to walk into a clean and sanitized space where you could lay your head down and not have to worry about little critters crawling around. Well that's exactly what I've experienced. BUGS.... How would feel seeing that in your room. Coming in to lay down and relax after spending good money at your establishment. And waking up to little critters crawling next to your head. Wtf... That's the last thing you expect to experience. Waking up the next day with bugs crawling next to your head. Not only that, more throughout the sheets. Even with pictures and videos, yes they're alive. I would say something like this is major. From the bugs, what else could this room be hiding. Was it not cleaned. Was sheets not checked and just dusted over. The last thing you want to do is be in your room let alone knowing that you are more than likely going to have to get rid of everything. Apparently all the rooms are sold out as I was informed at the front desk. They could get me a suite but that wouldn't be for hours. With a massive chains like this, you know spare rooms are often saved for an incident. Last thing I want to do is head back to my bug infested room. You would expect customers service to be a priority for an established as this. People spending good money and yes, I have. To then have to experience something involving BED BUGS. Do better....

Ok this place caught me by surprise. I was thinking it was going be a large restaurant because you…read morecannot see it from the road, but they have a large street sign. For years I've been wanting to try this place. After an outing in the Desert with my sister-in-law, we decided to try this restaurant it would be both our first time. My sister-in-law and I walked into the restaurant and found the place to be very busy as you would expect at dinner time. The crowd was mostly elderly, could be regulars. For appetizers, we ordered the potato skins. For our meals, I ordered the special of the day, Seabass with pilaf, and vegetables. My sister-in-law ordered the soft crab cake. And before our appetizer and meals arrived we were served a basket of rolls which looked like regular rolls, but when you bit into them, they were warm and very tasty. Both of our meals were very good. Sadly we had no room for dessert. Where our table was situated, we could see pretty much the entire restaurant. The only thing that was not visible was the sitting bar but everywhere you sat, you would be looking out a window. It is all around the windows. One of the window area they had hummingbird feeders hanging, and you could see the hummingbirds haven't their dinner as well. Service was very friendly. I would love to come back and try some other items on their menu..

The hummingbirds were outside our windows and it was like dinner & a show. Food wasn't fabulous…read more(tortilla soup & chicken sandwich)but super sweet staff & incredible watching all the hummingbirds. Still recommend going!!!

We visited Pala for my mom's birthday, and she had a blast! The drive in on Highway 76 is pretty…read morewinding and curvy (east of interstate 15), but completely worth it. There's plenty of eateries and bars with live entertainment, even a gift shop. The casino itself is modern, clean, and has spotless restrooms. We started with a hearty breakfast and coffee at Pala Cafe, which was awesome. The staff here is super friendly and stepped in to help whenever we looked lost. A hotel guest even went out of her way to tell us how much she loved her room stay. Game-wise, they have a good variety from penny slots to high rollers, plus a great mix of classic machines. Like any casino, the slots are hit-or-miss; some pay out a bit, others are tight. Although there's a smoke-free area, the smell lingers so I did see some people wearing masks due to the smell. We loved the outdoor patio with umbrella tables for a quick breather. Overall, we had a fun experience and will definitely be back!

Posting this as a warning to anyone visiting Pala…read more We stayed over Memorial Day weekend and were incorrectly charged over $800 at the pool. It took more than a week to get the issue resolved. Unfortunately, my family visited again this past weekend (June 4-7, 2026) and experienced another problem. This time, we were charged at a restaurant and sports bar that we never visited. As of today, no one from the casino has contacted us to apologize or make things right. We've spent hours on the phone with both our bank and the casino, with no meaningful resolution other than having to cancel our credit cards ourselves to prevent the charges from going through. We are extremely disappointed. Our family has been coming to Pala for more than 25 years, and it's upsetting to experience these issues. If these unauthorized charges are happening to other patrons as well, that is very concerning. What a shame to see a place we've enjoyed for so many years leave us feeling this way.

