If I didn't have to leave at least one star I would have left 0. This place sells vehicles as well. We bought a Kia Sorento. Ha! They beefed it up it like it was a great deal.yada,yada,yada and said it just needs a tune up. Ok..get home and the check engine light comes on. Put a can of recommended fluid into the car overnight,ran it for 45 minutes as recommended by an ASC mechanic and it blew out a shit load of carbon build up for the whole time. Drove it again and the check engine light is back on. If we can't get it to smog again the repair would be over $1,000 and not worth even keeping. The knew it was something more than a simple tune up. They're thrives. And...made a big deal about saying they were Christians. Get a grip and stop giving Christianity a bad name and example. Stay away from even considering a car purchase here. Slay! read more

Terrible service from the women that work here. We had to wait half an hour when we got there for them to even show their faces. They harangued me the entire time, for example called CHP and made me wait in the 100 degree weather to verify the official document I gave them (even CHP said why are you calling?), and told CHP I was an "ornery customer" because I called in advance to get the cost to receive my vehicle from impound since their card machines don't work and I needed to pick up cash. Of course, when we get there they say it's an extra $100. They counted the cash four times before placing it through a bill verifier- they were extremely suspicious that I didn't have the full amount or that I was using fake money for no reason. The car is registered in my name but my sister drives it and they refused to let her come verify the inventory of what was in the car for "security reasons", so she was in the hot sun outside the gate for an hour while they hemmed and hawed and questioned me over and over. I had to sign documents verifying all the belongings were in the car even though it's not my daily driver and I didn't know what was in there, so they could've stolen something and I wouldn't be able to do anything about it since I had to sign those documents to be able to leave. They wouldn't even let me text photos to my sister waiting 30 yards away. At one point a white man came in while I was being helped and didn't have to wait for anything, didn't have a call to CHP to verify his document, didn't have to have his cash verified four separate times, and wasn't questioned on anything, so maybe they're just racists. They shouldn't even have jobs. Wish I could give 0 stars. read more

Called for a tow the lady was rude and just hung up dont shop here i wouldnt let them tow a toy car so rude

I got in an accident and my car was towed here. The entire time i have been in communication with them, they were SO nice. I was helped by Irene twice. She's very kind, has great customer service and helped me effortlessly!!!! I showed a little bit of stress and felt bad but she didn't she one sign of attitude or being upset. I appreciated it being 5 months pregnant, having to have been in an accident and then dealing with the fees from my car. I was stressed!!! But she even helped me lift the airbag while getting in to check my dash. She allowed me to come and grab things and try to show my mechanic the lights on the dash. Just all around was amazing. Literally wanted to hug her. They had my car safe and put away where it was safe and sound. They took great care of us! I would come back ANYTIME! read more

The lady on the phone is VERY rude, and they charge ASTRONOMICAL FEES,, it SUPER ridicules.... it's been about two weeks since my vehicle was towed, and it's at $1711 n goes up &67 per day...... I swear they better not have touched any items inside. I will call the Mayor n Congressman, I will file a police report too! On my way to get my things read more

The best. I have used them multiple times and have always found them fast, efficient and courteous.

I'm literally being screamed at by a tow truck driver and by the front door operator. I have had to get a police escort to get the belongings out of my car. I called the branch manager from West Sacramento, and she sided with the tow truck drivers, telling me it's all on video. Now I'm standing here waiting for the police, so I can get my belongings out of my car read more

Had a wonderful experience with the team here. Dispatch was curteous and accurate with the time. My driver, Ken, was amazing. Nice to see such terrific customer service in this day and age. read more

Went through the insurance and notified that my vehicle didnt have tires. when the lady called me on the phone I even expressed to her that my vehicle did not have any tires and was sitting on bricks. she informed me that they would put tires on my vehicle and tow it to the dealership, but then would have to take their tires back. when the tow truck guy came by, he was some old timer with a cav scout hat. telling me that he has been doing this for many many years. and when I asked him where the tires was, he gives me a shitty attitude saying that no tow company will put on tires they just tow. and when I tried explaining to him the lady on the phone saying that they would bring tires for my vehicle he then interrupted me and called the office. which after he gets off tells me he doesn't know why she would say that. right before everything ended I said well this was a waste of time. and he goes "no it wasn't a waste I am still getting paid". Complete waste of time and effort I do not recommend this company. read more

