Jackie! Had the best experience at this enterprise, Jackie was the staff member who assisted me and she did not disappoint. She made sure to help me get into a 3 row suv, I was recently in a car accident and need a 3 row to fit 3 car seats. Jackie went above and beyond-- she also helped get me into an affordable compact SUV after the insurance decided to no longer keep supplying the rental cost. If you need a rental, DO NOT HESITATE to stop by this enterprise and ask for Jackie. She is amazing!! I also met other staff members and they were great, Jackie just stood out most! read more

I've rented from this location twice now and both times have been exceptional, thanks to the great customer service from Josh and Asia. They were both super accommodating for our rental, helping secure us the specific vehicle needed for our trip. It ended up being an amazing car that we fell in love with! Thanks to them both for setting us up for a great trip + being so kind and helpful along the way. Rental cars can definitely be a hit or a miss, but the two we've gotten from here have been clean+tidy, relatively new and had no issues when driving long distances. Would totally recommend this location because the people there seem to really care about their customers and their experience. Thanks again! read more

Enterprise Rent-A-Car - Mazda cx-9. Exterior+interior were awesome - loved the colors! - Car Rental Near Me - Costa Mesa, California

Worst experience ever. Google map indicated that this location opens at 8 AM. Sign on the front door says 7:30. Stood at the door with 2 other people at 8:20 and the doors weren't open. I had to pick up my car at another location in Lake Forest and didn't get my car rental until 9:10. So unprofessional. read more

This place is a joke. Two employees here one looks like she just rolled out of bed and the other one was on FaceTime with his girlfriend the entire time he was "helping" customers while having side conversations with his chick. The lack of professionalism is absolutely ridiculous and embarrassing. Avoid this place at all costs. No customer service or explanation of the services. read more

I was there today June 3rd, The guys inside got me in and out in seconds! Very nice totally professional. Then I got a call from their online department and I spoke to Clay he was amazing just following up to see how the service was. Clay was great as well, this was my 3rd time using Enterprise on Harbor Blvd Costa Mesa! They treat you well and they like what they do! Thank you Clay from the online department and thank you to the guy who had the accent read more

This location the staff was not engaging or helpful Service was awful and somewhat rude ... The car they tried to give me was filthy inside and out... I even waited for them to clean it but it was filthy... I refused it and they offered me nothing else so I left ... I rent from enterprise often but will avail this place for sure ... Good luck ! read more

Not sure why the significant difference between Enterprise locations, but it was night and day. Josh got us in and out in less than 15 mins with a great car but most of all it was CLEAN. If every place modeled this guys professionalism, knowledge execution I think people would enjoy renting cars. Perfect example of how a business should run. THANK YOU JOSH. read more

Great price, very nice car at the last minute. Customer service was the Best. Dusty is very nice and professional, he made the process quick and simple and I was on the road. He is an asset to Enterprise. I will return read more

Had rental GMC Terrain 7/10/23 to 7/2.0/23, from Costa Mesa Ca. Location on Harbor Blvd. And was very pleased with everyone at this location. It was necessary to extend rental add a day several times, due to unforeseen delays with my auto which was being painted. The staff was always courteous and helpful throughout the rental period. I highly recommend this location, and will happily rent from them again. read more

Please avoid renting vehicles from this location at any costs.....unless you are or have a professional vehicle inspector!!! As someone mentioned on this blog they will become your headache. When I returned the vehicle, they claimed a damage UNDER the driver's side mirror where a reasonable person could NOT possibly detect (see picture). I was told to look for obvious places for damages. I pointed out some scratches and dings around the car before taking the possession of vehicle with 36k miles but he didn't bother to mark them because he said they don't count. I was shocked at the returning when they said I damaged their car. The lady who checked me in told me I should had used my hands under the side mirrors to detect any cracks prior to taking the possession of their rentals..that's how she checks for damages under the side mirrors. Why didn't anyone from Enterprise inform me of this method prior to taking their car! I was fierce. I repeately told the manager I didn't caused the damage and there are doubts it could had happened before me. He collected $100 and was told to deal with their claim department. If I don't pay $100.00, the location manager threatens me to forfeit $500 which is my deductable. They already assumed my fault and accused me of abusing their rentals. The damage could have easily missed by their employees from the previous returns. This accusations by the branch manager made me extremely angry. As most of rentals from this location, it was too a loaner vehicle from the dealer because they ran out of theirs. I have been engaging the dealer and my insurance company to deal with the claim. The credit card company has coverages to deal with this type of incident but loaners are NOT covered because I wasn't paying for the rental. The dealer has instructed Enterprise to credit the $100 after bring this to their attention but the branch manager said to deal with his claim department who will make the decision to reimburse the money once dealer pays for his alleged damage. What is going on Enterprise? I have been renting for over 2 decades and never heard of ridiculous claim like this. I don't have choice when comes to getting a loaner from auto dealers but definitely boycotting during our business or personal travels. Consumers, please be aware you have the duty to check the rentals for any damages regardless of places you may never predict. Please take pictures and videos of under the side mirrors and under the car too. How come Enterprise doesn't have to prove with pictures that damage weren't there? Why they make me feel like I have the burnden of proof when they brought the claim against me? Regardless, big headache! You won't know where they will blame you next!!!! read more

