Was great for years but really poor now as prices go up and their customer service goes down year…read moreafter year

I first used Johnson plumbing 5/2021, they installed a new Water-heater. I noticed it took a lot…read morelonger for hot water to reach my 2nd bathroom than any other Water heater that I've ever had. This is the 6th one in 40 years. It was a brand I've never had before, and never will get another one.(Lockinvar) this was the only kind I was able to purchase at that time from them. 6 months ago, the bottom element went out so I had them come out and of course the warranty was only 2 years so I paid $500 for them to install a new element. All of a sudden the water was reaching the 2nd bathroom quicker than when the Water heater was installed. Three days ago the water heater tripped the circuit breaker, then last night the bottom element went out. I called and I was told that I was still under warranty so no charge for the service call, or replacement of that element. I get here and the Technician started arguing with me telling me that he will replace it but there will be no two year warranty on this, because the water heater is 6 years old, which it is 5 years old per my paperwork from the installation. When it was worked on 6 months ago, they put a cheaper element in the water heater but charged the most they could for the installation. They sold me a bad water heater to begin with and charged high on the repair, then put in a lower quality element during that repair and here we are six months later and the element went out again. I will not be using them again.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

My A/C stopped working, the fan outside wasn't turning, and nothing was cooling inside. I sent a…read morerequest and they came out same day, in the time frame they gave me, and figured out what was wrong. Explained what needed to be done, gave me an estimate to make sure I was okay with it, and got my house starting to cool within the hour! Rob was so knowledgeable and kind, too!

Cody from Peterman Brothers came out on 6-24-26 and did a cool check. He was very thorough and told…read moreme if I had any questions to just ask. Things went very smoothly and he gave me a couple different options. I highly recommend Cody and Peterman Brothers for all your Heating and Cooling needs. I give them 5 stars.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Needed a new heat and air system after 20+ yrs and called a few of the big guys and a couple of…read morelocals for quotes. Got a terrific price and recieved EXCELLENT service from a knowledgeable family of HVAC pros! Best pricing by far! Would highly recommend Carl's!

My family made an appointment a week ago. They were expecting Carls to come out Wednesday. The…read moreissue worsened and Carls said they would come out today, Tuesday Then Carls called and said they don't service there area This call was set up a week ago, revised today and then they said we don't service the area. If you have a geographic limit, shouldn't you check that first. Very disappointing

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

Just received amazing quick service from Annee & Bartram. My elderly parents' air conditioning unit…read morestopped cooling today 6/14/22 (high was 94 degrees, excessive heat warning, etc) and they responded same day, broken part was under warranty and they had it on the truck to fix within 30 ish minutes. Would highly recommend their service (they also installed my parents's unit)

From the owner: Whether you need a routine maintenance check or an emergency repair on a heating or cooling unit,…read morewe are available to handle all of your heating, cooling, and ventilation needs. We continually strive to exceed expectations by ensuring that each client receives the very best service by working with you to find HVAC solutions that fit your heating and cooling needs. We provide full consultations to explain all of your available options so that you can choose the system that's right for your home or business. While serving both residential and commercial clients and offering a variety of money-saving solutions, we combine our use of the highest quality parts and equipment, and our dedication to delivering exceptional service to provide you with top quality service. Give us a call today!

Eric came to our home about noon today because water was dripping out of our LG refrigerator and we…read morecalled them to take a look at it. We had completed a manual defrost twice in two weeks and water was still building up under the basket in the bottom of the freezer. Eric came in and got right to work, within 15 minutes. He had all kinds of pieces laying on the floor and he diagnosed it as the drain line being frozen up, not clogged. He was able to get it back together and working again, even less than an hour. part of the problem is we had the temperature set too low. We were very impressed.

My sister referred me to Duncan Home Services having used them recently for a refrigerator repair…read moreand being thoroughly satisfied. My washing machine was making a weird and very loud noise so I called them. They were able to schedule me to fit into my busy schedule. Fixing the noise turned out to be a simple job, no parts, minimal labor. What impressed me the most was the high level of knowledge and experience of the technician. I learned my washer is near the end of its life cycle because some components are worn out. It makes more sense and would be more cost effective to replace the washer than replace the worn out parts. I can still use the machine and do my laundry but I now know my timeline of when to replace the machine. My out of pocket expense today was the $119 basic service call charge because no parts were needed and the labor to repair it was very minimal. I was notified 30 minutes in advance of their arrival time.

Barrick Heating and Cooling has been taking care of our heating and air for years. We have a boiler…read moreand they are the only ones we trust when things go wonky with it. Yes, wonky is the "official" term. Matt offers consistent, knowledgeable, and professional solutions to our heating and air problems, with reasonable pricing to boot! We highly recommend them!

My A/C unit was out on a 96 degree day including the heat index. I called Matt and he was able to…read moresqueeze me in. He had my A/C up and running in 20 minutes. Excellent professional service and on time. One company quoted me $525.00 for the 20 minute fix, one big company was a no call no show and another big company had rude and unprofessional desk help that couldn't even tell me what they would charge to come out or how much their hourly rate was. Call Matt Barrick if you need professional, reliable help at a reasonable price for an excellent job well done!