I want to thank Yelpers for their reviews of Vision Collision here. Unfortunately, I needed repair service, but fortunately, your fantastic reviews led me to Vision. YOU WERE RIGHT! Not only do they have amazing customer service (Craig is EXCELLENT), the work was beautifully done and very promptly, too! Really, they bent over backward to make sure everything was perfect and that I was very satisfied. I hope I never see them again ;-), but if you are in need of a repair, you should definitely use Vision Collision. read more

My back bumper was damaged by a semi truck passing through and not leaving enough room - I brought my car in to Vision Collision and it was taken care of professionally and quickly! Everyone is very friendly and makes sure you are taken care of. I called the dealership where I bought my car (Walker's Renton Mazda), and they recommended Vision Collision. read more

Alex and Austin were amazing in helping me. Spectacular customer service, they really took care of me and had my best interests in mind! I would refer anyone and everyone to them. They really care about their clients! A+ all the way! read more

Justin is a great guy! He is very friendly and helpful and will take good care of you and your car. Highly recommend!

I am thoroughly satisfied and pleased with the service and customer relations of the people that work here. Fixed my vehicle after a t bone accident and was not able to see where repairs had been made, seamless work. Thanks from Judy Steinke read more

Vision Collision is awesome. My family has been bringing our cars to them for years. They are always professional and quick. The work is top notch and complete. They have always kept us up-to-date in a timely fashion. Ny brother and I opened up an auto detail shop over a decade ago. When dealing with the shear volume of cars that we service we are bound to do minor damage to a car every year or so. They have always been able to restore our customers vehicle which is a big relief to us. I will continue to use them in the future. read more

First of all I'm Suing them. They took my car said it would be done in 2 weeks, and two weeks turned into 2 months. I called and ask them when I could pick up my car and they tell me that they wouldn't be fixing my car and had told my insurance and that I owe them a storage fee of 15k. I said this is the first time I have heard of this And I have spoken to you everyday. I have call records and emails Then Justin started calling me names on the phone and said he would just take my car. I said I am coming to pick it up he said you can't pick it up and I said I am coming with the cops. When the cops and I showed up I was told that my car was towed because it was Abandoned. Weird stuff and I don't get why they didn't say anything and then tried to steal money from me and then I had to pay 2k to get my car from the tow yard. See y'all in court!!!! read more

After a run-in with a forest creature, we needed our front bumper replaced. We brought it to Vision Collision, and they did an assessment on the spot and got us a quote later that day. Some of the parts were tough to source, but they found every last one, and once we dropped the car off, it was only a couple of days before they handed it back, good as new! They were quick, pragmatic, professional and friendly. These guys are the best! read more

I can basically copy Lynne G.'s review and it would be completely accurate. I needed body work after being rear-ended (at a stoplight! But I digress...). I called the dealership from which I bought my car to ask if they had any recommendations, and they sent me to Vision Collision. I called to check in on whether I'd need an appointment, and Craig was helpful from the start. When I went in the next morning for an estimate, he already had a file set up for me with the information my insurance company had sent over the previous evening. Each step of the way, Craig was very communicative--and by email! Very different from what I'm accustomed to from auto work shops. And to top it off, the shop is CLEAN. I will not hesitate to recommend them to anyone who needs body work. Communication, quality, friendliness, and speed--no complaints! read more

Best customer service experience I've ever had! Thank you so much for being so professional and making my car look absolutely fantastic!!!

