I think the eye doctor is great ! The front office staff is why I won't go back . Very rude and…read moredismissive paid almost $700 for glasses the rep was rushing me and didn't explain anything I felt as if she was trying to make a quota . When I went to pick my glasses up I was handed at the front desk not sat down to make sure they were great fit nothing and this was the same lady as well. I never went back and dealt with my glasses slipping off my face so I didn't have to deal with her . Wasn't a terrible experience but wasn't that great either .

Dr. Roberts handed me my eye glasses and contact prescription without signing it and spelled my…read morename wrong. He directed me to the Stockbridge Walmart to pick up a sample pair of contacts and then order the contacts if the samples worked out. He did not sign the prescription or print his prescribing number on it. it is a worthless piece of paper. This entire situation has taken me days on end to get nowhere. Do not use this Dr. He is worthless. Absolutely horrible.

Let me just say I was very skeptical about coming to this location because of all the horrible…read morereviews but I am glad I gave it a shot! Heather made my experience sooooo amazing!! She was very nice and she shows that she actually cares about the patients! Thank you so much for going above and beyond for me Heather! A million stars for you!

They need to do better. It took a month to receive my trial pair of contacts. I only found out they…read morewere at the store after calling. No one contacted me. I get to the store and they hand me my contacts in a plastic zip lock bag and tell me to wear them for a week. No contact solution. No instructions. I went back in to ask about a trial size bottle of solution and was told they only give out the solution if the customer ask. I also asked about frames I picked out during my eye exam appointment. I was told they didn't see a memo of me picking out frames & I could pick some out again. No thank you. Choosing this place was my fault. I meant to make an appointment with LensCrafters where they know how to take care of their customers.

Came in for my eye exam with Dr. Phlong. Upon arriving I was greeted and told to sign in. The front…read morestaff were very friendly and informative. Due to the new years rush I did have to wait about 15 minutes past my appointment time but everyone was apologetic and once my name was called it was a smooth and thorough appointment. I would recommend this location for an eye exam as it was easy to book online and there's ample parking.

I went to Lens. Crafters in the Pavilion in Fayetteville looking specifically for some Ray Ban Meta…read moreglasses for my wife. They had them on the display but the sales woman let us know this particular model was unavailable. She let us know that they are out of stock. I asked if she could check other Lens Crafters and was told she did and that no one had them. My wife asked if she could be put on a call list so that when some came in she could be notified. She took my wife's information and sent us on our way. We left the Pavilion and went straight to Cumberland Mall to go to the Apple Store. We also went into the Lens Crafters there and they had the Metas my wife was looking for....the same ones that the Pavillion said were out of stock and that no one had them. I will go to Cumberland Mall from now on.

Customer service could be so much better. First APPOINTMENT attempt:…read moreThere are two locations, I picked the one closet to me. The appt. was for my son, get the time and date. I get my son there 3-5mins. late, by the time I park, he is coming out saying we're at the wrong office. I go in to let the young lady know this was the office number I called and scheduled his appt. moving on, I asked can she call the other office and let them know I'm on the way and explain why I'm late, because I was under the impression his appt. was going to be there. She told me to get the number office the door and pick the other store name. Arrive there, send my son in, and by the time I park again(mind you the lady who would not call for me is walking through the parking lot)he's coming out to tell me they literally just took him off the schedule and told us we would need to call to schedule a new appt.... not let me reschedule you now. We may have arrived at the 2nd office 15mins. or so late. I was furious... all the waisted driving, that could have been avoided if when I made the appt. they verified the location or her calling for me. Second APPOINTMENT: The young lady was fairly dry in tone. Not much personality, I had to speak once walking in, not greeted upon walking in. They don't have a large frames selection but the do have top name brand frames. She points to the waiting area and there we waited and waited for quite some time before he was called to the back. I can say the eye doctor was very nice and very informative. I felt as though it was a pretty thorough appointment. I had talked about there selection and it was very limited for my son, he found some and as basic and no name as they were , the one pair cost me 325.00. This wasn't my worst but definitely not my best experience with a business that I pay my money for the service.

