Customer service could be so much better. First APPOINTMENT attempt: There are two locations, I picked the one closet to me. The appt. was for my son, get the time and date. I get my son there 3-5mins. late, by the time I park, he is coming out saying we're at the wrong office. I go in to let the young lady know this was the office number I called and scheduled his appt. moving on, I asked can she call the other office and let them know I'm on the way and explain why I'm late, because I was under the impression his appt. was going to be there. She told me to get the number office the door and pick the other store name. Arrive there, send my son in, and by the time I park again(mind you the lady who would not call for me is walking through the parking lot)he's coming out to tell me they literally just took him off the schedule and told us we would need to call to schedule a new appt.... not let me reschedule you now. We may have arrived at the 2nd office 15mins. or so late. I was furious... all the waisted driving, that could have been avoided if when I made the appt. they verified the location or her calling for me. Second APPOINTMENT: The young lady was fairly dry in tone. Not much personality, I had to speak once walking in, not greeted upon walking in. They don't have a large frames selection but the do have top name brand frames. She points to the waiting area and there we waited and waited for quite some time before he was called to the back. I can say the eye doctor was very nice and very informative. I felt as though it was a pretty thorough appointment. I had talked about there selection and it was very limited for my son, he found some and as basic and no name as they were , the one pair cost me 325.00. This wasn't my worst but definitely not my best experience with a business that I pay my money for the service. read more

See all

My first time coming to A plus Optique, and the customer service was very good. I was welcomed upon entering, and every question I asked was explained well. I will give it a 10/10. It's hard to find a business with exceptional customer service, and this placed did it for me! They will continue to have my business, for myself and my family!!!! read more

Disgusting and discriminatory treatment. The front office lady was openly judgmental, condescending, and treated us as if we did not belong there or could not afford anything in the store. The way we were spoken to and dismissed was clear profiling and discrimination, and it made the entire visit extremely uncomfortable. Her attitude was lazy, rude, and unprofessional. She refused to make even a basic effort to look up my prior years' information in their system and acted irritated that she had to do her job at all. There was zero customer service--just contempt and arrogance. To make matters worse, the eyewear selection was laughably bad. Very limited options that looked no better than Walmart frames, except priced at 10 times more with absolutely nothing to justify the markup. This business should be ashamed of how customers are treated. I would never recommend this place to anyone and would not return under any circumstances -- not even if they offered free glasses. Save your money and your dignity and go literally anywhere else. read more

Last appt was in 2024. Called to see when I could get new glasses through my insurance. Asked if she could tell me what my vision was in right eye in 2024 and she said no that info had expired and she couldn't give it to me. So I guess if I did go back to them they have nothing to compare my new exam to? No problem , won't be going back. read more

Okay, I wrote them a bad review and they got back to me. Victoria is the contact person who personally worked with me. I'm not crazy about the experience as a whole, because I don't like having to come to Yelp to get justice. Remember this. If you have diabetes, then tell them upfront and let them tell you what to do about the implications, insurance, and your options. I'll give them a pass for now though. read more

I had an appointment with Aplus Optique early on a Saturday morning and was pleasantly surprised at the service I received. Thank you for such a great experience. read more

great customer service. The doctor was nice and answered all of my questions. There was also a great deal on glasses!

Small selection, still haven't received my glasses it's been almost a month. The staff is really friendly though

Very happy with the service at this place, it seems like everyone loves their job because they take the time with you. The doctor takes his time to explain to you what the problem it is with your eyes, very kind and patient. The saleswomen were also very friendly, I only remember Jenny's name, but there was also another lady and they both provided great service. My situation was a little special because I come from another place where my lens prescription was incorrect and at Ópticas + Plus they fixed my problem fast and easily. I recommend this place for the good team that provides excellent service. Recomiendo este lugar por que tiene un muy buen equipo de trabajo desde el doctor que toma su tiempo para explicarte en detalle cuál es el problema con tu Vista, hasta las señoritas que te atienden, que dan un trabajo muy personalizado. Si no hablas bien ingles ellos tienen mucha paciencia para entender lo que tratas de explicar y seguir dando un buen servicio. Muy agradecida y feliz con mis lentes. read more

Terrible customer service charged 200 dollars a year later when I went in to get sunglasses repaired. Did not properly file my insurance which I have 3 insurances. Don't go here went for normal eye exam and filed insurance as a sty which I did not have read more

Advertising. Indicated in ad that they accepted Medicare. Even after I presented my insurance/medicare identification card, I was not told until later that they did not accept Medicare. read more

