First of all great owner and family who does the best work in all of West Sacramento. I recommend them highly over everyone else. Best shop for the price. I have had them service my vehicles for over 15 years so I am a very happy customer who speaks from experience. read more

First off, I did not get service done here. I am a west sac born and raised Native. I see that they do alot of work for chp and wspd. Love that. However, i had dropped my vehicle off down the street at an auto shop, and while it was getting worked on, I walked down to the auto parts store (autozone). I received a call on my cell but did not have a pen to write information down. I walked in to this broadway shop and asked if i could borrow a pen real quickly. The lady at the front desk, (hispanic maybe, big nose) was sooo rude. I told her that i just needed to jot something down real quick. She kept saying, take and go. Get out of here. (In a very rude tone). Multiple times!!!! I understand west cap is not the best area, but I show nothing but respect at any establishment that I go to. Hey lady, I worked for wspd for 5 years, but I guess because my Cadillac was getting some work done and I was on foot you thought less of me? So disappointed and felt so disrespected. Be kind to humans. Dont judge people. read more

Always exceptional service. They are thorough and call me with updates. They do service a lot of law-enforcement and other state equipment. They've always been professional and fast but thorough. read more

Quick service. Very nice guy. I have been looking for a good auto shop in local area. I think I found one.

GREAT service. They got my four runner in the same day and kept me updated on the repairs. They did a total diagnostic on the entire vehicle, replaced the thermostat and boots at a very reasonable price. They are honest and are great mechanics. If you're looking for a reliable, honest, reasonable prices mechanic, look no further. read more

We had all of the lights on the dashboard of our Subaru Forester start flashing, so we called Broadway Auto Services and they had us bring it right in and ordered parts that day. It took awhile for the parts to get there, but after they arrived it was only a couple of days to get it done. They quoted us a price on the phone when we called to make the appointment, but it ended up costing a lot less - they could have just charged us the original amount, but they were honest and we paid a lot less than we thought we were going to have to. And they vacuumed the floor! Great service, nice people, and an honest price! read more

Went into to get a power window fixed. Very strong communication from Veena who got me a great deal on part and fix. Technicians here take their work seriously and check to be sure that everything is done right. Very honest place of business as well! You can trust your vehicle and its care here as they also service many law enforcement agencies in the area like the CHP and West Sac Police to name a few. read more

10/17/23 ( 1:20- 1:30pm ) Regular Oil Change price for my car 2001 Honda accord quoted by them . $80.00/- Competitor prices in the same area : Econo Lube : $68.00 Midas : $60.00 Grease guys : $60.00 The lady I didn't ask her name ( I assume must be the owner or part of the business I assume ) I spoke over the phone did not sound so friendly and wasn't so pleased with my polite price quote inquiry. She didn't sound so pleasant in person either when I stopped by later. This review is up not just because of the price quote , it's just that I didn't feel welcomed and find the communication we had not friendly . Remember, friendly communication and earning customers trust is key to this business . Got my service done at Midas . read more

The folks at Broadway Auto are true professionals. We brought our Subaru in last week with a terrible chatter in the steering and they had the issue diagnosed and fixed by the next day. Veena was wonderful checking the car in and out. Highly recommend!! Rick read more

Love this place. Started going here years ago when the Mazda I was driving had issues n the dealer couldn't figure out what the problem was. They diagnosed n fixed in the first visit. Never went to dealer again. Recently went for a smog check on newer vehicle. Everyone pleasant n accommodating. Glad they are here in town read more

Overpriced! Might be cheaper if you take your car to the dealership. At a minimum, you will get better customer service! The lady at the front office is rude and entitled! Just take your money elsewhere and save yourself the headache! read more

Quick and easy service with no hassle, thank you to the kind employee for the ease of taking my car in for a smog check - check that off of my to do list. read more

I took my car to Broadway auto for a Consumer Assistance Program repair (catalytic converter needed to be replaced). I had to call frequently for updates on the car, and after two weeks I got it back and over the first 60 miles realized the car was only making 16mpg (20.9 prior to visit) and had an intermittent misfire on two cylinders. I called to ask what could have happened and the service writer stated the issue wasn't "something they normally deal with" and to "try different gas". Nearly four months later the issue is still persisting and I never heard back from Broadway Auto. read more

Thank you Broadway Auto Service! After years of taking my 2015 Honda Accord to the dealership to get serviced, and spending hundreds of dollars (and always feeling like I've been ripped off) - I found you! I was met with a smile and great customer service. My vehicle was serviced, and I didn't have to pay an arm and a leg. The car is running great and you have a loyal customer. read more

My car was broken into and the side window was broken into the side of the window was completely smashed had to buy some cardboard and tape as a bandaid intil I could get it fixed always have insurance! I called around but ultimately this business got me the door the next day all I had to do was show up with the car and they did the rest. read more

Our household has been using Broadway for at least five years and they have been consistently reliable, fast, high-quality, low-cost, and courteous. I appreciate that it is a locally owned and family operated business. As long as we are in the Sacramento area, we will continue to rely on Broadway for our automotive necessities and maintenance. Thanks to their whole team. read more

The battery in my car died and I needed it replaced. I looked around and saw that they sold Interstate Batteries. I called to get a price estimate and set up an appointment. Everyone from the girl who answered the phone to the gentleman who put in my car battery was genuinely super nice! I will be definitely telling all of my friends to come here. read more

