Great service from start to finish. Brett, Matt, and Justin…read morewere my main contacts. Justin performed a perfect install of my new stainless steel chimney chase (cover) on 6/3/2026. This company uses the best materials and employs the most polite and competent techs in this business. I would highly recommend hiring them! Larry Springs

Chimney USA was fantastic! They were quick to respond. Everyone that came out was friendly and…read moreprofessional. The work was done well and on time. I only wish I could hire them to do all the work I need done on the house!

Damon arrived within his window and called prior to his arrival. I appreciated that not just did he…read morecomplete the inspection, he reviewed how the fireplace worked and how to ensure its best use. I appreciated his honestly on when things may need to be replaced. Damon was quick, knowledgeable, efficient in his work, and left my home clean. Their pricing is in line with others (and cheaper than the big guys). They quoted me for inspection and cleaning but let me know I would only be charged for the inspection if it turned out to not need cleaning. I highly recommend their service.

Our service representative was Damon, came on time and was very professional, knowledgeable explain…read morethe process, findings and recommendations. He kept asking if I had any questions, I was clear on the process and received photos with all information covered during the visit. I will definitely recommend them. Excellent service at a reasonable price. Don't forget to smile

BEWARE: We hired Johnston's for a chimney inspection and cleaning, we were told by our technician…read morethat we had glazed (Stage 3) creosote buildup -- but were advised to simply keep using the fireplace and burn hot fires to reduce it. After research and hiring a CSIA certified company, we learned this advice is directly contrary to established safety guidance. Stage 3 creosote is highly flammable and requires chemical treatment or professional removal before a fireplace can be safely used again. The Chimney Safety Institute of America is explicit on this point. Following Johnston's guidance in our report could have caused a chimney fire. We requested a refund given that the inspection included advice that put our home and family at risk, they refuse to acknowledge their fault. We did not feel we received an accurate or professional service. We will be sure to look for that CSIA certification going forward, there are plenty of family owned-- in business for decades, chimney companies in our area that can be relied on to give safe and accurate advice.

These guys were fantastic! My HOA told me I needed maintenance on my chimney, but when Johnston's…read morecame out to inspect it they told me that there was nothing wrong with it. They did the inspection, and sent me pictures that I could send to my HOA free of charge! If I ever actually need work done I will definitely call them!

Josh at Hampton Roads Safety was great. Communication is very clear timely, & fast. Arrived early…read morewhen possible but on time. He cleaned, & repaired the dryer vent. He inspected the fireplace for safety and made repairs. Inspected all smoke detectors. And provided before and after photos. Highly recommend. Great prices and service. Will definitely be back.

Josh was very quick to respond to our initial inquiry, has very reasonable prices for chimney…read morecleaning, and was available the very next business day! He was actually a little early too, which was refreshing when so often these types of things end up happening later than you expect. Josh was always very friendly and patient as he explained everything he was doing when asked.

Great doing business with these guys. Polite. Professional. On time. Good rates. I have read the…read moreother reviews about Premier not being a good business. I did not experience anything like those reviews and I do recommend them. July 2020 I contacted Premier Chimney and Roofing to come sweep and inspect my chimney. I had learned about them in a local advertisement mailer. I read the good things about them in online reviews. I had a pleasant conversation with them in scheduling the appointment. The technician came out, swept, inspected, and showed me before and after pictures of his work. He showed all the cracks in my tiles and took the time to explain what my options were to fix it and the severe risks of continuing to use the fireplace. We scheduled to have Premier re-line and re-cap my chimney. They explained Heatshield, the product chosen to re-line it. During the winter, my wife noticed water coming down the chimney through our wood burning insert. Premier was dealing with a temporary COVID related shutdown and I had to use another company for the fix. Matthew, Premier's owner, wanted to see the job through; wanted to make it right. He didn't hesitate to review the work order and reimburse for the work his company would have come out to redo. That's good business. I will definitely use Premier in the future for my chimney needs.

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

They came so quickly and did a great job! I would highly recommend them! I greatly appreciated…read morethe professional service

Had Albemarle chimney sweep come out and clean and inspected the chimney . they did a professional…read morejob and will have them come out again!

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!

Things started well, but after the initial visit, service spiraled down hill. A part was ordered,…read moretech scheduled repair time with me, but never actually put on schedule. Could not seem to get a call back from the office. 3 weeks and 3 calls was the magic number. Tech was nice enough, called to let me k now he over charged me by $185.00 and said he notified the office. Seven days out I called and was told nothing had been reported. They verified I was over charged, called to say they were issuing a refund, then canceled the refund. Put in a call today. I figure about 4 more calls and another month and maybe they will issue the refund. I have my receipts so I am hoping someone knows what they are doing. Do not recommend.

Do not hire this company! Ww called and said we wanted someone to help advise on installing a…read morewood stove insert for a fireplace. They said they could do that and would come by to look over the fireplace and talk about options. The guy arrived about on time, but looked like he slept in the truck. His clothes were a shambles and were covered with dog hair. That on its own was not the main issue. He came in took measurements of the fireplace, looked up the chimney, went outside to look down the chimney with two different drones. Neither one worked. So, then he told us we needed to have the flue treated with a sealant. Did we want him to do that now? And it would cost aboutt 300 bucks. We said forget it. Then. We asjpked about which fireplace insets would work, and he said he would have to talk to his boss And he would call us back. He then presented us with a bill for $195 for the "inspection". He was there a total of 20 minutes, never did see down the flue and had no knowledge about fireplace inserts... Never got a call back. Do NOT hire this company! UPDATE Our previous review was Replied to by the company and listed as fake. Not true. For some reason the review was listed in VA. the real place was Bath NC. and the date was March 7th. And you are correct about the amount. it was higher - the amount charged to our credit card was $256.47. You should have our phone number in your records. So call if you still want to dispute this review.

Very professional and was on time and gave a great price on my chimney cleaning. Explained…read moreeverything that was going to be done and I was very happy with the turnout

10/10 I would strongly recommend! . Communications and services were both great ! I was able to get…read moremy carpet cleaned the same day that i reached out . I will definitely book for future appointments!

From the owner: Prime Clean VA provides professional carpet & upholstery cleaning services in Hampton Roads. Our…read moremission is to provide unparalleled service and allow our work to exceed all expectations of professionalism, integrity, and effectiveness. From the smallest and easiest job to the most strenuous, we ensure that we're not finished until the satisfaction of our customers is met. We aim to finish each project promptly and with the highest quality. With a focus on personalized service, competitive rates, and customer satisfaction, we're always striving to meet and exceed industry expectations.