We had a major leak in our main bathroom in our condo and our entire 4 story stack of units. Our…read moreHOA hired ER Emergency Restoration to remediate and remodel all units. First, I want to say that the restoration team (the remediation team Armen and his crew, the remodel team, and Ruben) was absolutely wonderful to work with throughout this process, I want to give glowing reviews as they went above and beyond for me, with empathy, kindness, great work and great attitudes. When your home is under construction and chaotic, it's extremely stressful and you need a restoration team that has your back, is empathetic and willing to help. That is ER Emergency Restoration! I really appreciate their responsiveness and support, the whole team, including Ruben and Armen who communicated with me alot and reassured me on things I was concerned about. If we have any future work, I'd highly recommend working with them again and I hope Ruben and the ER team is who you'd call for future projects. I am so glad they were the team that fixed our units and they did such a great job with the remodel. True professionals. I will always call them if I ever need help again. 5 stars, 10/10 recommend them. Thank you so much ER Emergency Restoration team.

We had a leak in our kitchen that ruined the floor and some of the walls. After interviewing a…read morecouple of companies, we quickly realized that ER Emergency Restoration was the most professional, reassuring us and listening to our concerns. Joe and his team responded quickly and explained everything that needed to be done. They set up drying equipment immediately and gave us a timeline for what else would need to be done and what to expect. Everyone on the team was excellent--considerate, friendly and polite. It felt like having trusted family helping us. We highly recommend them.

I can't say enough good things about Bio SoCal. I needed biohazard remediation services for an…read moreunattended death situation, and from the very first call, Alan and Samantha handled everything with professionalism, compassion, and complete transparency. Scheduling was smooth and they showed up exactly when they said they would. Pricing was fair and clearly explained upfront -- no surprises, no pressure. They communicated every step of the way, so I always knew what was happening and what to expect next. What really stood out was the human side of their work. They understood that this wasn't just a job site -- it was someone's home and a difficult time for the family. They treated it that way. They also took the time to educate me about the specific issues that come with an unattended death situation, which helped me make informed decisions and gave me real peace of mind. The work itself was thorough and professional. If you're facing one of these situations -- and nobody plans to be -- Bio SoCal is exactly who you want in your corner. Highly recommend without reservation.

A model for how companies should operate. From first response to full execution, this team fires on…read moreall cylinders at every level of the process. Alan assessed the situation and immediately created a workflow to rapidly eliminate a biohazard nightmare. He clearly explained every step with a calm command of his specialized work in extreme conditions. He's been there and done that. His fully-geared ground team sanitized and cleared a packed space and surrounding areas in rapid time. It was a precision production by team lead Kyle and his crew, who also expertly communicated with those impacted by the conditions. They're genuine pros. "Look no further" can sound like hype. In this case: Look no further.

We contacted Green Planet Restoration after our home was broken into. The intruder shattered a…read morewindow, hid in our gym room, and left blood on our equipment and belongings. It was late at night on a weekend, and after calling several other companies with no response, Green Planet was available and came out promptly. The representative and employees were very pleasant and professional. There was a discrepancy regarding the billing; however, they were very responsive and eager to help me understand the charges and resolve the issue. I truly appreciated their willingness to address my concerns. I would highly recommend them to anyone in need of biohazard cleanup services.

I had a leak from a bathroom upstairs. I feared it would cause mold. I had requested quotes from 3…read moreplaces. Green Planet was the first to come out. If you want water damage resolved quickly, they are what you are looking for. They were not the cheapest quote but they were the fastest. I got quotes from other places that included drywall repair but they were a few days out. So I decided to go with Green Planet because they could start immediately. The only thing was that their quote didn't include drywall repair. I was told it's another dept and I would need to get a quote or I can find my own handyman. Ok how much can it be? Well after the water damage was resolved, I started getting quotes for drywall repair. I found out it was very expensive. In fact, well past the quote from the other places that included drywall repair. If I were to do it again, I would get quotes for the complete work so I can compare apples to apples.

We've worked alongside Fix My Home Restoration on projects requiring environmental testing and have…read moreconsistently found their team to be professional, responsive, and easy to work with. They communicate well, care about their clients, and take pride in the quality of their work. Based on our experience working with them, we would not hesitate to recommend them to property owners in need of restoration services.

