This company knew my situation the car that was sold to me a ford gave up on me and didn't qualify to get fixed under warranty since it was expired so i was still paying monthly for the car. I missed one payment! ONE PAYMENT and they decided to repo my car right when i was about to take it to the dealer to try and get it fixed. I was getting charged 6800 to fix that shitty car. So i was already stressed about that plus i had them calling all of my references including my job TILL THIS DAY! And they wont stop! They need to stop harassing. PLEASE DO NOT GO THROUGH THEM TO PURCHASE A CAR. The staff is so unprofessional and they will not work with you if you have an issue. Plus they will call you or your references including your job every single day! read more

If a zero star was an option I would rate them a zero. They are a bumb , mooch and cheap finance company. A bunch of crooks, waiting for an opportunity to screw you and your loved ones over. Adam the manager does not know his policy and procedures, he mumbles when you ask him legitimate questions; incompetent to say the least. Poor customer service and lack of professionalism. Small claims court is all I have to say! Please refer to a reputable company, not a low class company! read more

Insane interest rate. They milk you for cash every payment When paying my final balance I couldn't because their payment system can only accept $5k a month. Costing me more in interest. Very unprofessional. If I'm paying 23.5% interest why am I paying 4.99 to even make a payment? Then you can't take my payoff amount you quoted on line and you didn't inform me so it's costing me more. Very predatory read more

Well, you can tell this company is used to dealing with people (like me) who are rebuilding their credit (to put it nicely). They don't make it easy to pay them and are absolutely sticklers for being paid on time. This is probably why they mail you your payment coupon every single month. I don't mind that though. I would like to have been able to pay online. Either way, I wasn't late (never over a few days late during the most difficult times) and I just paid off my loan. Obviously, I was never over 30 days late or they probably would have tried to repo the asset. This isn't your typical gold star loan company, and they don't play. Despite the complaints, the fact is that they loaned me the cash I needed to buy a motorcycle when my credit was pretty poor and I am thankful for that. Better than getting turned down at the time, right? Their attitude is firm, even grim sometimes--but they were always nice to me in person when I had to ride to Glendale to make sure they got paid in time. All in all, they did me a favor and yes they made money off me with interest...but that's how it works. I've been improving my credit and the interest rate for my car is much lower and I can pay online. Yay. Progress. Either way, no matter how curt A-L was with me, I was always super nice to them and I worked hard to make them laugh (when I had to talk to them) and 'humanize' myself. I think once they got the idea that I was making all my payments they were much more relaxed. I did get some calls when I was a day or more late but I can't blame them for that. Unfortunately, you have to deal with....less friendly...companies when your credit sucks and you have fewer choices when it comes to financing, since lower tier finance companies are used to dealing with deadbeats. That's one of the downsides of having poor credit. Build it back up and get treated like royalty! I sure as heck did not expect anything other than what I got. A-L wants to be paid on time, and I can't blame them. :D Onward and upward! read more

I got a loan here because my credit is bad bad. Ok. But the 24% interest rate is outrageous! My car was totaled a few years ago and I had to call and get information on my loan. I call and the girl answers and keeps telling me she don't know. I'm like who knows?! She kept saying she don't know. Infuriating! No one knows anything and no one wants to help. AND THEN my son was trying to figure out to help and they would not willing to work with him! People kept saying that's another department and obviously the department doesn't exist! So forget it! You might have bad bad credit but it's not worth it for the NON EXISTENT customer service! read more

I was in a really bad accident and my insurance totaled my car. I had full coverage and gap. I was told gap might not cover the balance which would be 47.00 dollars. I was told I can get a refund for what i purchase the gap for. Fast forward to the check from my insurance being received now i owe 207.00 dollars because interest has accumulated. 1st off why do I owe the total amount of the loan when my car isn't being financed the whole length of the loan remind you I had my car for a year. Once this comp as ny accepted an settlement offer no interest should have accumulated. Shady company not once was I asked was I ok read more