Disgusting and discriminatory treatment. The front office lady was openly judgmental,…read morecondescending, and treated us as if we did not belong there or could not afford anything in the store. The way we were spoken to and dismissed was clear profiling and discrimination, and it made the entire visit extremely uncomfortable. Her attitude was lazy, rude, and unprofessional. She refused to make even a basic effort to look up my prior years' information in their system and acted irritated that she had to do her job at all. There was zero customer service--just contempt and arrogance. To make matters worse, the eyewear selection was laughably bad. Very limited options that looked no better than Walmart frames, except priced at 10 times more with absolutely nothing to justify the markup. This business should be ashamed of how customers are treated. I would never recommend this place to anyone and would not return under any circumstances -- not even if they offered free glasses. Save your money and your dignity and go literally anywhere else.

I noticed this place when I was picking up a doordash from the Chipotle next door. They offer…read moreglasses the same day as the exam so I figured I'll give them a try. Tatiana was very helpful and explained everything to me in detail about the process. The eye doctor was virtual that was new to me but she was nice too. I'll definitely be coming back here for another eye exam.

Let me get straight to it. I chose this place because they were in-network with my insurance and…read morethey are in my neighborhood. I called the number and scheduled an eye exam. I walked in and began to look around while I waited to be greeted. By the time I was greeted I had eyeballed all the frames in the women's section and saw NOTHING that I liked. I was finally directed to have a seat in the back to wait for the eye exam technician. The technician that performed my eye exam was cool. I can't remember her name but she was professional, nice & talkative. After my eye test, the technician dropped me off in a room, adjusted the eye device ( I don't know the technical name for it) & told me she would be back. A doctor appeared on a screen in front of me and did a virtual eye test. I don't know. It felt weird and impersonal. As soon as it was finished the technician came back to get me. I honestly felt like I was at a used car dealership at this point. They baited me with the BOGO special. BOGO to me means BUY ONE GET ONE FREE. Their promo was BOGO 60% off. Bottom line is that I paid close to $400 for 2 frames and an eye exam. They weren't even designer frames or trendy. I have style and EyeLab did not fit my style. To top everything off, I ended up going to Walmart, which I should have done in the 1st place. I received much better service and had a larger, more my style selection of frames. Joesph (EyeLab Manager, I think) was pissed when I called to cancel my order. He told me I couldn't cancel my order because it was already in process. LOL!!!! He also tried to get me to keep at least one pair but I declined. He was not one bit concerned that my eye needs were met elsewhere but more concerned with the loss of money at his store. Lucretia was a HUGE help. She tried to work with me on a payment plan for the frames and even added input while I tried desperately to find frames. It's a no for me on EyeLab. Go up the street Walmart. Better service, selection and price!

I love Dr. Brown and the entire staff at Visionary Eye Care. Such a wonderful environment and…read morelovely workers. I can't see myself going anywhere else.

I am trying to warn everyone about Dr. Brown and his staff, at Visionary Eyecare in Fayetteville,…read moreGeorgia, but it seems they are right behind me and deleting my reviews... I have never complained about any business before but this is horrible and needs to be heard. Before writing this, I called the specialist I went to to make sure the paperwork they sent to doctor Browns office included the diagnosis "Nuclear Scloerosis" (Cataracts) and it did. When I called Doctor Browns office a few days ago, Sarah said she did not see that on the paperwork... it seems Dr. Brown does not read Eyes well nor does his staff read paperwork correctly. In a nutshell, I have recently learned I have Cataracts, and not from Dr. Brown, my eye doctor who I have had three exams with over the last year and who, according to his website, is supposed to be a specialist at detecting Cataracts. We all make mistakes, this is true, but when I repeatedly went into his office saying that they were missing something because I could not see well, I was told that is was probably allergies and was given eye drops to use for two weeks. I did as I was told but the problem did not go away. When I called the office to tell them so, Sarah, his front desk person, told me "Ms. Flynn, I don't know what to tell you. Dr. Brown says you are fine and we are seeing a lot of allergies right now so that MUST be it"... so I went to a specialist and learned I do indeed have a problem, actually two, that require surgery. Not detecting my Cataracts after three exams, from a doctor who is supposedly a specialist at detecting Cataracts, that's not good....but on top of that being treated by the staff as if I'm crazy because I keep going back telling them there IS something wrong... WOW! when I called Dr. Browns office after my diagnosis from the specialist, she (Sarah) denied seeing my diagnosis of "Nuclear Scloerosis" on the paperwork they sent over..... and told me if I came in the office to express my dissatisfaction she ( Sarah) would call the police...they have a very small office and don't want anyone to overhear how incompetent they are. It's been a nightmare with these people... go to a real doctor!