The folks at Vision Collision were very courteous and friendly. Also, they did a great job replacing my bumper. The work was completed on time. They also washed and vacuumed my car before handing it back. Thanks, guys! read more

Renton of Subaru recommended this place and another auto body shop. We initially took our car for an estimate at the other auto body shop and found the place to be more commercial and just another routine customer. We finally then brought our car to Vision and met with Justin. My husband and I loved the local shop atmosphere. I dropped off my car and he dealt with the insurance company and rental. Justin was great and very personable! He even offered a ride to the rental company that was just down the street. Vision hasn't started working on my car yet but as far as I can tell their customer service is on point! read more

I was extremely satisfied with the service and work performed by Vision Collision. Not only did they come in as one of the lowest quotes, but they were referred by another local collision shop that felt Vision Collision would do a better job with my particular body damage. Craig, the office manager, was incredibly nice and professional and verified quote amounts with his repair team. The best part of the whole experience was how happy my Mother was. Why you ask??? Because she was the one that backed into my truck during the holidays and had to pay the bill. :) I would, and have, refer anyone here. Thank you! read more

We have a friend that has taken his car here twice. They did great work so it only made sense for us to take our car here when some fool decided to create a 3 car fender bender. One of the challenges was finding the part for my car. The part is no longer manufactured or available from the dealer/warehouse. Not only did they fix the imperfections created by the accident, they were able to find the part for my car. I'm making it sound easy when I know it wasn't. I agree with the other reviews, they have great customer service. They do great work, and they vacuumed out my car. I hope we never need their services again, but if we do, we'll be sure to take our car to Vision Collision. read more

Took my wife's work vehicle in for a minor repair, both the insurance company and vision collision estimated 3 days. Vision collision was able to get us in right away which was the reason we picked them. After dropping off the car and following up with them on day 2. My wife was told it would be 3-5 additional days. Long story short. She finally got the vehicle back on work day 7 we ended having to cover the rental car for 2 extra days. When my wife got home I went out to inspect the job and I must say I was impressed. Until I noticed the passenger side inside door handle wasn't hook up, the seal around the door had been pinched and overspray on the windshield. I reached out to them to let them know about the issues. I was told they would be able to take care of it in the near future and would let me know when I could bring it in. I never heard anything back even though they were minor issues that I was able to take care of. The fact the job took longer than expected, I had to pay out of pocket for a rent car longer than needed and the job wasn't finished correctly is why next time I will go somewhere else. read more

I selected this body shop because I get my car serviced at Burien Nissan, and this is where they get their vehicles worked on. The first time I called I spoke to Kaeson, who was very nice and helpful and had me email my estimate to him. However, I did not receive a follow-up call or email about getting scheduled for several weeks so I called again. The person I spoke to informed me that Kaeson and no longer worked there and had me send my estimate to a different email address. I scheduled to take my car in while I was out of town on vacation so that I would not have to pay for a rental car. I had also had an alignment done recently that may have been related to my vehicle being hit, so I called and talked to the same guy and told him I would leave the paperwork for it on my front seat so they could determine if it was related for the insurance company. My boyfriend dropped the vehicle off on Sunday as scheduled before we went to the airport. I didn't get any calls or emails from Vision Collision while I was gone and assumed everything had gone as planned. When we got back, I called to confirm that my vehicle was ready to be picked up and was told that they hadn't touched it at all because they didn't know what was supposed to be done. I had talked to an email with the same person several times, and they said that it was fine to drop it off on Sunday and they would start work on Monday and they had received my estimate via email. When I went in to talk to him and pick up my vehicle, he was very rude common never apologized and tried to say that it was somehow our fault even though they made no effort to contact me if they were unsure. I decided to take my vehicle somewhere else to get repaired and now have to pay for a rental car out of pocket because of their terrible customer service. read more

Justin did a fantastic job! My car was done quickly and looks great. I would highly recommend Vision Collision for your auto repair needs!