Fix My Home is a highly professional and dependable company. Darren is a clear communicator and…read moreexpert in his field, providing invaluable guidance throughout the project. The entire crew is incredibly thorough, efficient, and focused on delivering top tier quality. Anyone in need of a high caliber team should look no further.

911 RESTORATION IS AMAZING!!! This will be a LONG but important and REAL review…read more.. Listen - As a top performing real estate agent in Los Angeles I constantly get calls from clients in emergency situations and that are looking for advice in super high stress moments!! And thank goodness I found a team that I can trust, after using so many companies prior that take advantage of people and their emergencies, it's everything to have people you can rely on and that will TREAT YOU RIGHT. From their service to their quotes and follow up... you don't have to think twice about "who you're using" in that stressful situation. Lemore and her team always take care of me and MORE IMPORTANTLY they take incredible care of my clients. I've literally had 5-6 jobs in the past 2 months in the community I live in and every single time Lemore ANSWERS the phone 7am, 8pm.... Literally 7 days a week... like nobody does that anymore ... NOBODY!!!! She respond quickly, communicate clearly, and handle everything with a level of professionalism that gives me total confidence every single time I refer them. My name and reputation are on the line with EVERY SINGLE recommendation I make and honestly? It's incredibly comforting knowing I have the best restoration team on standby ready to step in right away, take control of the situation, and help me guide my clients through a very stressful experience. Aside from this, you can TRUST they will give you the BEST value and price from the moment they give you a quote... they will always take care of you!!! Thank you Lemore (and team!!) idk what i would do without you guys... anybody that has any questions can message or call me directly at (310) 308-6685. Matthew B. Top LA real estate agent

I was having an issue with mold and called around to different companies to get the best quote…read more Roee was very responsive and came out to do an inspection. He was very thorough in investigating where mold was in my new home and was very professional. The only problem I had is that the quote I received from him was out of my budget. I would have loved to use 911 restoration but I had to go with what I could afford.

How do you describe superheroes?…read more My family and our two Golden Retrievers are among the thousands of families displaced by the January 2025 fires in Los Angeles County. We, the victims, have been trying to navigate a situation that feels like the Wild West ever since. Government officials, specialists, experts, insurance professionals, and others who should know how to guide us are providing little clarity on the path to restoration and the next steps to returning home. Without Servpro of Hollywood Hills/Los Feliz, we would be lost without direction or help. Before sharing our experience, it's important to clarify that not all Servpro locations are alike. Each franchise operates independently, with different owners, leadership styles, work ethics, and team members. We've learned that it's essential to not only find the right company but also the right leader, project manager, supervisor, and team. Servpro of Hollywood Hills/Los Feliz has been nothing short of amazing. March 25th turned out to be an unexpectedly emotional day for our family. It followed a week of dedicated work by John Wilson and the Servpro team, who took the first steps to help restore our house and make it a home again. We are truly grateful for their outstanding service, proactive management, regular updates, and clear communication. They consistently deliver high-quality results, and we cannot thank them enough. Our two neighbors praised the team at ServePro of Hollywood Hills/Los Feliz, and from our initial conversation with John Gamburian, we quickly understood their enthusiasm. John G. projected a calm confidence that reassured us that he would manage the details, care for our home, and look after our family throughout the process.  During our initial walk-through with John G. and Liz, we felt a strong sense of understanding and empathy from both of them. We were confident we could trust them to restore safety to our home. John G. managed all aspects of the project efficiently and optimistically, from navigating the challenging communication with our insurance company to outlining the precise specifications needed for the work on our home. This was very reassuring. Meanwhile, Liz's grace, comfort, and genuine appreciation for the unique design and elements of our home provided additional solace. John G. was transparent about the company's current workload. He didn't make idealistic promises and instead provided a realistic timeline for when he could start our project. He asked us to be patient while he prepared a spot for our job in the queue, and he delivered on his commitments as promised. The start day arrived with great anticipation as we all looked forward to this moment. A large crew of over a dozen people was ready to begin, with John Wilson leading the way. John's exceptional service, attention to detail, and demonstration of patience, knowledge, and kindness were commendable. Throughout the chaotic week, he remembered the minor details; for instance, during the final walk-through, he took the time to arrange things I had briefly mentioned the week before. There was a sense of concern as we prepared for the pack-out of our most cherished items, which carried precious memories. However, we soon felt at ease watching the team handle our belongings with care and personal attention. John W. had the team operating like a well-oiled machine, which was a testament to their efficiency and professionalism. This left us feeling secure and confident in their abilities and our possessions' safety, a feeling that stayed with us throughout the restoration process. One particularly heartwarming moment we captured on our Ring Camera showed two workers walking away from our property with their arms resting around each other, like two gentlemen reflecting on a long, grueling day's work, grateful for each other's support. This display of camaraderie among the team members was a constant reminder that we were not alone in this journey. Trusting others can be challenging after experiencing a national disaster, but we found two true superheroes, John Gamburian and John Wilson. John G. guided us in understanding the bigger picture and helped us navigate the complex details and specific language of insurance policies and claims. He covered all aspects of the process, including smoke damage remediation, physical damage repair, exterior hardscapes, pool restoration, and overall mitigation. Meanwhile, John W. led the team with outstanding service. His meticulous attention to detail, impressive patience, expertise, and compassion made a significant difference. We are genuinely astonished and forever grateful for their efforts. After completing the first phase, we took a moment to breathe and felt a profound sense of relief, a sign that our home was on its way to being restored. As you navigate this mountain, do not hesitate to call on Servpro of Hollywood Hills/Los Feliz to come alongside you, with value and confidence.

