I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

I needed a repairman for my 25 year old Whirlpool refrigerator. It was running out of control and…read morefreezing up in both sections. I looked for the first one I could find with 5 stars on Yelp, and found Lucid Appliance Repair. I called them first thing in the morning, Maria was super friendly on the phone, and she scheduled a technician for that afternoon. Serge called me back, set a time, and showed up on schedule. He said it's probably the fan that needs cleaning, and remarked that my refrigerator is super reliable, so it is worth repairing. After a quick inspection, he reported that the thermocouple in the mechanical temperature control was old and needed replacing. Sure enough, it was clogged with water and ice. So he cleaned it up and got the refrigerator working until he could get a new thermocouple. Serge called again the next morning, reported that he had the new part, came over, and installed it. It worked fine and has been ever since. "It will last another 20 years," he said. I should live that long! I paid with credit card. Five Stars to Serge and Lucid Appliance Repair.

I needed somebody to fix my dishwasher in a pinch. Jeremy was able to come through with a timely…read moreand professional approach. His communication is on point of when he will get there, etc. I would recommend him to anybody (and I have).

Been using Jeremy since before Covid. He's always responsive, does what he says he will do and for…read morea very fair price. I would use nobody else.

Quick reply and came out within a day. Diagnosed dishwasher leak quickly and was able to return…read morewithin days to repair with needed part. Will definitely be using again in the future!

Quick to respond and schedule. The service call fee is higher than most at $95, but it applies to…read morethe cost of any repairs, and I was sure the needed fix for my dryer would exceed that. He listened carefully as I explained the issue and asked questions. I appreciated that. He was quick to diagnose and had the needed replacement part on hand. I was very happy with the speed of service and price of repair.

John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

The hype is all true. Arrived on time, no nonsense, competent and quick! Fixed our washer in less…read morethan an hour, purrs like new. Will use again!

Had some work done back in July. Problem persisted and I called to get it resolved. They would not…read morecome back out unless they charged me again. Guess I should have read the fine print. Would have hoped they could come out and check the work of the Tech they had to fire for poor performance. Changed my review. Jesse himself came out and double checked the work without a charge. Good thing he did, as previous tech did not complete the work. Thank you Jesse!

Jesse and his team fixed my HVAC unit when I had been told I needed to buy a new one for $16,000…read morefrom one of the big advertisers in Dallas. Jesse's AC & Appliance is great and I'm a convert. No more big shops for me!

Avoid this company for your own safety. Mr Appliance repaired my dryer in January of 2026 and I…read morecalled them in March stating I thought it was making strange sounds and maybe wasn't reassembled correctly. The original repair was simply replacing a belt. They would not honor their work and said I needed to pay another $150 fee to have someone look at it, so I opted to have a less expensive repair company come out instead. The other company proceeded to tell me that my dryer was in fact put together wrong. There were parts that were put in entirely upside down, and the drum was basically floating inside of it. He told me I was lucky it didn't catch on fire. This error necessitated in hundreds of dollars of additional parts and repairs including replacing 2 mechanisms inside of the dryer that were damaged due to the negligence of Mr Appliance. The Mr Appliance technicians also tried to fleece me for the cost of a longer cord because they couldn't figure out how to plug my dryer back in. I tried calling to speak with a manager over a week before writing this review, but they don't even care enough to follow up on customer concerns. Avoid this company at all costs. If you need a competent, safe, honest appliance repair company, seek out All Hours Appliance Repair in Forney instead. They very likely saved me from a fire.

I went online at 7am and requested an appointment for that morning. A technician, Adam, was at our…read morehouse by 10:15. I got an email confirmation when I requested the appointment and a text with a picture of Adam letting me know he was on his way. Adam was wonderful. Kind, professional, and quick. It was a messy job and you literally would not have even know he was there he cleaned up so well afterwards. Pricing is fair. Fantastic experience.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

It took over two months for them to inform us that the machine was deemed irreparable; a decision…read morethey had actually made a full month earlier. That determination was "lost" internally and never communicated to us or to American Home Shield. Despite calling weekly for updates, we were repeatedly told that parts were on order when, in reality, they were not. On top of that, getting anyone on the phone was nearly impossible. Calls routinely went unanswered, and Karen and Jennifer consistently failed to return messages. This was an extremely frustrating and unacceptable experience. I would not recommend this company as dealing with them was truly horrific.

Michael does fantastic work. We had a frig that stopped cooling and a leaking dishwasher that he…read morefixed in two visits, for a grand total of about $200, quite a pleasant surprise versus what could have been. I highly recommend using him for all of your appliance repair work.

Very responsive and nice to work with. He showed up on time and described what he was doing. I…read morerecommend their services.