A1 Hauling & Rolloffs has been great to work with. I have made 3 changes to my original request and the folks at A1 have accommodated each request. The delivery driver placed the rolloff right where I need it and protected my asphalt with heavy duty boards under the dumpster. The dumpster was clean and the rear door makes loading easy. My only issue has been a rude dog walker tossing in poop bags! The cost is higher than a Bagster, but the rolloff holds more and is more convenient for my need. read more

A1 Hauling & Rolloffs - Rolloff is getting loaded - Dumpster Rental Near Me - Isanti, Minnesota

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We are so disappointed in the service we received and we can't recommend this company. Our bill started at $736.96 and went up to $1678.07, which was blamed on the dump. They charged my card while we were discussing the bill and they had ME call the dump for an explanation - not smart on their part, it's when I found out they up-charged me $60 per item. There was no negotiation even considering the poor wording in the contract. The dumpster sat in the driveway 3 days after the scheduled pick up. I asked them to leave my tarp and bungee cords - they didn't. We do remodels and get dumpsters often. The head Contractor told me to stick with our regulars - I should have listened... read more

Horrible Customer Service. I reviewed my credit card charges, saw that there were 4 unauthorized charges. Called to inquire, Meghan stated the dumpster was overweight and incorrectly charged me so they went back in to charge me more. I asked why wasn't I notified of the final bill and her response was "she" should have notified you. I asked to speak to a manager and she stated Missy has not been in due to hunting season, I asked for her phone number and she questioned what would you like for her to do for you? I replied, I wanted to reiterate there is room for coaching and the final bill leaves me uneasy and disregarded. Stay away from this company. They are not honest and do not care. read more

STAY AWAY!!!!! This company called me from FOUR different phone numbers. When I tried to call back - on ANY of them - I could never get a hold of anyone. One time a baby answered. They dropped of early - not a big deal. Then they tried to PICK UP early before we were even done!! Not the date we agreed on. They didnt send the agreement until after drop off. Cherry on top - I just got a random charge for almost $200 more - WITHOUT an invoice or any explanation. I'm floored. Run. read more

Horrible and crabby customer service. Horrible because they are of no help whatsoever. The crabby reps just want you to get off the phone and only provide you with ineffectual lip service. Telling a customer day after day that you are on the ready list to have your dumpster picked up is not helpful. I've been calling for a week to get my dumpster picked up. Sitting in the middle of my job site, obstructing work. Costing me productivity and money. Ridiculous. read more

A1 Hauling & Rolloffs - Dumpster - Dumpster Rental Near Me - Isanti, Minnesota

**Please be aware if you're on a schedule. Pick up/drop off dates are not guaranteed** The ordered dumpster arrived a day late and was picked up over a day late. I called them 3 times on the pick up day to let them know how important our Thursday pick up was as we closed on our house the next day. Unless you want to be frustrated and upset, spend your money with another company. I wish I read the reviews before choosing this company. I called them the morning after, and the caller stated: "The pick up is down for AM ASAP." They finally picked up their dumpster at 11AM. The movers had to work around the dumpster. The new owners did their final walk through with the dumpster on site. I talked to whoever represents A1 over the phone. He was not competent or knowledgeable. His reasoning for the late drop off/pick up is that this is how they've been running business since 1999. They don't guarantee drop off and pick up dates. read more

A1 Hauling & Rolloffs - Dumpster Rental Near Me - Isanti, Minnesota

I ordered a dumpster online and the process couldn't have gone more smoothly. The dumpster arrived a day early (after I got a call letting me know about the early arrival). I filled it with old shutters and storm windows, and it was picked up and hauled away a couple days later. I will hire A1 again the next time that I need a dumpster. read more

Service is awful! I wont even give them a 1/2 star. Supposed to pick up Monday June 17, called they put on the "priority list" for Friday pick up. 3:20pm called to find out when coming, got a run around again, asked to speak with manager or owner, they will call me back, 4:22 no call or text and they were not sure he would be back. Contractor emailed, they told him they were enroute. Saturday June 22 still in my driveway. Not sure if this thing will ever leave. Can't trust what they say or do. Will start charging them a service fee for storing their dumpster. read more

Ordered a dumpster from them as my regular supplier was out of the size I needed. On the phone, they were prompt & eager to get me my dumpster, the delivery day came & it was delivered very late in the day. They came & picked up the dumpster before I was done with it with absolutely no notice. Now I am stuck with construction debris that I need to get rid of still. Avoid this company. read more

