I have been bringing my fur baby here for the last six years. I appreciate A Fancy Pup's, flexibility, in scheduling. The last time that I bought Leo here there was a discrepancy in the price, and I am pleased to say that the owner spoke to me, realized that I have been a very long-standing customer and she was able to update the pricing for me. I am always satisfied with the cut that Leo receives. I also bring my grand dog here on occasion. If you're in the Concord area, I recommend a Fancy Pup. read more

A Fancy Pup Pet Grooming - Pet Groomers Near Me - Concord, North Carolina

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1 star is being nice. I have taken my dog here about 4 times. He saw only 1 groomer and was fine, however he would sit in a crate for hours before being taken to get groomed. One day I found out my groomer left and was no longer with the company. Sketchy but okay. We went back 1 last time and thought we were okay with the owner taking care of him. Well guess not. My dog came back in pain!!! He was cut multiple times, whining, didn't want to eat his food and was there the WHOLE day open to pretty much close. I call and no one answers. He was so upset for weeks and had bad reactions to whatever she used that day. I will never go back here and they need to be investigated. If you choose to go here, think again. Save yourself a vet bill!!! read more

A new location only a few miles from previous store. I've been going here for about a year. Ted (my dog) has had both good and not so good haircuts. I think once you find the groomer you like stick with them. They keep good notes on what you like and don't like and they are willing to fix anything you may be unhappy with. What I don't like is that they may keep your dog all day! That tells me they are taking in too many appointments. The cut today will be $60. Will post a before and after picture. read more

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love love love! they are the best. I have 4 dogs and they always split up 2/2. Very patient with special needs dog and hyper dog

I'm surprised to read some very negative reports. We've been taking our dogs Lexi & Phoebe to Fancy Pup for years now and have never had a complaint as to how they are treated or how well they are groomed. I would give them the 5th star except sometimes I think they keep them a little longer than I would like. Otherwise, Fancy Pup is a great place to have your pet groomed! read more

A Fancy Pup Pet Grooming - Pet Groomers Near Me - Concord, North Carolina

My puppy was bleeding from both of his back paws, and they refused to tell me. Instead they tried to cover it up and hope I wouldn't notice. My shirt was covered in blood from holding my dog, and there was blood all over the seat of my car from trying to take him home. This place is disgusting, they will not properly take care of your dog. There was also a bunch of mysterious spots on my dogs stomach, they couldn't even tell me were those spots came from. When I confronted them about this, they just fed me a bunch of excuses and tried to tell me that this was normal. This staff is either careless or not experienced enough, maybe both. read more

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This place is no longer going to groom my dog. I asked for him to be done at a specific time and 3 hours past that time, I had to call to find out it was going to be yet another hour. 6 1/2 hours to groom a small dog. Not only that but this thing when I picked him up, his chest between his front legs is WAY too close to his skin. I asked to speak to the owner but she never came out to speak to me. Guess it didn't matter to her. DO NOT GO THERE UNLESS YOU HAVE ALL DAY TO LEAVE YOUR BABY. read more