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Excellent experience here. The employees were very friendly and efficient. They made an effort to accommodate my needs. I would highly recommend this branch. My experience was flawless. read more

ABSOLUTE WORST CUSTOMER SERVICE I HAVE GOTTEN FROM ANY RENTAL COMPANY. Fiat took me to this Enterprise on Harbor while they were fixing my car. Enterprise made a very wrong assumption and charged them for the rental, and fiat avoided the charge. Long story short my account ended up getting hit with the charge 3 months later without anyone at Enterprise telling me they were going to charge me. I went to them and they are the least helpful rental company I have ever dealt with. Complete waste of my time, and my money, and frankly Brent Widsom the branch manager comes off very rude. read more

Manager, Bradly (bradley) is incredibly rude over the phone, actually hung up on me, and does not honor his or his companies agreements with regards to an overcharge (179$ for a single day rental? Less than 80 miles put on it?) No way to treat a customer. Absolutely atrocious customer service. After a reaching an agreement, he charges me the full amount anyway. Spend a week trying to get any sort of contact or support from the company. Screw it, dispute the charge and let my banks fraud department and the BBB handle it. Enterprise acts like they care but clearly they do not. That manager should not be interacting with customers in any way. He is a detriment to the company, and if you look through the reviews huh, no surprise he's the cause of most of the bad ones. Absolutely avoid this company, and this location. If I had known how much of a hassle a single day rental was going to be I would have just taken an uber. read more

Awful service by Branch Rental Manager, Ali Mirzaei. We had a service agreement through Carmax that had been honored in the past by this location for $50 and every time it hasn't been a problem, until today. Ali tried to not only collect an extra $350+ AND collect on the insurance claim. This is not how you do business. Like we said, every other time it hasn't been a problem, we've even accepted a jeep that literally had parts falling off, but yet Ali wants to claim that we made a request for a xlt Yukon...thats a lie. As we explained our side, he literally stood there acting as if he was superior...again, not how you do business or treat people. Then persisted to say that we threatened him and he called the cops.. wasting your tax dollars because he doesn't know how to problem solve or be humble and admit he was in the wrong. read more

Ali is really nice and professional. He got me in and out in no time. As a nurse, it's important for me to have a clean and sanitized car. Smelled clean and had extra clorox wipes in cup holder. Thank you guys! read more

If I could I would leave no stars! The customer service was very poor and the Manager nick needs to be replace! He was racist and questioned why I was renting a car in their location! He wanted to put me in over price car when I said no! He told us that the gas was half tank when it wasn't! So I went out my way to go to a different location to switch the car! I had called this location back and asked for a manager and Nick informed me he was the manager, once I started telling him my concerns he went off on me so I asked for a higher manager than him and told me to called corporate if I wanted to complain he also mention that he didn't care and that once he received an email about his complain he was just going to ignore it he called me a b**** and hanged up on me! I called back asked to speak to him again and some girl picked up the phone and hanged up on me as well! This location is ghetto and poor customer service!! Nick has bad customer service! I called back and had me on hold just so he can hang up the call again! He also told someone else to hang up on me! How is he a manager? read more

WOW. Terrible customer service and courtesy from a manager Tony here. Tried to tell me I was imagining or lying when I told him the rate I had been quoted and reserved on a vehicle and wanted to charge me double. Was insulting and the lady employee didn't try to mitigate either. Just insisting I was wrong. I asked her. What is the ONE fact a customer always remembers? What price they are paying. Period. read more

Riley! the man of the hour, and I don't even know if I spelled his name right! What an amazing representative. I mean he TRULY went above and beyond for my wife and I. She's about to give birth and ended up at the wrong enterprise. I couldn't get there in time to take her to the correct location so he personally went to pick her and gave her a nice, clean Tacoma. Thank you Riley for taking care of my little family. Stellar work ethic and service! 5 stars! read more