I was told multiple times over the phone that the 15 yard dumpster I was renting was quoted with 4 tons. Which is why I went with A1 over competitors. I was then charged (without prior warning) an over-weight charge of almost $200. My dumpster was 3.8 tons. I emailed the representative and he informed me that 15 yard dumpsters only come with 2 tons. Which is almost double the price of their competition (I called 5-6 other local companies before going with A1). I asked why I would book them for more money if I wasn't told I'd be getting 4 tons. I was ignored. I then emailed them back again wanting any sort of response, and was ignored again. This company is very unprofessional and I will be telling every single customer that my crew works with to stay far away. read more

Super easy to work with! It is nice to call a dumpster company and talk to a local person not a recording and a call center. Driver was friendly and put down boards to avoid damaging the clients driveway. read more

This was my first time ordering a dumpster and A1 helped me through every step! Could not be more happy!! I highly recommend checking this company out if you're in the market for a dumpster!! read more

We get dumpsters from these folks at work, for spring cleanup. Have also seen their dumpsters around town a lot lately... So, thought I'd try them for a small roof job near Afton, MN. The person that answered the phone seemed busy and a bit short with me. Took my number and hastily stated she'd need to check if they go that far - took my number and said she'd call back. Crickets... One week later I've moved on. read more

A-1 helped me immediately when I needed a dumpster. I was moving and needed to clean out a 3br. and I don't know anything about dumpsters. The staff answered my questions and told me what I needed and when I would get the dumpster, at a good price. They delivered on time and at the right place. What a blessing! read more

I placed an order for the dumpster with this company, then checked out reviews. Never will I do that again. I called to cancel the order the same day I placed it and was told I'd be charged a $100 cancellation fee. Fine, we'll go ahead with them. THEN, we received the wrong sized dumpster and were charged more than what they quoted me. When I called to complain the girl was extremely rude and told me it was all in the contract (which I didn't receive until the bill came). I will remember her name always such that she never is hired at a company I work for. Though we were told the dumpster would be removed promptly, it sat in our driveway for almost a week after the day we had it rented through. Never again. read more

I'd leave zero stars if I could. Got a dumpster estimate and time frame. I prepaid with a card. They left the dumpster late. They called to verify pick up date but left it a week longer, just enough time for neighborhood dumping. They had my card number so automatically charged for overweight, thanks to neighbors and late pick up. The next day my card was charged for 'inappropriate' items. Cost ended up nearly 50% more than quoted and I'm afraid of what my card will be charged with today. Scammers. read more

I have used A1 for years...On time, easy to work with, don't rush me..I have referred them to people I know, Dave loved them, most recent..None of the work involved here is easy, they do a great job for me. read more

I inquired about the cost of a 30 yard dumpster and what we were going to put in it. After calling around we went with A-1. We received a 40 yard dumpster and were charged for it when we ordered a 30 yard. After they picked it up I received a phone call that we were going to be charged an additional $25 for each mattress that we threw in the dumpster. I was never told about the additional charge upfront when we talked about what I was using it for. Total rip off!! This is my first dumpster rental but I would not recommend them. Bad service. read more

This company is horrible and will never ever use them again. I initially called on a Wednesday and said I would like a Dumpster for Friday the lady stated Friday is full but I can have one dropped off Thursday and picked up on Friday. I stated that would be great since we have other projects going on did not want a Dumpster sitting all weekend. Well that was the end of my good service they didn't pick up Friday that following Monday 05/11/2020 I called and asked will it picked up she stated they were busy and that it could be sitting until Wednesday. I stated to her I was told twice that it would be picked up Friday I called from work on purpose because the line is recorded she stated ( I don't care about that or what you need) I told her that she was very rude unprofessional I asked for a supervisor and she refused. Horrible company and Horrible customer service. read more

The dumpster delivery and pick-up went as expected. We had one issue that was resolved by A-1 to both our satisfaction.

