This particular Redlands branch is consistently 5 stars for customer service, wait time, easy…read moreparking, just about most of my DMV needs. Special thanks to awesome agent Kody this past Tuesday! He was welcoming, courteous, knowledgeable and very helpful! My total wait time in and out for a DMV paperwork issue was about 5 minutes! I feel like a valued member of AAA for all their variety of services, but especially because of the local branch support from this Redlands location!

Edward Apostol is an amazing person. He goes over and beyond his duties for you. I will…read moredefinitely be doing more business with him and this AAA branch. Keep up the great work

Joe and Jessica were amazing in securing home owners insurance for a Redlands resident…read more While many are not writing new policies, Joe and Jessica made sure I was fully covered, Thank you for sticking by me thru this entire process

We refer all our home buyers to Amlani. The BEST communication and attention. Need insurance? Call…read morethem now

My girl here is Debbie! Although we have never met, when I call she knows me and my story. I've…read morebeen working with her for about a year now. Originally it was because my mom's home owners insurance was with Mercury (Through Arroyo) so I had to contact after she passed and make changes. I kept needing to make changes in the beginning and I'm sure Debbie hated me at some point! Because of the great service, about a month ago, I decided to shop around for new auto insurance and knew Debbie would take care of me and she sure did. She helped find a new company and a policy that was almost exact so I switched and saved 1/2 of what I was paying with my old auto insurance company. Very pleased with that and that I have this company and Debbie I trust for future needs and to refer to family and friends.

First impression when I walked in; The office is very clean and well decorated & looks very…read moreprofessional. I came in for auto insurance. I had a suspended vehicle and couldn't find an insurance company that would insure it in order to get the suspension reinstated at the dmv. Don was amazing, very friendly & kind. She was able to get my car insured & reassured me it was no problem. Because of her I was finally able to go to the dmv and take care of everything same day. No more run around going back and forth Thank you so much!!!!

My name is Edwin Alvarado and would like to express my appreciation to Veronica's insurance for…read morehaving a such a professional employee like Hector. He's very efficient and made my life easier when it came to renewing my policy. I'm truly grateful! Keep up the good work

The WOMAN at this location is beyond DISRESPECTFUL (she said they only have her and the man…read morestaffed). I will 100% be CANCELING MY POLICY because of my visit. I've only had a policy with the company for a month and this was my very first interaction with the employees in person. I called ahead of time to make a payment over the phone and was told I wouldn't get a transaction fee for in person so I go in person to be told I still have to pay and $18 transaction fee. I was being helped my the man but the WOMAN aka the banshee, kept chirping behind me and talking down to me, when I said I was going to Yelp about the situation she told me I'd be putting her job in jeopardy bc it's only them there and then proceeded to tell me that THEY DIDNT HAVE TO HELP ME AT ALL. The banshee kept interjecting as this is a small office I definitely felt cornered and attacked. I sincerely hope this woman does get reprimanded, I'll also being calling corporate for a more formal complaint.

Thank you for the life quote Bryant was very helpful I appreciate you. Thank you for explaining…read moreeverything in detail I learned a lot!

Great customer service really helpful I definitely recommend Bryant for your insurance needs book…read morewith him ASAP !

We've had such hassle with other insurance offices. Hit and Run took care of us so quickly and…read morehassle free. We were in and out in 20 minutes with better and cheaper coverage than we'd ever had previously. This is the way!

I'll start by saying that I judge businesses on their looks, how personable and and professional…read moreemployees are with me. Joel met every one of these requirements and went above by explaining a few things without having to be prompted. I came in with a long shot/ confusing registration delima and Joel was able to give me clear step by step on what I needed to do next.

Professional work and very responsive, always willing to help out regardless of the situation…read more Awesome communication skills, unlike other commercial insurances I'm not dealing with rude and disrespectful workers, They go above and beyond when I'm asking simple questions, which I think is amazing because other companies don't like to take time and actually help the customers!!! I definitely recommend this Insurance!!!!!!!

After AAA abruptly cancelled my homeowners insurance, I reached out to Olson Insurance with an…read moreurgent need for coverage. I worked with Sherri and she provided outstanding customer service and was able to provide 2 quotes after getting some preliminary information from me. During a stressful time, Sherri and the agency were responsive and very helpful - directing me to the right path for my needs. Thank you!

I cannot say enough about Sheri Olson and Misty P. They are an amazing team! They went above and…read morebeyond what I expected in finding me insurance for the house. Their customer service is unparalleled.

I've gotta say that Allstate was far better than my previous auto insurance, they saved me a lot…read more The low rating is because of the agent that works there, when I started my auto policy, they were unable to issue renter's insurance due to the recent earthquakes. Move ahead to a couple of weeks ago I called to inquire about the renters policy, was told it could be issued and asked the agent I want it but not until the 15th of the month due to strict budgeting, the agent pushed it through anyways without my consent. I was unable to move things around so the payment was returned causing my bank to charge me a high fee. A few days later said agent called and said payment didn't go through and I needed to pay another fee to them, to top it off said agent was aggressive and told me it was my fault this happened and not hers. I was able to call corporate filed a complaint that was found justified and they waived the fee imposed, they were unable to do anything about my bank fee though. I also was able to change agents to a different office. I don't know if this was an isolated incident or if it happens often but I would suggest avoiding it all together and not go to this agent.

Excellent service and reasonable prices!! I've been…read morescriptural about switching my service provider but as soon as I did, it felt like the best decision I made on my behalf.