By far the best visit I've ever had to the optometrist! Bob and George were both welcoming and knowledgeable. I called in for an emergency appointment and was seen an hour later. I also purchased the same day. My glasses were ready the next day too. Such a fun experience certainly going back next year for my routine exam. read more

Eye & Eye Optics - Me trying on some funky frames - Eyewear & Opticians Near Me - Boston, Massachusetts

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Because I do a lot of business in Lower Mills and because I prefer to cater to small, owner operated businesses, and because as a black man I like to give black entrepreneurs my money, I chose Eye & Eye, even after the owner first gave me a chilling reception months before. I didn't feel welcome and should have gone by my gut impression. Still, I scratched it up to perhaps he was having a bad day and went there for new glasses, the first pair I'd have for both far and near-sightedness. Mr. Nicholson's attitude wasn't warm, yet it wasn't so unpleasant as to turn me off, so we continued our exchange, and I bought my glasses from him - a mistake. I went back two days later with questions about my focus and the slanting, and curved images I was experiencing. Mr. Nicholson replied by explaining what he explained when I first tried the glasses - that I had to adjust my vision lower to read with transition lenses. I concurred that it will take some getting used to after never having the experience before. I explained that I'm a seventy-five-year-old man, who needs to get accustomed to wearing them and adjusting my eyes accordingly, and that I had other questions. There was never a simple acknowledgement that there will be a learning curve to getting used to something new. Rather, a younger man (an optician student) stepped forth from the back of the store and explained the cause of some of my concerns and agreeing that it will take time to get used to the new glasses. After thanking the young man for his assistance, Mr. Nicholson again tried to explain what he had already done, that I must focus lower on the written word. I tried to explain that I "got it," that he had explained it more than once and was now talking to me as one might talk to a child, when indeed I had other questions. Mr. Nicholson then talked over me, telling me and others in the store that I wanted to talk and not listen. As I don't argue with people yet felt myself getting angry. I turned to leave, stating that I do not do business with people who yell at me and treat me in a demeaning manner. He continued to berate me further and more loudly and talk about my listening skills. He was even asked by a woman who also came from the rear of the store to calm own. I was leaving, on my way out the door, when he added, he'd rather give me my money back. Oops, what!? As a person of integrity, I understand full well when one doesn't want my business. Such a statement was insulting and obviously one in which he in fact didn't want my business. I'd have been a fool to leave the store with the glasses, so I turned and said that was for the best. Give me my money back, here are your glasses. I stood quiet while he undid the transaction. He reversed the charge to my debit card, and I left without speaking another word. I write because it's important that people know (in spite of some positive reviews) that Mr. Nicholson can be quite rude, insulting, arrogant, and indignant with an air of superiority. I would not have felt good about myself if after such a comment, I continued on my way before indeed, requesting my money back and relinquishing the glasses. I was not rude, never raised my voice and was simply asking normal questions one might have from wearing a new pair of glasses after never having the experience previously. I would not recommend any self-respecting person to do business with Eye & Eye Optics. You might get spoken to as a child and told outright that they don't want your money. Thinking one is always right, not allowing the customer to explain him or herself, and reiterating the same message for an innocent and appropriate question is no way to do business. Avoid this company. read more

How do I love thee, Eye & Eye Optics? Let me count the ways: - Bobin, the owner and optician, keeps a beautiful shopfront - tasteful shelving, elegant displays with eye-catching color stories through each, a huge variety of styles and colors organized in ways neither chaotic nor cluttered. - Bobin described himself as passionate about his work, and it shows - I asked him for his recommendation on a new pair of frames and described the general shape and vibe I wanted them to give off, and he was immediately able to pinpoint several frames that would fit the bill and told me about the craftsmanship, materials, and styling of each. - I had to come in two days in a row to settle on which frame I wanted, and Bobin remembered my name, which frames I wanted, and our conversation from the day prior. And it wasn't just me - he gave this kind of personalized attention to every other person that passed through his shop at the same time that I did. - The optometrist on staff, Dr. George Lakkis, was polite, knowledgeable, and was willing to explain every step of the eye exam in a way I haven't ever really had an optometrist do for me before! I wish I could afford more than one pair of frames from here at a time (the prices are very fair for the quality, I'm just Broke TM), but my pair is worth every penny, and I'm going to be shouting from the rooftops how delightful my experience was from here to kingdom come. read more

