Dr Cruz and his staff is amazing!!! I took my cat Wiskey there with a bad neck bite wound that had…read moregotten infected and was worried sick about him and Dr. Cruz went above and beyond to help my cat! Worked with me financially and did extra for Wiskey:) He also checked out one of our newborn puppies and gave us a piece of mind and showed us how to bottle feed him properly. Everyone at the hospital was kind and helpful! I would most definitely recommend Jets pet hospital to anyone and their pet! Thank you Dr. Cruz!!!

They are very nice but the prices kept going up. Ending with a price tag around $5000!read more

took my dog there when he a had trouble breathing and they fixed him right away! I recommend this…read morehospital very much !

I wanted to take the time to leave a glowing review for Dr. Berschauer and his staff…read more We came into Healing Hearts around 8pm on 8/8 to unexpectedly say goodbye to our family dog, who had been with us for 13 years. I was devastated at the possibility that this was going to be the outcome, and Dr. Berschauer and his staff made the pain of losing a pet and all of the emotions that came with it feel just a tiny bit more bearable. Their bedside manner, the way they treated us, and especially the way they treated our dog meant so much to us. Moments like these are incredibly hard, and I'm just so thankful that this was the place we chose to go, even though there were other facilities much closer to us. We never felt rushed & Dr. Berschauer took the time to make sure we understood why he believed it was the right decision given our dog's physical state and the pain he was in. His kind words and the way the entire staff cared for us made it feel like such a peaceful transition for our dog. We left obviously heartbroken and incredibly emotional, but also at peace knowing that he was surrounded by us and was able to take his last breath peacefully. It never felt clinical or like we were just in a room waiting for something awful to happen. They gave us the time and space to say goodbye. Thank you so much to Dr. Berschauer and your entire staff. It meant more to us than you probably realize to have that time with him and to be there when he took his last breath. We will always be grateful for the kindness you showed our family during one of the hardest moments we've ever had.

Dr. You and the staff were super sweet and patient. They were very caring with our dog, and were…read morereal with the possible outcome regarding her condition. Thank you so much you guys for all the patience and empathy during the time of stress with our dog. Much love and appreciation!!

The vet who was in was terrible I was quoted a 20 min wait…read moreto see someone I was there for over 2 hrs and when vet came in saw -my pet ( bleeding) said surgery and the assistant will bring quote .. hmmm 3310.00 Well decided to get another opinion 558.00 later pet was good Never again maybe that vet but Not impressed w anyone here .. there are other really good er centers

I would like to give kudos to Salina. She is truly a wonderful and caring person. I was having…read moretrouble giving my dog his medicine--so much so that he bit me. When I called VCA for assistance, Salina immediately stepped up to help. On multiple occasions, I had to bring him in, and each time she greeted me with a smile and was ready to assist. She took the time to sit with me, listen to my frustration, and understand my concerns about my dog. She never rushed me, and I never felt as though she didn't care or that I was just another customer. That meant the world to me. I genuinely felt heard. All of the staff at VCA deserve a big thank you. From the doctors to the reception team, everyone has been truly outstanding. You all have my heartfelt appreciation.

I would give this place 10 stars if I could. It took me over a year to write this review because I…read moreget choked up talking about this, or even having to re-live it. But I think people deserve to know about these vets. My 4 yr old Pomsky was experiencing issues breathing at around 10pm on March 31st 2025. I had this location in my notes as a top choice ER since they are the closest to my home. My Pomsky abruptly died and unfortunately, she was already gone by the time I placed her in my car. I still wanted to fight to save her. I rushed her to this VCA ER and I stormed into the building with my limp 25 lb dog in my arms, and the receptionist IMMEDIATELY jumped up and lifted her arms and collected my beautiful girl. I begged them to try to save her and try if they could. They immediately took me into a room and told me softly they'd do everything in their power. Minutes later, they gently told me she passed and I was grateful how empathetic and kind they were to me. They allowed me to see her and say my goodbyes and they offered cremation services. They were sweet, empathetic and kind to me the whole time. They told me to stay however long I needed to. Fast forward to a few days to a week....they sent me a card with all their notes and signatures sharing their condolences and showing so much kindness for my beautiful angel. I still have the card. Thank you all so much . The very next week after, I received in person a beautiful box with her ashes, nd her paw prints and a piece of her fur. This vet gave me so much reassurance and closure I needed. I love you guys.