Ok this place very unhelpful staff. So i lost my card and carmax is giving me a 7days rental car. This enterprise dont want to accept my digital card because they need to slide the card. Wtf its 2020 now sir. You guys dont even have anyway to put in my info and make it possible to get my card. Plus this is not the first time coming here i already have my info to them and dont even ask about my experience to they're cars. Shitttttt. A jeep wrangler that cant run fucking right. This place is a shithole. Atleast the employee that help me last time was very nice and helpful and will do his best to make sure that i will get the best experience. This time this asian guy didnt even give a shit. I told him my situation and he just said no sorry then walk away. Bruhhhh. Try to be nice and helpful to your costumer. read more

I was here last Tuesday to rent a car and let me tell you I couldn't have picked a better place with such great help and customer service thank you to Mat who was there with us through it all such great customer service super polite and patient with us we will sure be back ask for Mat great service! read more

The worst experience ever I was treated like garbage by the branch Manager and her assistant. I knew from the moment I walked in that they did not want to help me as they made it clear with the unprofessionalism. These individuals should not represent enterprise it's a bad move that management has them working here. Maybe if I was in my suite and tie the experience would be diffrent, however it was my day off and the car dealer I use has an account with enterprise. The manager made it very clear that I would not be helped due to to conflict with CARMAX , if they paid their Bill's things would be diffrent. If I was Car Max I'd probably cut ties Being that in work for an international company whom uses enterprise I will make certain to eliminate the contract with this organization. read more

First time renter with Enterprise because it was right next door to a collision center (I normally rent from Avis/Budget.) Came here on a weekday. First impression: 1. I was told Enterprise was coming to pick me up in a "few" minutes. Instead I waited for 30 minutes and had to repeatedly call them for a status and offered to walk my ass over. But it wasn't until I mentioned that I will be late to my meeting (since it's in LA) that they responded almost immediately. So, my time as your customer is suddenly valuable now? 2. Car that came to get me smelled of old diapers and vomit - even the driver agreed. Great and befitting scent to remember the company by. 3. When I arrived, they said that they were STILL CLEANING MY CAR. RLY BRO? Add additional time. 4. When inspecting my vehicle via iPad (ooh so hi-tech) the iPad battery died. This was at 8:30AM. Aren't these things supposed to be kept charged overnight so they can be USED to serve CUSTOMERS the next day? Add even more time. 5. Even the silver lining was of cold comfort. They upgraded me from a full size to whatever the next tier of car is. Why? Because they were "out of full sizes" so I get whatever is next. Not because of compensation for the terrible experience I've had as a customer. Now I'm really late to my meeting. That I am hosting. THANKS, ENTERPRISE! You've really differentiated yourself as the most non-customer centric company in the car rental marketplace. All in a days work, I'm sure. Note: Service staff seemed friendly. Okay, yeah but I'm still late to my meeting and I felt like they grossly disregarded my time. Pick it up, people. read more

I just feel obligated to leave a review. I'm telling you right now, please do not go to this place. I had an outstanding balance of a couple hundred bucks (which was not a problem before, especially considering I dropped well over 15 grand in car rentals between the two establishments on Harbor in Costa Mesa). This company sent a notice for the vehicle that I didn't even know existed, towed the car illegally from a private lot without authorization from security, never contacted me prior to or after the tow, and then my personal belongings went missing. I had a real 10k gold chain, 100 dollar plus trail running shoes, an expensive Buck hunting knife, camping gear, etc. All just POOF! Disappeared. Then to top it off, no one still, to this day, has contacted me about returning the keys to the vehicle. Instead, they just charged me 400 dollars extra for miscellaneous fees associated with the account there. I'm not even going to get into the managerial aspect of the company and how poorly they treat their customers, just don't go here. If you ever have listened to anybody, ever before, please don't go here. It is not a good place. They had one previous manager at the other facility that did an excellent job and I had a good repoire with, yet they fired him! They switch managers around like they are professional athletes nearing the end of their careers. Save your money! Go somewhere else. Please. For the love of God. This is such a terrible place. read more

Hi, my name is Melissa, I would like to thank all the people that helped me at enterprise. Each and everyone of them were terrific. They really do have the BEST customer service. I had a rental for two weeks while my car was getting warranty work done. I will be back there to rent a car the next time I need one for sure. Make sure you go to the one at 2855 Harbor Blvd. in Costa Mesa. read more