Bob and George are pretty awesome! From the eye exam to purchasing frames, hands down the most informative and fun visit I've ever had to get my eyeballs back on point! Definitely will be visiting yearly for my routine exam. read more

My family all wears glasses and we have previously bought glasses from this location. We go in for a repair as this is the closest glasses store near us, it's even within walking distance. These glasses in need of repair admittedly were not purchased here for insurance reasons. When we asked to have them repaired Bobbin was very rude and asked if we didn't purchase them here why are we here for repairs. He was practically yelling. Despite their proximity we will not be giving them any more business. read more

I came into this place on 7/15, 3:40ish because of the positive reviews. I recently broke my favorite pair of glasses and came in with hopes of getting those fixed, or getting new ones. From the beginning, the person there had a very rude, pedantic attitude and didn't seem interested in obtaining my business. He asked me where I got them, I told him Texas and he suggested I go back there to get them fixed. It wasn't until he realized these were a decent pair, that he took me a bit more serious. But at any question, or concern, he dismally showed no interest in gaining my business. I was willing to buy new ones, even pay up front if need be, but he did not take my questions or needs seriously. He dismissed taking any insurance at first (only reneged once I told him I heard him mention eye exams over the phone) only to later confirm that mine is accepted by the optometrist. It felt like my business wasn't welcomed at this establishment. It was even more clearer to me as he treated other guest with more courtesy and respect. I can only assume this person profiled me as someone who could not afford eyeglasses. I'll gladly take my business elsewhere read more

My visit to Eye & Eye Optics was my first time to have my eyes checked since I was a teenager. As I'm pushing 50, reading small print has been much more challenging. I went and saw Dr. Lakkis and Bobin Nicholson today and they were awesome. Dr. Lakkis explained every test he completed with me, was very informative about my eyes and gave me great advice. He was extremely patient and answered every question I had. Bobin was great at showing me the impressive selection of frames and gave his opinion on colors, styles and fits. He expertly fit me with the selections I made and explained the whole process to me. He even fixed the fit of my poorly fitting sunglasses for free. Great service! The prices were fair and the service was excellent. Both Dr. Lakkis and Bobin were great to work with! read more

In update to my previous review. My first visit was not the best experience. Details aside, I ended up with a set of expensive glasses which did not help my ability to read at all. However, my significant other convinced me to go back and at least try to get a refund. I am glad she did, as the second visit was much more productive. The owner/salesman would do a refund, but he strongly suggested I try an alternative solution. Basically, one set of glasses for reading, one for day to day. I gave it a go and this solution solved the issue immediately. I still have to carry two sets of glasses, but as I understand it, the progressive lens won't fix everything for me in one go. So this review isn't to say that I went to the shop and got glasses that worked. I'm writing the review because it's quite possible it may have been a bad day first we met. The next visit went above and beyond to make sure I was able to see properly with the appropriate eyewear. Full score to the shopkeeper and a reminder to myself that we all have off days. I recommend visiting this store and seeing if they can take care of your vision related questions as well. On a side note, very happy to say that on both visits, the staff and store were very COVID aware, masks were required, personal spacing, etc. read more

I called this establishment to ask about resizing lenses. And instead of saying "we don't do that here" and hanging up the phone like other places did, the gentleman on the phone took his time to logically explain why it wasn't a good idea, along with providing examples that supports it. Impressive given that I'm not even a customer yet. I will be visiting soon. read more

NIce people here , We are blessed to have such a great eye care shop here in Dorchester Lower Mills!

