Today I needed to return a brand new Weedwhacker that had only been used twice they went above and…read morebeyond to swap it with a new unit providing us excellent service from their staff. I rent and purchase for our farm in Wolcott all the time.

Rented a chainsaw - blade was dull.. wasted a lot of time - returned it - bought a new blade -…read moreworked great. .. between time wasted and they get a free blade - cost me lots of $$. Now if they had suggested in the first place to buy a new blade that would have saved me. So they don't put the customer needs first. Was my first time there - probably my last time. Can't recommend.

A to Z Rental in North Haven If I could give 0 stars I…read morewould. I rented a tent , 60 tables and 60 chairs , I ordered white chairs brown came for my grandsons party . The night before the rope snapped during a rain storm, I understand weather can happen. I called the after hours number and both the North Haven and Wallingford office the message box was full , I finally got in touch with John at 6 am on the day of the party . He told me A to Z doesn't fix the tent that he would get in touch with Durant to come out. At 9 am 1 man came but he had to call someone else to come help him the poor guy waited 1 1/2 hours for him to come. They Both work for A to Z not the Durant office . He had to have the other guy pick up rope because he even said this rope has seen better days , it was very worn out. When we got home from church the ten was up but sagging in 3 spots . During our party which the day was beautiful weather the tent started to come down I yelled for my daughter to get out of the tent she was holding the baby. Called John that day he told me to discuss this on Monday. So I went to the store all I can say is the customer service was awful. He got mad at me that I was discussing this in his store so I said if you have a problem with that, take me into your back office and I can discuss it there very very rude. he's telling me that it wasn't his fault. It was the weather, even though I explained to him and showed him pictures of what the tent look like what the rope look like and what his employees even said that the rope should not have been used the next day on the phone. He even told me these tents are prone to fall down really with 60 people that are gonna be sitting under the tent. These tents are prone to fall down the center poles are just sitting on a small block of wood. He said he would give me either $396. 00 off a future Tent rental which I will never work with him again or $196 back off my credit card very unacceptable but he made me sign two forms to release the credit off my card. I don't understand how he is in business with the customer service how rude and how he could even say these tents are prone to fall down. He's lucky no one got hurt absolutely awful company.I will not be back again, and I will tell every single person that might remotely have a need for rentals about this experience. I have so many pictures that I showed him but he didn't care . Email the I got John is such a lier I never said I would take the store credit , and he never said he wouldn't charge me for them to come fix the tent. Customer Doreen Zaino contacted us regarding the 20 x 40 APC tent on contract 10582457, which reportedly collapsed on Saturday 06/06 during a weather event. Initial report was that a corner rope broke during the weather event. Per the contract notes, Durants charges a return fee to set up or adjust an APC tent that has collapsed due to weather. Two Durants employees went to the site on the morning of 06/07 and attempted to re upright the tent. Customer later reported that the tent had collapsed again. Customer came into the store on the morning of 06/08 requesting compensation. I advised her that we would not charge for the attempted reinstallation and that we would review the circumstances before determining whether any refund or credit would be offered. On 06/09, He sent a second attachment for me to sign only because I said I was going to go through my credit card company.

i rented floor sand and disk sander from this business the main sander would not hold the pads in…read moreand just tore them out immediat;ey , they refused to give me credit then had the audcity to try and charge me for an extra half day , which i will decline on my cc bill additional returned pads they did not creidt me for whatvwas returned 50.00 in pands and equiptment that is not maintained and does not work !! pissed off about shity equiptment beware go else where

We've used them for our community picnic the last several years and it works out great! Items are…read moredelivered on time - the guys work hard unloading everything! We get everything we order and it is all picked up right on schedule. We will be calling again next year! Thanks!!

I used Taylor Rental in Orange this past month and the event turn out great!! The event was in New…read moreHaven, the item needed arrived on time. I ran into some unforeseen challenges, due to it being so windy outside. Let's me tell you, Taylor Rental came through for my business. The guest was so happy with the way everything turn out. I want to thank the staff for all their help, Jessica, Ken, Rich, Jordan, Peter, Angele and L.. Thanks again Taylor Rental of Orange for coming through in a time of need..

Rented a truck. Easy to do, no problems when I kept it two extra days. Great service.read more

Unfortunately, my experience was not wonderful. We arranged…read morea pick up for a mower repair which they never showed up for. We arranged another- but it's terrible customer service to make someone wait hours. Two weeks later- the mower that is less than a year old - and should have been under warranty- was ready and there was an $87 charge. I thought 5 days to drop it off in August - when surprisingly the lawn needs to be mowed - was too long. After I complained with a tad bit of sass it arrived the next day. I guess my point is either -I was very unlucky - this is how the company rolls - or this can't be the way they serve customers in general. I personally would think that they would like to do better.

Kevin at Mazzotta has helped me big time in the past when having a lift reserved weeks in adavance…read morefor a job and the company called me the day before to tell me they had no machine available. Mazzotta was able to get me a lift delivered to Lebanon out of Middletown, the next day. Excellent service and my go to lift company when I need another lift. Lenny Gorski Shoreline Wildlife and Pest Control

Used guilford rental center for a tent on our wedding day. Great tent in great shape and they…read moreshowed up on time and showed us how to work everything, i.e. opening up tent walls, hooking up lights, and running the gas heater. Saved us big time when it started raining minutes before we got married

Joe and the crew were awesome! Everything went right on time according to schedule. Will…read moredefinitely use them for any future events.