Just called and when greeted, I asked, "How are you today?" The person on the other end says, "Very busy, how can I help you?" in a very rude way. I ask if they rent the item I am looking for and her response was, "Yes, we are closing at 4, so if you want it you have to get here by then." That's it, that was the extent of the customer service. She may have been having a bad moment, but I didn't feel like giving her my business after that. I went elsewhere. read more

DO NOT WASTE YOUR MONEY!!! I rented chairs from this company for my wedding and the price I was told and the price I paid were two different prices.First of all he didn't want to take a check and insisted I use a credit card. Go figure! I was told by Bill it would it be $650 which was a great price. After the wedding I checked by bank statement and noticed addition charge for $269!! Thats why they want a credit card so they can charge you again. I called to speak to Bill and spoke to some RUDE woman who said I was charged the addition money because the chairs wasn't stacked properly. Really!!!??? First of all I didn't approve the second charge and the reasoning was BULL! I tried to contact Bill who didn't return my phone calls or emails. How can you run a company like this! They messed with the wrong Lady!!! Please go to a company where they are professional and where you get good customer service. They don't even deserve 1 star!!!!!!!!!!!!!!!!!! read more

I've used a Party Place for 4 different parties in the past few years. Each time i've rented an assortment of tables, chairs, linens, wine glasses and various serving accessories. Each time I've gone to their website, written down what I want and gave them a call to reserve everything. They have always been helpful, and have my account ready (with a record of what I've rented in the past). For each rental, when I've gone to pick up, i've added extra items on that I saw in the showroom. They were always accommodating and happily found the extra items for me. Please note that I've never used their pick up or delivery service, which seems to be what's driving some of the negative reviews. I have a mid-sized SUV and have always been able to pick up and drop off my rentals. read more

I worked with Bill while deciding if I actually wanted to spend the money for chiavari chairs on my wedding day. He was patient and responded to all my questions promptly, many times within the hour. We ended up renting silver chiavari chairs from A Party Place, and I am so glad that we did because they tied the entire room together. A party place is up front about their pricing as well as delivery fees, and the final invoice was exactly what we expected it to be. Thank you Bill for taking care of us on our big day! read more

Rude, unprofessional, hard to get a hold of. Most of all they messed up my order. Would not recommend. The prices are good, but you pay for bad service. If you go in and try to talk to the staff in person they act inconvenienced and annoyed that you are there and then they push you to do your order over the phone in attempts to get you out of the store. If I ever have to use a rental company again I will take my business elsewhere. read more

When I first started planning a 50th wedding anniversary party for my parents, I hit a lot of roadblocks with other providers. I was finally referred to A Party Place by a friend, and from that moment on, things went great! I spoke with Steve at A Party Place, and he suggested that I choose a caterer first, since often times the caterers subcontract them out. I asked for a referral, and he recommended Gunther's. I had not heard of them, but now I'm a die-hard fan of both the catering service and A Party Place. The two companies worked together seamlessly to provide great customer service, beautifully set tables, and delivery and pick up of the tables, dishes, barware, etc.. JoAnn (aka the Linen Lady) was extremely helpful in choosing our china and linens. She was kind and had good suggestions for the centerpieces. The party went great and everyone commented on the beautiful table settings. Thank you! Jennifer (via Josh's profile) read more

I did not get to use their services because I was not even able to get ahold of anyone to help me with renting some chairs. I emailed them, faxed them, called them multiple times. No answer, no return phones calls, and you can't even leave a voicemail or any type of message when you call. I've been trying for two weeks now. So anyone looking to rent from this company just be aware that it will be difficult to get anyone to reach out to you. Their website states that their showroom is open for walk ins during the week but I work all week and they require an appoint meant for Saturday's. How am I suppose to make an appointment if I cannot even get ahold of someone? read more

A Party Place was recommended by a friend and I have rented items a few times from here already. I have read some of the reviews about how service may not be really friendly, but everyone I have spoken to/worked with has been professional. It may appear that way because staff is direct and to the point. They give you an invoice with itemized prices so you can confirm what you were charged. I like them because they are local, always have items available and are reliable. read more

I rented linens, napkins, and plates from this place. It's easy to get a quote on their website and all you have to do is call in and confirm the order along with the prices and make it official. When we picked our order up, the guys loading everything were fast and efficient. We received everything we ordered, prices were good and drop off was hassle free. read more

I recently used this company for 30 tables and 300 chairs on my wedding last month. They were very polite and I like how they have a variety of ideas staged so you can get an idea of what you're looking for. They delivered on time, all tables, chairs, and linens were in great conditions and were perfect for my wedding reception. They neatly stacked all chairs and tables at the location so it would be easier to fix for the day of, and they promptly picked everything up as well as they promised. Would definitely consider this company for any future events. read more

These people are great! I have rented for parties for 50 plus people three different times from them. They are helpful, friendly, and on time. The equipment is always in good shape and the linens are pristine, making my events very special looking. read more

I used A Party Place for my wedding. I like how their website shows pictures and prices of the items available, it really helped me get a good idea of what I wanted. I wanted to see the showroom in person before placing an order though. Joanne, who I worked with, arranged for me to come in and meet her on her day off, in order to accommodate my work schedule. I was pretty impressed by the customer service. I originally planned on just renting tables, chairs, and an arch to stand under, but I ended up adding linens and table card holders as well. I had no problems at all with their delivery or pickup, they gave us a time frame for each date and showed up when they were supposed to. Overall, it was fantastic and I'd use them again. read more

