If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

Couldn't have asked for better service. Ryan really made it so simple, he did everything - even…read morefound out what was covered on MaxCare for me! Kept me updated and was very kind throughout the process. Really really appreciate it so much, thank you times a million!

Rob Benedict was extremely helpful and made the process of purchasing my RAV4 Hybrid easy and fast…read more I appreciate the time and communications that went into helping me find exactly the vehicle I was looking for. Thanks Rob!

On 4/17/26 I brought my 2023 Toyota Highlander to the Service Dept to have someone look at the year…read morein the drivers seat. The year is pulling from the seam. Unfortunately I was told by Service Advisor Riad Almasri that it's not covered under warranty. Therefore if I wanted it fixed I could order the seat for $1,200.00 and labor would be $300.00. I went ahead and ordered a new seat. Riad informed me that the seat could take up to 2 months to receive because it's a custom order. The new drivers seat came in within a month. I arrived on May 18th to have my new drivers seat installed. Other than the obnoxious price for a new drivers seat & labor I'm very pleased by the overall service I received from Riad.

This is the spot!!! They are very qualified for all your VW needs. They have everything you need…read moreand more. The prices are at decent value for your quick and easy purchase and you don't have to wait on days for your parts.

Car craft Mechanic Nick Ennis is an excellent mechanic. I highly recommend you to get your work…read moredone on your VW at Car craft. You will be absolutely pleased and amazed at the work that they do thumbs up to Nick Ennis!!

Great customer service! Goes above and beyond! Started with a phone call. Drive down and bought the…read moreparts. Will helped my husband. Can't ask for better customer service! Definitely recommend!

We have been customers for many years. Went to the store to return a tow hitch and ball that had…read morebeen only "used" once to lower a trailer onto it. Did not tow with it. Labels were still on both the ball and the hitch. Fuller would not restock it or return it. Ridiculous. I left it at the store as I have no use for it. I'm sure they will resell it to somebody else as a blem.

The atmosphere of the dealership is one of professionalism, friendliness, helpfulness, generally a…read moreclassy feeling you would expect from the name, "Mercedes-Benz,." The two salesman I primarily dealt with - Edwin Corea and Rafael Aribuabo - we're both extremely knowledgeable, personable and professional. They made the sale extremely easy and have been more than accessible for subsequent questions I have had regarding functions on the car. I highly recommend both these two young men and the dealership.

Walters had a car I was interested in and Tyler provided great customer service. The purchasing…read moreprocess was quick and to the point, which I liked. He personally followed up on a part that was to be replaced and kept in communication after the sale, which I appreciated. He also gave me his personal charger when the CPO car I purchased was missing one. Also shout out to Alex in service dept and Jesse in parts dept for their consistent exceptional service.

We went to the used car side of the dealership and found a nice used car in good condition. Of…read morecourse, the price was outside our budget, which we stretched. They were non-negotiable on the price, but we felt comfortable speaking openly with them. After discussing it, we decided to pass. We really wanted this particular car, but it remained slightly out of reach. I asked for a small discount, not even a thousand dollars. Gratefully, we were able to agree on a price. Yay, we bought the car and are delighted. The deal didn't take all day, was agreed upon, processed quickly, and we left with time to enjoy a Saturday. The finance wait was a bit long, but the waiting area was comfortable and the coffee machine makes delicious drinks. Tim and Steve are good guys, with a comfortable vibe. We went out of our way to visit this dealership, and we are glad that we did.

I recently traded in my vehicle and leased a new 2026 Cadillac VISTIQ from Dutton Motor Company,…read moreand the entire experience was exceptional from start to finish. Luis Lopez made the process incredibly easy, seamless, and stress-free. He was professional, welcoming, and genuinely cared about making sure everything went smoothly. Trade-ins and leases can sometimes feel overwhelming, but Luis made every step simple and straightforward. I'm absolutely loving my new VISTIQ and couldn't be happier with my decision. The level of customer service I received was outstanding, and it's clear that Dutton Motor Company values its customers and takes pride in creating a first-class experience. If you're considering a Cadillac or looking for a dealership that truly takes care of you, I highly recommend asking for Luis Lopez at Dutton Motor Company. Thank you again for making the entire process such a positive experience!

I don't really leave reviews but this is one that I have to leave!…read more My mother which is in her 60's caught a flat tire last week and had to pull off the freeway to a gas station on Indiana Ave. While she was there putting on her spare tire she had mentioned to me that NOBODY had checked on her or cared to ask if she needed help except for this young man (which I believe) his name was Ethan. He was the only person who cared enough to check on my mother. I am very happy and grateful that he did. I thank that young man !

I recently purchased a vehicle JR was the sales associate who assisted me with the process I didn't…read morehave much knowledge when purchasing a vehicle & JR made sure that everything was clear and that I was taken care of.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,