I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set…read moreproperly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends.

Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.

Called this afternoon for service to install a drain pipe extension for our new washing machine and…read moreto replace a faucet in the basement to our outside water faucet. Marlon was at our house within an hour of my request for service. Marlon was very professional and did a fantastic job. I would highly recommend him for any of your plumbing needs. His pricing was more than fair. I will definitely use him for any future plumbing needs.

I wouldn't say my experience was terrible, but it definitely wasn't great either. Communication…read morecould have been better I think I spoke with Sarah?.., and the overall experience left me feeling disappointed. When you're hiring a company, you expect professionalism and good customer service, and I just didn't feel that here. The work got done, but it wasn't enough to make me want to use them again. Hopefully they can improve their customer service and communication moving forward.

I called today to have someone come out and look at my well…read more They came today. Talk about quick service! Tyler came out he was awesome. Very knowledgeable explained everything. I cant say enough great things about this company. Price was very reasonable. Don't hesitate for a second. Top notch company!

RPS has been out to the house a number of times for various maintenance issues including…read morereplacement of the water tank, filter replacement for water filtration system and septic tank cleaning. On every occasion scheduling has been easy and prompt appointments with the team arriving punctually. RPS came highly recommended and I certainly feel the same. What's better than prompt, professional service at reasonable fees?

From the owner: Licensed Suffolk County Master Plumber #MP-71893 | Father & Son Operated | 30+ Years Experience |…read moreFully Insured | Residential & Commercial Services

Always prompt, polite, and deliver outstanding service. We have had several years of experience…read morewith Munroe Plumbing.