They need to do better. It took a month to receive my trial pair of contacts. I only found out they…read morewere at the store after calling. No one contacted me. I get to the store and they hand me my contacts in a plastic zip lock bag and tell me to wear them for a week. No contact solution. No instructions. I went back in to ask about a trial size bottle of solution and was told they only give out the solution if the customer ask. I also asked about frames I picked out during my eye exam appointment. I was told they didn't see a memo of me picking out frames & I could pick some out again. No thank you. Choosing this place was my fault. I meant to make an appointment with LensCrafters where they know how to take care of their customers.

I WOULD NOT recommend this place for eyeglasses or contacts! I placed an order to get 2 pairs of…read moreglasses under the deal they had. When I called to find out when my glasses would be delivered, (because that info wasn't on my paperwork) the lady I spoke to straight up lied and said they would be in the following day. When they WERE NOT THERE the following day, that's how I found out she lied. And of course she wasn't there that day. So, a "manager" comes to talk to me and she has no answers no info for me at all. I took an eye exam there, things were documented and she couldn't tell me anything TOTAL INCOMPETENCE! The problem is that there's too many senior-citizen aged employees there who are more concerned with what place they're going to order lunch from than actually taking care of customers. Do not waste your time here, and find a more reputable establishment to get your needs met. They do not live up to the name of America's Best that's for sure!!

Customer service could be so much better. First APPOINTMENT attempt:…read moreThere are two locations, I picked the one closet to me. The appt. was for my son, get the time and date. I get my son there 3-5mins. late, by the time I park, he is coming out saying we're at the wrong office. I go in to let the young lady know this was the office number I called and scheduled his appt. moving on, I asked can she call the other office and let them know I'm on the way and explain why I'm late, because I was under the impression his appt. was going to be there. She told me to get the number office the door and pick the other store name. Arrive there, send my son in, and by the time I park again(mind you the lady who would not call for me is walking through the parking lot)he's coming out to tell me they literally just took him off the schedule and told us we would need to call to schedule a new appt.... not let me reschedule you now. We may have arrived at the 2nd office 15mins. or so late. I was furious... all the waisted driving, that could have been avoided if when I made the appt. they verified the location or her calling for me. Second APPOINTMENT: The young lady was fairly dry in tone. Not much personality, I had to speak once walking in, not greeted upon walking in. They don't have a large frames selection but the do have top name brand frames. She points to the waiting area and there we waited and waited for quite some time before he was called to the back. I can say the eye doctor was very nice and very informative. I felt as though it was a pretty thorough appointment. I had talked about there selection and it was very limited for my son, he found some and as basic and no name as they were , the one pair cost me 325.00. This wasn't my worst but definitely not my best experience with a business that I pay my money for the service.

My first time coming to A plus Optique, and the customer service was very good. I was welcomed upon…read moreentering, and every question I asked was explained well. I will give it a 10/10. It's hard to find a business with exceptional customer service, and this placed did it for me! They will continue to have my business, for myself and my family!!!!

Long waits, unskilled staff, and a lack of follow through...These are biggest challenges...read more

This is the first time at this location, and I was pleased. I usually go to Vision Works in my…read morehometown Miami, Florida but I decided to visit this location since I'm up here for business. They didn't have the glasses that I wanted, so I chose the next best pair. Reason they didn't have it is because the pair I wanted was in Miami. But, they have really nice eyeglasses and shades here. They also have a sale for buy a pair and get the other for 50% off. I'm sure that you will find glasses or contacts that will fit your every day lifestyle. Brian was really knowledgeable and friendly. He got me in and out really quickly. I will be back in a few days to pick up my glasses.

I noticed this place when I was picking up a doordash from the Chipotle next door. They offer…read moreglasses the same day as the exam so I figured I'll give them a try. Tatiana was very helpful and explained everything to me in detail about the process. The eye doctor was virtual that was new to me but she was nice too. I'll definitely be coming back here for another eye exam.

Let me get straight to it. I chose this place because they were in-network with my insurance and…read morethey are in my neighborhood. I called the number and scheduled an eye exam. I walked in and began to look around while I waited to be greeted. By the time I was greeted I had eyeballed all the frames in the women's section and saw NOTHING that I liked. I was finally directed to have a seat in the back to wait for the eye exam technician. The technician that performed my eye exam was cool. I can't remember her name but she was professional, nice & talkative. After my eye test, the technician dropped me off in a room, adjusted the eye device ( I don't know the technical name for it) & told me she would be back. A doctor appeared on a screen in front of me and did a virtual eye test. I don't know. It felt weird and impersonal. As soon as it was finished the technician came back to get me. I honestly felt like I was at a used car dealership at this point. They baited me with the BOGO special. BOGO to me means BUY ONE GET ONE FREE. Their promo was BOGO 60% off. Bottom line is that I paid close to $400 for 2 frames and an eye exam. They weren't even designer frames or trendy. I have style and EyeLab did not fit my style. To top everything off, I ended up going to Walmart, which I should have done in the 1st place. I received much better service and had a larger, more my style selection of frames. Joesph (EyeLab Manager, I think) was pissed when I called to cancel my order. He told me I couldn't cancel my order because it was already in process. LOL!!!! He also tried to get me to keep at least one pair but I declined. He was not one bit concerned that my eye needs were met elsewhere but more concerned with the loss of money at his store. Lucretia was a HUGE help. She tried to work with me on a payment plan for the frames and even added input while I tried desperately to find frames. It's a no for me on EyeLab. Go up the street Walmart. Better service, selection and price!