I live in Irvine, CA and usually go to airport location of Enterprise to rent a car but this time because of collision incident I had to go to Costa Mesa location because I drive Honda and Honda dealer is right in front of this "2855 Harbor Blvd, Costa Mesa, CA, 92626" Enterprise location. Man, the vehicle they gave me smells like a super stinking. Someone who rented the car before me probably smoked lots of cigarette. I initially thought car was locked /unused for long time that's why it's smelling like this but when I used the car in the evening to go to home from office I was not in the position to drive. I think I already gave you idea about my experience. I stopped by next day and representative 'Brad' showed me attitude and little rude (same time unhappy) because I went their to exchange the car. He told me you just showed up , no phone calls. I replied him, dude I called you in the evening about this matter and you gave me verbal confirmation to come next day to get replacement. Anyway my suggestion is it's not fault of Enterprise , it's a these dumb/unprofessional loser who does not know how to do business. DO NOT GOT THIS LOCATION , PLEASE GO SOMEWHERE ELSE. read more

This place is a joke with a bunch of clowns running it. Circus Vargas meets the 3 stooges. Complete nightmare dealing with them. Maybe they're having a competition on worst location ever between this place, the second enterprise location down the street on harbor jn Costa Mesa, and thirdly not to be in last place for worst location by any means, their satellite location at Fletcher Jones Mercedes dealership. I wonder if the Gm knows about their behavior. I worked for BMW 18yrs and never treated anyone close to their level of non integrity. All of them have zero customer service or retention skills, think the best way to handle clients with scare tactics/threats, and ultimately Overcharged. Maybe that's the way regional trains their employees to act that way purposefully. Seems absurd but all 3 showed extremely similar tactics and displacement of power Some being more abrasive than others. When requesting upper corporate assistance or at least regional support contact via email and calling customer service hilarious I still have not heard anything back. Just sweep your "enterprise plus Gold member" under the rug. We don't care about your business only your money. Reverse logic mentality. Looking back Kinda funny with their idle threats from a bunch of scumbags. Hey bozos line em up and be ready to go. "I hear the circus is calling for you, a new career change. Something more suited to your talents and skillset. Don't forget your makeup, wig, and purses phone/screen warriors. If that fails you can also try the carnivals although they probably would kick you to the curb soon enough, Lucky for you I'm nice and have a sense of decency to not return your favors back. Someday with your attitudes and thinking you're Mr tough guys untouchable look at me personas, you'll run into someone that is more than willing to waste their time, gladly feed that negative energy, and more than happy to return those favors back. Don't support companies like these with no value treatment, price gouging, and overcharges for every minute thing they can think of. Instead Go support small organizations that still have core values, appreciate you, and offer customer service. When the ship sinks and bankruptcy takes place they will realize who should have been important all along. Congratulations!!! Failure. report card of --5 stars!!!! read more

WARNING!!! GO SOMEWHERE ELSE!!! If you value your peace of mind, take my word and the word of our fellow Yelpers and FIND ANOTHER ESTABLISHMENT. SERIOUSLY. If you're looking for good service from good, honest people THIS IS NOT THE PLACE TO GET THAT. If, on the other hand, you are looking to get ripped off while being aggressively challenged, then by all means... I have been upset about this for a long time. I have a long draft written out about my experience, but thought I'd get to the gist of it. They sent a poorly trained rookie salesman to give me the car no one else wanted. He dismissed small damages as not being big enough to be an issue (he even used that stupid ruler to show me it was smaller than the circle guide) and didn't even record it like I asked. Then when it came time to return it they made me pay for the whole freaking windshield due to a small star on the driver's side THAT WAS ALREADY THERE WHEN I GOT IT. I made this guy come back out and inspect it upon return since Monica checked it instead and he missed it AGAIN!!! Then the manager Brittany looked me dead in the eye and said three times that it was IMPOSSIBLE that he could have missed it even though homeboy did it again just moments before. What's annoying is that even though they stole $200 from me, they still proceeded to bug me about it in the mail multiple times even though they already had my insurance information (which they didn't even need). On top of this, I witnessed them mistreat the customers before me because they were from another country and didn't know how to secure their deposit, argue on the phone with someone checking to make sure their car was going to be there during their reservation time (because this is a known issue), and have to shuttle a customer to another location because they simply didn't have any cars available despite the guy having a reservation. What an awful way to run a business. I HOPE THEY CLOSE THIS PLACE. read more

