Long waits, unskilled staff, and a lack of follow through...These are biggest challenges...

This is the first time at this location, and I was pleased. I usually go to Vision Works in my hometown Miami, Florida but I decided to visit this location since I'm up here for business. They didn't have the glasses that I wanted, so I chose the next best pair. Reason they didn't have it is because the pair I wanted was in Miami. But, they have really nice eyeglasses and shades here. They also have a sale for buy a pair and get the other for 50% off. I'm sure that you will find glasses or contacts that will fit your every day lifestyle. Brian was really knowledgeable and friendly. He got me in and out really quickly. I will be back in a few days to pick up my glasses. read more

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Called to see if a same day appointment or last minute walk in was available. The gentleman on the phone initially said no but then called back a few minutes later saying something was available. I really appreciated the call back. The check in clerk and the lady doing the pre-exam were both very friendly. The optometrist was extremely friendly as well and knowledgeable. The checkout clerk was not overly nice or rude, just even Kiel. Had us checked out promptly. read more

This location and it's professionalism is getting worse and worse every time I go. I simply called Just to speak to the staff to get more information on the flyer that I received the young lady that answered the phone was so unprofessional. She kept saying I don't know you know she just does not need to answer the phone at all. You guys have to do better please read more

Today visionworks in the Fayetteville Pavilion lost a customer and if anyone asks me where should they go to get an eye exam it won't be there. Today I went there and first of all let me say the customer service is horrible from the desk to the sales team. The young lady that worked the front desk today showed no interest in being at work and I asked her was she okay she looked bothered by another sales associate asking her to assist me on another terminal. She constantly rolled her eyes and I had to keep saying all I wanted to do is order contact. It's so much that happened so to make a long story short I went across the street to Lens Crafters walked in the door got excellent customer service transferred my prescription and felt awesome! I was in and out, they were organized as soon as you walked in you could see the differenc. thanks VisonWorks for referring me to them read more

Staff - professional Wait time -‍ 10:45A appointment 11:27A still sitting waiting to be seen sadly this is a top down operations failure Would have appreciated advance notice of wait time due to ? Will be last time visiting this Optical Provider read more

Marquis was a lot of help trying to get me the best deal with my insurance! I changed my mind last minute on what I was going to buy and he remained very patient! read more

Was a smooth process start to finish. Staff was nice. Special thanks to Marquise ( hopefully that's spelled right ) for his time and helping with decision making. read more

I haven't had my eyes check in over 7 years. I was experiencing what I thought was I can't see anymore. Well I'm exaggerating but I had LASIK about 7-8 years ago and I thought my vision was changing. I was nervous but they made me feel so comfortable and assured me that what I was experiencing was normal my vision was still great but taking a few seconds was normal after someone has had LASIK in my timeframe. I will definitely go back, but I will say that their choice of frames were horrible i didn't choose anything and they were free through my insurance. I needed a small script for the glare on the computer that I look at ALL day but their frames were very outdated. read more

I went in to get my brother contacts in august and till this date I have not received any updates or haven't received them

I've experienced. Great chance I won't return to this location. I am unsure if they are under staffed or just overwhelmed with the amount pf customers they receive. While all Staff follow precaution as far as COVID is concerned, you have to deal with attitude because they are busy even if you schedule an appointment or call to confirm your order is ready before driving there. My complete order was not ready btw. I'm good. read more

I have been visiting this Visionworks for about three years. I have to say that the current staff is positively outstanding. I wish so bad that I could remember everyone's name, but I can say everyone is awesome. I do remember John's name and he was very helpful. Patience, understanding and efficiency are the hallmarks of a good business environment and this store has all those things going for it. Thanks for such great service! read more

Qunicia has single handily redeemed an entire corporation. From this moment forward this location will. From know as Q-Works. She understands the customers needs as well as how to obtain the most from your insurance plans. She has made this visit a smooth and acquisition. For all your vision needs please visit Q.. read more

After my husband and son getting an eye exam at the Visionworks in Fayetteville Georgia, returning to pick up the glasses only to see that they had the wrong frames for my husband. No problem, they will get that fixed. Wait two more weeks and get the notification at the correct glasses are ready to pick up! Drive the 20 miles to the store today (Monday) during their open hours only to be told by the lady behind the locked door that "well they are open but they cant perform any services because they don't have a doctor on Mondays".... That's okay. I've already paid. No service needed. Just hand me my glasses. Apparently that is considered a service. ummm, that is not what "Open" means! The order ready for pickup confirmation via email, text, the website, AND the freaking door indicate they are open today 10-7. Why would you waste your customer's time, money, and patience?!? Just give me the glasses PLEASE!! No luck. Called the 1800 customer service number and waited on hold for 20 minutes only to be disconnected. PLEASE DO NOT WASTE YOUR TIME WITH VISIONWORKS!! My family will NOT be back and I will be leaving poor reviews on every platform available to me. Ridiculous. read more

