I came in twice to add my wife to my account without an appointment. There were four bankers chatting in their cubicles, and none could assist us. I was told to make an appointment and come back. Maybe third time's the charm! Customer service here is terrible. Big banks. Big corporations. Not a fan. read more

Filed dispute after making call in March of '26 that Omni products caused hair loss. Never was I told to return unopened products. Received June charge. Tried to call company but number gives you fast beeps instead with 3 tries. Called Chase and explained story. Also tried to set up cancel on billing but upon pressing cancel subscription, ads simply appear to purchase more. I wrote email 3 times to Omni to tell them so, again called Chase. Believed Chase would back me up, but no, they re-billed $87.00 charge. I will drive 180 miles to put unused products in the face of a Chase bank employee's face. No longer do I have faith in Chase after over 10 years. We pay weekly and have an over 800 score but guess good customers are not good to them. Guess they like the ones who go into default. Mad mad customer. read more

Great service! I was able to get a low interest loan so that I could buy a dozen eggs!

I had another great experience at this Chase branch. I called Chase and spoke to Personal Banker Anthony Escalona to schedule an appointment to open a business account. I was able to set an appointment the same day. I arrived and met with Anthony. Anthony was friendly, professional, and knowledgeable. In addition, his office area was clean and neat. Furthermore, Chase had great social distancing measures in place and hand sanitizer was plentiful. Anthony did a great job, and I appreciated the perfect customer service. I will continue to patronize this Chase Bank for some of my banking needs. read more

I'm not sure what the deal is at this branch, but this is my third time here to open an account and I'm waiting for what will be a total of 40 minutes. It seems that they only have one "banker" (only person authorized to open an account) and the wait is either too long, or, on one occasion, the banker was scheduled to leave in 20 minutes and it would take him 30 minutes to open my account, so they sent me away. This is ridiculous. I can't believe the manager or someone else cannot step in and assist customers when the quote-unquote banker is backed up. Ultimately, I guess it's branch is just too small to handle the everyday persons banking needs. May I recommend a credit union.... read more

It's only convenient when they are close. What I don't like is staying in lines with only 1 teller. I always have bad luck coming and waiting. Sigh* read more

Chase Bank - Guy-"hmm...how much do I need for that bmw?" - Banks & Credit Unions Near Me - Chino, California

This branch is unprofessional and got bad attitude all time. They don't know how to do simple things that can be done easily at other branches and banks. Sucks read more

Tommy Archuleta was personable and professional. He helped me open my account quickly and efficiently. I appreciate his customer service!

I've been coming to this bank for a few years now to make deposits for work and get change... Every time I come in everyone is always so friendly and greets me by my name... Since Covid hit they had to close other local branches and more traffic started coming here...Sometimes the wait to see a teller is longer than usual, but they try to help you out as fast as they can... sometimes you just need to be patient and wait :) . This branch offers hand sanitizer, and does practice social distancing they follow all the covid precautions to keep everyone safe... This branch offers excellent customer service and the staff is always smiling and very helpful... I do recommend trying to book an appointment in advance if you are trying to see a personal banker since they have limited space due to covid. Overall this is my favorite branch in the Chino area and I'm thankful for the amazing staff that always helps me and makes my trips to the bank easy and fast... read more

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May favorite Chase in the Chino area due to its rather hidden location. I like coming to this chase because it's not on a crowded Main street, so you never really have to wait in any sort of line. They also have really great tellers who are helpful and polite. Lastly it is located close to a Starbucks that is also never really crowded. My favorite spot mainly due to location. read more

This Chase has the best customer service. All the tellers I've encountered there are so friendly and helpful. There's never really a line. They get you in and out quickly I drive out of my way to go here because the customer service is by far superior to any other branch I've been to. read more

Doesn't seem that bad going here, hand sanitizers, free wifi and social distancing 6 ft. Display stickers. was there less than 10 mins. With 5 people ahead of me. I was in and out and got what I needed. I don't mind coming here again read more

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Horrible service! Don't open an account here! The manager is bi polar. She has an ego problem. They freeze your money for any reason and they do not give you any valid reason to do it!!!! Be aware the manager and employees treat there Latino customers horrible. They are raciest. Unless you have a lot of money or famous person they will treat you like dog poop!!!! Credit unions are so kind I would advise everyone to open their account at their local credit union. read more

Horrible! Takes over 40 min to make a withdrawal from the teller. If you need to speak to someone at the bank than don't come to this branch! read more

The manager and lead teller at this branch redeemed the poor review I unfortunately submitted for the location off Archibald. I had a hold on my check and as anyone could imagine, I was quite frustrated to put it lightly. I was assisted the first day by Carmine. Though he was unable to get the hold released at that time, he provided his card and asked me to return the following day with more information to assist. Je was polite and compassionate. I returned the following day and though he was there, the branch manager, I lost the card, I believe her name may have been Melissa, made herself available to assist. She was able to resolve the issue and she had excellent customer service. I would suggest other branch employees follow the examples of the service provided by the employees at this branch. read more

They need to hire more people!!! I'm always freaking waiting here I can't stand this location Be ready to wait here over an hour to do the simpilist thing. I love you Chase but get your shit together!!!! read more