5 stars. I dealt with Bill for a 100-guest outdoor wedding / reception in a private residence. I was the groom, and the wedding started at 3pm and lasted until 10pm. Outstanding customer service: Bill visited the site beforehand, evaluated the layout and technical details: lighting, lawn thickness, electrical power availability. Thanks to his advice, we installed a simple rope light around the edge of the dance floor, which had a dazzling effect. He also spent many minutes on the phone answering my novice technical questions. We rented round dinner tables, cocktail tables, chairs (folding wood... VERY comfortable and easy on the grass), free-standing umbrellas, ice buckets, 12'x15' dance floor, etc. (The catering arranged linens, glassware, flatware, etc). Everything was high quality: solid and clean. Quality equipment and cheerful staff made my wedding outstanding. read more

I hosted a friend's wedding in my backyard and she ordered tables, chairs, arch, and table cloths from A Party Place. I went with her to her appointment to pick out the rental items too. Apparently, she came to work on her day off to accommodate my friend's work schedule. It was nice of her to do so, but she at first she was a bit rude and acted like she didn't want to be there. I understand not wanting to be at work on a day off, but why agree to do so only to act resentful? She warmed up to us eventually. Everything arrived on time in good condition and was picked up quickly too. However, the delivery people left behind the plastic bags and metal hangers the linens came in. I don't understand why they couldn't have simply taken them with them when they left. It was a windy day too so I had to spend some time walking around my yard collecting the plastic bags and hangers that were spread around the yard....pretty annoying. The party rentals were of good quality and it helped make my friend's day special. I just wish their customer service was better and their delivery people would be more careful. read more

We love using Party Place for our events. They have the best pricing on Chiavari chairs, lighting, and tenting and are comparable on other rentals such as tables and chairs. Bill is very professional and thorough. He personally shows up at our larger events and always makes sure our orders are accurate, even when we have multiple last minute changes. Their drivers are very polite and conscientious and do a great job of communicating particular delivery and pick up times. We would love it if they offered more specialty items like lounge furniture, accent pieces, and upscale china/glassware, but they are great for the basics. read more

Rented chairs from here for my wedding and linens! The best place for rentals I had a huge order error and was able to get a refund!!! I couldn't be more satisfied! Thank you very much! A party place and staff! read more

Used this place to rent few chairs and chafing dish. I looked up their product catalog on the website, and then called to place my order. The only thing is they close at 4pm on Friday, unlike Stuart Party Rental that opens until 1pm on Saturday. So its a bit inconvenient to leave early from work on Friday to pick up. Anyway, I returned everything on Monday, and they even took back the Sternos that I didnt use and gave me a refund. So I'll use them again. read more

Needed some chairs last minute and they had good prices and called me back after I left a message after hours and got the chairs. Super easy process and they loaded and unloaded from car. Really nice people. read more

I threw my mom a surprise dinner party and needed chairs and a table. I looked through many different party rental sites and A Party Place was the best option. They made sure that my things were ready and everything looked amazing. They had beautiful chairs that looked like wood but we're plastic for a very reasonable price. I was able to get 10 chairs for $30 so that's three dollars a chair. The table was only nine dollars and it really added to the whole party. I am so grateful to have amazing family owned companies in the area. I would highly recommend them. Just make sure that you give them enough time and that you are patient. They also allow you to come in and see their show room, it's very convenient and easy. A quick tip is if you don't have someone to pick your rental items up or if you don't want to pay for them to drop it off you can use an app that I like to use called task rabbit. You can pay people per hour to pick up your stuff they have people from $40 an hour to $100 an hour. They have all the equipment, they'll pick it up for you and drop it off at whatever location you're having your party at. I'll definitely be renting from here again read more

Don't waste your time! I called to reserve chiavari chairs for my wedding, and was assisted by very rude and unhappy Joanne. When she told me that they will charge me extra for a delivery to a South San Jose venue, she was unable to explain what is accounted in that fees. I wanted to understand why my particular venue will cost more to deliver to, I was directed to speak to Bill. He was not much help and rude, saying that chairs are already at low price and I can afford to pay extra. Keep in mind they only deliver during business hours: Mon-Fri 9am-4pm and Sat 9am-12pm. So if your event takes places on weekends (which most do), you will be told to pay an overtime rate for a delivery -$250!!!! In additional to hidden charges, they will be rude and arrogant and rude. There're MANY rental places in San Jose area that will offer great deals without hidden fees, and will provide your excellent customer service. I am an event planner and know the industry. Save your time, and take your business elsewhere! read more

I have used them for the same event each and every year (The Nike Animal Rescue Foundation's walk-a-thon) and they have always been very kind, gracious, and helpful. Should I need their services for any other event, I would use them in a heartbeat. read more

I just rented tables, chairs and champagne flutes for 70 people. What a great company to deal with! Their prices were very reasonable compared to other companies I checked. The delivery people showed up on time both to deliver and pick up the items, and the crew was very friendly and helpful. I would absolutely use them again! read more

I work for a local hotel, and we use A Party Place quite often to rent items such as tables, chairs, china, linen, etc. I have recieved great customer service from them, and reccomend them highly. I have never had any of the problems that some of the other reviewers have had. Bill Kelleher is my contact, and I can honestly say he has given me some of the best customer service that I have ever recieved. I know I can depend on him, which is saying a lot. read more