WOW. This place has the most unprofessional, uneducated rude people I've ever dealt with in my life. Here's been my experience with them thus far. The car was purchased by someone who lived out of the country and needed to build up credit in the United States, so the car lender went with them as a first time finance. BEFORE the first payment was due, we received 5 phone calls basically threatening to repossess the car unless they got copies of documents that we had already sent over numerous times. Upon inquiring where we could get online to make a payment, they have no website to make a payment. er.. ok. Sure, lets say this is 1990 where things like this aren't convenient. So the only way to make a payment is to either take it in M-F 9-5 *you know, take time from your busy work schedule. mmkay. Upon inquiring if we could change the payment date, they told us they would fax paperwork over. I had to call 3 times before that happened. Faxed the paperwork back, and lo and behold, the next time the bill rolls around, 6 days later (3 days before the payment SHOULD have been due if they had actually done what they said they were going to, they start harassing phone calls. & when i say harassing, i mean, downright rude bill collector style. 6 DAYS PEOPLE. Come on. I'm filing a complaint with the better business bureau about their lending practices, their attitude, and the Consumer Finance Protection Bureau as well for their phone harassment AWFUL. I feel like i've spent 30 minutes on the phone with someone that has a 3rd grade education. read more

WARNING!!!!!!! Let's talk about Jennifer again at Glendale location. Jennifer has the most ugly and unprofessional custom service skills ever. Jennifer definitely needs to get someone kind of training for this. Jennifer if you're reading this, which I hope you are. A simple "THANK YOU" when receiving a payment won't kill you!. A L is in desperate need in updating the system of payments. Who does "WESTERN UNION" and who has the time to rush to the office and drop off a payment.... NOBODY HAS THE TIME!!!!!! WE ARE BUSY PEOPLE THAT PAYS FOR ALL BILLS ONLINE OR ON MOBILE APP!!!!! Let's get it together A L!. and Jennifer lets work on being polite. read more

I just purchased a car, and look who APPROVED ME! I have been approved since 11/23/2014 and they are still calling me asking for bigger pictures of my pay stubs. I have already given them a FULL 3 month record of my Checking Account; so now they know if I bought a taco on 12/22/14. I gave them 5 references and they called each one to interrogate them, then called me back for more. I am refinancing as soon as possible because this place is a piece of shit. read more

Ok I have to admit, I do think it's pretty shady that a company that is in the business of collecting money makes it pretty hard to pay them! No online payments, no credit or debit or call and pay!! However, I've been with this company since November 2012 and I've really had no problem at all with them... I've even called more than once to tell them that id be a couple days late on payment and they have not given me even the slightest attitude or anything.... To begin with, yeah my interest rate is pretty high, but these people financed me with bad credit, no cosigner, and a fairly small down payment!!! For that alone I can see past the limited payment options.... So overall I give them 4 stars..... If they were to someday provide online payments then I'd bump that baby up one more! :) read more

While I did have credit issues A-L Financial did finance me. With that being said it would seem that they feel they only finance the scum of the earth. In all honesty I do make my payments late as I am on commission and checks dont always arrive timely. I do however make every attempt to keep from being 30 days late! I did not make it a couple of times and they rightfully dinged my credit report as such. However I recently made a payment 1 day before the 30 day mark, A-L posted to Experian that I made the payment two days later than I actually did because of their "Book Keeping" which apparently their business day ends at 11:00am PST - Sorry any east coast borrowers! My receipt shows the payment being made the date that it was made but they posted differently on Experian. So....I called in today to talk about it and was passed 3 times until I got to some guy who never gave me his name (must have known I would actually use it) and proceeded to talk over me and my point, told me I was getting bogus and fictitious information (It came right from Experian), Told me I was living in a dream world and after I thanked him for his comments he told me I was welcome and glad he could help. How could any type of management act so unprofessionally? Do they not care enough to try and come to some sort of understanding? Would they not prefer to drum up new business as opposed to driving it away? 99% of the reviews on the internet all have the same 1 star feedback. Borrower beware - This office is located in Glendale, CA http://www.yelp.com/biz/a-l-financial-corp-glendale http://www.citysearch.com/profile/41079461/glendale_ca/a_l_financial_corp.html http://www.topix.com/forum/city/glendale-ca/TD8OUHEJBSUQ59C2F https://local.yahoo.com/info-20624893-al-financial-corporation-glendale read more

