Sadly, the company was unable to provide a solution for my HVAC issues. I invested quite a bit of…read moretime in communicating and trying to give an opportunity for a factual solution to my HVAC issues, but the company was not able to provide any type of solutions. Miscommunication as I was told I needed a new Furnace by one person at the company and another person at the company said I do not need a new furnace. Months later and I still don't have any solution for HVAC issues. They've been at my house multiple times, but have yet to provide any concrete information to fix. The suggestion was to add return registers, which "might" fix the problem. I consulted a different company who suggested I have factual data with a solution to my issues which Ward was not able to provide. After communicating sending a few emails and yet to hear back via phone they stated they are not interested in the job and have declined it. I requested a phone call to put a team around my project and never followed through by this company.

We started calling Ward Heating and cooling after a recommendation and are so happy we did…read more Initially, they serviced our furnace and hot water heater and eventually, our 24 year old AC failed and Ward was there to help us out. Tom and his crew have been there for us for over 2 years now and we highly recommend them. Full service Fair prices Quality work and materials Kind, thorough, well trained professionals.

I am so very upset to be writing this review; however, since no resolution was given to me, this is…read moremy only means seeking some type of retribution/justice. I first want to note that I have used this company for many years. And they were always so great! The owner and the servicemen. I have referred countless clients to them as well. Until recently, I had never had any issues at all. About 2 weeks ago I had a standard apt for them to come and clean my furnace. My apt window time was between 2-4. At 1:30 I left work so that I could be home in time for 2:00. At 1:35, as I was in the car, on the way home, someone called me and stated that they had to cancel the apt. I was upset because I had just left work. And the apt was in 25 minutes. I wished I had gotten a call sooner. But, I pushed on. I informed the girl that I would need to call back because now I needed to pick another day that I could leave work early. When I got home she called me again at 2:30. She explained that someone could come if I still wanted them to so I said of course! She said they would be there between 3-5 and she would call when they were on their way over. I said OK. At about 3:10-3:15 someone knocked on my door. It was the serviceman. I let him in and brought him downstairs. I showed him where everything was and the first thing he noticed was that one of my water holding tanks was right next to my oil tank in the basement which made for a tight fit for them to service it. Please note that a couple times this has been mentioned to me and several times I have asked my water specialist to move the tank over a bit. Besides it being a tight fit, no one from Cole Heating has ever said they could not service it. They just stated that it was a tight fit-which it is and I agree. However, this worker just looked at me and said "I can't deal with this on a Friday" and huff and puffed himself back out to his truck. I left and went upstairs. I knew based on that reaction and the fact that I think they sent him to my house late on a Friday (because my original person must have canceled) that he was just in a bad mood and basically did not want to deal with it. In about 30 minutes he was done and upstairs with the bill. I thought it was weird because they are usually there for about 1 hr. He informed me that I needed a new smoke pipe and a new ignition switch and that they would have to come back for all that-which was fine. I knew there was an issue (minus the standard cleaning that needed to be done). I paid him and he left. He seemed to be in a better mood since he was now on his way out:-) However when he left, I noticed two things on my bill 1) he did not clean the oil filter near the well water tank. He wrote a note that he could not reach it and 2) he stated that he was at my house for over an hr and that he arrived at 2:50, which was absolutely not true. So, overall my bill was $208. $165 was labor and the other $43 was tax and parts. What tax and parts you ask--well an air filter apparently. Because he did not clean the smoke pipe (because he is coming back to do that and repair it) and because the 'tight fit' prevented him from cleaning the filter near the oil tank, I am not really sure what I had done for $208! This is where my frustration and anger comes in. I mean this company is not cheap, but they have always been good, so I do not mind paying. BUT, I do mind paying when I feel the job was not well done. And that day it wasn't. I immediately called the owner before the serviceman had even gotten off my street. I explained everything I just wrote in this review. He seemed to care very much and assured me that he would speak to him on Monday and would call me back (on Monday) with a resolution and also a price for the two items I needed replacing. Needless to say, Saturday came and my check was cashed right away, but here I am-2 weeks later and not one phone call from anyone. I have since gone with another company who has been great and is much cheaper. If I had just gotten a phone call back, I would have never stopped being a customer. After being a loyal customer for years, I feel, at minumum, I deserved that.

I'd give these guys six stars, but it tops out at five…read more My central a/c unit was pumping hot air, so I called Cole. This was at 1:15 in the afternoon. I was told they could have somebody at my place sometime between 2:00 and 4:00. Doorbell rings at 2:20. I answered the door -- it was the Cole serviceman. 3:30, cold air's pumping through the vents and the serviceman explains to me very clearly what the issue was and what he did to resolve it. He also took a note of the model of a/c unit I have to shorten repair time if the need arises again. I absolutely love these guys.