Dropped in with a damage pair of glasses. Bobbi was awesome with his desire to assist me. If you're looking for great service, quality, and price, you've found it. Went back a few weeks ago and had them tighten up. Bobbi again provided great service. Just a nice place to shop. read more

George and Bobin are down to earth A1 service Boston's finest for sure read more

Eye & Eye Optics is great place to go if your looking for a new look are just repairing an old look. Bobin has great selection of glasses on hand to fit anyone needs. He is warm and friendly and goes the extra mile to take care of any concerns you might have. My wife and I have been going to him for years and will continue to do so!!! read more

The selection is vast and the taste and style of the owner and his son is on point ! They show a certain care not only for style but also for pupil measurements and measuring where to put the gradients , if needed. These are services and care that online stores just can't and won't offer ! read more

This review is long overdue! My experience at Eye and Eye optics with Bobbin the owner was amazing customer service, he took extra time with me and my new beautiful glasses! I have been going to Eye and Eye optics for the past few years and always experienced exceptional customer service and the shop is fabulous in the lower mills area. I hope many more people will go and purchase great affordable glasses and enjoy your time in this shop! It is a hidden gem in the neighborhood and should be in the Best of Boston! Thank you , Bobbin and Eye and Eye optics ! read more

This place was a life saver. I found out last minute I'd be returning to work and my glasses were falling off my face, all scratched up. Because of pandemic couldn't get an appointment anywhere. I was able to get an appointment the same day. Bobin and his son helped me pick out several frames. They have a large selection from conservative to unique and everything in between. The place is pristine in cleanliness. The turn around time was perfect. I've since returned several times and have referred friends, family and all have had great things to say about the selection and the service. So grateful I found this place. read more

Bobin and Dr Luches was great. After asking me about my uses, it was clear I needed a reading pair and a pair for use at the computer. My life is so much better with these. Thanks! read more

This store has an immense and impressive array of fantastic, fashionable, affordable frames and the owner, Dobin Nicholson, what a treat. He is as stylish and approachable as his wares and a lovely, helpful kind soul to boot. I walked in there with a cruddy pair of cheap glasses and he made them stay on, then offered to fix the upscale pair I was wearing and didn't even know needed fixing! I am going to get my prescription updated and have him do all my work here in Boston- great guy. He was also very nice to me as I stumbled through my realization of "eye & eye" to "I and I" and my super awkward attempt to translate... (also reported to be an accomplished musician but I cannot vouch first hand experience with that talent. read more

I mainly support black and brown businesses. unfortunately. i called to set up an appointment today. The receptionist was very rude and became irritated when I was trying to ask questions about their services and the appointment I was trying to schedule. The receptionist told me "he would prefer that i take my business else where". worst customer service experience! he was very unclear and refused to answer any of my questions, considering this would have been my first time visiting their offices. I would avoid them at all cost if you want a pleasant experience. sad that i had to share this review! I am gladly taking my money to another black optometrist ! read more

Bobin is amazing! Super knowledgeable and friendly. Makes you feel very comfortable and doesn't pressure you into any quick decisions. I get more compliments on the Tiffany frames he picked out for me than any other glasses I've ever owned!!! Bobbin is the most helpful, knowledgable, professional and fashionable eye glass store owner in this town. Awesomeness may occur upon store arrival. read more

I have been purchasing at Eye & Eye Optics since 2010. I love this place. Bobin has challenged me over the years to think out of the box with my glasses and helped boost my confidence lol. Bobin is a skilled, jovial, and honest optician, meaning he will not allow you to walk out of there a mess! He will think creatively and choose frames that work for you and within your price point. The boutique features frames at all cost points has vintage to handmade frames and also offers eye exams. Great turnaround time for pick up and overall patience while you going through the awesome frame options. Like I said, love this place and purchased a new pair today! Thanks Bobin!!! read more

Great service ! The gentlemen is very knowledgeable about glasses, contacts, what's the trend for the seasons. He has set a great standard for the Industry. read more

