Can't say enough positive things about the professionalism of Angela, Kevin and their entire crew. It started from the beginning with their timely response to my inquiry for an estimate for replacing an old cedar deck with a composite solution. Kevin showed up on the day and time he said he would (which is such a frustrating battle in and of itself with so many contractors these days), asked a ton of questions to really understand the intricacies of the project, and provided a fair and timely estimate for the work. You could tell from the first conversation that they're a professional group of people who take their work seriously and are passionate about showing up in the right way and letting the work speak for itself. It really boils down to consistent, clear and timely communication when you're paying for such a large project. You want to know that you're on the same page, provided with timely and consistent updates, consulted with, etc. This is where A.K. really shines. Dave and the entire deck crew were fantastic as well. They showed up every day when they said they would, were always extremely clear and concise with updates, suggestions and any questions they ran into where I needed to consult. Those consistent behaviors are just so critical in providing an excellent customer service experience, and it's rare to find BOTH high quality craftsmanship and work AND consistently great customer service. They just get it, and if you're reading these reviews right now, that's precisely what you want to read because you know how frustrating that can be when you're trying to find a contractor who will even simply respond to your inquiry and questions. I'm proud to recommend and refer them. I couldn't be happier with the final result. read more

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They did our back fence, our two gates, and retaining wall, they came out during covid to do our quote (they were the only fencing company to even come out). When we got the quote we explained that because the retaining wall had slid our neighbor's gate could no longer latch shut. When they finished the job they ended up rebuilding my neighbors gate and not charging us any extra than what they had quoted us for originally. Everything looks amazing l, and I have a very happy neighbor who can finally close his gate. read more

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We have worked with several different contractors since buying our house and AK Custom Fence and Deck are the only ones that consistently respond to questions and messages. They keep you updated every step of the way and go out of their way to make sure you get what you need. They even made time over their daughter's graduation weekend to meet with us and talk in detail about upkeep and stain choices. The work itself was beautiful, high-quality and completed efficiently. All the people who worked on the property were respectful and personable. And all questions we had were discussed with us immediately. Price was very reasonable and work was excellent. I really can't stress enough how much we appreciated how personal this company was. As two people who don't know much about construction -- we had a ton of questions, but no one ever made us feel like a burden. An overall enjoyable experience from start to finish. read more

Kevin and the crew, led by Jeb, were fantastic to work with. The project started the week of Christmas while it was bitter cold, then it pretty much rained for the following weeks and they showed up every day as scheduled. Communications during the project were great with suggestions offered by the crew to make the end results even better than originally planned were offered and laid out clearly. We love our new deck and fence, couldn't be happier with the quality and professionalism. read more

A.K. Custom Fence and Deck - Fences & Gates Near Me - Sumner, Washington

A.K. did a large deck and fence project for us. Our back yard is on a slope going into a green belt so the space was not easy to work with I'm sure. We did a combination of wood and hog wire fencing to keep the yard feeling open to the green space. The crew did a great job and they were fast. Less than three weeks to complete! The owners, Angela and Kevin, are super nice, will answer all your questions, and are very responsive. The pricing was very fair. Highly recommend! read more

