When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

Amazing service and communication the entire time I had my car with them. Great job on the repairs…read moreand car came back nice and clean too! Would definitely recommend this place!

Mike was so helpful and friendly. Walked us through the insurance maze and getting a rental car…read more Very happy with the quality of the work. Our car looked like nothing had ever happened to it! Would use again and recommend to others.

My beloved car was recently involved in a hit & run, and my insurance claimed it a total loss. I…read morewanted to get a second opinion so I hit up Yelp and set up an appointment at Michael's Collision Center. Right away, Mike greeted me warmly - and by name! - upon arrival. He got a quick overview of my accident and where I was in the insurance process, before assessing the damage. He thoroughly explained what repair would entail, the timeline to repair, and ran some quotes. My previous collision evaluator provided a similar repair quote, but Mike made everything much easier to grasp and comprehensively overviewed what each step would entail. Mike told me he operates the way he'd like to be treated, and that very much came through. He was extremely professional, approachable, and real, and talked to me like a human not a checkbook. He took the time to explain allll the nitty gritty and gave me all the data I needed to make an informed decision. I ultimately chose to let my car go (still sobbing!) but I felt empowered and comfortable to make that decision based on Mike's thorough assessment. Our interaction was relatively short, but I'd absolutely return to MCC if - god forbid - my future car requires collision repair. Mike is the man!

The best service and communication!! They went the extra mile! Everything is tip top!!…read moreAppreciated very much. Plus a washed clean car!!!

Not sure what took me so long to write this review, but I have to say I was going away with my…read moreexperience here. From the beginning to the end was completely hands-on and I asked 1 million questions, which they were there for, which is huge. My story, I ended up backing into a white and yellow caution pole that I was unaware of nor did my car detect and it made a pretty significant crunch in my car. As you can imagine, I was devastated, my car is brand new. I knew it was my mistake, I owned up to it, and made the appointment a few weeks later. Btw Honda of Burien recommended them. Took it in for a quote, they were able to look at the job and give me the details, and schedule my appointment. They were booked out a bit and they needed my car for a few days- news to me. They had a car rental in house, which ummmm wasn't my favorite, but you know what I'm thankful. I get anxiety of cars breaking down, sooo alll in my head. Anyways they called me and when I got there I was in Awww, sooo happy for the work done. Someone on yelp wrote a review about the paint- mine was and is fine and he told me what I need to do to make sure my paint is good to go- i adhered and my car paint is perfect! My baby is good as new. Thanks everyone for your help and time!!! I will always refer here!!

I'm so glad I found Best Auto Body & Repair! From the moment I arrived, Arika provided amazing…read morecustomer service -- she was friendly, welcoming, and made the whole experience easy and enjoyable. I actually loved getting the chance to chat with her, and before I knew it, my service was already finished! The service was fast, affordable, and professional. The mechanic was friendly, and the owner was extremely personable, knowledgeable, and professional. You can tell they care about their customers and the quality of their work. One thing I really appreciated was that they have a camera in the shop, so you can actually see your vehicle while it's being worked on. That kind of transparency builds a lot of trust. I'm happy to have found a place I feel comfortable bringing my car to, and I definitely see myself coming back. Highly recommend!

Was fortunate enough to book with Hassan and his team for an oil change through Groupon (great…read morevalue, cheap start for a great relationship). He did a fantastic job and was transparent with other issues my car had and the options available. Not pushy. Straight forward. And most importantly honest. Trustworthy business and am already looking to work with him again.

For lack of response when calling and no one answering their phones. Very frustrated and will…read moredrive up tomorrow And speak with Julie.

My journey with Burien Auto Rebuild began after two deer jumped out in front of me on a steep…read moresection of the North Cascades Highway. One yearling wasn't lucky. I read reviews and thought this would be a good place to have the front of my truck repaired. The administrator came out and took photos using a smart phone. First mistake. One must poke and prod; feeling for weak spots which may not show in a photo. I was told the repairs would take 3 days. Great, I would be without for 3 days. Two days later I received a text telling me it would be 5 more days. They didn't notice the damage which the photo did not show. Now, I wanted OEM parts (both headlight assemblies), but they failed to get me the parts list until after they had ordered them (cannot restock parts). They were inexpensive after-market parts. Not to my liking! Eventually my truck was returned on a Thursday. Saturday, I had a function in Skagit County. I returned in the dark. The passenger side headlight beam was aimed at the fog line. Where the driver side beam was aimed was anybody's guess! I took my truck back to have the headlights aimed correctly. Before I did, I researched headlight aiming. The truck was about five (5) feet from a garage door. Not even close to standard procedure. I asked to have them show me the adjustment screws with a hands-on approach. The mechanic was short with me. He pointed and hastily talked me through it. In my garage I set up a standard headlight aiming area. Both headlights were aimed very high. I adjusted the passenger side first. The driver side was next. This is where I got pissed. Someone had taken a knife to the little rectangular box with the adjusting screw. They had cut all the way around it just like one would cut out the bottom of a box. The adjusting screw had no base. It was floating in space and rendered useless. The vertical aiming of this headlight was impossible. The lesson: I told the insurance company about this. Burien Auto Rebuild said it was good when it left their shop (no unbiased opinion). The insurance people (not happy with Allstate) said they believed the shop. Because I had "touched it", they couldn't do anything about it. Basically, Allstate said I was lying. Burien Auto Rebuild said they would never use a damage part. I would never take a knife to my truck. So, who is lying? Burien Auto Rebuild! So, take your time and do your due diligence. When I drove past this garage I had second thoughts. I should have followed my gut instincts. Also, ask around if possible. There are much better rebuild centers to take your vehicle. Oh, and by the way, between the 2 legged and 4 legged personnel they also manage to put some scratches on my truck. I am in contact with my insurance agent to see what he can do for me. No matter what I will not go back to Burien Auto Rebuild. Finally, I will be taking my truck to a dealership and having OEM parts used to redo the headlamp assemblies at my expense.