My car has been through a lot, but still looks new thanks to Vision Collision. Chipped front bumper, rear-ended collision, trunk that wouldn't latch, clogged A/C drain... all fixed for a great price! The rear-ender was an insurance claim & I had no issues, with my car back in just a few days. Highly recommended! read more

Highly recommended! This seemingly little hole-in-the-wall place delivers top-notch work with V.I.P. customer care! We recently endured "one of those" months, where everything seemed to go wrong. We smashed in the front of our car and V.C. fixed it good as new in 3-days! A couple weeks later, our truck was run into and once again, V.C. got us right in and handled all the red tape with the insurance & rental car companies. We were treated like family and our truck looks better than before it was smashed into! Because of their great work, fair prices & all-around kindness, our restored HMV Freeway is now at V.C. being expertly painted. If your vehicle needs restoration, these are your guys! Thank you, Mike, Craig & staff! read more

Theft!!!! Theft!!!! Theft!!!!! Theft!!! Theft! This was a recommended shop from a couple auto shops around. Took my car there after it was hit by another driver. After I first contacted Vision Collision it took them 2 weeks to get the paper work back to the insurance after they told me it would take a couple days. And the fault wasn't of the insurance but of Vision Collision dragging their feet. I drop my car off and a week goes by, I get a call from Vision Collision saying they had ordered the wrong parts and it was going to take longer. (You wouldn't expect this from a so called established company). Another week goes by putting me at 2 weeks of the car in the shop. About a few days later I'm called in to come pick up my ride. I check out the car everything seems fine. I start driving down the road and I notice something's wrong.. things are missing. I pull over check my trunk and my subs, amp shoes, tools, etc., are all missing; I turn back around and head back to the shop. I confront the owner Justin Knowles and he explicitly says "yeah we've been having problems lately with theft, I just had to let an employee go for stealing". Then why is it that there's no forced entry in my car? Justin starts telling me that he'll take care of everything and to go write out the list of things missing and there prices, come back and talk, we'll settle things. I sent him the list the next day, waited a day called the cops to report the theft so I have a record of this happening. Another 2 days go by with no contact from Justin; I'm stopping by the shop while it's still open and every time Justin is nowhere to be found. I finally send him an email and state specifically that I have reported the theft to the cops. About a day later I get an email from Justin saying that he will not be responsible for the crime and that apparently when his guy was putting the parts in the trunk he sat there and watched him. If you want to take your vehicle to this shop with multiple reports of thefts then by all means. You'll be doing someone a favor! read more

I was referred to Vision by a friend who has known the owners (Mike and Amy) for years. This made me feel extremely confident, but when I met Craig (estimator) and began to work with vision to fix my bumper, I became extremely impressed. Craig gave me a very fair estimate and told me he could have the work done in only 1 day. This was impressive. He then went above and beyond by offering to run me up the hill to/from work that day so I could avoid renting a car. He delivered the car to my work only 8 hrs. after I dropped it off and the work Vision did appears to be stellar. I highly recommend this shop! read more

I have taken a few cars here myself, and sent some friends here. They offer quick service, fair prices, and good workmanship. When you get the car back it is right the first time, looks great, and you don't feel like they charged the heck out of you. I found this place because the mechanic that I trust referred me. read more

Our family business takes our fleet to vision collision for all of our body work. We absolutely LOVE Vision collision. They do quality work with a quick turn around time and at a fair price - we couldn't be happier! read more

Dealership had highly recommended vision collision.(Think twice before you take your vehicle here) Waited for ever for part. The installation was done and it looked worse than when I brought it in. Very poor customer service. read more

Unfortunately my wife and I were involved in accidents just a few weeks apart and were referred to Vision Collision by a local Subaru dealership. They did an awesome job working with our insurance company on our behalf and the work they did looks great! There was however one minor issue. I picked my vehicle up at night so I didn't really get a chance to get a good look at the repairs. The next day - in the sunlight - I immediately noticed a decent sized scratch that you could tell was new in the area where the repairs were done that wasn't there before. I was worried that when I brought my truck back they would say they didn't do it, but to my surprise Justin was AWESOME about the whole thing. He told me that he valued me as a customer and he scheduled to have the scratch fixed. This place is great! I'm hoping we never have to bring another vehicle there because of an accident, but if we do we are definitely bringing our vehicle to Vision Collision. Thanks Justin! read more