No one who is towed is happy. Their car has been towed by someone for a real or perceived infraction of one kind or another or they have been in an accident or their car is inoperative for one reason or another. So I sure that the folks who earn their living by working in a tow yard have ad their share of abuse, and those people have my respect ad sympathy. I've been towed 3-4 times in 35 years of driving. The tow lot in Philadelphia was frightening because of the neighborhood. The city owned lot in Chicago was a well-mannered shake down operation. The folks in San Francisco were sympathetic, pleasant, and expensive. All if these experiences we're about what in would expect---a pain but clear-cut. Bring cash and plenty of it and you can be on your way. The transactions were handled amiably with the knowing shrug that suggested "everybody gets mugged sometime. This method is about a painless as it is going to get." My experience with the working folks at Dollar Tow (truck driver, lot supervisor were fine) but the "management" folks in the office were among the worst I've encountered anywhere. They started with a defensive attitude that soon morphed into passive-aggressive baiting that was as nasty and unnecessary as any experience I've ever had. Trish is as bad as they get. She is the picture of officiousness. My call began like this: "Hello. My name is XXX. I'm calling because l learned from CHP that my car was towed and is in your possession. I faxed you the necessary documents earlier this morning....(cut off and interrupted) Trish:. "Well we don't sit here all day just waiting for your things. We have other things to do besides dealing with your problem!" Me:. "I have not even described the car or the situation, but I'm sorry if you thought I was being critical. I am just eager to get my things from the car." Trish:. "We will release things to the registered owner with proper paperwork. When the paperwork is in order and the balance paid you can pick up belongings and not a minute before!" Me:. "yes, that was was I was trying to find out. Would you look at the documents I sent you?" Trish:. " We have customers besides you. I look at them after I've d ok be my other work! Me: Should I call back in 30 minutes?. Trish: " That depends on how busy I.am. You can try.". Click She hung up on me before I ever learned if my fax had been received! I thought for a minute that I was part of spoof show where the employee is as obnoxious and hostile as possible. I was exceeding polite and even passive, but Trish never relented in her full frontal attack on civility. Over the next several days, various friends went along to the tow office or listened in on speaker phone with amazement as Trish did her thing. If i said Good morning, she counter with a caustic "Well, it might have been hours ago but at 11 it is nearly lunch hour!" And on it would go. The story continued in this way without pause. When I mentioned this other employees at the place, I got sympathetic looks and understanding nods. One said, "It's really terrible, isn't it?" Yes it is. read more

This place has a asshole for a employer I called them about a Craigslist add unfortunately Sam turned out to be a major DICK on the phone

Good luck to you if u call them. They should add "when we feel Like it". They'll quote u an outrageous price, put u on hold then hang up. When u call back they put u directly on hold. read more

Worst tow company in Sacramento area. Drivers are never on time and customer service reps are very rude. I waited 6 hours for a tow and the driver never showed. Whenever I would call to get an ETA the reps would tell me the driver is 90 mins out. They do nothing but lie and make excuses for the poor unreliable service. WOULD NOT RECOMMEND! read more

I found myself with a dead battery at IKEA in Sacramento. Using maps on my iPhone, I asked for "tow company near me." Dollar Tow answered on the second ring. She explained the charge and payment requirements. Charles arrived within 17 minutes. He asked for my registration, ID and credit card, then knew just what to do and had my car running in no time. He also was a fount of information concerning the portable charger he used (it has USB ports), and we chatted about generators because of NorCal power outages. Nice fellow. I felt safe and well cared for. Was on my way home and once again very thankful for these guys (and sometimes they are gals) who are there to help me out. I've got a new battery now, but if I'm in need of emergency roadside service in the future, Dollar Tow is who I will call. Thank you!!! read more