Harassment here is completely free. Belittling is completely free and also headaches are given daily for .. You guessed it. FREE. JOSEPH is a rude little incompetent prick that has definitely been a pain in the ass since I decided to let them handle my financing. I remember the harassing times he has called me on the date of my car note being due with such a hostile tone as if he was personally losing money on the loan. I was lucky to have a nice VW Beetle while it lasted until this car turned into a lemon. If you have financed a car from them in the past I hope you had a chance to participate in the lawsuit. Not only was the car not properly cared for but I found out later through a class action lawsuit that this vehicle was also a salvaged title that wasn't disclosed to me at the time of signing my contract. Steer clear of this company if your able as you may end up on te side of the road with a lemonade stand. I loved my VW and was blindly contracted to a land mind. read more

Hey there, I honestly did not have the best credit in the world and they took a chance on me. Yes they do call when I am late but hey isn't that my responsibility to be on time? I have never had them post money to the wrong account they always ask for my social or account number to post directly to it. Lily is always very kind to me. I have been out of the country and they have waited patiently for me to return to submit payment. I personally am grateful they exist without them I wouldn't have my truck!!!! Thanks A-L Financial. read more

Haven't had a problem with this company yet, they financed the car I purchased at Ford/Honda. Made my payments on time in form of money orders. There was only one time I had to call them to let them know I was going to be late for one payment because I had just left my previous employer and started a new job and had to wait for my last check from my previous employer and a check from my new employer which were gonna be AFTER the due date of my bill. They were pretty understanding over the phone and didn't treat me nasty when I told them I'd be late. My only gripe: -they should set up an online payment option to save on paper and stamps -percentage is pretty high read more

Not Even Worth 1 Star!!!! I really wish Yelp offered a Negative Star!! This was an Auto loan, that has been paid off since Nov. 2013 this company is not reporting it as a Positive account so I contacted the company just asking for documentation showing that its paid and i'd do the rest......The account was Paid Off, and left in good standings (which she agreed to) but she wouldn't provide and documents. I asked for her supervisor and she said she was so I asked for her boss and another lady got on the phone, didnt have my account pulled up and knew nothing. She said the same that no docs where needed to dispute with Experian and I told her I did and I informed her that Experience advised me to get a copy of the letter that says it was a satisfied auto loan and she said "Good Luck!". This is not fair. This account was never late, It was Paid Off for a fact because it was traded in for a new 2014. In this day and age with people trying to clean up there credit and Bad collection company's out there its not fair when something is paid and nothing done after and no one wants to help! Account # 3333954 read more

Had a car loan through A-l financial and I have to say it has horrible customer service. I really don't complain ever but after dealing with this company and it's employees for years I had to write some sort of review to warn others to not do business with this company. Beware, and words of advice to avoid this shady and unprofessional company. read more

I've never had an experience this bad financing a car or motorcycle. I wish I would've read the reviews before dealing with this company. i can relate. They are not attentive, and it seems like they can't keep up with people's files. "I know it's here in the office somewhere" she said. They also said my loan was good to go, but the dealer would not release the vehicle because they haven't been funded. It's been more than a week and still no news. And on top of that, they told me my payment is already due, I dont even have the bike yet!!!! Do yourself a favor, save the hassle, avoid this finance company! read more

I have dealt with many financial institutions but never in my life have I dealt with one this bad. I will be making every conceivable effort to refinance my car and get away from they horrific people. They are rude, nasty, condescending, and obviously hate their jobs. They treat their customers like DIRT! The office manager is a JERK! Its no wonder his subordinates are as unpleasant as they are. They act like they have done you a favor and your not treated with ANY dignity and respect. STAY AWAY AT ALL COST! read more

A-L Financial Where should I start I do appreciate the company helping me when I didn't have the best credit out there with that being done let's start with the bad things 1) If you are late 3 days on your payment this company will call you nonstop (including from private number not leaving a message) and call all your references. 2) The receptionist is very nice but once she has she has to get a approval from Emily, Jennifer or the branch manager Liliana that's where these employee's begin yelling and screaming at you like you are a convict let's be serious i understand it's a business but if we all had good credit we wouldn't need a Financial company to help we would of bought everything in cash. 3) This is the only company that does not offer a pay online feature like every other known financial company instead this company has file cabinets all around the office oh and keep in mind the receipt they provide is like from a liquor store purchase. read more