My Hubby and I have been patients of Dr. Caudelle for at least 13 years. Love the service, care,…read moreselection of glasses etc. Dr. Caudelle even remembers details of my travels, God-kids, life. They always answer the phone when I call. I literally SHOP when I visit. LOL. Never rushed..... Thank you for your kindness and care. My EYEBALLS thank you as well!. MAD LOVE!

This review is more for the office staff of Dr. Wilson and his Piedmont affiliates. Their scheduler…read moredoes not answer the phone or return phone calls. Someone in the office has to leave a sticky note on her computer in order to get a call back to schedule a surgery. We were also required to pay a certain amount up front in order to schedule the surgery, and after that was reported to our insurance company and they found they had overcharged us by close to $2000 they did not issue us the refund we were due. It was not until 3 months later when I realized we had over payed somewhere and called their office to figure out where the breakdown was that they issued the refund, and placed the blame on me for not getting the refund. Basically, if I had not kept up with our finances and called their office, I was told we would not have received this refund. Dr. Wilson was great but we would not use his practice again purely on the basis of the incompetent office staffing system.

Just had my appointment with dr Montgomery. What a wonderful staff…read more My new glasses are "everything " It's just amazing how clear the world is. I've been to other doctors, but no one had figured out the perfection my new glasses are. Best eye care center in Ptc!!! Lacey

Having your business closed at lunch is ridiculous. of people work during Monday through Friday…read moreand to be closed during their lunch break it's just bad business practicing. It also shows a lack of customer service and care for community. If you're looking for somewhere convenient to help you take care of your eyewear needs then I would choose somewhere else.

Today I went into LensCrafters, (where i've been going for glasses and exams for years) and…read morereceived great service eye exam wise. But when I came back in after my exam with my partner I was not greeted nor helped for 10 minutes. After standing at the desk I was told to just be patient.. even though I didn't even say anything. After that I looked around at some frames and then returned to the desk where the associate said he was going on lunch so... After that a woman came in smelling particularly strong of weed and my partner and I were looked at and even heard comments that they thought it was us. Even though we had been in the store for about 25 mins before her..... Terrible experience

My 7 year old son had his first day of school today, and of course his glasses lost a screw and…read morecompletely fell apart. We couldn't find the missing piece and were in a bit of a panic. We rushed to LensCrafters in Peachtree City, and were immediately helped by Stephanie. She was incredibly kind, prompt, and understanding. Without hesitation, she fixed my son's glasses on the spot, checked and tightened the other side, and even polished them up. It took just a few minutes, but her helpfulness made a big difference on a stressful day. We're so grateful for her quick support and genuine care. Highly recommend Stephanie and this location!

From the minute I walked in, I felt welcome. The doctors & other staff were friendly, efficient &…read morehelpful. Happy to have found my new eye care specialists!

Dr Eichhammer is the bomb dot com! He cares about his patients and how he does his job and it…read moreshows---he is very informative throughout the entire exam and goes above and beyond to explain anything and everything you may have questions about. Genuinely the best care for your eyes right here!!!