Dr. Let is very thorough, friendly and courteous, yet wastes no time! Our previous ophthalmologists…read morewere a group and there was so much waiting. I liked getting in and out quickly! The staff is also very pleasant. We are very happy to have found this great doctor!

I'll save you the details but if you're 'not from here' (per the 'doctor') stay far away. If you…read morecare about your or your child's eye care stay away. The 'doctor' is 'about to have a birthday and doesn't give a shit anymore'. The 'doctor'' will hang up on you after saying this and act surprised when you show up wanting an explanation for his ignorant behavior. The 'doctor' is a raging narcissist and refuses to ensure the products he sells you are not faulty. The eyeglass tech or whatever they're called will manhandle your glasses while 'adjusting' making them so warped when you try to take them to another facility to have them adjusted correctly they will refuse to touch them for fear of the structural integrity of the frames after being destroyed. The tech is a liar and they will both blame your teenager for the warped frames even though she's only been able to wear them less than an hour since having them. The 'doctor' will proceed to call the cops on you when you demand to see your child's file to ensure new frames were ordered (tech agrees to order new when we had to take them back in after another place wouldn't touch them). The tech will produce a quickly made invoice to attempt to convince you he actually ordered new frames and they were somehow shipped overnight when the last frames and lenses took almost 10 business days. The office staff is rude and just as incompetent as the person calling themself a doctor. I waited around for the police to arrive but they never showed so left after about 15minutes. I never raised my voice and all could have been handled by replacing the lenses but without even touching the glasses the 'doctor' said they were fine. I'm just expected to accept his insurance fraud and borderline malpractice? Let me learn the lesson for you - Please please please find ANYWHERE else. The mental instability of the entire place should concern anyone.

Good care. I like Dr Phillips. His faculty is clean & up to date. Dr Philips is always listening to…read moremy needs.

Dr Phillips is the best eye dr I've ever been too! He really cares about your vision and eye health…read moreand takes the time to really explain things to you. He has the state of the art equipment and his staff is knowledgeable as well. Everyone there is very nice- I recommend him to everyone!

I'm astounded by the 5 star reviews. While still sitting in the waiting room 30 minutes past my…read moreappointment time, I remembered that I was going to find another optometrist after my last visit for an eye exam since they couldn't keep their appointment time that time around either. This time it took 85 minutes to see the doctor for simple eye exam for glasses. The actual eye exam took about 6 minutes. I can't think of any reason to come back here other than forgetfulness. Hey siri, remind me a year from now to find a new optometrist.

Amazing, friendly staff.. and Dr. (Mrs.) Presson is amazing. She is thorough and goes through…read moreeverything with you with no rushing. They have the latest and greatest technology equipment -- I wouldn't go anywhere else but here!

My attempt to become a new patient at this practice began with a three-way call to verify…read moreinsurance. During this call, an office staff member (Julie, I believe, but not sure) exhibited an astonishing level of rudeness and disrespect towards the insurance representative, who was simply trying to confirm my coverage. I've never encountered such arrogance from a healthcare provider's office staff, especially when dealing with a potential new patient. While I've since learned my insurance is accepted, the experience was so off-putting that I will not be seeking care there. It's a shame that Dr. Miller, who I'm sure is an excellent doctor, has staff members who create such a poor first impression.