I think its been a year working with this company and no problems at all , just make the payments on time thats the key

I would rather do negative stars but you can't. I agree with so many other reviews on help. This place sucks. The staff there is rude and so unprofessional. The nation is in a state of emergency and a pandemic on our hand billions possible trillion of people are out of work and unemployment is high and hard to get a hold of. So probably 100% of us have not received unemployment and yet this place doesn't care. they continue to call family and friends to harass us for money that we can't give them because we are not working. I have $0.05 to my name. I have tried to do dog walking, and anything I can do during this time without my current job and sent them everything I made from that so I am trying but they DON'T GIVE A SHIT!!! this place sucks!!! read more

If i could give negative poor stars i would they are by far the worst company to do any financing with!! There staff are all very rude! And unhelpful they are always cutting you off when your trying to speak with them the whole staff should just be thrown away im sorry but they have no respect and do not care about your needs read more

Please before you buy a car ask your salesman not to use this Company is the worst you will pay very high interest with the worst service not use this company look for other companies make your sales person look for better companies with best service look for real credit union in your area (They are not real credit union BANK) read more

Denise is VERY unprofessional and RUDE the worst customer service!!!!! Avoid this place when picking financing for a car. Denise harassed my family member and was contacting my family and trying to bribe them with money!!!!! Who does this?????? read more

So I paid off my loan electronically. They have the money and don't have to wait for a check to clear and yet they insist on waiting three weeks to clear the lean off. I guess I could understand if it was a personal check but its not. The only answer is that they do this because its company policy. You are not their customer so they don't seem to care at all about you. read more

A-L Financial gets a 0 out of 5 from me! They provide horrible customer service the location in Phoenix, AZ and in Santa Ana, CA. From sue to vp Karla they are unprofessional. My car was in a minor accident and I was half way done paying it off. The car was drivable and all and they totaled it out. Payments were on time, never missed and they reposed my car without notice sent it to auction. So greedy for money and they don't keep full track of the payments constantly argue and hang up on clients. Last laugh is when I got my car out of the auction lol. They need to be taken out of business and have class action suit filed against them! RUN, DO NOT EVER USE THEM, YOU WILL REGRET IT!!! read more

Buyers remorse shouldn't result in A-L Financial Manager Diana and Carolina holding my credit report hostage. The vehicle was returned and they should be willing to send me a letter stating the loan was cancelled. read more

worst place, rude and unprofessional service. bad communication and always blame the customers instead of doing their job right. whoever owns AL financial please over look at your employees at this building. Worst worst worst and rude people at this building. 0 rating I had to pay so much out of pocket for something I wasn't aware of and plus had to pay extra for tows fee because I wasn't notified on Friday my insurance hasn't been changed. I don't recommend this for business at all. read more

In 2009 I was 1 month late on my payment because I was on bed rest after having eye surgery. I called A-L financial and asked if i could pay half now and the other half when i got paid a week later, Alex said it was fine if i did that. I made my payment and the next day they came to my job and repossessed my car! My trunk was filled with my daughter's clothes (I had just done laundry) diapers and Christmas presents that family had sent her, they wouldn't let me get anything out except for her carseat. I was a single mother trying to catch up on bills after having eye surgery ( I'm permanently blind in that eye now) and they said that it wasn't there problem. Now 10 years later I just received Renewal of Judgment letter in the mail. They sold the car, kept my belongings and took the car from me the day after making a payment. Please do yourself a favor and stay away from this company. This company is ran by crooks and liars. read more

