My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin

If you want excellent results, great value and an honest person to work with, you will go to…read moreSpokane Dent Repair. My husband ran into a metal sign with his Dodge Ram truck. We had just switched insurance companies and didn't want to submit it. We found Ryan and he repaired it flawlessly in a short amount of time for a very good price. Also, his shop is VERY clean and orderly. We are so impressed with his quality of work and his ethics, we will always seek him out in the future if we need another repair. Nancy W.

I am very impressed with the communication and quality of repairs! My lexus looks like it was never…read morewrecked! I was updated and knew what was going on.

Their communication is absolutely horrible had my truck sent there after an accident they would say…read moreoh we're working on it we're fixing it then we're waiting for parts then we're working on it oh wait we found more damage the wiring harness is shot so my vehicle was totaled out I always had to initiate communication with them to get a response they never called me first or sent me a text or an email on a side note when my vehicle was at the auction it only showed one set of keys when I gave them both sets of keys if I could rate them negative five stars I would I was just not pleased with the customer service part I can understand finding more damage their idea of contacting you soon with an update instead of being in a couple hours or what not it was a couple days or a week I know that I will never ever do business with them again I'll fix it myself before I send it to them

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

Service here for my damaged vehicle was top notch. Quick communication, and follow up was timely…read more When they committed to call me by a certain date with any updates, they consistently did. By far, Craig's Automotive exceeded my expectations!

We are repeat customers for this business as the employees we have worked with have listened to our…read moreconcerns and kept us in the loop as work progressed. I am particularly impressed by Kenny (the manager) and his employee Stacey as they put in the personal time needed to make a very stressful time easier to navigate as our car needs were resolved.

My car was rear ended this past year, I took it to Gerber to get fixed , It was done in a timely…read moremanner, When I got it back I noticed swirl marks that they saud they coud take care of. When I got it back the final time I saw three large scratches and one that you could tell came from a rotary tool. They told me they would call me to see what could be done. I have not heard from them and it has been well over 2 months. Next time ill use my own repair shop.

Great place to get car door dings fixed! Dan is fantastic, quick, fast and cheap. Car looks brand…read morenew and only took 15 minutes. Definitely coming back if someone from Costco dings my door again!!

We took our 2004 Crossfire to Dan as we had a dent just above the driver side door that included…read morethe roof edge. He removed the molding to fix the corner. Result was you could not tell there was ever a dent. So we decided to take 2004 Titan 4dr pickup to fix a dent on the bottom corner of the passenger rear door of the cab. Dan came through again as you could not tell there was ever a dent. Both jobs were reasonably priced and we can not wait tongetva dent so we can take it back to him. We have no problem recommending Dan.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.