I wanted to update my previous review because our experience with Yorba Regional Animal Hospital…read morehas considerably changed, and I think it is only fair to acknowledge that. We have three dogs, all with different needs and different insurance, and I can only imagine how difficult it can be at times to keep everything organized. One of our dogs is a military service dog, another is a retired service dog, and our third is a pug with quite a few medical issues. Yorba Regional has been extremely patient, accommodating, and kind with all three of them. The veterinarians are knowledgeable and available when we need them, and Dr. Hong and the staff have been wonderful with our dogs. Most importantly, our dogs genuinely love them and are comfortable there. I also really appreciate that, in our experience, they don't try to push unnecessary exams, vaccinations, or treatments. They discuss what our dogs actually need and have always been respectful of our decisions regarding their care. Of course, this is our personal experience, and everyone may have a different experience. But we have been bringing our dogs to Yorba Regional for over 14 years, and after all that time, I think it's important to give credit where credit is due. We are extremely happy with the care our dogs receive at Yorba Regional Animal Hospital and very grateful to Dr. Hong and the entire staff for the kindness and care they continue to show our family.

First visit here i.am very happy with everyone that i interacted with. Very nice helpful staff they…read moreare now our primary doctor for my dog. I would highly recomand this place.

I cannot say enough good things about the staff at Emergency Pet Hospital of Glendora…read more Friday night was one of the most stressful nights I've experienced as a pet owner. My Frenchie was having her first litter, and things became very chaotic very quickly. On the way to the hospital, she had her first puppy right there in the front seat of my truck! When we arrived, I called to let them know what was happening, and they were kind enough to come outside and help bring her and her newborn puppy inside. From that moment on, I felt like she was in good hands. The staff was incredibly welcoming, gentle, and compassionate. They knew how to keep me calm without overwhelming me with how serious her C-section was. I was scared and had so many questions, but someone was always there to explain the process and talk me through what was happening. There was honestly no wait time, they took her in right away. I also really appreciated how comfortable they made me feel discussing the cost of everything. I never felt pressured or like I was being pushed to make a decision based on money. Everything was explained clearly, and I felt respected throughout the entire experience. My Frenchie is now home recovering, and I'm so grateful to everyone who took care of her and her puppies. Thank you for being so kind, patient, and compassionate during what was an incredibly scary night for me. I truly appreciate everything Dr. Roy & team did for my girl.

This review has taken me some time to post because it has been a difficult situation to process. We…read moretook our 6 year old otherwise healthy Labradoodle in due to extreme lethargy and swelling. Intake was fine, but that was the only part of the experience that was. Our dog was taken away for testing and we were left to fill out paperwork. While we were doing that, another patient was trying to make payment for their dog's sudden euthanasia. His card was not working and he was offering alternate ways to pay with no real help or feedback from reception. He felt a bit panicked...his significant other was crying in the exam room while the fact that his card declined had become a very public discussion in the lobby. While we were there an owner came in with a dog that had been hit by a car and another owner came in with a pet with a snake bite. Both were visibly rattled. I had to help one of the owners fill out the intake paperwork, as no help was offered. While we have a dog being put to sleep in one room, two frantic owners in the lobby, and me anxiously awaiting test results, the two people at the front desk talked about their weekend plans and laughed. This went on the entire time I was in the lobby. We were taken to an exam room. The doctor could not pull up the xray images. After waiting for some time, my nerves were frazzled and I ask that she simply dictate what she found, as we did not need visuals. She denied my request and left for 15-20 minutes while trying to figure out how to get the results sent to the correct computer. That wait was horrible as we had absolutely no clue as to what was going on. She finally returned and told us that there was an issue with our dog's spleen and that the surgery would be $8,000 and "probably not worth it." The other options were to take her home and simply wait for natural death, take her home with Chinese herbs that would help death come sooner but not ease the pain, or put her to sleep. At that time I asked my husband to bring our children down to say goodbye. Understand, that morning we left for work with a perfectly healthy (so we thought) 6 year old dog and this decision was absolutely unexpected. After waiting an eternity, the tech came in and administered the medication that caused her breathing to slow and eventually stop. We never saw the doctor after our decision was made. No one offered condolences or their expressed regret that we had such a heavy experience. In fact, though there were signs on two doors that said "please be quite, someone is saying goodbye to a loved one" we walked out with red, swollen faces to staff still cracking jokes behind the desk. It felt surreal. Sometime later a voicemail was left letting me know her remains were ready for pick up. Before I could call back, they placed a second call. Quite frankly, I wasn't ready to take that call knowing what it was about, but I answered. The person on the other end was very matter of fact and ended the conversation saying that if I don't come by the end of the week my dog's remains would "be disposed of." Mind you, this is the first time their office ever talked to me...it isn't like months or even weeks had passed since I was given this information. Additionally, my dog's cremation was a service that I paid several hundreds for. To act like they were doing some favor by holding her 5" x 7" box in their office until I could pick her up was unacceptable and cruel. Over the years I have had many pets that passed and I have never, ever experienced such treatment. I, unfortunately, have to drive by this location daily and every time I do I think back to the poor treatment we experienced from the time we checked in until we picked up our dog's remains. I write this as a word of caution because I would genuinely hate for another pet loving family to ever experience this.