I've been a patient of Dr. Miller's since he worked at LensCrafters, he's an excellent optometrist,…read moreand I have nothing but the highest regard for him. My issue is with the optician who assisted me with my glasses. After I picked out my new frames, I mentioned that my old ones kept falling down my nose, and she offered to adjust them. When she handed them back, I was having trouble seeing out of them, but I thought the lenses were smudged, and since it was getting late, and my mother was driving, I figured I'd clean them when I got home. When I arrived at my house, I got a lens wipe and attempted to clean them, but I still couldn't see, so I held my glasses up to the light and I saw that the tops of the lenses looked like they'd been fractured, and there were wavy lines on the center section of the lenses. I also noticed some small gouges on the top left side of the frame. The office was already closed, so I couldn't go back that day, or leave a message, so I thought I would go the next morning. I survived a massive brain tumor, and one of the side effects is that I'm very prone to migraines. The visual disturbance caused by my damaged lenses caused a severe migraine the next morning, so my mother offered to take my glasses in for me. When she took them in, the optician denied that she'd done anything wrong. My mother asked her if she could explain why I could see perfectly well through the lenses before she adjusted my glasses, and couldn't after she did. She insisted that she hadn't done anything wrong. When my mother asked her if one of the same-day labs could make my lenses for me, she said that she didn't think so because of my prescription. She didn't offer the slightest bit of assistance, and when my mother told her about my migraines, and that I couldn't write, which is what I do, I couldn't read, and I wouldn't be able to drive, her response was, "I don't know what to tell you." My mother asked her to call and rush the order, which she did not do, since I picked up the glasses seven business days later. My mother left Miller Eye Care and went to one of the same-day optical stores. The associate there took one look at my glasses and said, "She didn't pop the lenses out before she adjusted the frames, and the heat caused the coating on the glasses to ripple," and when my mother asked her if they could make lenses for my old frames, she said, "They'll be ready by two." If my mother had listened to that optician at Miller Eye care, I'd have spent nine days in bed, in the dark trying to avoid debilitating migraines while waiting for my new glasses to arrive. What's worse, when I went in to pick up my new glasses and they didn't fit correctly, she said she would adjust them, but I told her I would take them elsewhere to have them adjusted because she damaged my lenses, and she said in a sing-song voice, "I did not!" I said, "You exposed the lenses to heat and it rippled the coating!" and she sang "If you say so!" As much as I trust Dr. Miller, his optician refuses to take responsibility for her actions, so I won't be back, and when I told her so, she sang "Okay!" and wished me a Merry Christmas when as I walked out the door. If the optician had admitted that she made a mistake, if she had tried at all to help, I wouldn't have been as angry, even though it cost me to have new lenses made for my old frames, but because of her ineptitude and rudeness, Dr. Miller lost TWO of his long-time patients, because my mother will not be returning, either. All actions have consequences, and I sincerely hope she learns that lesson before she causes any more damage to Dr. Miller's practice.

I've worn glasses since 3rd grade and have been patients of several eye doctors over the years…read more There is only one eye doctor that I liked immensely but his offices are now 2600 miles away. So, I don't think I'll be visiting him any time soon. Since moving here to East Tennessee ten years ago, I've had two eye doctors but neither really did it for me. I was without insurance for two years, and so when I got new insurance, I began my search. I wanted an established practice with a great reputation that was nearby. My search included Hardin Valley Eye Care and because it was nearest to my house, I made an appointment. The minute I walked into the office, I was encouraged. COVID protocols are still being practiced - 1st star; reception and staff were super friendly - 2nd star; I was seen at my appointment time instead of waiting around like other offices - 3rd star; When I met Dr. Travis Thompson, the deal was sealed - 4th star; and they have a large selection of frames - 5th star. I could go on with more stars, but they've already secured my business for years to come. I picked up my glasses today and I haven't seen with such clarity since my eye doctor in California. This is a classy, professional and welcoming practice which I have already recommended to others. So drop by and SEE if they are a FIT for your optical needs.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

Excellent ophthalmologist! I wouldn't trust anyone else with my eyes. I've had several surgeries on…read moremy eyes and have been treated for several different eye conditions. He's always helped me whether it's providing what's needed or referring me to other specialists. I highly recommend Dr. Sterling.

Excellent, professional, and friendly eye care of the highest quality. I trust Dr. Sterling and his…read morestaff and feel I am getting the best eye care possible.

The highest level of competency, service, and professionalism I have experienced. As a 66 year old…read morediscerning guy I have been around for a while and have many experiences. I had an accident and my glasses fell into pieces. I desperately needed a thorough examination. I also had great difficulty seeing without my glasses. This office worked me in immediately. In addition to a thorough exam they did something above and beyond all what might be expected. They took my lenses, and fit them into frames to use immediately to until my new glasses arrived. This helped greatly with my quality of life, even though my old lenses are greatly scratched from the accident I can now see and read. I highly recommend Dr. Rhyne and his skilled team.

Be warned: Dr. Rhyne doesn't listen to his patients when they complain of an issue with their…read moreprescription. If Dr Rhyne thinks you have the right prescription, there is *nothing* you can say to convince him otherwise. If he thinks you need Prism lenses and you don't like them, be prepared to argue with him over it for 15+ minutes to get him to begrudgingly update the prescription. And if you're still not happy after the change? You can forget about getting your money back. They will not update or recheck the prescription if they think it is correct, no matter how much you protest. BONUS: After I called to work out an issue, I was eventually told that they cannot help me and to go somewhere else and hung up. I did not get a response back to further calls. DO NOT GO TO THIS DOCTOR.

Fantastic Staff. They make you feel welcomed and go out of the way to provide service. I will be…read morea repeat patient/customer.

Wouldn't let me return my prescription glasses within a week of ordering them. Didn't have cleaning…read moresolution that day either. Never called me to let me know they had restocked cleaning solution and it's been three months.