A.K. Custom Fence and Deck - Deck - Fences & Gates Near Me - Sumner, Washington

We hired them to build a ground level deck attached to our house, over an old concrete patio. We decided not to get a permit, based partly on their assurance that "we build all of our decks to code." Unfortunately, they ignored most of the codes, which seriously compromised the structural integrity of the deck and put it at risk of collapse. Here's a summary of the major code violations. I recommend you get a permit or at least familiarize yourself with the deck codes (IRC section R507). The ledger was 2x6; minimum is 2x8. The ledger was attached to the house over the siding with no flashing, using LedgerLok brand structural screws spaced every 32" (required every 12"). They didn't install any special tension hold down devices to handle lateral loads (like an earthquake). The joist span from the ledger to the first beam was 10'; the max is 9'. The joist cantilevers were 1'9"; maximum is 1'4". Most of the beam spans were several inches over and two of the cantilevers were 4', max is 1'. Parts of the deck were very unstable which is what prompted me to look up the codes in the first place. Kevin added some extra support posts but they weren't to code either. The first joist row was nailed to the side of the house with no flashing. They didn't slope the deck away from the house so when it rains most of the water runs toward the wall. The joist on the other end of the ledger didn't have a required hanger and was only held on with one toenail from the top and two nails along the side. Code requires coating the cut ends of all pressure treated wood to prevent rot and pests; they didn't do this at all. One of the steps was visibly out of level and filled with dirt from the post holes they dug (mold was already growing a week later). There were about 10-15 places where the deck screws were missing, and there were two 4' sections on adjacent boards with no screws at all. The side of the deck wasn't straight - the 10' span was out of line by 1 1/2". They installed *almost* all of the trim with the rough side out (never asked my preference) - it turned out that the surfaced side was basically unusable on most of it. Overall their work was really sloppy. I brought up many of these issues (and others) directly to Kevin on two consecutive days. When I brought up the span and cantilever limits, he didn't seem to have any idea what I was talking about. I asked him if he used enough screws on the ledger and he lied to me, saying they were every 16" (which would be correct if he had used 1/2" lag screws). I showed their work to a general contractor, 2 carpenters and a retired building inspector and they unanimously agreed that it was a really awful job. Based on the quality of their work, disregard for the codes and failure to fix the issues I had already brought up, I was forced to fire them and spent 3 weeks taking the deck apart and doing my best to fix the issues they created. After going over their work and redoing it properly it is blatantly obvious that they cut just about every corner possible in order to make the process faster and cheaper. The deck still isn't to code (that would have meant COMPLETELY redoing it) but at least it isn't going to fall down now. I emailed them an annotated list of all of the code violations and cosmetic issues along with around 60 pictures. They complained over and over again that I never gave them a chance the "remedy" any of the issues. Not only is this untrue, but the code issues should never have existed in the first place. Their opening argument was: "We are very surprised by all the issues you have noted, and would have to research further to confirm if they're all accurate, considering we do build our decks to code..." So they build all of their decks to code, but they would have to do research to determine if the deck they had just built for me was to code? read more

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We found out about this great company from one of our neighbors on Next Door. They came out and provided us a free quote (which was fairly priced). They get really busy and schedule out 3+ months in advance. They do complete their projects on time. We had a 96ft cedar wood fence installed with a double gate and an old metal fence removed in less than a week. Their employees were very professional and did a great and efficient job. The only negative thing I have to say is that they nailed one of the post to the siding of our home. When we asked the contractor they said it was to hold the posts up. I don't understand because the posts are in the ground and held up by the cement, anyhow someone came out and just covered it with another cedar post. (Will edit the post with pictures later) read more

Had a rotting deck torn down and replaced. It had to wait a few months due to demand but the actual work took a week. There was one small issue with the work but when I talked to them about it they were more than happy to make it right. I was very happy with the end result and would definitely recommend. read more

I've had several jobs completed by AK Custom Deck and Fence. Kevin and his team have all the qualities I appreciate in a contractor. They get to the work site when they they say they will, they listen to you and do the job exactly how you'd like it done, and they leave the site neat and tidy. They have my business exclusively, no one does it better. Thank you for another job well done. read more

Let me start by saying that they were completely professional. Provided a bid for my small fence job, and were on time for the appointment. The reason behind the 2 stars is there company logo states "SMALL ENOUGH TO LISTEN. BIG ENOUGH TO DELIVER." I needed ONE 6 ft board replaced on my fence, and they bid over $500. The bid states that to replace this one board, it would take 1/2 a day to complete. That's absurd and ridiculous. I understand not wanting to do a small job, but I would have preferred a no quote to $500 bid on one board. A brand new fence install cost us $2800. read more

We decided to go with A.K. Custom Fence and Deck to build our cedar fence and composite deck. It was a pretty large job. Angela came out and did the estimate. She was very friendly and professional. The bid wasn't the cheapest, but it was competitive and very detailed. I had to add to it a few times, and she was very nice and accommodating. I felt it was a fair and honest price. Based on my experience with Angela and their reviews, we decided to go with them. They were very busy at the time, which is a good thing. We were placed on their project list. It took a few months to get to us, but once they stated work, they were very punctual and committed to our project. Our entire project took a few weeks to complete. I was impressed with the owner, Kevin. He was very knowledgable and was there everyday to ensure the work was being done correctly. There were a few minor challenges, but overall they were great to work with. They provided good communication throughout the project, and the entire crew was professional and friendly. I asked Kevin a lot of questions during the project, and he was always very friendly and made me feel comfortable. They were respectful and cleaned up the site everyday. We are pleased with the quality of both the fence and deck, and we will use them again. read more

AK was awesome from start to finish! Super helpful and accommodating. I completely recommend them!

Good people who really know their craft. Call them and you'll be glad you did! They answer their phone quickly and respond with creative solutions that add value to the property. Price quite reasonable as well. Neighbor's are envious. read more