I paid about $60 for the exam without insurance. (I chose not to take the dilation exam for an extra $30.) Dr. Kotei was quick and informative. Patrick U. answered all of my questions regarding my prescription, and he helped me figure out my frame size. He was very kind and knowledgeable. read more

Bad customer service... the manager SHE VERY RUDE. I have some problems with my prescription and have a redo and I also had problems with the transitions. Is not changing when it hit the sun. Waiting for ANOTHER TWO WEEKS for the glasses and when you picked them up they made them without the transitions. And when you told them about it, they look at you retarded and then here we go they pulling the sheet and like "oh, it didn't make it with it AND asking are you sure you have it". Yes, I paid for it and I bring it back because of that problem too. Now, I have to wait for ANOTHER two weeks just to have my glasses. read more

Previously gave a 5 star rating I take it back more than a month later I still don't have the second pair of glasses I brought in my designer frames for new prescription and they were broken by the Lab so I was offered anything in the store not finding anything I wanted was offered $100 towards the purchase of new ones not even a fraction of what I paid made 3 trips to store and 3 week later was able to pick up my glasses I lost time and money do not recommend read more

Got new glasses here in January and the employees acted terrified of Covid. Made for long long wait.Also,the VSP Rebate they keep pushing was never received. I bring it up now because I just received a mailer from them,again pushing the rebate. To qualify for the rebate you have to order higher dollar brand name glasses I would not have bought. read more

Horrible customer service. I ordered a refill in my current contacts prescription. The expected pick up date was 2 weeks from the day I ordered. Once the day came to pick up, my order only said pending. After 5 days past the original pick up date I called back up to see what was the hold up and was told I'd have to wait for an optometrist to be present to pick up an 8 month old prescription that I already paid for and are already a week late!!!! I can't even drive without them! I'm blind as a bat!!! This is unacceptabl!!!!! read more

The pre test specialist & doctor were very nice, professional, & thorough explaining everything. The 3 stars are for them. However, the young lady showing me frames was rude. She showed me several frames & when I told her I didn't like them she seemed insulted & said attitude-y "so what's wrong with these". Im not a demanding or cheap shopper but am selective choosing something for everyday use like glasses. She did find me a pair that I really liked, so we sat down to go over the price. For frames/contacts/exam was close to 500, once again she seemed offended that I was wanting clarification on the price breakdown. I asked where was the contact lenses/frames deals she was referring to posted she pointed off somewhere. I told her I'd think about it and I'll just pay for my exam now. It wasn't so much the price cause I have a "high" prescription & have been wearing glasses over 20 years, so I expect to spend more, I do spend more, but this experience made me look elsewhere. read more

My annual eye exam took over 2 hours (typical times at all other stores I've gone to for the last 30 years is around 30 minutes to 1 hour.) I waited at length for each step and it felt like the left hand didn't know what the right hand was doing. After I left, I realized I was charged $9 over what I should have paid for the exam after my vision insurance. I called and explained what happened and the person who answered the phone was rude and said she didn't do it and I would have to come in. The following week, I went back in to get $9 back and there were very few people in the store so I assumed it would be a quick refund. I waited for 45 minutes and never got my $9 back. The person who was trying to refund me was on the phone with the I.T. department and it was clear she did not know what she was doing by the amount of guidance she needed. After 25 minutes, I explained that I was on my lunch break at work and was confused as to why it was taking so long to get $9 returned to me. I could hear her on the phone with I.T. but from the back and forth I could overhear including, "My manager said to do this" (I was told she was the manager) it was clear she was not trained to issue a refund. I waited a total of 45 minutes and explained that the amount of time it took with no money returned to me was unacceptable and I had to leave to go back to work. I will never return to Visionworks again. read more

Always a good experience here and very friendly staff!! They took me in right away yesterday as a walk in. I thought there was something in my eye and it was not. I ended up here because America's Best in Union City, Ga. (doctor) refused to examine me without my records from Visionworks which made no sense just to check my eyeball to see if something's in it. Anyway I left there and was welcomed when entering Visionworks read more

1 star is much too generous. The doctor left without giving me an exam while I was on the phone with the insurance company. I guess the professional courtesy of saying, I must leave, escaped her. I would have gladly understood as I do understand when you are ready to go home, all bets are off. Too bad I had no choice in the matter. Thanks. read more

First timer to Visionworks, I waited as they were busy when I walked in. Gentlemen doing the eye tests was very professional, and courteous. The doctor was professional and courteous as well, and explained everything thoroughly. I went back a week or so later to pick up my glasses, and took them back the very next day because my vision was blurry looking through them, and the glasses were crooked. When I entered, there was only two customers. Katie came and helped me and the whole time Katie was helping me, another staff member with braids kept rushing Katie telling Katie to go help another customer that had walked in. My husband and I just spent $800 in Visionworks, but I can't get good customer service without another employee interrupting every three to five minutes telling Katie to go help someone else. The employee with the braids was very rude. Katie continued helping me answering all of my questions, and explain why there was a blur looking through my glasses. Katie corrected the crooked glasses, and was very polite, courteous, and professional. Thank you Katie for showing great customer service. Ask for Katie!!! read more