Some idiot backed into my car when my car was parked in a parking lot. He took off w/o leaving his…read moreinfo but thankfully, my attorney firm managed to find him. I called Tesla but they only do body shop in Bellevue & Lacey location. So, we decided to go to Kent Collision since they were the closest (at 30mins away) & they were certified to work on Tesla cars. Went in for an estimate in early October. Waited for them to order my new bumper. Scheduled. Dropped off my car on 10/24(3pm). My car was ready for pick up on 11/4. Little disappointed they needed a whole 6 days just to paint & replaced a new bumper. My Ex used to work as an auto painter & he never took that long for that simple job. When I picked up my car, I saw an alert saying my "audio system unavailable". My horn & alarm wasn't working. We went back next day & they checked. They forgot to reconnect the wires to my bumper. When I picked up my car, they still had it on service mode so I had to ask someone to change it. 3 stars for friendly staff, completed work & +$3500 I didn't pay out of my own pocket. But it was a stressful 10 days w/o my car!!!!!!

Took ~2.5 months, but was a 10/10 repair for my Hyundai Elantra's rear. Great customer experience,…read morecommunicative and transparent. Highly recommend this place.

I unfortunately had two car accidents within two months, but I was lucky to have BigE repair my car…read moreboth times. I had a great experience with this shop, especially with Gilberto, the technician who took care of my case. The service was excellent from start to finish. Gil was very supportive, professional, and took the time to explain everything clearly. He even helped me deal with my insurance requirements, which made the whole process much easier. When I got my car back, it honestly looked like new again. You could hardly tell it had ever been damaged. I really appreciate the care and effort they put into the repair. If you are looking for a reliable body shop with fair pricing and great service, I highly recommend them. Thank you Gil and the whole team!

Here I am again at Big E with another outstanding review…read more Like everybody who shows up to a body shop it's from an accident. Big E took very good care of us and did excellent work. I'd like to take this opportunity to thank everybody involved with the repair process. We were kept informed every step of the way, no surprises. They fit and finish of the repair was invisible. I know how hard it is to do a quality job as I have repaired and painted many vehicles over the years and I can tell you that making a paint repair disappear is very high quality work. Again, I thank everybody who was involved in the repair of the vehicle. When the vehicle was returned to us, it looked like it had been through a detail shop, just like brand new. A shout out to Adam, he's got a great team. Thanks again, Carl

I had my 2020 Audi RS3 repaired from a small fender bender. I was greeted by Penny and Zirok at the…read moreBurien location. They were both super friendly and knowledgeable and answered all my questions on what to expect from the repair and length of time I would need a rental car. They arranged my pick up from Enterprise and it was one of the best experiences I have ever had with an insurance claim repair. I give them kudos for the 5-star handling of my repair. I recommend this particular repair facility anytime a friend asks where I go. Thanks Penny and Zirok for going the extra mile and with a smile!!!

I'm disappointed with my experience at Gerber Burien. The quality of the repair was fair, but the…read morestaff have a serious communication problem. It took months to schedule my estimate and my repair and after I got my vehicle back I noticed a few small issues that I brought up to their technicians. They fixed those issues for me on the spot and promised me a free loaner and further repair if the issues returned. Well, the issues did return and it took WEEKS for them to talk with me on the phone before I finally gave up with planning my return and just dropped by. When I did, they claimed they could not reproduce the issues and told me the new rattling sounds my vehicle was making were perfectly normal. I call BS on that. If you love your car, don't go to Gerber Burien. EDIT: I'm updating my review to one star because they reached out pretending to care and never followed up after I gave them my repair number. Pathetic. Star far, far away.

Gustavo gave me a fast and competitive quote for some bodywork and bumper repair for my kid's…read moreSubaru. I love that he comes to your location. Very professional and kept me updated the day of the appointment. He did fantastic work to fix a dent and cracked bumper. I am keeping him on speed dial for any future repair needs.

Wonderful and prompt service! Thank you so much! I would 1,000% be happy to have Gustavo as my…read morego-to painter for all my future needs!

Brian is an absolute lifesaver. After being jerked around by the Renton Chrysler dealership for…read moreWEEKS, Brian came out the very next day to evaluate our van and give us an inspection we could trust. He was friendly, prompt, knowledgeable, and I am so grateful for his willingness to come to me. I will definitely be using his service again in the future.

Great experience, great price, and did a remote vehicle inspection at the last minute. Highly…read morerecommended.