Customer service is definitely subpar Communication was quick however Slightly overdue old review read more

If you need a Low Clearance Tow...look no further. My car broke down in a low clearance parking garage. My roadside assistance called 20 tow companies no one was able to get me out of the parking garage. I went to the security in my building and asked if anyone was able to get anyone out of he parking garage and they gave me Mamas business card. I called Mamas towing and they were able to get me out. They were able to schedule me for a 6am appointment to get me out, they were right on time. They had to work magic to get my SUV without any issue. I cannot say THANK YOU enough. Do not look any further, if you need low clearance towing call them. read more

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I needed to tow my 27 ft traval trailer, moving from vacaville to elk grove, so a friend gave me this company phone number I called this company to set up the tow and time, 10:00 next day and $600 tow, NO SHOW. called three time before I got through, spoke with Mama who own the tow company. Not a care about you being there waiting on them, please do not use this company, called a local tow in vacaville was there within a hour and $425. read more

I would never use this towing company ever again. I called them for a tow and the lady who answered the phone was a real bitch.She was rude for nothing like she had a stick stuck in her ass. They were sent to me by my insurance so I called the number just to confirm it and she almost ripped my head off just for that. I hope I never ever have to deal with this company ever again in ny life If I could I would give them negative 5 stars. read more

Just read through all of these reviews where they didn't even show up after the insurance company assigned them to do so. This is insane. I to was just waiting for over 2 hours thinking "he's probably really busy I'll tough it out". Insurance company couldn't get ahold of them. I didn't even bother calling cause straight up I am not in the right mindset right now to speak to uneducated disrespectful people who run a company like this. Get out of business no one wants your crap services. Technically no one is receiving your services. Get rekt and tell mama to shut it down!!! I'm done. read more

I highly recommend A Mama's Towing! Andrew was very professional and easy to work with. He communicated the entire time we had to wait for him and he made this tow as easy for us as possible. If you are ever stuck in a parking structure and you need a tow, you must call A Mama's Towing! read more

No Call....No Show! I am currently sitting on the side of the road 4 hours after my insurance company contacted Mamas towing. I was told it would be a 2 hour wait. After 2 1/2 hours I called and was sent to a voicemail. I called a few more times and after no success I called my insurance again. They tried to call multiple times with no success. Very frustrating and very disappointed. read more

Hi, I would like to thank you for the dangerous situation one of your drivers put me this morning at 8:45 am on Nov, 19th 2012 on Highway 80 right outside of Sacramento CA. They were carrying on the flat bed tow truck they were driving, what looked like a white Nissan SUV. I'm guessing there was a broken window that someone tried to cover with plastic because the plastic flew off the back of your tow truck, blew acrros the freeway, wrapped itself around my windsheild and fortunately for me, was then caught on my passanger side rear review mirror. Thankfully not many cars were around and I was able to get over to the shoulder and remove it. I would like to thank you for being a responsible driver for just driving away and not stopping. read more

So my roadside service was supposed to be fulfilled through Mama's Towing. Her offspring or employee was supposed to tow my vehicle within an hour. After an hour and a half had gone by, I called to see what was going on (like the 4 Non-Blondes recommending doing). First I called my insurance and they said they weren't sure, that they had not received a call from myself or the tow truck yet. Then I called Mama's Towing. I spoke with a women (perhaps it was THE Mama of Mama's Towing) and she said that they weren't going to be able to tow my vehicle. I said why didn't any call me or my insurance to say they weren't going to tow me. She said she wasn't sure and that it was the insurance's responsibility to follow up. I told her, from a mere safety standpoint, wouldn't it have been fair to call your customer too and let them know that they would need to make other arraignments? She said that wasn't her problem. So Mama, in the immortal words of Darryl Hammond's Sean Connery, shuck it long and shuck it hard. read more

Horrible horrible terrible. Rude. Late. Left me waiting for over 2 hours, after promising within 60 minutes. Request for eta answered with "shortly". When asked to pinpoint eta more accurately than shortly, the dispatch gal yelled at me , hung up on me and then stopped answering the phone. Don't ever ever use them. 1 Star is far too much credit . read more

My insurance company set up the tow and I've been sitting here in my dead car for over 4 hours. Their business is only about a 15 minute drive from where I'm located and yet here I sit hoping I at least make it home by tomorrow. At this rate I could have pushed my car home by now. Never ever EVER use this company and ask your insurance company to specifically NOT use this company if you ever plan on actually getting any help!!!!! read more

I finally met with the lady that owns this place and she's not so bad. Behind that bossy and demanding attitude is actually a genuine heart. I think it is easy to perceive her in the wrong way because she has that "idagf" attitude but she actually tried to look out for me. I honestly would have chose her as my option if she did not constantly charge me extensive fees and storage. There are stray cats roaming and they do need to upgrade. read more