Enterprise Rent-A-Car - They gave me a car with this ding and told me it wasn't a big deal. Then when I returned it these crooks demanded $200. SHADY AF!! - Car Rental Near Me - Costa Mesa, California

I had to use this place multiple times, and I must say their selections of the rental vehicles suck! They rarely have sedan or coupe. Only cars they have are cheap American brand SUV's. Not everyone appreciates big cars. It's not always "the bigger the better." Also this one girl with layers of makeups seriously needs a training in customer service. No greetings when she came pick me up at a dealership, no hello or how are you, are you Mr./Mrs./Ms.?? Nothing! Extremely unprofessional and made me feel like I don't want to deal with her, but unfortunately she handled my paperwork and walkaround of the rental. She should be working in the back washing cars or something because she's not the type of a person who does well with people. She also dressed too casual I would send her home if she'd show up to my work like that. Their car selections suck, their customer service skills suck, I wouldn't come here unless I absolutely have to. read more

Adam was so helpful on the phone and Morcus was so helpful when I arrived! These two made renting a car the easiest experience ever! I hope management knows how helpful and customer service oriented they both are! I've rented before but this location killed it with customer service and got me into a car so quickly! I highly recommend coming here next time you need a car, and they will pick you up if you're close :) read more

Maria was very helpful. Waived the drop off fee that I was unaware of. Fast and courteous. Make sure to go over all fees before leaving.

Ok Let me just throw out some disclaimers first: MOST of the people working here were extremely helpful. Anyways. I have rented with Enterprise for years, and have never had a problem. I also book car rentals for coworkers, and have never heard complaints from them. That being said, this enterprise location is having some problems. I am not exaggerating at all about this, I pinky swear. Someone hit my car, car is being worked on, the other persons insurance rented me a car at this location. I got a Hyundai and it WREAKED like cat pee. So bad I had to come and trade the car in.. and you know what, I felt bad doing it but I couldn't stand the smell. So i go in and yes, they are more than happy to exchange the car, the customer service was great, but then they put me in this PT Cruiser that smells like pee (human this time). WTF??? Seriously I'm not a comedian I couldn't even make this stuff up. It smells like pee. I don't know what is going on with the cars at this location, but seriously, DO A SMELL CHECK BEFORE RENTING OUT YOUR CARS. read more

Seriously, screw this. I will never use this company willingly again. They get stars because they were prompt and had my car waiting, and gave me a very small break on the deposit. They were also friendly upon checkout and helped me out when their automated system tried to charge me for 3 days instead of two. But. The car I had smelled like skunk on the inside. Yea. I said it. Skunk. Not skunky weed. SKUNK the animal. It's disgusting. They also only send you off with 1/4 tank of gas....what the hell? It's bad enough having unexpected and expensive repairs being done to your vehicle and having to get a rental car just to be able to get to work and back, and then on top of that, Enterprise decides it MUST take a deposit directly out of your bank account (if you use a debit card), and it HAS to have the money NOW. Instead of just keeping your card info on file and charging it if there is a problem, which I think is more fair. If they insist on this deposit (which is supposedly refunded to you 24-48 hours after you return the car - I think it should be INSTANT if they are INSTANTLY going to take it out of your bank account), they should at least send customers off with a full tank of gas and a car that doesn't smell like skunk. I have used the company before (for similar circumstances) and I also think they should give repeat customers a break. Maybe make the deposit $50 instead of $100-$150. Hope they enjoy that extra 1/8 of a tank of gas they got to have. Free money for Enterprise! read more

Really impressive service with this location. Had to rent a larger vehicle with a 3rd row because my Yukon XL was in the shop at a nearby dealership. I couldn't get a loaner from the dealership so they contacted the folks at Enterprise. Once I went inside I was greeted and helped pretty quickly. They didn't have a vehicle in the lot that worked for my needs so they called around to nearby stores without showing any hesitation. They found me something nearby that worked perfectly and it was a slam dunk in/out deal. I can only speak from my own experience here - no problems with the pickup or return and most importantly no waiting around. read more

I found a great deal on a rental car here on-line and when I showed up to pick it up, the guys in the store were really friendly and fun! James was a really great employee to work with- he made renting the car a quick and easy process, gave us a few options for cars, and covered all of the "fine print" details that we needed to know. He informed us about the insurance policies, the gas policy, roadside assistance, and anything else we needed to know. When I called back a few days later to ask a question about my rental, he remembered who I was, and was just as outgoing and helpful as he was on the 1st day. I would definitely rent from these guys at this location again. PS- Just so you know, they're not allowed to pick-up/drop-off at the airport...take a shuttle or cab. read more

