We asked Jerry to come out and give us a proposal on repairing our brick steps. His team showed up…read moreon time, cleaned up after every phase of the project and made my steps look brand new. If you are in need of some masonry work, I highly recommend Jerry.

Jerry Finck from Finck Masonry LLC in Chesapeake, VA, recently re-pointed our front brick steps…read more(adjacent to porch). He did a great job! (The steps look perfect and brand-new!) He responded quickly to my initial contact; provided a free estimate; quickly assessed and explained what needed to be done & how he'd do it; and communicated throughout the process. He is a man of integrity who is trustworthy; has a strong work ethic; and believes in doing a job right the first time. I appreciated, too, how careful he was to protect my plants; and how well he & his crew cleaned up once they were finished. He clearly knows his craft having had 20+ years of experience; is licensed & insured; and his price was fair and reasonable. I'd highly recommend him to anyone looking for a skilled mason for any project, large or small--including restoration and/or new construction, involving brick, stone or concrete. (Call 757-412-7232!)

They got our fire place working again! They did a full clean and service on our unit and replaced a…read moreremote/ box. Very happy. Good value and good scheduling. I recommend contacting them via their online form and waiting for the call you back to schedule. They book up fast as they have a busy time during the cold months but overall awesome and good customer service. They even took the time to explain how our fireplace works. Thank you log docs!

I did call online for interested appt. I left cell # and home. They called back on 28th which was…read moregreat. On home, I said better to call cell, but ok. I said after 1 p.m. for appts. cause of work. They set for Monday 2/2/26 for 1-3. NP. I confirmed appt. on Sunday @ 9 a.m. for Mon. 1 p.m. on. NP. I was rushing directly from work, got home @ 1210. Carlos was at door. I said can I help you, did not see work truck/van. He said from log Doctor. I said to him my appt. was 1-3. He said he got done early with another job. I said I had to get my dogs straight,and out, etc, I was planned for 1-3. I said sorry, I would let you in but have to get dogs in order first. He said you want me to wait. I said up to him. He said he would be back. I said sorry again, he said okay. About 5 mins. later a girl called to confirm appt. for 1 p.m. I was trying to tell her he was literally just here. She said owner told her to call, it seemed strange. I waited. About 145 or so owner called, he said we would not be a good fit, I was like what, why. I told him I could not let Carlos in at 1210. He said based upon communication he did not want to continue business. I said why, I just did not know they were coming early. He blamed all this on me. I was so upset About this. He said you can find someone else. They were reccommended by friend, coworker. Rick Sherman was rude to me and would not listen, he made me cry I was so upset. They made a mistake and turned it around on me, and did this for no real reason. Their main complaints on business is communications and scheduling. I see that now. It was just wrong. V. ClairAguilar​​

Easy to make an appointment and great service! Tried the conservative / less approach first (a good…read morecleaning) first before determining we needed new parts.

Needed fireplace to be fixed, it would not start. first appointment made with Brogan he came very…read morelate. On the second appointment, was made because he needed to get parts. Again very late. Still needed another part after that, is OK. But did not show for third appointment, asked me when i wanted him to be there i made appointment he confirmed and total missed that appointment. He answered very few of my text messages could not call him. Nice person knows his work but communication is terrible and keeping appointments does not happen. would not recommend this company

We have not used Superior, so this review is based solely on first impression of their showroom and…read morestaff for countertops. We stopped in late last Saturday morning on the recommendation of our cabinet maker. I was very disappointed that, although the sign on the door clearly states that anyone entering must be wearing a mask, the red-headed woman that initially helped us didn't wear one at all, and the second woman who assisted us with a product quote kept hers under her nose the whole time. The second woman escorted us around the showroom to help us find a match for something we already liked. She priced out a Hanstone countertop with 2 separate measurements (with and without a separate breakfast bar) and the estimates were $2600 more than one we got from ProSource for the exact same material and the quote for turnaround time was 2 weeks longer. While we appreciated the very quick estimate (we did have to wait a few days for ProSource), it was really not worth the trip out to Portsmouth for us. They also don't carry anything other than stainless sinks, which was unfortunate. Given their inability to adhere to their own protocols and their exorbitant pricing, we will not be patronizing Superior Marble & Stone.

We ordered this absolute black granite slab as a hearth piece for our fireplace from superior…read moremarble and stone. They cut it down to size and put a half bullnose on the 3 exposed edges. Looks perfect in our space and was exactly what we were looking for.

Excellent contractor! Reliable, high-quality work at reasonable prices. He did our bathroom floor…read moreand it came out great. Now we're going to have him do our kitchen floor too.

Excellent work. Professional and courteous. Were able to level out quite a difficult spot in my…read moreliving room. Installed great looking flooring. Fair price. Quick to respond, no problems or issues whatsoever. Would absolutely contact this company again for future projects.

I contacted Step In Time and Nicole was fantastic making an appointment in 2 days. Jeffery was…read moreprompt and professional with a level 2 video inspection. He found some damage to the chimney and repaired it within the week. Nicole was great scheduling us so we could be on time to close on the sale. These guys really know their business, I received a reasonable estimate and no surprises. Great professionalism, promptness, quality of workmanship and value! Highly recommend! 10 Stars!!

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!