I've been banking with Chase for over five years and I've always had a little bit of problems with their customer service the way they handle their deposits. But today was the final time it's frustrating when they treat you like a criminal and not a customer. it's sad when you can't even cash a Chase check at your own bank with a Chase account it's even worse when he put your checks on hold for 10 days then when you get on the phone with somebody it's someone in another country like India and I don't find that comforting to know that there's people in other countries with holding my money. Customer service here is rude the bank is always overcrowded I will never bank with Chase ever again. read more

After being turned away at a different chase location several times I decided to try my luck at this location. To my relief I finally got the help I needed the teller was very kind and helpful which then lead me to speak with the manager who was also very kind and helpful. They definitely have a better customer service at this location. read more

This is my #1 Go to bank. The staff is very polite and know what they are doing. I have been to many many banks that always have flaws. Here there are none. Highly recommended. Even with gas prices$$$$ high I go out of my way to go here Tanya is the most helpful, polite, professional and honest person. I have come across some bankers with no kind of professional kindness and this is by far very important to me and my family. read more

Absolutely terrible customer service. There's been a couple of times that I arrive seconds once it's 6 o'clock, not 6:01 but at 6pm and they won't let you in. Old man that is short and wears reading glasses is the worst at customer service. read more

This is the worst bank/location. I will no longer be banking with them. Poor customer service and they will have you waiting for hours inside the branch to talk with someone. My card was stolen and they have failed to deliver a new one to me 3 times now. I've been in the branch about 8 times and no one seems to know how to help or what to do. Do not put your money here. Bank elsewhere for you own sanity. read more

Extremely poor customer service. Patronizing apology and no resolution other than we will try again to get it right. Find another bank!

Clear and simple, 1 star because I waited for 30 min and was never helped when wanting to open a savings account. Financial centers are the face of the bank and this service is unacceptable. After a 10 hr day at work I stopped at Chase in Chino, told the rude teller staying me down I wanted to open a savings account, I waited 30 min and no associate was available. Mind you, the bank had 0 customers the entire time (3pm). 4 associates on the floor the entire time and no made eye contact or said hello. I went back to the teller and she told me to give someone 5 more min. Waited some more and I just left. I have loved chase because I've been banking with them since 2008 but because of this terrible customer service I will take my hard working money to Bank of America. read more

Decided to sign up for a Chase account at this location because of the good reviews and Brittany was more than helpful. She was able to answer all my questions and get me signed up quickly. If you wanna go sign up for Chase, choose this location if you care about good and helpful customer service. read more

Long lines always 1 bank teller!!! Also every time I come here the drive thru ATM NEVER works. It's all run down and it's hard to read the screen. You would think by us members paying a fee monthly that this bank would have things running smoothly. Makes me want to switch to Wells Fargo or Arrowhead. read more

The wait at this branch is ridiculous. I waited over 50 minutes to be seen. I needed to be added to a large business account, and I was preauthorized and had the account number. Valentino was very rude and impatient while trying to figure out the process. I have done this before at another branch with no problems. I believe he was incompetent and lazy and just didn't want to help since it was close to closing time. He offered no solutions to the problem and basically said oh well. I am now considering canceling my personal account with this bank due to horrendous customer service. read more

Conveniently located near the Stater Bros and other shops. Has a drive-through ATM. The lines are not long.

Came here to open my accounts today. Banker Lilia Mendez was very friendly. She provided excellent service and explained all things in details. I will visit this branch more often. read more

Great branch! Plenty of parking, courteous staff and plenty of tellers for quick service! I love that this location has more tellers and less machines inside. Human interaction is appreciated. read more

The worst absolutely worst customer service I don't bank at Chase but I stop to use their ATM because it was the only one around me I bank at Bank of America the best Bank in the world stopped at this chase to take out $40 The ATM would not dispense my money it kept it when I went to the teller and she played dumb don't stop at this bank the worst customer service!!!!!!! read more

Do not go to this branch! We waited 50 to open an account. After waiting the account staff finally came out and told us that we need to come back at around 4pm. Seriously!!?? They couldn't have told us that from the start??!! The bank was not busy at all - only straggling customers - just had one teller and one account rep. that kept on talking with his customer, on and on... read more

I love chase as a bank but this location is absolutely terrible. The people who work there are rude, unhelpful, and struggle to do the bare minimum of their jobs such as giving you the right amount of money. I suggest using the atm or making the drive to another location. If you have to go here COUNT your money before leaving, check your account, and expect to be there for a long time. read more

Went in the bank yesterday 6/29/15 after my ATM number stolen and used. Chase on the phone sent me to the bank to get a new ATM card right away. Valentino was so helpful and nice, especially about my situation. He issued me a new card, made sure all the old ATM cards were cancelled, shredded the old cards, and gave me really great advice on how to try to avoid situations that your card number could get skimmed. He made the bad situation better. Between Valentino, the fraud specialists, and the customer service specialists on the phone the bad situation was remedied. read more

best chase in the area! theyre never really busy and customer service is always on spot. my favorite chase to go to!

The ladies in the bank are awesome I had a very bad racist experience at the chino location and the ladies and supervisor here in chino hills off of Euclid made my day they treated with the up most respect and I want to thank them for that thanks again. read more