@oceanstatesmarthome made TV installation easy and affordable. My technician was professional and…read moreefficient from choosing which tv was the best buy to tv wall mount installation. Bobby answered all my questions before the install, during and after.

From the owner: Whether you're looking to mount your TV, play music in every room, or secure your home - we have…read moreyou covered. Schedule a free in-home consultation to get your home holiday-ready today.

I called about a part I needed and was told to photo the make and serial number to ensure the…read morecorrect part is ordered. I did as instructed, they ordered the part, but it was the wrong part. I was told it was a special order and couldn't be returned when it was them that ordered it, not me. I told the owner I wanted to go to a local store like his but did not expect to be treated this way. His response was "you shoulda went to Home Depot where you could have returned it"

My gas stove stopped working and I called thinking I was going to need an expensive service call…read more I left a message, I was called back the same day, and Kristine, the office manager, was incredibly helpful. I explained the problem, Kristine suggested I only needed to change some batteries, emailed me the instructions within minutes, and then when I wasn't sure what to do, talked me through it on the phone. It works perfectly. AWESOME CUSTOMER SERVICE!

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

They kept their quoted price and guys were nice and respectful, always knocked if they needed…read moresomething and were friendly.

rating when they show is OUTSTANDING!! but we had an appointment today from 9-11am.... no…read moreconfirmation call'''' called the office all day to voicemail no call back only to hear up to three business days..... Don't have a thriving business if you don't have the customer service. They are instrumental but failed this time.....not sure what happened but we are a family pf five and a dog which we had to upheaval everyone including boarding our dog all to a no show and no call back

I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

I purchase 3 products from New England Grill and Hearth. Worked with the owner as i live long…read moredistance from my second home in Rhode Island. The owner provided a best in class, service experience. He guided me through the many options of an indoor gas fireplace, an outdoor gas fireplace, and a gas grill that is connected to a gas line on my property. All three products were delivered to my home as they arrived in his store. Very happy with product and service!!

I have been a customer of this business for years, both in my personal capacity and as a design…read moreprofessional. The owner, Saleem Magriby, is the embodiment of why small independent businesses are the backbone of America, and why we need to support small businesses like his. NEG&H strives to provide the widest selection of quality in its Grill and hearth product offerings and best of all, service. When you have a problem, all you have to do is pick up the phone. Saleem is there, not some 20 year old behind the counter who doesn't know much about the products, to answer your questions and give you the best advice on solving your problem. The service they provide does not end when you sign the credit card slip, it marks the beginning. You can't go wrong here.

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

Pellet stove cleaning. Dave was very thorough and friendly…read more Very knowledgeable and for a very dirty job he kept everything clean leaving no mess afterward. We appreciated his advice on what attention the stove needed when we asked. Thank you!

Great customer experience. Very professional, prompt, courteous, and clean. Highly recommend…read more Hired to clean the chimney which they did and have them returning this summer to make some repairs to the firebox that they recommended.

Great company! They always call to remind about the upcoming appointment, turn up on time, do…read moreexcellent work, and leave everything clean. They are so polite and answer any questions I have. I advise booking for a clean in the summer, since the fall slots fill up fast.