Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

They are the best plumbers in the area. We have been using them for years for both small & major…read morework. Very reliable, & they stand by their work.

Bought an A.O Smith water heater with them, they're recommended on the manufacturer's website…read more Smelled of gas around the install point immediately after install. I was unable to find the leak myself with a cheap detector wand or soapy water. They did not want to come back and look at their install. That was the last thing they wanted to do. They told me to contact the gas company, and when I did the gas company employee who came out found poorly tightened joints that were close to coming apart (he could hand tighten them). Thoroughly unimpressive.

No longer the company they used to be. Remember the jingle. Called on a Monday and they couldn't…read moreschedule me until the next day. Schedule for the next day and no one shows within the 4 hour window. Called and they said they were delayed. Called again and an angry woman said she'd get back to me. Never did. Called again and they were just talking to the technician but he can't come out until the next day. I asked for a reason why I wasn't called about the delays and why I had to call them. I cancelled the appointment and they still had the ba$&s to reschedule. Find a reputable plumber not this former great company.

They shouldn't say they can handle emergency service, schedule you for that service and then call…read morean hour later stating they can't come for said emergency. Never considered using them before today and certainly won't be calling again.

I scheduled an estimate with Dauntless for a small job. They came out when they said they would and…read morewere honest. Turns out I did not need any repairs after all. A company I can trust is a company I will continue to do business with. They will be the first on my list for any future plumbing needs hands down.

Excellent service from start to finish. Called for a small leak and within an hour of calling, they…read morehad arrived and fixed the issue. Very professional, informative, and personable. Will not hesitate to call them again for future issues.

We are a property.mgmt co in business.since 1985. We have used Bonito mech. Since mid.2000. In…read moreall my years of working with many very good vendors Bonito.mech.are the best , fair and honest price, excellent.service, and exceptional skills in all hvac/plumbing work they do. The owner is hands on and actually cares about his customers. They are a 5 star co for sure. Michael Macdonald.CPM. Connecticut Properties Inc.

From the owner: With over 34 years of experience, Bonito Mechanical is dedicated to providing top-notch HVAC and…read moreplumbing services for both residential and commercial clients. With a commitment to our clients, we strive to exceed expectations in ever project we undertake. We currently offer services to over 150 cities and towns in Connecticut! Contact us today to find out more about how we can assist you!

They got back to me in a few hours was able to supply a quote for the job. Pricing was good for the…read morejob. Showed up the following day work was completed in time. very neat and professional. I will use them again if I have a need.

I wouldn't say my experience was terrible, but it definitely wasn't great either. Communication…read morecould have been better I think I spoke with Sarah?.., and the overall experience left me feeling disappointed. When you're hiring a company, you expect professionalism and good customer service, and I just didn't feel that here. The work got done, but it wasn't enough to make me want to use them again. Hopefully they can improve their customer service and communication moving forward.

Our house steam boiler in Hamden failed and we needed a new one. Our long time heating contractor…read morehad likely contributed to the boiler cracking by setting it incorrectly so I looked on Yelp and in addition to getting a quote from our current serviceman, asked several others for quotes. Ray quickly responded and not only offered a better price; but seemed to be very knowledgeable about our system. He came to our house and was able to get the old unit working temporarily at no charge and further impressed us with his knowledge. I felt we could trust him and ordered a new boiler from him and also a new gas hot water heater as it was near the end of its life. We put a deposit on the parts and when they arrived he and an assistant installed them. Their assembly work was excellent, he skillfully adjusted the new units and all is now working better than ever. We will use him going forward and highly reccomend him. TR

Ray met with us today. He explained the process and our options. Awaiting to receive written…read moreconfirmation of our options and several references.

I had them replace my old oil fired furnace with a tankless high efficiency gas furnace. They were…read morenot the cheapest, but I thought I got the best value with a quality installation and a superior product. I now have had the unit for two years. It has cut my fuel cost by at least 30%. I like the fact that I have a tankless hot water heater and only heat hot water when I need it. They are now my serve provider and I am happy with their service. They always do their best to meet all my needs and never had any issues with them. I have a 10 year warranty on my unit (which I paid extra for) so I will not have to incur any major costs with my unit. So far, I have not had to exercise my warrantee.

Do not use them. They saw a single woman and tried to tell me to replace my system for 29k. Or…read morerepair for $2200.00. Then they left and I had no heat for 2 days We bought the parts for $130.00.