I would NOT recommend any fancy pup grooming places at all. They just lost my business. Not going back there again: Tried Harrisburg location first until they sent me to their concord location since they got so busy and concord location needed new clients. So I thought okay... let me be a nice customer and try a new store in concord. Bad idea! Here is what happened: Tired concord location for several time and it seems like they cannot keep skilled groomers there. Every groomer I liked were keep on quitting. I have a big long hair dog so it takes time for a groomer to get to know the dog and first appointment is always tricky and could get uncomfortable because a groomer is not used to the dog, etc. I get it. Called three weeks ahead to make an appointment. Dropped off the dog right on time for my appointment. 3.5 hours later I called to check on him and found out they still have not even started him on anything what so ever. So basically my poor fur baby has been in a crate for over 3.5 hours. (Note: my dog hates staying in a crate specially in grooming places with other dogs screaming/barking while they are getting their services. He is a shy/timid one. And I specially requested them NOT to put my dog in a crate period!!! since he did hurt his nose trying to escape when they put him in a crate last time. It is written in my customer account or card they called it.) Well, the fact that they knew about my dog's condition and still kept him in a crate for 3.5 hours without telling me first?!?! That was it for me. I am so done with this place. Their excuses...owner's statement btw...here we go: 1. "Oh...a new girl took your appointment so she did not know what she was doing. She should not have accepted your appointment on a busy holiday weekend." (Blame the new hire. Nice! I remember the new girl actually put me on hold to ask around and see if she can have me come in. They must have said yes for her to book me. Blame the new hire. I see.) 2. "Oh this is a holiday weekend so we are very busy but we will get to your dog as soon as we can...and your groomer does not work here anymore so we are trying to find you another one...who is in a Harrisburg location today...bla bla. Well actually I think she is booked today so I could work on your dog as soon as one of my employees comes back her/his lunch break. And you know it takes time to get used to the dogs...etc etc." 3. "Oh your dog is doing fine. I am looking at him now. He is a sweet heart. He is used to us and this place so he is fine in a crate" (for almost 4 hours). (Really?!! Just because he does not have a bloody nose like the last time you tried to put him in a crate in Harrisburg location that does not mean he is doing fine. It is clearly written on my customer card...NOT to put him in a crate ever again. I know my dog and his personality better than anybody.) 4. "Oh btw we charge $15-20 extra if you do not want to wait. It is called a straight thru fee." (Um... I have never heard about a such thing first of all. Second, if I have to pay extra to keep my appointment time what is the point of making an appointment 3 weeks to a month ahead to begin with?) So I told them not to bother and I am done with them...and that I am on my way to pick him now right now!!! So, I showed up ...4 hours after my drop off time....picked up my dog. Btw, my dog was freaking out... had to pee really bad and was thirsty. oh I wonder why!!! Probably because he was in a crate for 3.5 hours where they clearly knew/were told NOT to do that. They cannot retain skilled groomers, do not show any signs of empathy or customer service at all. Do not respect customer's requests/wishes. Tried to hide it actually by saying my dog is fine when I know for fact he wasn't?!?! If you care about your dogs, I would not send them there. Btw...when I showed up to pick up my dog... no apologies or anything. read more

Always take my 3 dogs here. They do a great job every time. The price you pay is worth it. There might be cheaper ones but you get what you pay for here. read more

I use to take my dog here and loved it, really. My dog would get treats and a cute bandana and would look great when I would pick her up. Unfortunately, I had a very unpleasant experience the last time I took her. My dog has always been scared to be groomed (not aggressive, she gets stressed out even when I do myself, she's just dramatic) but that has never been an issue with the groomers, or at least no one ever made a big deal out of it to me and I have always let them know that she gets really stressed out during grooming. The last time I took her, they decided to over charge me $20 more with no prior warning because she was difficult. Never have ever had to pay $80 for a miniature schnauzer basic grooming anywhere. I felt like a parents being punished for her child being "difficult". They told me that my miniature schnauzer tried to bite the groomer and wouldn't stay still. I didn't say anything and just paid the extra money that I was being charged with no warning, I was just too embarrassed to dispute it. When I got home I realized she wasn't even groomed properly, like someone just gave up. I haven't been back for months ever since. I would be hesitant to recommend it to my friends, if their dog gets stressed out and gets difficult, they might get an unexpected extra charge and improperly groomed dog at pick up. read more

The receptionists are very friendly and acted like they truly cared about my dog, but that's all this place has going for them. Either the receptionist did not take good notes on the cut I wanted for my dog or the groomer did not look at the notes. My dog looks like she wasn't even cut. All they did was remove fur in between her toes and cut her back fur, which I specifically told them not to touch. Her ears, legs, neck, and hind area were never cut and were the areas I specifically asked them to take off. Essentially I paid $60 plus tip for a bath and nail trim. Not worth your money!! read more

I have been taking my fur babies to them for 10 years and could not be happier! I request no "smelly" stuff or decorations (bows or bandanas) and they always accommodate. I love the new location! Ally read more

Have had nothing but great experiences here with my beagle, she comes home clean and pretty and smelling great with a new bandana every time. read more

Love fancy pup they treat my baby like their own! Amber does my baby and she always does amazing job.

I've been taking my pups here for 2 years and I have got to find a new place. I've never been 100% happy with the cut. I allegedly have a detailed card with notes on how to do the cut (still a mini-groom, nothing fancy. Cut short here, leave long here, etc) and something is always wrong. I've been shuffled around to multiple groomers because they cannot seen to keep staff so me or my dogs have never been able to build a relationship with anyone. I don't want my dogs crated for long. I make an appointment for 10am, I drop them off shortly before. An appointment means their grooming should start around 10am, right? Not at this place. There have been times I've called 4 hours after dropping them off and they haven't even started. The other practice I don't like is, you pay and tip before they bring out your dog (and are asked "how much tip do you want to leave" not even "would you like to leave to a tip" which is tacky enough). The last time I was in tears over the botched cut and was offered NOTHING. I had already paid. I feel like I really gave this place a try as I like to support local businesses but to never be happy when I pick up my pups has caused me to look elsewhere. read more