The store is just one establishment away, I asked how much it would cost me to jumpstart my car's dead battery, I considered the charge a hold up, so , out of desperation, went to a repair shop, the guy ( maybe the Owner helped me, no charge at all, so , in return I gave him a tray of grapes and another one, hoping he'd enjoy them. I decided to buy my own battery charger and tire gauge should I ever run into a problem. Once again my heartfelt appreciation for the guy, who without hesitance helped me... read more

I like this place, they have for the most part been pretty honest with me on my auto repairs. 1 time I did pay for them to adjust my headlights which were way off, but come to find out that nothing was done. But all other major repairs have been done well for a good price. They do get busy because they have the Highway Patrol contract here, so there are times when your car won't be done when you think it will be done. read more

Great customer service in office. Dina was very nice and helpful! Their service was great and they were quick to get my oil changed. Thank you guys! I will be back here rather than the places I have tried previously! read more

I called about an estimate for them to use their scanning machine to find out the problem with the check engine light on my dash and they wanted $99.00! Broadway Auto Repair only wanted $65.00.When I asked about the price difference,the service person on the phone starting yelling and saying rude comments and was verbally abusive.I would not have them touch my car if it broke down in front of their shop and it was free servie repair.What is it about merchants who treat people like sheeple in this dire economy ? read more

I've been going there for a bout 14 years now. When I worked in West Sacramento, they would give me a ride to and from work. Now I'm retired, and still going there, they give me a ride to a restaurant for lunch while I wait. They do a good, honest job; no hidden charges. And the odd time it happens (they are cars they work on after all) they stand by their work. read more

Broadway has been taking car of our cars for a few years now and we couldn't be more pleased. They are trustworthy, honest and do great work in a timely manner. read more

Honest auto shop! As a female having her car towed to this auto shop...I was stressed. My car was having problems accelerating, just idle and moving very slowly. The lady at the front desk said it would be a $90 dollar diagnostic fee. If parts and labor were required that would be additional. To my surprise all that was wrong was a cable came off. They only charged me $45 out the door. The owners were friendly, and asked me to come back for any other needs I had (oil change etc). Julie Super Happy customer :) read more

I've driven past this place over 1000 times the past 25 years (not an exaggeration) and never considered them seriously until a friend recommended them. I have a 99 Villager van that had a stubborn rough idle with a trouble code indicated a bad knock sensor. I was told by the first shop in W. Sac it would be a $900 job, too much to spend on a car this old. I then took it to another shop in W. Sac who correctly said that the knock sensor code is usually wrong and it's most likely something else. An $80 diagnostic revealed bad fuel injectors. Cost to replace all of them: $1000. A neighbor suggested Red Rocket. After two visits and $400, it had improved only marginally. On the plus side, they gave me some helpful suggestions to legally pass smog, which it did. But the rough idle gradually returned as bad as before. I took it to Japanese Service Center. They really had no interest in helping me even though the drivetrain is Nissan. I guess they couldn't have their customers see a Mercury nameplate in their precious shop especially something so OLD. They really are full of themselves. Another neighbor suggested Broadway Auto in W. Sac. A place I'd never been before. They zeroed in on two bad injectors, replaced them for about $350, and it runs like a champ. I was going to donate this nice old van to charity until they fixed it. They saved its life, at least for me. Top notch shop...honest and professional. read more

Friendly customer service, honest auto-shop, quality work, overall a great first experience, will definitely recommend to family and friends!!! read more

review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. I absolutely love dealing with this establishment. Everyone is polite, friendly, and professional. The work is above reproach . I'm so glad I'm back in West Sac and can have my car worked on by them. read more

My husband and I were looking for a convienant auto shop with great customer service and decent prices.... I think we found it. We needed a computer check because our engine light was on and they were very busy but were able to let us know very quickly. I came a half an hour later and they fit me in for a smog on my mothers van... They did our requested work with a great huge smile and made me feel like they were thankful to have our business.... I will go back. read more

Broadway auto service failed to notice a crack in my radiator, did absolutely NO work, and charged me nearly $50. A week later I look my car to a shop down the street and they noticed the cracked radiator and have fixed this issue. I will never give my money to Broadway Auto Service ever again! read more

Wonderful Customer Service! Dropped vehicle off to get air conditioner recharged. They took care of it right away and charged a fair honest price. Additionally, when they realized I worked nearby, they drove me to work and picked me up when the vehicle was ready. Amazing to find such kind people who go the extra mile for their customers. Obrigadíssimo! read more

This place does great work and the family who owns the business are very honest. Worth taking the short drive to West Sacramento. You can even get your tires here. No brainer in taking your car here for repairs. read more

这个修车公司是非常好的地方， 强力推荐给大家， 尤其是像我这样有一辆开了15年的老车的人。这家老板说话诚实， 收费合理， 人也很好。 我在许多地方修过车， 终于发现一位老板， 这么尽心尽力的愿意帮助顾客的老板。 我的车在下午四点半刹车出了问题， 我在半路上看到这家店就开了进去， 我想老板肯定不给我今天修好，因为他们在大概5点以后开始给我修车。 没想到这家老板给我加班加点到晚上8点把我的刹车修好了。最后， 他的收费很合理， 这是我与以往我付的同样服务费相比得出的。 他们还帮我修了其他的小问题， 现在我的车很好开。 我很高信知道这家修理店， 我想我家的车在他们打帮助下还可以在开几年 read more