I waited two weeks to have a condensate pump installed in my condominium. It disn't work from the…read morebeginning. I called to ask them to come out to get it working and they suggested that I call whoever installed the system initially rather than have them come back as they were too busy. I called another company who came out and told me they I should call Olsen back as the pump they installed was not working and must be under warranty. I called Olsen back and was told they would try to fit me into their schedule. It has now been over a week and $300 to the other company who came out. I just called again and was told they service the customers who have a service contract first and will try to fit me in.

So it is 1/25/26 at 12:13 am. I called Olsen at 10:30pm the night before a blizzard. A noreaster…read morethat is yet to hit. I had just gotten home and my house was freezing. I ran around and started space heaters. But if my electricity went out space heaters would not save my house with 5 degree weather and only a generator. I called. Never used them before. Thought no way they would come out. They did. They came out and fixed it, and they did not gouge me in any way! Thank you so much to Tech DB and Olsen!

My GC hired Aquila to install a mini split unit in my house when we decided to finish our attic…read moreinto a living space. Aquila recommended that we install an expensive mini split unit instead of connecting the attic to our house's central HVAC system (other HVAC services have since questioned Aquila's recommendation - and as a result - I am now transitioning away from the mini split). Since this was my first experience doing a big renovation project, I didn't question Aquila's flawed approach. The mini split Aquila installed never worked right; it constantly leaked refrigerant. Their technicians visited my house many, many times since installing the mini split in 2024 to attempt to diagnose the issue. Finally, Aquila told me that they found green dye in the line connecting the mini split head to the condenser and that that their technicians would never have used the green dye. They alleged that I hired a third party to service the he system, which is absurd because it was still under warranty with Aquila. They used this lie as their justification to void the warranty. I would never recommend hiring Aquila for anything.

Tony was very prompt, trustworthy and knowledgeable. in getting to my elderly parents home…read more Checked their air conditioning unit and couldn't believe he was back the next day with his team Todd and Tyson who were excellent and it was installed without any glitch. Very professional and knowledgeable company. He got there right before a heat wave. Price was excellent!! Definitely would hire again. Sharon B

I contacted Cobra on a Friday afternoon when my AC died. I reached the owner, who said he would be…read moreby the next morning to assess. He could not come in the morning because of rain. We communicated via text and it was normal--he said he was looking forward to helping and would call me Monday morning. He did not miss an opportunity to comment about how I should have had it serviced over the years, which I acutely felt bad enough about already. Some technical friends tried to help me Saturday afternoon (it had stopped raining early) by replacing the capacitor. I shared that information with him. He said something strange about 'probably' calling Monday. For context: it was in the middle of a brutal heat wave, and I have 2 kids and a dog. I left a msg and texted on Monday and was . . . GHOSTED. No response at all. It would have been (somewhat) professional to just tell me they couldn't help at that point, but to ghost a potential customer was unbelievably unprofessional. My $12K is going to another company.

Tim replaced a furnace, water heater and baseboard heater boiler. Extremely knowledgeable and clean…read morework. Would strongly recommend his services!

We have been using RLD for heating and cooling services for nearly twenty years. This family-owned…read morecompany goes above and beyond for their customers, providing competent, professional results and the BEST customer service I've ever experienced. Their prices are reasonable, and I have the utmost trust in them in my home. If I could give them ten stars, I would.

Ray is a true professional! He went way out of his way to service our home even through inclement…read moreweather he made out it to save the day. I was so impressed with how personable he was and how quickly he made it out. Our A/C issue was resolved as if it never happened. RLD was my first call and I will continue to recommend them to my family and friends. Ray and his team were truly wonderful, they us as if we were family.

Great service!! Family owned. Free Estimates!! Sales, Service, Installs! Heating & Air Conditioning!read more

The thought of changing out an original 60 year old natural gas furnace for an energy efficient…read moreheat pump can be anxiety producing. Everyone at Total Comfort Control beginning with Diane and ending with Juan, together with their expert teams of skilled people, made the transition seamless and even enjoyable. Diane artfully took me through the steps of the CTEnergize Program and Juan expertly installed a state of the art high efficiency HVAC system in our older home. Happy I found Total Comfort Control through Yelp and you should also be happy because you just did as well. You will not be disappointed, make the call and use this experienced team!

I have been a customer for 28 years. Their personal service and professionalism are exceptional…read more You will not regret switching to Eastern Fuel!

Heating wasn't working during winter time one call to Eastern fuel and git a technician which 30…read moreminutes heat up and running in 15 minutes amazing job was technician had replacement part on truck quality and service above and beyond