Locked keys in the car at the airport. These guys were here and done within 35 minutes. Also, price was less than 1/2 of another business found on yelp. read more

I'm so glad I have roadside assistance, which led me to Mama's towing to pick up my car when my car decided to go 15 mph on the freeway. Luckily, there was enough space next to the freeway where I was able to safely pull over and wait on the side of the road to wait for the tow company. My insurance called and provided many updates of the estimated time arrival and he was right on time. It took about an hour but I wasnt expecting service right away since it was on a friday evening. The tow truck driver was really courteous and understanding when I had to change the drop off destination to the mechanic's shop last minute. He had to make a call into "Papa bear" to make sure it was alright and then we were on the way. We were following behind him and while he was leading the way, he even stopped at one point to let us catch up with him (since I havent actually driven to this location before). Kudos! When we arrived, there were so many cars around and there was a small opening for him to back up into. He was really careful and made it perfectly into the driveway. Happy that my car got there in one piece thanks to Mama's towing! read more

Called roadside assistance and was told mama towing will be coming, (eta 4 hours). Four ungodly, unbearable, hot hours later, we called and was told these guys haven't even left, better yet our request was cancelled. Never ever again!! If I could give ZERO stars I would. Better yet NEGATIVE stars for this shady business. Save yourself from this lady, she's worthless. Trash will be trash. read more

Amazing friendly service, Help me out a difficult situation couldn't ask for more!!!

Very happy with Mamas Towing. They arrived quickly (well before the ETA) and were efficient and friendly. The driver Andrew was so pleasant and we had a nice conversation on the way. We were pleasantly surprised that the price was very reasonable. Will be happy to use Mama's Towing again. read more

Very unprofessional service and stuff. Will not ever deal with them again. Stay away!!

RUN!!!!!!!!!!!!!!!!! I would give this Tow Company ZERO stars if I was able. Here's the run down..... It took the driver 3 hours to arrive at my vehicle. Then some crazy woman jumps out of the tow truck demanding my keys. Immediately I knew this lady was a complete CRAZY person!! While explaining what happened to my car she walks off, then she turns to me and asks what happened... Well, if you would have listened to what I was saying for the past five minutes you would know. Then she goes off on me because we wanted them to drop the car off near the auto shop's front entrance. I was in shock, this lady seriously does not care about customer service nor service period, You are in her way and wasting her time, or at least that's how she makes you feel. When I told her I was filing a complaint with the company she laughed and said "Good Luck, I'm the owner" How the heck this lady stays in business who knows, probably because the customers don't get the luxury to chose their tow truck driver the insurance company does, HANDS DOWN THE WORST CUSTOMER SERVICE EVER!!! I would pay someone double just to avoid this crazy woman!! Complete trash! read more

They are EXTREMELY rude and have no idea what I was even asking. She was giving me twisted answers even to my simple questions and didn't even want to listen to what I was asking her. I would give them ZERO starts if I could! read more

Called my insurance company for a roadside assistance. I waited in 110 degree heat for 4hrs and the tow car was still not here. When I call to check every hour, the phone kept forwarding me to voicemail, which made me very frustrated when I'm already tired and exhausted from the heat. I never waited this long for roadside assistance before and this is the first that I have ever waited for this long. Now they are telling me, it's going to be another couple of hours of wait in this 100 degree weather. Will never use them again. read more

By far the worst towing company I have ever had to deal with waiting 1 hr. and 30 minutes over arrival time, and the owner had the worst attitude I have ever dealt with. Stuck in traffic is a standard answer and after hearing this for over 3 hours not ok... Then the city police had to call them to find out where they were they arrived 15 minutes later after the call (really). After arriving the lady tow truck driver (owner) had the WORST attitude ever and need I say more after waiting, waiting, and waiting and then to have to deal with this kind of attitude is not acceptable She acted like she was there to kick someone's butt instead of help them. I would NEVER use this company again. I would push my vehicle first.............................................................. read more

DO NOT USE THIS COMPANY!!! They promised that they were experienced however they showed up two hours late and not equipped with the right tools to do the job. At the end, they damaged my vehicle and to date I have not received any type of retribution from the owner to pay for the damages. The company refuses to use its own insurance to cover the cost. Costs that the owner told my insurance company she was willing to pay because she knows that her company was at fault for the damages. It has been over four months since the incident and the owner is avoiding calls and emails. Damages the company caused are near $2000!!! read more

I'm writing this tell all of Sacramento what a great service Mama's Towing has been! They've always taken care of me when I needed roadside assistance in a very timely and professional manner. Thanks Mama'a Towing! read more