I was stuck in a parking lot on a warm morning in midtown Sacramento with a bag full of groceries; car wouldn't start. Dollar Tow arrived within minutes of the ETA window their dispatcher said they'd arrive (imagine that!). The driver was friendly, professional, and went out of his way to get me back on the road when the first attempt to jump the car battery failed. He even crawled under the car on the hot asphalt to do a quick, temporary fix on the starter motor. Success! He suggested that I might need a new starter motor. I drove to my repair shop a few blocks away. Kudos and thanks to Dollar Tow for fast, reliable service. Highly recommended. read more

I took my sister here to get her car out of tow. Can you say the staff is very rude and unprofessional, and they don't even acknowledge you at all, and will have you in there all day. They have other workers in the office but won't get off their lazy butts to come assist in the front and have a nasty attitude when you ask to have someone else come help out in the front. Bad business read more

Rude rude rude couldn't even get a proper price because she was just too Rude. Not a good way to run a business

Trish is by far the most unhelpful person and her assistant Irene is an unprofessional individual. Telling people one thing but doing another. Don't worry if you have an issue with them they'll just toggle through the phone line so they can clear their mistakes with each other first. Don't worry Trish is just a scam artist trying to make her business some more money by screwing over other individuals. I'm certain these bad business practices are the same values she lives her life by. I would never recommend this company to anyone. When asking for Trish's last name she tells me to do research because she will not provide it. If you weren't running a faulty establishment I'm sure she'd have no issue providing her last name. Terrible people, poor business practices and out to screw anyone over for some extra cash! read more

Wasn't sure who to call when my car, parked in my garage, would not start. I am so glad I contacted Dollar Tow. The young lady who answered the phone was nice, professional and thorough. She asked a few questions then provided a quote and an estimated time of arrival for the driver. The driver was right on time, friendly, and helpful. He had my car jumped and ready to drive to the mechanic's in minutes. No surprises. I hope I never have to call for a tow / jump again, but if ever I do I would definitely call Dollar Tow! read more

Horrible experience, damage car, rude service, not willing to repair the issue they caused. We woke to a dead battery, called our insurance with whom we have roadside assistance for a tow to the dealership. They sent Dollar Tow to our house, and the driver attempted to jump the car as we did, no luck, so they loaded up the car from our driveway which is on a slight incline, failing to take the parking brake off. Upon arrival at the dealership, they stated to us the parking brake was not working and looked like it was moved or driven with the parking brake on for this to happen. We called Dollar Tow and explained the situation, and asked them how they handle claims and how they would like to take care of the damage. The IMMEDIATE response was "we didn't do it", and "if you fix it, we will not even entertain a claim". Now, along with the unfortunate rude customer service, and the fact that she would not provide us with the information for a manager or someone else, she said that they would get around to calling us back in a few days and then schedule someone to come look at it then, but we could absolutely not fix it first. Really? My next call was to my Geico rep to inform them of the service and issues their contractor caused, to which they were very helpful and said this is not the first time. They said they would make necessary calls to the Dollar and fix it themselves if need be, and then seek reimbursement from Dollar. Why Dollar would not just fix the damage caused by their driver is beyond me, but something tells me in this line of work it happens more than you would think. I will not use Dollar Tow ever again, whether provided by Geico or by myself. Be very careful if you do, to ensure that they are taking the car out of park and taking off the parking brake, or you may also encounter a less than detail oriented driver. Maybe enough of these complaints and damages will cause Geico to find another partner. read more

Horrible customer service, very expensive rates compared to competition, their drivers don't tell the truth on the cost of the tow until they bring the car to the destination and then increase it by $150. They should change their business name to "$200 Tow for 5 miles", it would be an honest reflection of their practices. read more

To release your car from this place is expensive, but the Two lovely ladies that work there are very nice and professional. They were very polite, helpful and understanding of my situation, which made my experience at this place not so bad after all. So big shout out to those ladies, Irene and Trisha ! read more

Raining, cold and late... I managed to blow my tire on a curb that was submerged in water. My car insurance sent Bill from Dollar Tow to do my roadside service. All I can say is... WOW. So incredibly pleased with the service. Bill was extremely friendly, was very sensitive to my situation and could see I was clearly upset. He assured me that the damage was way less extensive that I thought, changed my tire to my spare, tried to fix my blown tire... He saved me a trip to the body shop and going thru my insurance. I would definately recommend this tow company. Ask for Bill. He is great. Hopefully I will never need a tow company again, but if I do I am holding on to this business card and using them next time. Thanks Bill! Thanks Dollar Tow! read more