I love Dr. Brown and the entire staff at Visionary Eye Care. Such a wonderful environment and…read morelovely workers. I can't see myself going anywhere else.

I am trying to warn everyone about Dr. Brown and his staff, at Visionary Eyecare in Fayetteville,…read moreGeorgia, but it seems they are right behind me and deleting my reviews... I have never complained about any business before but this is horrible and needs to be heard. Before writing this, I called the specialist I went to to make sure the paperwork they sent to doctor Browns office included the diagnosis "Nuclear Scloerosis" (Cataracts) and it did. When I called Doctor Browns office a few days ago, Sarah said she did not see that on the paperwork... it seems Dr. Brown does not read Eyes well nor does his staff read paperwork correctly. In a nutshell, I have recently learned I have Cataracts, and not from Dr. Brown, my eye doctor who I have had three exams with over the last year and who, according to his website, is supposed to be a specialist at detecting Cataracts. We all make mistakes, this is true, but when I repeatedly went into his office saying that they were missing something because I could not see well, I was told that is was probably allergies and was given eye drops to use for two weeks. I did as I was told but the problem did not go away. When I called the office to tell them so, Sarah, his front desk person, told me "Ms. Flynn, I don't know what to tell you. Dr. Brown says you are fine and we are seeing a lot of allergies right now so that MUST be it"... so I went to a specialist and learned I do indeed have a problem, actually two, that require surgery. Not detecting my Cataracts after three exams, from a doctor who is supposedly a specialist at detecting Cataracts, that's not good....but on top of that being treated by the staff as if I'm crazy because I keep going back telling them there IS something wrong... WOW! when I called Dr. Browns office after my diagnosis from the specialist, she (Sarah) denied seeing my diagnosis of "Nuclear Scloerosis" on the paperwork they sent over..... and told me if I came in the office to express my dissatisfaction she ( Sarah) would call the police...they have a very small office and don't want anyone to overhear how incompetent they are. It's been a nightmare with these people... go to a real doctor!

My Hubby and I have been patients of Dr. Caudelle for at least 13 years. Love the service, care,…read moreselection of glasses etc. Dr. Caudelle even remembers details of my travels, God-kids, life. They always answer the phone when I call. I literally SHOP when I visit. LOL. Never rushed..... Thank you for your kindness and care. My EYEBALLS thank you as well!. MAD LOVE!

This review is more for the office staff of Dr. Wilson and his Piedmont affiliates. Their scheduler…read moredoes not answer the phone or return phone calls. Someone in the office has to leave a sticky note on her computer in order to get a call back to schedule a surgery. We were also required to pay a certain amount up front in order to schedule the surgery, and after that was reported to our insurance company and they found they had overcharged us by close to $2000 they did not issue us the refund we were due. It was not until 3 months later when I realized we had over payed somewhere and called their office to figure out where the breakdown was that they issued the refund, and placed the blame on me for not getting the refund. Basically, if I had not kept up with our finances and called their office, I was told we would not have received this refund. Dr. Wilson was great but we would not use his practice again purely on the basis of the incompetent office staffing system.

Just had my appointment with dr Montgomery. What a wonderful staff…read more My new glasses are "everything " It's just amazing how clear the world is. I've been to other doctors, but no one had figured out the perfection my new glasses are. Best eye care center in Ptc!!! Lacey

Having your business closed at lunch is ridiculous. of people work during Monday through Friday…read moreand to be closed during their lunch break it's just bad business practicing. It also shows a lack of customer service and care for community. If you're looking for somewhere convenient to help you take care of your eyewear needs then I would choose somewhere else.

Today I went into LensCrafters, (where i've been going for glasses and exams for years) and…read morereceived great service eye exam wise. But when I came back in after my exam with my partner I was not greeted nor helped for 10 minutes. After standing at the desk I was told to just be patient.. even though I didn't even say anything. After that I looked around at some frames and then returned to the desk where the associate said he was going on lunch so... After that a woman came in smelling particularly strong of weed and my partner and I were looked at and even heard comments that they thought it was us. Even though we had been in the store for about 25 mins before her..... Terrible experience

My 7 year old son had his first day of school today, and of course his glasses lost a screw and…read morecompletely fell apart. We couldn't find the missing piece and were in a bit of a panic. We rushed to LensCrafters in Peachtree City, and were immediately helped by Stephanie. She was incredibly kind, prompt, and understanding. Without hesitation, she fixed my son's glasses on the spot, checked and tightened the other side, and even polished them up. It took just a few minutes, but her helpfulness made a big difference on a stressful day. We're so grateful for her quick support and genuine care. Highly recommend Stephanie and this location!