Several years ago, my husband had minor work done there and the service was great. I recently scraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick! read more

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed me in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane. read more

The ABSOLUTE most professional Service, Fast, Efficient, Amazing Communication, and Great price. I shattered my back window. After Inspecting the work that was done i have to say.... I am MORE THAN PLEASED. John helped me and kept me in the through the whole process. So huge shout out! Thank you American Way for all the hard work. read more

American Way Collision Center - Body Shops Near Me - Spokane, Washington

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I love this company. Not only did they get me temporarily drivable (until they could fix my damaged car), they also did a fantastic job fixing my Lexus. I couldn't be happier. So glad I waited the 5 months it took to get in for repair. Well worth the exceptional job they did! They even vacuumed out my whole car and thoroughly cleaned it before pickup. This company takes pride in their work, is professional and completely trustworthy.I highly recommend using them for your car repair needs. read more

I would never take my cars anywhere else!! Over the years we have had several cars/truck needing bodywork. We have always taken them to American Way! They give immediate estimates and work directly with your insurance company to make sure everything is completed timely and up to and sometimes surpassing standard. Their shop is always immaculate and welcoming. I just got my car back yesterday after an unfortunate incident with a tree. It was beautiful. As I was driving home I was smiling and thinking this was just like when I had bought my car brand new I can't say enough about the care taken by John, Heather and the rest of the crew. They are truly the best! read more

My truck was backed into in a parking lot after just recently buying it. American Way Collision Center got the truck in quickly, had exceptional customer service and the truck looks incredible. Extremely professional, fast appointment and turn around and incredible work! read more

My work truck was backed into on Christmas Day. I shopped around and got a great vibe when I visited the shop. I chose them out of the three best shops in Spokane. They did a fantastic job. I'm 100% happy with their work and experience. I don't want any more accidents, dents, or dings but when they do happen I'm coming back to American Way Collision Center. read more

My new company for collision repair. My widow in my car roles down and would not role up. From a tip from a friend I called American Way collision. They said come on in and I was impressed. The place was clean ,inviting and comfortable. Customer service was above and beyond. They inspected my window ordered the part keep my car over night called next morning and said it was done. Thank you American Way. read more

I was treated very politely and professionally. I was given a competitive estimate and my car was repaired the next week. I highly recommend American Way Collision Center. read more

Took My 94 year old Dad's Car in and We were treated Really Well. Every one was very helpful and professional. Nick Mikoski went above and beyond in his service on our vehicle. My Dad and I very highly would use American Way again. We will be referring all Our Family and Friends. read more

After a run in with a deer I used this shop because it is affiliated with my insurance company. Big mistake. At first everything seemed fine, they were very pleasant to work with and had my car back to me within a week. When I picked up the car I noticed that the driver side window was down a little. I didn't think much of it at the time. When I left work that day I noticed that the window wasn't sitting in the seal correctly. I tried rolling it up and down only to have it jump around in and out of the track. Considering the amount of damage the deer did (they had to replace everything on the driver's side of the car) I was surprised they had not also fixed this. I called them the next morning and they asked me to bring the car in which I did. When I got there I was informed that the damage had not been done in the accident, therefore they would not be repairing it. I was shocked to say the least. Not only had they not warned me about this when I picked up the car, but I can't believe they think the window was like that before the accident. I spoke with the owner and she was less than apologetic. I am now working with my insurance company to have the repairs finished at another shop. I will never use American Way again and would not recommend it to anyone. read more

I was extremely impressed with their professionalism, communication, and overall product. They completed the job on my Jeep in a timely fashion and were great at communicating throughout the process. If I have auto repair needs in the future, this is definitely the place I am going. read more

I have taken my vehicle in twice for repairs and have been pleased by great customer service and quality work each time. The most recent time, they went out of their way to squeeze me in as I was in a time crunch while trying to move out of state. They were able to perform repairs very quickly and answered all of my concerns and questions and stand by their work. I would highly recommend. They went out of their way to make the results of an unfortunate accident less stressful. I would highly recommend. read more

Good workmanship from good people. I've have three vehicles repaired at American Way Collision Center and they have done excellent work.

I was involved in an accident back in November and decided to take my truck to American way. I've had minor work done there before and they have always done a great job. This time they exceeded my expectations and did a phenomenal job! I worked mainly with Miles and he was great at communication as well as working with the insurance company to get my brand new truck looking brand new again. Thank you American Way and Miles I couldn't be happier! read more

We've had the misfortune of having to get our Highlander repaired three times and our truck once. American Way Collision Center has been fantastic ... courteous, fast, and takes care of all aspects of the job like working with your insurer, helping you get a rental, and cleaning the car when they return it to you. I highly recommend them for your accident needs and for any other body work needed that wasn't accident related. read more

We took our Mazda for front end repairs after a low impact collision. Two weeks after we received our "repaired" car back, the under carriage of the front bumper began to fall off on the highway on my way home from work. It was completely torn off by the road by the time I got home. My husband examined the car and found that the bolts attaching this part were completely missing. They were never replaced. We took it back to American Way the next day, and Miles said I must have hit something. It would have taken a major impact to cause this damage. My boss had the same exact experience here. We paid for the repair, and will never go back. Since then, we found that a head light connector wasn't secured, and it came loose. We will not patronize a business that won't stand by their work and make it right. read more

I recently took my BMW to American Way Collision on Francis for repairs. I liked the way they worked with the insurance company and did the repair in a timely manner at no cost to me. I'm very pleased with the repair work and for a few extra bucks they even pulled out some small door dings so that my vehicle looks brand new again. Nick and the entire crew were very courteous and professional. Thank you. read more

I've had various small repairs done several times at American Way Collision Center on West Francis in Spokane, Washington, while visiting from out of town. The associates are friendly while being professional; the owner goes out of his way to accommodate my quirks. American Way stands by their work and will make it right if something is not 100%. This company is not affiliated with American Way Auto Body on East Trent. Please don't confuse them. American Way Collision Center is awesome! read more

I had extensive work done on the front end. $5k worth. Car was only a few months old and they matched up the paint exactly and made the car look like new again. Highly recommend. read more

Been there 3 times now (all not my fault). Every time my car has came out looking great! I send all my friends and family there. Great crew and always great to work with. read more