Ask for Bill! He was very friendly and got there in less than 20 minutes. I was originally told to wait about 45 min. Great service! read more

THANK YOU MIKE! you arrived quickly on Christmas Eve, at wholefoods shopping center which was a nightmare and your ability to maneuver, load our car and get out was amazing, you were professional and we greatly appreciate it!!!! read more

Thank You Dollar Tow for your service today. Jeremy, the driver arrived before the quoted time and even called when he was close to make sure we were ready. I watched him the whole time. He inspected the vehicle first, took his time and made sure it was secured properly. It also arrived at the auto repair shop in a timely fashion. Will definitely use them again. Thanks again Jeremy. read more

Very expensive service after an accident - 250$ / hour. They work extremely slow at the scene. At the end I paid $750 of towing my car. It was less then 10 miles of towing. Be aware of their help. read more

I had to have my wife's car towed to my mechanic tonight. The flatbed arrived in a reasonable time, operator took good care, and I was also lucky enough that the mechanic was staying late and able to unload right into the repair area. That's about as good an experience as you can get on top of the bad experience of getting stuck. read more

The other day I had my car tow by dollar tow. The driver name was Eddie. He got out to us very fast and took care of us and my car. If I ever need another tow I will call up dollar tow and request Eddie. He was a nice guy. Thanks read more

Great marks for Dollar Tow!!!! I had lost the keyfob to my vehicle while at the movies on 12-7-18, called my insurance, and the guy came right out. He was very nice, professional, and though he COULD NOT tow me from my location, he let me know every detail of the situation, and called my insurance stating why he was unable to move me & to dispatch a wrecker (the trucks that repo people's cars), I was offered a warm seat in the truck but my fiance was there so I had a ride already. It was dark & cold outside, but I safe & even comfortable listening to Charles explain difference scenarios with towing vehicles. He was good company for me while waiting for the additional vehicle to come. Thank you both Charles & Dustin, you were very good to me, sent me on my way to the car manufacturer's, met me there, and my car didn't have one additional scratch on it. Boy do I appreciate you good guys & that awesome service. Thank you :) read more

I called and got a great price and they arrived in less than 30 minutes. Quick, friendly and professional. I highly recommend Dollar Tow and if needed will use them again. read more

I was really surprised when I contacted this so called business for help and their response was "Im not interested in dispatching a driver out to to help you" "Our rates are $180 dollars an hour and that is not something we are willing to do for you". Scandalous! Wouldnt recommend to anyone that is in need of this companies service. read more

Called the day before to set up at tow for 9am. The following morning, I received a call confirming my tow. No show at 9am, and placed a call 20 minutes later. I was told they just finished a tow and were on their way. 15 minutes later, I received a call stating they are now an hour delayed because they have a police tow. Way to go Dollar Tow! Thanks for screwing up my morning. Luckily I called the competition and they stood by their word, plus $20 cheaper. read more

First time and LAST time using Dollar Tow. It is stressful enough having to repair a broke down vehicle without dealing with awful customer service and vehicle damage from the tow company. My truck broke down late at night and called Geico for towing. They sent out Dollar Tow. The guy seemed nice except it took an hour to get to me, didn't have my phone number to let me know, nor did he have the correct address to take it to. It was after midnight so i got a ride home as he said he would drop it off without me being there.The next morning the repair company called to tell me of the broken headlight, grill and hood plate. I called repeatedly to Dollar Tow to have it fixed. Accidents happen but it is unacceptable to break a vehicle and refuse to fix it. The secretary was completely stone walling me. Refused to have a manager call me back, wouldn't provide a name, email address or phone number to a manager. She was condescending and rude. I have used tow companies in the past and have never had a vehicle damaged nor had to deal with such a rude front desk dispatcher! I had to call Geico and make a damage claim. I also advised Geico of all that happened and they should NEVER work with this company again! Reading other reviews I am not the only one this has happened to. read more