My family will never do any eye-glass related business anywhere else but at Eye and Eye. Bobin, the owner, is fantastic! He offers personalized service geared toward the client, has a remarkable selection of affordable frames (as well as fabulous designer pieces), and is just an all-around pleasant and interesting guy. He also has a vested interest in working with his customers' budget and works with you to find the perfect frame without emptying your bank account like the Big Name Chains. Have a broken frame? He's happy to repair it, even if you didn't buy your frame from him. Need an adjustment? Again, he's there to help- and with a smile. In addition, the store is a really cool, colorful, funky boutique on Dot Ave in Lower Mills, right on many public transportation routes. My husband, in-laws and I have all shopped with him over the past year and have only good things to say. If, like my family, you crave a return to local, community based shopping and the personal care that goes along with it, Eye and Eye is a great place to experience it. You won't be disappointed! read more

A friendly facade, doesn't back up product. I bought pair of wire rim glasses for $650. Seven months later they fell apart, seriously! I took care of them, they were my only pair. I'm a senior on a fixed income, six hundred and fifty dollars is a lot of money to me. I made a friendly phone call to Bobin simply asking if he could fix or replace the broken stem. He told me he wouldn't because he sold them to me at a discount. I could not believe it. read more

I had the pleasure of meeting Bobin, the owner of the shop, the other day when I came in to get my glasses fixed (my baby grabbed them off my face one too many times!). Bobin was friendly, did the job while I waited, and charged me almost nothing. The shop has a nice selection of stylish frames and looks like a great place to get new glasses. Recommended! read more

A local neighborhood establishment catering to a wide range of customers. Bobin is extremely patient and kind; he knows his business and his clients. There are some truly funky frames on display. I'm happy to say that my new frames are quite retro, much like me. No reason to head downtown. Everything you want is here. read more

This is now my forever place. Bobin was extremely helpful with helping find the correct color and shape for my face. Exquisite taste and patience he is such a pleasure and knowledgeable. read more

I never write reviews, but I just have to put in a good word for Bobin and his great optical shop. I am lucky to live in the neighborhood and I have now bought about 3 or 4 glasses from him. Robin has a great sense of what looks good, and he has a wide variety of glasses to chose from. He is a great guy just to chat with and he always remembers my name! read more

This store provides quite a selection of unique designer frames. The service to every individual customer is tailored. You will most definitely receive world class customer service and satisfaction guaranteed!!!!!!! read more

Excellent selection, great prices for high quality products, and over-the-top customer service. I can't say enough. Even though I live in Boston, I will definitely be back! read more

What a great shop! Had my eye exam, had fun picking interesting frames (thanks to the owner's balanced advice) and didn't spend a ton of money. Would highly recommend Eye and Eye to anyone!!! read more

Bobbin Nichols has been taking care of my glasses for twenty years...I followed him to his new location in his own shop. Always friendly, professional and helpful. I've never had a problem with any pair of glasses I've gotten from him, and believe me I gotten plenty! He is especially adept at helping you pick out frames that will look good on you, and he's got great stock to choose from. Eye and Eye is a real winner! read more

Its nice to have an optometry shop that is in the metro area with top of the line frames and a top of the line optometry expert. Love my frames and so does everyone else. Good job Bobbin!!!! read more

Five star absolutely! Not only did I find the perfect glasses but this was my first visit today and the prices was absolutely affordable! Variety of glasses to choose from ! Didn't even need a prescription! I got my glasses as soon as I walked out of the room with the Doctor! Prescriptions are IN STOCK in that boutique, I'm ready to go back this week just so I can get another pair! read more

I just moved to Boston and I found this shop on yelp. It is one of the few shops that is located close to either where I live. Full disclosure, I didnt buy my glasses here, but rather popped in right before closing to get my glasses adjusted (It was a holiday weekend and a friend of mine accidentally sat on them..bending them pretty severely). The worker didnt seem to mind my last minute mad dash into the shop and was very friendly. Within a few minutes he fixed my plastic framed glasses on the first attempt. When I asked him how much, he just told me to buy my next set of glasses there. I did get a chance to look at the frames while I waited, and this shop appears to have an excellent selection and the prices werent too bad. I will definitely be getting my next pair of glasses here. This shop has excellent customer service, something that appears to be a dying commodity in this day and age. read more