On one of the coldest days in January I called them them because my flames weren't firing on my…read morefurnace. They came within a few hours. They said it was a $89 service call . It would only be $39 if I needed a part. Within 30 minutes and a run out to his van ,the tech said it would be $380 in total. I was in a position where I needed heat. It took 2 minutes to install a $12 part which I bought at a appliance store the next day for a spare. I tried calling the next day to talk to someone about their price my calls were not taken, nor returned. Ide hate to see what they would charge for a $24 part from a appliance store. Highway robbery. I do NOT recommend this company.

Just don't. They came out to do estimate for a home warranty. Couldn't get anyone out for four…read moredays. My a/c made a loud pop and started hissing. My unit is a combo heat and a/c. He said the a/c portion was filled with oil and had lost all the refrigerant. Waited 6 days for them to turn estimate into the home warranty company. By this time it is 30 degrees at night and I have no heat because it is a combo unit. Warranty company denied claim because the estimate said they could not diagnose it because it was too cold out to run it. What? You can't run a unit filled with oil and with no refrigerant in it. Had to call another company that came out the same day that confirmed the unit was filled with oil and the compressor was shot. He didn't need to run it. Had an estimate the next day.

Today Mo came out to service my A/C. I had previously signed up for the yearly service, and this…read morewas my first servicing. Mo was fantastic. He checked the indoor functioning then cleaned and serviced the A/C unit. I watched and asked many questions. All the while Mo explained things as I asked. He was polite & professional but also very helpful! Brian & Amanda were the people I worked with on the phone. Again, very polite, profession and responsive to my needs/requests! I feel I'll have a long relationship with R J. They hire and/or train their staff very well!

The guys are great! We have used them many times and they are always professional and reasonably…read morepriced. They do a great job of listening to your particular goals, and offering options that are realistic. They schedule quickly and complete excellent work!

Technicians were amazing and service was very reasonable! Baz has always taken care of me over the…read moreyears!

So grateful for the referral . They came right away to…read moreinspect my AC unit and repaired on the spot . Jamille (friendly) on the phone, answers/gets back to you FAST . My tech was Matt and he was awesome, very professional and knew what he was doing . 5 Star service--Two thumbs up . The price was reasonable.

So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

BTU came out on a Sunday and fixed my leaking A/C unit for a very reasonable price. Pete was great…read moretoo! He was courteous, efficient, and offered some helpful tips for maintaining my furnace better. I was so impressed by their service that I enrolled in their maintenance program, which also seems like a good deal. Great customer service at a great price! Highly recommend BTU Comfort Solutions.

I have been dealing with this company for decades. They have always given prompt service and their…read moreprices are very competitive. I am currently in the process of having a new furnace and air-conditioning system installed and they are doing a great job. I would highly recommend them and their services based on my experience. Richard...Amherst OH

The technician got to my house quickly and got my Boiler Furnace working, technician very…read moreknowledgable and helpful. Chuck was my technician and would highly recommend him.

AC went down on Saturday. Initially Caraballo had me scheduled for repairs on Wednesday but were…read moreable to get me up and running today (Monday). Technician Joseph was here exactly on time and did an excellent job from start to finish. Dependable, professional work at a fair and honest price. The best HVAC company you will ever do business with.

We had our condenser moved, it was on top of our garage and we wanted it moved to somewhere more…read moresensible. The line set and power had to be rerouted. We talked to several other folks that were more concerned about selling us a new unit. These guys listened to what we wanted, showed up when they said and worked late until the job was done. The price was fair for the job. Overall we are happy and would recommend this small family own company.

Did a wonderful job replacing my air conditioner. I would use them again 100%…read more They explained everything, were on time, let me know when they were going to arrive. All around a great experience!

This service was right on time and helpful!!! The technician, Leo, was very knowledgeable and a…read moregood resource!!! He knew exactly what to do and fixed our furnace very quickly. The service was also very reasonable. Medina Heating and Air Conditioning was able to give us service the next day after our call whereas other companies could not provide service for a few days which would have been over the weekend. I would highly recommend this company thanks to Leo!!! It's also #Service Star Shout Out Week!!!