Visited Fayetteville office for contact lenses fitting. * After six follow-up visits and 3 doctors, I finally got fitted. * They over charged/billed me for the initial fitting. * They inadvertently billed my insurance company for contacts that I never purchased. * Until my benefits were restored, they offered trail lenses BUT gave me the wrong prescription. I WOULD NEVER RECOMMEND THIS COMPANY! read more

I was just going to let it go and just go somewhere else but I want to warn others I went to the one Fayetteville Highway 54 West. My biggest complaint was the lack of cleanliness or sterilization of any of the eye exam equipment. My wife was first then they called me and never once sterilized the equipment. The worst one was the phoropter/refractor in the actual optometrist's office It looked like I had not been wiped for a long time ....I tried to do a quick wipe myself but that didn't help, after I wipe my face around my nose and had brown stuff on my face yuk!!! Now onto the prescription, I brought my old prescription for them to see, after the exam they did not have my lenses so they Would need to order -ok. Got home looked at the prescription and noticed that it was totally different and becuse I have had problems with certain lens I shared that the SOFMED Breathables work better for me and the XW Toric work best for my night driving. They told me to just come pick up the ones he order and if you don't like them come back and he might change. Well that place is I should call the health department.... This guy was coughing not covering his mouth and had this huge soda he was grabbing and drinking though the entire process. I'm Just discussed! read more

Virginia M Love going to A plus Optique staff very professional,greeted as you step in door. This is my third with plans to continue coming. Darrien helped choose my glass last year. OMG the likes off the chain. Who did I ask for this time Darrien. Thanks Darrien A Plus Optique lucky to have you as an employee. See you next year. read more

I will never go back. Waited forever when we had an appointment. I was told they work with children. I came for my 5 yr old and they were nice but no skills whatsoever with children.. I saw what I think was the optometrist, mcarthur Griffin, who Had no personable skills and I couldn't even really understand what he was telling Me at the end because he was mumbling and when I did ask a question he was condescending which made me feel uncomfortable asking anything else. I left feeling like I want to get a second opinion because I was t confident in theirs. read more

Terrible gave me wrong prescription and told me I was crazy when I said something was wrong. Will the owner is not helpful. I will not recommend them to anyone and my family will never do business there. Btw I have been trying to resolve this but they don't care. read more

These folks here are really pleasant to do business with. They were very patient and worked with me to find the perfect pair of glasses. I do recommend this place, they have a good variety of glasses to choose from. read more

These people are great!! I bought a classy pair of semi-frameless glasses there last year. Yesterday I accidentally smashed the frames and the nylon wires that hold the lenses in broke. The glasses were useless with no way to hold the lenses in the frame. I took them back and explained the problem to Ari Muse (who works there). He was very helpful and repaired them right away. I really didn't expect them to be fixed so quickly! I will get all my glasses from A+Plus Optique from now on. Thank you again. Ann Bottoms read more

These ladies are the most helpful bunch I have ever encountered. Went in to buy Miraflex frames for my toddler and they were able to measure her pupils mid-tantrum and were informative about lens thickness and material choices. They provide pricing packages and give discounts for repeat customers. This was a huge plus because my daughter will need continual prescription changes. The best part is that you can pay a very small rush fee to have the lenses available in a few days. I cannot say enough nice things about these gals! read more

After having my appointment rescheduled multiple times because the doctors schedule kept changing, I finally had an appointment that they didn't call to reschedule. During which I was told I would have a pair of contacts that day, I happily swipe my card, only to be told that I have to wait two weeks to receive my contacts! Very bad service and bad business practice. read more

My experience today was horrible. First I arrived on time for my son's appointment, but the place was overbooked with other appointments. The optometrist was picking and choosing what customers he wanted to see and then I was told by one of the ladies working there that because of an error in overbooking appointments that my son would not be seen today. I was told the optometrist usually sees his last patient around 4, but they took two new patients back to be seen after 4. Then I was told that I had never called back to confirm my son's appointment, but I did call back several times of which no one ever answered the phone, so I ended up leaving a voicemail to confirm and asked for a call back of which I never got. Upon checking the voicemail while i was there, the receptionist discovered that i had called. Goes to show they don't check voicemail messages or return calls. Needless to say, I will not be returning. My son and myself have been established patients for a few years now, but the quality of customer service has diminished tremendously. I did not feel valued at all as a customer. I will not be going back. read more