We were displaced by the Eaton Canyon Fires. We had a huge amount of "contents" in our home (a…read morerental). We thought going to a single owner small business over a chain/corporation would give us better and more customized help to match our needs. It did not. We ended up switching, on the experience of our neighbors, to ServPro Hollywood Hills/Los Feliz. They were awesome. They cared. They also had a A-class team of experienced and professional people who also carried that culture of caring and hard work ethic to get the work done quickly but in an organized and caring fashion. John G and his team made a plan to fit our needs, and listened to what we needed and accommodated our special requests. All while keeping the work close to the original quote (which most mitigators blow past). The owner was also extremely kind and worked with us to provide the best service for our budget (as well as accommodating our needs to have extra time to disposition contents that might have been a total loss). I would highly recommend this branch of ServPro to any family in need.

I had a leak in my bathtub on the second floor that leaked down to the laundry room on the first…read morefloor. It was a mess! So I called Servpro- and Chris answered. He was very helpful and guided me through a temporary solution before they came and checked it out. I really appreciated his promptness and professionalism. Hopefully I don't have any more leaks in the future, but if I do, I will be calling this Servpro branch again.

I have used Servpro twice now, once for a rental property and the second for my personal residence…read more I was beyond satisfied with their work both times. The level of professionalism and dedication demonstrated by the workers and their supervisor, Raffi, was beyond exemplary. I hate to admit there were times when I texted or called Raffi after 9pm at night but he always made himself available to answer my questions and never made me feel bad about it. My rental property was an unusually complicated and stressful situation and I probably would have lost my mind if I did not have Raffi's level-headedness and willingness to go above and beyond to keep everyone involved satisfied.

PuroClean of Long Beach is an excellent remediation and repair company. Robert Placencia was…read moreexceptionally professional as were all of the members of his team. I would highly recommend this wonderful company. I had the best experience. They were professional, on time, kind and compassionate.

Richard De Haro, owner PuroClean, was so kind on the phone and made an effort to come right away. I…read morehad horrible mold from a leaky water heater that had been dripping for years undiagnosed and the black mold was hiding under the cabinets and flooring. And, right where my grandchildren played. I was horrified. He was kind and gracious and did an incredible joh. He HEPA vacuumed and sprayed for mold contaminants and thoroughly cleaned and gave me an incredible price. He assessed my entire house, every room, door, bathroom, under every sink and did a thorough walk-through to make sure there was no more mold anywhere else. Bravo and thank you to incredible Richard!!