We've had many cats over the decades and they always go South on weekends, never fails. Our vet…read morerecommended this hospital and once again he was right on the money. We had to put our beLOVEd cat to sleep yesterday. Since it was an emergency hospital, we couldn't just show up at the appointment time but wait about 90 minutes, which was hard but I understand other pets had emergency situations. The all female staff (?) were kind, calm, and wonderful. This team must enjoy working together. The process was polished and caring, and Dr. Crossin made us feel like she's known us and our little boy for years. I miss him so much already and I'm happy this place was here for us. ************************ I'm surprised at how low the Yelp rating is here. My best guess is that when people love an animal and have to spend big bucks on emergency surgeries and such, the frustration bleeds thru to reviews. In life or death scenarios, our emotions run high and sometimes expect too much from people who can only do so much? Nothing about our experience here indicated haphazard or inconsiderate care, for what that's worth.

I am writing this to share my recent experience, which was a mix of helpful medical care and deeply…read moreconcerning professional conduct by a staff member named Naomi. On the early morning of May 7th, I brought my dog in for labored breathing. After X-rays, the vet determined he had an asthma attack caused by allergies and that his lungs were inflamed. They administered an injection to calm his breathing and sent us home with steroids. However, by 4:00 AM on May 8th, his breathing was still strained, so we returned. He received another injection and a prescription for Albuterol. Unfortunately, the pharmacy process became a nightmare. A local CVS could not fill the script due to technical errors in the way it was written. I then placed an order through Chewy.com on the morning of May 8th. By May 10th, Chewy confirmed they were still waiting for the clinic's approval. When I called the clinic to follow up, I had the misfortune of speaking with Naomi. I explained that my dog had been struggling to breathe for two days and asked why the approval was being delayed. She was incredibly rude and insensitive. When I expressed my desperation to get my dog his medication, she told me that if he couldn't breathe, I should simply "take him to a different clinic." When I told her I was going to bring him back to AEC, she said they were no longer accepting patients today. When I asked to speak to someone else besides her, she placed me on hold for 25 minutes. When I tried to call back three times from my own phone, the calls were sent immediately to hold. Suspecting I was being screened, I called from a friend's phone, Naomi answered immediately. When I asked why I was being sent straight to hold, she stated she would leave me there until she had "new information." I was so shocked with her condescending tone. I even asked if she was hearing the way she was speaking to me, she replied, "Yes, I am," and put me back on hold. After being left back on hold for several minutes, I hung up and called back. Bella answered the phone. She was the complete opposite of Naomi. Bella went out of her way to help me. I told her I no longer wanted to wait for the approval for Chewy to fill the order and was going to see if I could fill the prescription at Walmart. Bella called around to different Walmart locations to confirm they had the Albuterol in stock. Thanks to Bella, I finally have the medication. While I appreciate the medical diagnosis and Bella's help, Naomi's lack of compassion was unacceptable. No pet owner in distress should be treated with such hostility, especially when the delay involves watching their beloved pet suffering. If you bring your pet here, please be cautious of Naomi's involvement in your care. I have seen other reviews talk about an emergency vet in Redlands. I was not aware there was one. I can't imagine returning to this clinic now after the treatment I received from Naomi.

My dog was attacked by a big dog. I am so thankful that the doctor and staff were there to help me…read morehelp. I will always be grateful for their kindness. She's recovering now and I recommend East Valley hospital for animals is clean. Staff is great. The doctor was amazing and I will continue bringing my animals there. facial very compassion to animals and very loving if I can wait it at 10 I would've given it a 10 yeah Thank you everyone so much

Dr. Garg is a wonderful veterinarian who took excellent care of my dog. He was knowledgeable, and…read morethorough, and took the time to answer all my questions and keep my dog comfortable. The staff was also friendly and helpful. I would confidently recommend Dr. Garg to anyone seeking a compassionate, trustworthy veterinarian who truly cares about their pet's well-being.