This was the worst experience I have ever had at an Enterprise. I called in the morning to reserve a car while our car was being repaired after an accident. Was told they didn't have any cars until 1:00, so I arranged my day accordingly. I dropped my car around the corner at the body shop, and they called Enterprise to come get me. And 15 minutes later, they called again. And 15 minutes after THAT, they called yet again. And 10 minutes later, the guy finally showed up with all sorts of excuses. I could have walked there, on my hands, quicker than these guys came for me. So, we get to their office and the guy tells me I can't have the car yet because it wasn't clean, and he needed to wash it. It was clean enough, but he insisted, and 20 minutes later, he presented the car, which looked worse than before because he didn't dry it well, so it was all spotty. The car was presented with 1/4 tank of gas, which is ridiculous. Why in the world wasn't the tank filled?! Laziness, that's why. They ran a $100 charge on my Visa card, "for security", even though this was handled through our insurance company. 15 minutes after I left their lot, I got a phone call informing me they still had my credit card, so I had to return to pick up my card. By this time, more than 2 hours have elapsed since I dropped my car at the body shop. My afternoon was pretty much wasted. I returned the car this evening and got to wait for quite a while for them to process the return. And even though I had called ahead and asked how long it would be for my $100 security deposit to be returned, and was assured they would refund it immediately, I got a total run around and had to pitch a fit to get the credit issued. Ridiculous. Lastly, they asked how my experience was. Seriously? Not great. Is there anything we can do to change your opinion? Sure, do you have a time machine? Can you give me back 2-1/2 hours of my life? No? Well, thanks for nothing. The Chevy Malibu was really nice though. read more

Got a car smelled and had dog hair all over. Not one to complain but knew it was dog hair because there was a dog brush in the backseat along with other various stains. Fingerprints all over the windows and doors. Easily the worst car I've ever rented. The workers seem real cool but the quality control here is nonexitent. read more

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Total scam they asked for three references and a $200 deposit, but I've been to the Fullerton location the Irvine location and the JWA location and no one said anything about references, in addition every other enterprise only charged me $100 for a deposit, super racist white folks who work here! read more

Horrible. I had a reservation today that was VERY important for me. I showed up in the morning with my wife and 4-year old in the car, and they informed me that there was no car available. "But I had a reservations and just talked to you guys last night to confirm." The guys behind the counter just shrugged their shoulders. Their excuse was that many people don't show up for their reservations, so this location will give their vehicles to the nearby dealerships whenever they need a car for one of their customers, even if it's already been reserved by someone else. So, just be aware that, for his location, reservations are pretty much meaningless and you need to call them before you drive there to pick up your reserved car. Chances are they already gave yours away. read more

I was just rear-ended badly and my car is being repaired so their insurance company set me up with an Enterprise Rent-A-Car. I went to pick up the car this afternoon on a small-time crunch but plenty of time to pick it up . Bradley the manager made this situation so much better for me. The insurance company dealing with this was being extremely difficult and I was almost unable to pick up my children. Bradley was able to fix the problem with such a kind smile and even on his birthday while I had a bad attitude. I appreciated everything he did and because of him I honestly feel I will only use Enterprise going forward for any rental needs I have. I really can't say enough nice things about my experience specifically with this rental car location. A big thank you to them read more

After my car was rear ended, I needed a rental car for 25 days while the repairs were done. I requested a car that was similar to my own- a BMW 325i. What I was given was a Nissan Rogue (an intermediate SUV). I asked to switch cars after a week and was told on Thursday that I would get a call back by same day, close of business. The call never came. I checked in each day until Sunday and was told that I would eventually get a call back. On Sunday my own check in call resulted in an acceptable swap. However... When my car was ready for pick up at ICC Collision in Santa Ana, I was told that Enterprise would pick the car up from the shop for me. I called this Enterprise to let them know where I was dropping it off and the agent told me "I don't know where that body shop is". I told him its location and he said "that isn't my branch". I asked him if he could direct me to the right location and he told me "that isn't my branch so I can't help you... But best of luck with that". I tried to call back to speak with a manager about his horrific customer service and nobody answered... Not surprised. Being in a car accident is stressful enough without having to deal with chasing people down to do their job, horrible customer service, and more. If there was a way to give this Enterprise a 0 stars rating, I would. read more