We stayed at Fairfield by Marriott for two nights while attending a wedding at Twin Oaks Garden…read moreEstate and were able to use a guest discount, although it still ended up being pretty pricey for a short stay. The room itself was what you would expect from a typical Marriott property. Clean, comfortable, and nothing out of the ordinary. The most disappointing part for me was the breakfast. As someone who eats plant based, my options were extremely limited. I ended up having oatmeal and bananas both mornings while watching most guests enjoy bacon and eggs. I was honestly expecting a bit more variety, especially fresh fruit, which feels like a basic for a standard Western hotel breakfast. On a positive note, the guy sitting on the bench outside was the best part. Overall, it was an okay stay, but I do wish there were more inclusive breakfast options, especially at that price point.

Rooms are clean and neat, lobby and breakfast was good and customer service was good too. My only…read moreissue was the pool! It looked cloudy, had a bunch of debris in it. I called the Front Desk to let them know what the issue was and to also ask when the last time the pool was cleaned and if it was safe to get into: they told me the pool guy had just cleaned it that morning, although I would absolutely question that. Otherwise, our day was pretty decent better than I anticipated as far as the rooms go and beds were pretty comfortable, etc.

I give this place more of a 3.8. We arrived early Saturday hoping to maybe check in a little early…read morethe very nice young lady at the counter was accommodating but said room wasn't ready but for a $50.00 up charge she will put our room at top of cleaning list with house keeping.. Fantastic let's do that. In the mean time feel free to use the pool, bathroom on the left to change. Went the pool. Two pools, not huge but has a little bar. The pool wasn't crowded but we struggled to find a chair that wasn't reserved with a towel; we spotted 1 empty chair under an umbrell, as we approached a young gentleman grabbed the chair at took it across the pool to the umbrella his family was under. Lol. Okay. We just sat our things on the concrete under the umbrella hoping it wouldn't be long and enjoyed the pool. After checking a couple times and our encounter with the OTHER, older front desk lady; our room was ready at 4. That's check in time. The room was large and pretty nice; we did notice the floors were a bit "damp". The little patio with the chairs and view, very nice. We were able to hear the live music coming from marina bar as we were sitting outside of our room taking in the view. We took out a paddle boat that was complimentary at check in. The lake itself is very nice, pretty peaceful considering it sits smack-dab in the middle of a neighborhood. What makes my review a 3.8 isnt the accommodation. Recommended. Its front desk staff, in particular the second one i mentioned. She should enjoy her job more.

We stayed in room 7103. Clean room, 7/10. Stains on carpet and couch. Towels too rough. Bed was too…read morefirm, I couldn't sleep well. Temps not so great, definitely have to lower yourself. Makes the room musty when not cool. 7/10. You are close to the pool so you can hear a lot of noise. Thankfully the curtains are sun and noise blocking if needed. We didn't request an ADA room but got one anyway. Shower head was Kohler, 10/10 but water is so easy to flow into the bathroom floor with the ADA set up. Walls too thin, had to complain about neighbor screaming loud sporadically, playing a game with his kids. They took care of it right away. Parking is fcfs. Coming back after 7pm is a pain. Amenities are wonderful. Coffee place was great, but sometimes the door is locked during hours of operation - you have to check the front desk for service. I would stay here again for the amenities.

This one is a bit of a mixed review, I typically stay at Hilton properties while traveling and…read morealways enjoy Hampton Inn and Suites. I ultimately gave them a 3, but leaning towards a 4, just been in more updated properties, that is why are ended up at a 3. This particular Hampton is a Hampton Inn, not Inn and suites. Did not realize that, but not a big deal. The rooms were still pretty spacious and comfortable. The staff here was very good, smiling, helpful, offered me some snacks for being a Gold member, thank you. The hotel itself was comfortable, but it is on the older side, but still has an outdoor pool, breakfast area and a small gym. So really all the things you need for a comfortable stay. I did not try out the pool, but the breakfast was good and the gym worked, but lacked a bench, which makes a big difference when trying to get a good workout in. The rooms have a slightly larger mini fridge, which is nice to store leftovers and a small freezer section, A coffee maker and a microwave, very convenient. Bed was comfortable as well. There was actually a group of soccer player staying at the hotel that were pretty loud, but once in the rooms, could not really hear them that much, so the walls had decent insulation. As far as the review, here is the good and what could be improved and the weighted average lead me to a 3. Hotel common area's 3 Room 3 Free Breakfast 4 Free parking 5 Gym 2.5 Pool 4 I think this hotel could easily be a 4, maybe even a 5 with an update to the decor and rooms and if they could reconfigure the gym to add a bench and maybe a bigger footprint, but even just adding a bench would bump it up to a 4 for me. They did have dumbbell's up to 70 or 75 lbs, which is a plus. If you are looking for a comfortable stay, reasonable rates, free parking and breakfast and a good overall value, this is a good choice. No frills, just a clean place to stay. I would recommend. I would imagine they will update soon as all around them is up and coming and building a lot of new modern structures, I would hope they would to keep up with the area. Enjoy!