Not too pleased, Pay nearly $500 for 7 days, they drop it off 5pm on day 1, and pick it up at the crack of dawn on day 7, so really 6 days...SO MAD read more

Do not let these people anywhere near your property. Their driver backed into my cedar fence and caused $1,300 worth of damage, and despite my calling them 7 times and emailing, A-1 has not called me back. read more

I ordered the dumpster for a Monday and when it did not arrive (without any notice) I had to call and it was delivered on Tuesday, Not great but ok. I then filled it sent a message through their web site the following Monday morning that it was ready to be picked up and asked that they email me or call me that they got the message. No reply. I call Monday afternoon and get OK, your on the pick up list. Wednesday and large dumpster still in my driveway. I call and they yep, will be picking it up. Thursday, still a dumpster. I leave a message. Friday I call again and am asked if I want to speak to a driver. No, I want you to take the dumpster. It has now been a week since the rental was supposed to be over and I still have a dumpster blocking my driveway and because of this I have had to work around it. So we are now beyond a few days window for pickup mentioned on their FAQ. I am not sure they are ever going to pick it up. So I give them 1 star for this. Would rate lower if I could. I then notice that my credit card has been charged $530 for a $349 rental on their web site (which has a *this is the base price. It doesn't include applicable taxes, fees, or any possible extra charges incurred in your rental. See terms and conditions for more information." ) So the extras are 50% of the quoted price? A very poor experience all around - stay away. read more

They billed my credit card twice for the same dumpster. They keep giving me the run around. Tried to resolve it with them but no luck. Do not use this company read more

Ordering, delivery and pickup were easy and quick. No phone trees or complicated processes, just real people on the phone. Also feels nice to support the local guy. Where they really earned 5 stars was with customer service. I had an issue with the weight of my rolloff being too heavy and was charged for it. I called them and was able to resolve the issue over the phone in a matter of minutes. I'd recommend A1. read more

We needed a roll off for our roofing project and ended up with A1 because they were the only company who could get me the dumpster delivered on the needed day. I'm giving 2 stars because they did deliver on time. However I was a nervous wreck because the driver only had a couple of tiny boards instead of long ones and I was afraid of my concrete driveway getting wrecked. He was careful tho with he dumpster and at one point when it rolled off the board he fixed it. However, they lose the rest of the stars because of lousy customer service. Every time I called, their guy answered with the most disinterested tone of voice and never returned my calls or bothered finding out information to give me. They picked up the dumpster 6 days late which was very inconvenient to me blocking my whole driveway for almost an extra week. Can't stand horrible customer care!! read more

I ordered a dumpster on a Friday morning. It was going to be delivered Monday morning around 10:00. I then canceled it 2 hours after I ordered it Friday. So no dumpster was ever ordered. But they ran my card Friday right after I ordered it. It is now 7 weeks later, and they still have not reimbursed my $315.00 to me. I have called repeatedly twice a week for 7 weeks, and all they tell me every time is that the manager is not in and they will have him call me. He never does. They are thiefs!!! Do Not Trust Them!!!! read more

This is a great company! You actually get to talk to a live person quickly. Sunny was very courteous and helpful! They are affordable and very flexible with scheduling. Their online request tool is easy to use, and they call to confirm with you prior to showing up to drop off and pick up. Great people, great service! read more

I will NOT be working with this company again. If I could, I would give them negative stars. I called over the weekend, and scheduled a dumpster delivery for yard waste. They said one would arrive either Monday or Tuesday, but despite MULTIPLE phone calls to the company, they never called me back and never told me when the dumpster would arrive. After calling again this afternoon (Tuesday), someone finally told me that they had mistakenly gotten the wrong credit card number and that my dumpster would not be arriving today. I have NO idea why they weren't able to tell me until today that they had the wrong credit card, but it's obviously delayed my project that I specifically scheduled for these days off. Thanks for nothing, A1 Hauling. read more

Overcharged and late on pick up time such a hassle. Customer service was poor at best

We were very clear when we ordered that we wanted the dumpster dropped off one day and picked up the next. They dropped off the dumpster with no issues. However, the dumpster was not picked up the next day. We called and asked and they said they'd move it to their priority list. Still not picked up the next day. STILL NOT PICKED UP. We are still waiting for the dumpster to be picked up and the project can't move forward until they pick up. When we call to talk with them they first stated that their contract states that there needs to be flexibility with their pick up. We were never shown a contract and no one mentioned that when we said we needed it picked up the next day. We were told we were moved to the priority list, but there seriously must not be a priority list because it's still sitting there. read more

