I needed to take the time to write this review because people should know about our experience…read more
We were a party of 10, and we were seated quickly, which we appreciated. Overall, the food was good. A few of the mofongos were a little dry, but the flavors were still good.
Unfortunately, what should have been a great dinner was completely ruined by our waitress, the older lady with glasses.
Throughout most of the meal, everything seemed fine. The problem started when it was time to pay. She repeatedly tried to pressure us into leaving the tip on the credit card. We politely told her we would be leaving a cash tip instead, but she became visibly upset. She even blurted out that we "better be good for her pockets," which was incredibly unprofessional.
I have absolutely no problem tipping and always believe in rewarding good service. What I don't appreciate is being pressured or guilted into leaving a tip. Do your job well, treat your guests with respect, and appreciate whatever people choose to leave. That's how it should work.
As we were trying to settle the bill and pay back the person who had covered the entire check, she constantly hovered over our table, huffing and puffing. She even brought the receipt back to us and pointed out what the tip "was supposed to be." It was uncomfortable, aggressive, and completely inappropriate.
By the end of the experience, I was so disappointed that I almost wanted to take the cash tip we left and give it directly to the cooks because they were the ones who deserved the recognition.
To make matters even worse, as we were leaving, one of the men in our party was standing near the restroom waiting for someone. The waitress walked up to him, said, "Move," and physically pushed him out of the way as she walked past. He handled the situation respectfully and didn't react, but no customer should ever be spoken to or treated that way.
The food was enjoyable, but the service from the older lady with glasses ruined the entire experience. No customer should ever feel pressured, intimidated, or disrespected over a tip. I hope management addresses this so future guests don't have the same experience.