Hampton Inn San Marcos maybe an older hotel but still charming in its own way. It's conveniently…read morelocated near the Twin Oaks Valley road exit off hwy 78, with many restaurants and shops near by. The room is comfortable albeit smaller than my expectations. There is only one elevator in the middle of guest rooms without sign. I walked right by it not seeing it the first time. There are 4 kinds of coffee and a snacks rack even late into the afternoon which is a definite plus for me. On the house breakfast is served daily 6-10am in the dining area. It's the no-frills type of place perfect for my needs.

This particular Residence Inn is located off the 78 freeway and Las Posas Road. You would think…read morethat it is convenient, but unfortunately, it is in a traffic ridden location. Driving in and out of the hotel was a pain. This hotel isn't your typical hotel with restaurants in it. There wasn't food nearby within the hotel so I had to rely on food delivery. At least with the rooms, you can prepare your own food which is a plus. Their continental breakfast was basic, but did the job. The rooms which are coined suites, are large and spacious. The big downfall is really the paper thin walls. Even when wearing earplugs, I can hear the next door neighbors. The noise kept waking me up, resulting in a bad nights sleep. I wouldn't stay here again. Also, they charge $5/day for onsite parking which is obnoxious.

The front desk staff was kind and knowledgeable. However, the cleanliness of the room was…read morequestionable. There were black hairs in the shower, dust everywhere, a shelf was hanging off the wall. Also a blood stain on my pillow- yuck. The elevator made loud noises and shuttered when moving and I noticed the elevator inspection was expired. Also the room overall had a very musty odor that was extremely strong when entering the room.

I stayed here right after Christmas for its location & great rates. I've gotta say that if you're…read morelooking only for the best rate at a place that's at least clean & that has has excellent customer service from the front desk, you'll be happy. The Wi-Fi works great, as did my TV (with more channels than I could ever watch & an easy TV Guide to select them). Staff was friendly, courteous, and helpful - even carried my luggage down the stairs for me! Coffee, DeCaf, & Hot Water/Tea is available in the lobby 24/7, but there was no coffee maker in my room, which I would have preferred. The black-out curtains are GREAT, yet I would've also loved some sheer drapes too, so you can open the black-out drapes & still have privacy in your room during the day. Four stars for all of the above, & squeaky clean bathroom & linens. Minus 1 star for the grungy, dirty-looking carpet & the neighbor-noise through the walls & door. NOT the management's fault, but "buyer beware;" it comes with the territory...

The lady in the lobby is very rude. They were like upset or something, and took it out on me…read more Started to yell no smoking when I don't even smoke. VERY Rude The refrigerator has hair in it not good at all disgusting after the second night I was bit up by bed bugs ROOM#211

1st - the young lady working the front desk on 7/10 in the afternoon was amazing! So sorry I didn't…read moreget your name. Very friendly in every interaction. Lobby was very nice! I appreciated the quick snacks that were available along a few adult beverages.... My room was very nice, clean & fresh, and the bed was very comfortable. The products in the shower were surprisingly good (body was has a nice scent). The lighting in the bathroom was perfect for make up I left for a wedding and came back later that night - the room was quiet and relaxing. Breakfast in the morning was good Nice energy in the lobby with everyone happy & enjoying. It's nice that there is so much seating available. Thank you for a nice night!

Overall it's an alright hotel though the rooms felt a little dated and could use some deeper…read morecleaning from time to time to refresh it better. Good location for value when visiting the Safari Park. Complimentary breakfast was ok. Though I found it very strange and odd that they cook oatmeal and put it in the warmer dispenser with a plastic bag liner. The room we were in had shower doors that squeaks - definitely need some light repair.