so I purchased over $8000,00 worth funiture items . worst part is there employee damaged my…read more$2000.00 jewelry armoire wrapped it up try to cover it up I called them out on it they had a gentleman call us who said let me see what I can do never heard anything back from them. this was your employee who caused damage by bringing the jewelry armoire down your stairs this is unacceptable and unprofessional as a business and for the owners to allow this . I have also filed a bbb and consumer protection compliant and will take other actions if this isn't made right as your employee caused the damage to the jewelry armoire and it's on this and that amish to make this right as they caused the damage .

Horrible customer service and rude manager. Beware when purchasing items. I will never never buy…read morefrom the furniture portion of this business.

Mardy, the sales consultant, was wonderful to work with--he was patient, knowledgeable, and took…read morethe time to walk me through all the options, offering thoughtful suggestions that really helped me find exactly what I needed. Noelle in Customer Service was also outstanding. She was attentive and made the entire exchange process for one of my furniture pieces smooth and stress-free. Her professionalism and care truly stood out. The delivery company was just as impressive. The delivery was seamless, and the team was punctual, courteous, and highly professional throughout. Overall, this was a very positive experience from start to finish. I would definitely recommend Belfort Furniture!

We have purchased from Belfort through the years and had been pleased…read more Unfortunately their service department has completely failed... to the point that a sofa that was delivered with a problem 10 months ago was picked up (instead of a single piece exchanged in home) after taking 9 months. Now despite 2 written requests to explain what's going on and no answer, now no one answers in service AND the line won't take recorded messages. This seemed so simple. Sofa delivered with a mid-shaped back cushion. I was told at delivery that a new piece would be ordered and replaced when it came in. I waited 9 months for the call that the replacement cushion arrived. But instead of replacing it, they took the sofa saying the repair would be done and sofa returned. That was 3 weeks ago. I've used the service email to request clarification. Twice. No response other than the auto message that my email was received. Today I called. No answer on the service line. Mailbox 'not taking messages. So, sofa bought and paid for. But I have no sofa and no answers. What good is a nice showroom if the service department is lousy, customers ignored and store shows no concern?

Trust the 1-star reviews. Hands-up! You'll be robbed…read more Everything previous reviewers have written about this shop is valid. The owner and her staff are rude, not responsive, not transparent and treat consigners with complete and total disdain. My bad! I thought after meeting with them it might be different. Big mistake! I thought they were professionals who knew and understood the resale business and I trusted them with pricing and sales. Don't ask for or expect any updates verbal or written on your account. They're either nonexistent or an inconvenience. There's no system to sign-in and get an update. They don't send out consignment statements, not even when they finally make a payment. Dark ages! We had our 10-piece luxury outdoor furniture refinished by the manufacturer, complete with a new $250 glass table top. Then we realized it no longer fit our remodeled outdoor space. Calls and emails to Consignment Solutions went unanswered so we visited the shop and spoke directly to the owner. After meeting with her, we were confident that their Leesburg Pike address meant this would be an ideal location for selling. We're not new to consigning. Yes, we read the Agreement before even visiting the store. We paid the owner recommended moving company $300 for pick up and delivery to the shop, Several days after the delivery we called the store for an update. Only then did we receive one email stating the following:  "The list shows the date the items went on the sales floor, the item numbers, a description of each, the starting price of each, and the status of each (none has sold; all are available for sale). 4/8/2025  - Dining Set / RndBevGlassTopTbl/4Chrs, $799.00, Available 4/8/2025, - Chair / Metal Chair & Footstool, $299.00, Available 4/8/2025, - Chair / Metal Reclining Lounger, $299.00, Available 4/8/2025, - Table / RndBevelGlassTopEndTbl, $199.00, Available 4/8/2025, - Table / RectBevelGlassTopEndTbl, $199.00, Available Please refer to our Consignment Agreement and Policy for information on our markdown schedule, special sales, and the sharing of proceeds from sales." THREE DAYS later, 4/11/2025, they sold these items for 50% less than listed in our Agreement. They couldn't bother to let us know!? Typically, items in this store are marked down every 30 days. Why was this done after only three days? Standard practice for markdowns in most consignment shops is every 30-45 days. Did the owner, her friends, or one of the sales people get a great deal?  We were never told that the owner decided to have a one-day, 50% off patio furniture sale that included our newly listed items. During a store visit two weeks later we were simply told that our items had sold and that we'd receive the check from the sale the next month. All the other outdoor furniture on the floor at the time we first visited remained unsold. Strange. Seems ours was the only furniture that sold at 50% off. Today, two months later we received a check for $431. Do the math.We've been robbed!!

I visited this store and was impressed by the inventory. I wanted to consign some items, and was…read moretold you must send an email with pictures. I did so twice, once last year, once in the past couple of weeks (using the link on their web site) They never, ever respond to emails or voice mails left to follow up the emails. It's fine if you don't want the stuff, but at least have the courtesy to say so. Not sure how they're getting anything they're selling if they treat everybody this way.

The customer service at this location is A+. In addition to providing service with a smile, it…read moreappears the staff does a good job at keeping the store well maintained, absent of clutter, and well stocked. I went to this location specifically looking for a golden elephant statue. Not only did I find what I was looking for, I was able to pick up a few early Christmas gifts that were perfect for my budget. This store has a lot of gems for an affordable price. The only thing I would caution is ...over-spending. You can get into a lot of trouble here if you don't use restraint. LOL. I look forward to visiting this store again and again.

I love this store it's always clean and the customer service reps are very helpful. I recently…read morepurchased a marble coffee table for $200 an amazing deal ! The table had glue on it from the packaging so they gave me $10 off. I went to home depot and purchased a fine sanding tool and it came right off.

Came upon this place looking for a new couch for our living room…read more AJ worked extremely hard to give me the couch I was looking for and busted his tail to make sure it arrived by when I need it. I appreciated the service there and went back to buy a coffee table. Their prices are reasonable and I'd recommend this place.

I order a day bed from Home Value Furniture & it was everything I expected, even better than the…read morepictures I must say! The customer service I received was amazing and the shipping was fast and on time. I also had the Companies delivery driver to assemble the daybed for me, he was polite and fast! overall I am satisfied with my order and will be ordering again thanks

The uniqueness, quality and style of furniture at BoConcept is amazing, though a little pricy…read more It's not comparable with any of the furniture showrooms I have visited physically nor virtually. It's very difficult to catch me when it comes to quality and style but I succumb to BoConcept.

Avoid this store. The buying experience was great, and I…read morecommitted to a custom-designed sectional and a dining set with eight chairs. I was informed that, because the furniture was custom-built and imported from Europe, there would be a long lead time of about four months, which I accepted. However, delivery now does not seem likely anytime soon. I asked the store to confirm ETA in July 2026, but they have refused or failed to act with any urgency. At this point, I intend to cancel the order, and I would not recommend this store to others. I did not expect this level of service from a retailer located in a high-end mall like Tysons Galleria and charging thousands of dollars.

Bill was very professional and very helpful with my furniture purchase. He walked around the store…read moreshowing me different furniture options w/in my budget and didn't rush me while testing out the furniture. He was very knowledgeable about the products. I really like that he didn't push me into making a purchase and encouraged me to look at other stores before making a purchase. I left and went to 2 other stores but was not satisfied I came back and purchased the Calvin bed set that will be delivered in a few days. I highly recommend everyone go and ask for Bill in the store, I will definitely return back to store ask for him every time.

Many beautiful items, but terrible customer service. I was interested in buying today but no one…read morecame up to me nor helped me, I'd prefer to go to another store.