Were do I start with these assholes! Since I started with these fools I have had nothing but problems. I got my truck and had a signed and agreed pay date for my car payment they decided they wanted their money early so the sales rep calls me and starts threatening to pick up my truck if I don't have my payment to him by the end of the day. I could not take the day off work on such short notice so my friend took a copy of my contract and my payment down to the office. She told me that the manager came out and starting talking all sorts of sh#$ about me how I am a deadbeat and he can't wait to repo my truck. I have never seen nor have met this guy. The next payment I made it a payment I made it a point to go down there and make the payment in person(more so to pick a fight with someone) I get down there and when I told the receptionist my name 2 or 3 heads popped up and looked at me. I asked to speak with the manager and he refused to talk to me. Then I asked for my rep he wouldn't talk to me either. I made my payment and walked out. The other day I called to get a payoff and the guy on the phone was super rude. Here I am trying to pay you all the money I owe and your being a d!@&! I paid off my truck in Feb 2012 and to this day I still have not received my title. When I call down to the office they keep telling me i have to pay an additional fee to my title. I am not paying for something that is owed to me. If you happen to buy a car and they come back wit a l financial as the lending company keep your hoopty its not worth the grief of barrowing from these people. AL YOU CAN SUCK A FAT 0!$&. DONE WITH YOUR ASS AND WILL NEVER I MEAN NEVER GET A CAR LOAN WITH YOU EVER AGAIN!!! Working on getting your ass shut down see you in court bitch!!! Have fun expalining your self to the BBB!!! read more

Attention! Attention! DO NOT ever use this boot leg company for any financial services. They are #1 in lack of customer service. Liliana is the worst manger/employee, she is very rude and unknowledgeable. It is my personal mission to put them out of business. read more

By far the most unprofessional,unkindly, uneducated,inpatient, group I've ever met,if your ever at a dealer and they a.l financial approved you,just leave the dealer lol.they called me yesterday at my job about my payment.I said I will be there tomorrow morning to take care of the payment I can't leave my job,the A.L rep said ok I will put a note that you will potentially make the payment tomorrow morning,I said thank you,well the following morning I get a knock at my door,and it's the towing company repossesing the vehicle. I was in shock,they said they can't tell me what the amount,they can't tell me where they're taking it,because it might get moved around,A.L wants you to call and they will tell you were it's at.which by the way the nearest place would be about 50miles away from me...I will report them to the BBB. I can't deal with ignorant people.STAY AWAY FROM THEM.... read more

Horrible customer service, they treat you like trash. Never again !!!

First of all, everyone here is very rude. Several times I have had these people start yelling at me on the phone while I'm trying to explain something to them or simply ask for a specific person. Secondly, they're shady. Maybe it's because I'm a bit new at this but the fact that they, even partially, operate through Western Union is just weird. Last but not least, I was in the process of refinancing my car and during this process they were trying to call my bank and get all the private information on my application which is, obviously, none of their business. I fond this out because my banker told me what they were trying to do and told me that I might want to set up a "code word" so they can't call pretending to be me and get that info. read more

this will be my Second payment with them hopefully I can make 4 more and refinance thru my bank. Spoke with the Rudest Liliana this morning who defiantly needs a lesson in customer service. Reading the reviews I see that I am not the only one that feels this way. Bad credit or not it is still my money to make the payment and you are not going to talk to me any kinda way. I don't care what you are financing read more

The company is has highly rude individuals. That borderline breaking the law. They don't care about the customers even if you pay your car note on time. I've been getting harassed by them. They call me blocked and threaten to take my vehicle before the due date. I am refinancing just because the poor customer service. Uploads and Jessica are extremely rude and liars. read more

This company isn't that bad!!! Remember, this is a high risk bank who deals with less than perfect credit, so they won't have a problem if you make your payments on time and communicate with them. Denise and the other representatives are always nice when I call them. They try to help the best they can!! I have no complaints except I feel like the payment methods are a little inconvenient because you can't make payments online or over the phone with a debit card/credit card. read more

It's like borrowing money from loan shark. Cannot and would never recommend it. You will get calls late at night and multiple times a day and they have no grace period on top of their ridiculously high interest rates. And you have to mail a check, no online services... it's all bad. Super rude on the phone whenever they call. read more

Stay away from this lender!!! They make it impossible for you to pay your loan off, when you do send payments they "lose" your payments and report your payments late. I have had the worse experience ever! Alfredo is a criminal! They have given my information out to people without my permission and have given me an extremely hard time when it comes time to pay my loan! I have NEVER been late on a payment but they have reported multiple payments as late!! They are a sneaky untrustworthy lender!! Refinance if you already have a loan with them or don't get a loan at all! read more

Stay far far away from these people. If a car dealer wants to finance you through this bank say NO and find another option. The absolute worst. read more