I contracted with this A-1 Hauling & Rolloffs for a 10 cu yard roll-off which they did. Filled it the same day and called to have it removed. It took weeks after I called to have it picked up. When they finally got around to it they erroneously charged my account for what ~ still don't know as repeated calls have gone unanswered. I had to contact my credit card company to stop payment. Find another company to do business with. Bill J Apple Valley MN read more

BEWARE. They did deliver and pickup on time. However... I was quoted one all inclusive price and when I checked my credit card statement, they added two additional charges. When I called to inquire about the over charge I was yelled at and told I should know about the additional charge. Then I was threatened when I said I was going to dispute the charge with my credit card company. He said he would report me to the state for refusing to pay tax. He would leave the dumpster there until I proved I wasn't going to dispute charge. I was never told about the additional charges when I received the original quote. He was going to listen to the original monitored phone call (which they don't do) and call me back...never a returned call. Not worth the abuse from this company. STAY AWAY!!! So buyer beware of this company... Go somewhere else. read more

I wish there was an option for zero stars. Driver backed into my house and drove away... The owner did nothing to fix the situation. If you want your dumpster picked up by a certain day make sure to call 2-3 weeks ahead of time. You're going to have to call everyday until someone finally will show up randomly and take it. The OWNER told me to get my lawyer involved for his mistakes. Monkeys could run a better business ! One time they randomly showed up and I had a vehicle parked behind the dumpster (7-8 days after my initial call). The driver was a huge dick head and threatened to charge me more for his "wait". Was swearing at my crew and everything. read more

Very unhappy with this company. We rented the dumpster and paid for a week. They didn't drop it off till late Friday after 5:00 so we figured we had it till the following Friday till 5. Nope they picked it up early Friday morning. We called upset because we had more stuff in the garage to go in it and it was only 2/3 full. No compensation and the manager was suppose to call me back and never did. Now we have to pay to get rid of the rest of our stuff. read more

Delivered and picked up as scheduled. However, apparently there are weight limits that you can't exceed or else you are charged extra. My dumpster was barely 3/4 full and did not contain anything that was of unusual weight: a few boards, a few old windows, and a lot of light household waste. I was charged over $17 extra for being overweight. The customer service person noted that the cost was "only" $17 more (so it shouldn't be a big deal). I don't care how much more it cost me; I feel that I did not receive the dumpster service for the price that was agreed upon and will likely not be using this company in the future. Also worth mentioning are their tight restrictions on exactly what is allowed in the dumpster (otherwise there is a charge for each violation). Not sure if other dumpster companies are this strict. read more

Owner just called back and explained the circumstances. All I asked for was professionalism, and I got that today. Business can be tough at times and I totally understand that. They did not charge for the tvs however the charges already on the credit card stood. The phone call was appreciated . read more

The driver came to pick up the dumpster, and while I was watching him and video taping his service, he carelessly lifted the dumpster and spilled a big chunk of woods on the street. He did not pick it up or put it on a side, instead, he left it there and drove away. I called the manager, but he claimed the dumpster was full. I have five different neighbors who are witnesses that the dumpster was not even near to be full. The manger was very aggressive in his conversation with me and called me a liar because he did not believe that his driver did this. I tried to solve the problem peacefully but their aggressive and hamulating way of communication made me write this so that others would know what to expect if renting from them. After I got the city involved, they came to pick it up, but I found a $50 extra charge that was claimed to be for an overweight dumpster. There was no proof and whatsoever. They charged me because they came back to pick up what they left the day before. I DO NOT recommend A1Hauling and Rolloffs to anyone, especially if you want to have an easy service. I have videos and pictures of how the driver dropped the woods and left it behind him as if nothing has happened. read more

Prior to renting the roll-off, I made numerous emails to customer service. They were always very quick to respond and courteous. The roll-off was delivered on the day I was told and picked up within the companies window of 1-3 days. They had the best price for the roll-off and it was really easy to order! Would use this company again and would definitely recommend to anyone looking to rent a roll-off! read more

A-1 was fantastic. The whole experience was completely opposite from what previous reviewers described. I called their phone number and was greeted by a super customer service person. She helped be arrange a Rolloff and even gave me a discount. The next day a 15 cu ft dumpster was delivered. The driver was extremely professional. He even put boards down to protect my driveway. The pick up date arrived and they showed up like clockwork and picked up my dumpster. Leaving my driveway un-scared and my house Ohhh Sooo much cleaner. There were no overage charges and I have to say...I was so impressed. Thank you A1! You truly are A1 in my book! read more