Dr. Jenny Vasquez helped us through one of the most heartbreaking moments a pet owner can face--saying goodbye to our beloved kitty after a battle with cancer. She was incredibly kind, knowledgeable, compassionate, and patient, giving us the time and support we needed without ever making us feel rushed. Dr. Vasquez treated our kitty with such tenderness and dignity, while also showing genuine care for our family. Her calm and compassionate presence brought us comfort during an unbearably difficult time. Words truly cannot express how grateful we are for her kindness. I cannot say enough wonderful things about Dr. Vasquez and would recommend her without hesitation. read more

The Critter Care Center - Mr. Cat - Veterinarians Near Me - Norco, California

We are beyond heartbroken and devastated over the care our English Bulldog, Tank, received at this clinic. He was clearly suffering--and the clinic was aware, as I repeatedly communicated his condition through both phone calls and in-person visits. This all began after Tank was placed under anesthesia at this clinic on 2/12/26 for a dental cleaning and the removal of his front teeth. From that point forward, his health steadily declined. He began losing hair profusely and developed severe itching. We brought him back in, and Dr. Nathalia prescribed medication that had no effect. After over a week with no improvement, we returned, only to be given the exact same medication again, despite it not helping the first time. As Tank's condition worsened--his hair loss continuing and his face beginning to swell--we sought help at the Corona 24-Hour Emergency Hospital. There, he was diagnosed with a severe yeast infection and was prescribed prednisone and antibiotics for 14 days. After completing that treatment, I spoke with Dr. Silveria and explained everything Tank was experiencing. At that point, his condition was alarming--he had a strong, foul odor, was not eating or drinking, was shivering constantly, and could barely urinate. Watching him suffer like that was unbearable. Her response was, "Oh, he's doing this to himself," which was deeply upsetting and dismissive given the severity of his condition. When I asked about his symptoms, I was told they were due to the yeast infection. However, I felt strongly that something more serious was going on. Despite this, I was reassured that an itch medication would resolve everything and was told, "I guarantee that within 48 hours Tank will be back to his normal self." I was also instructed to continue hand-feeding him. There was no urgency, no further diagnostics, and no indication that his condition might be critical. That improvement never came. Instead, Tank continued to deteriorate. His condition worsened day by day, the foul odor intensified, and he remained in visible pain and distress. Tank did not deserve this. He deserved to be heard, properly evaluated, and treated--especially by a veterinarian who had cared for him since he was a puppy. His condition rapidly declined, and he passed away from sepsis on 3/25/26. I will never forget the pain he endured or the helplessness we felt, trusting guidance that ultimately failed him when he needed real care the most. I cannot shake the feeling that his suffering was dismissed and that more could have been done if his symptoms had been taken seriously. That trust was broken in the worst possible way, and now our dog is gone. I am sharing this so other pet owners will advocate strongly for their animals and seek a second opinion if something does not feel right. No one should ever have to go through this kind of loss, wondering if more could have been done. read more

I found a stray dog with pyometra and the staff were so sweet and accommodating. They understood the urgency of the situation and worked with me to make a payment plan and get her in for surgery with all of our busy schedules. I've been bringing my pets here for close to 10 years and they're some of the only ones I trust with my babies. read more

The Critter Care Center - Staff tucking in precious baby after surgery - Veterinarians Near Me - Norco, California

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Our chickens were taken in because one of them wasn't eating, lethargic and not eating. The other chicken was there just for check up! However, after paying over $500 was told that out sick chicken was actually in perfect health and our check up chicken needed antibiotics. We went on 7/8 and today 7/12 both chickens died. I feel that nothing was done for our chickens, this is why they ask to just drop them off, so we can't see what's being done. In our case NOTHING WAS DONE! And I asked several times if they were treading the right chicken! I was assured that yes, they were treating the right one! Very, very upset! read more

The Critter Care Center - Petunia and Frizzle - Veterinarians Near Me - Norco, California

took both my chickens Frizzle and Petunia here Wednesday (7/8) was very pleased with the service and vet was knowledgeable in their conditions, but for my chicken Frizzle that was in worse condition ( not eating, lethargic) than my chicken Petunia( eating fine, was having diarrhea) vet made it seem as if Frizzle was healthy and said it was a weather change, while Petunia got medicine and further treatment. It got to the point where me and my mom were constantly asking if the right chicken was being treated (which they claimed yes). Today ( Sunday 7/12) they both passed away. We did everything that was said, gave the medicine that was given and even a recommended supplement but they were not improving. Just sucks how the vet claimed they were both in good shape and gave me high hopes that they will recover soon when obviously they weren't, felt as if she didn't even evaluate them. I'm very heartbroken. read more

The Critter Care Center - Frizzle and Petunia - Veterinarians Near Me - Norco, California

I had a medical emergency for my pet rabbit that fell from a fall. We took him to a hospital that specializes in dogs, cats and rabbits where they did x-rays, blood work, and a full evaluation. The hospital saw that my rabbit had a broken left hind leg and recommended amputation or euthanizing him. This was upsetting news as I was thinking about my rabbits long recovery if we decided to do this, I also couldn't believe euthanizing was an option. The hospital was great in providing us with a tone of information for exotic pet vets that we could contact. The very first vet on the list was "The Critter Care Center". I called them worried that they couldn't help my rabbit and explained what the situation was from the hospital. The Critter Care Center saw my rabbit immediately and the Doctor called me back within a few hours. The Doctor was very nice, very caring and compassionate about treating my pet rabbit. The Doctor gave us even better news that my rabbits leg can be saved with placing a splint on his leg, and provided us with how to take care of him for a fast recovery. The Doctor has over 20years of experience in treating rabbits. They treat many exotic animal pets. The Doctor even provided me with a list of foods and hay that is better for him to eat compared to the food that PetSmart or Petco sell. I am very happy with the love and care this vet has and is continuing to provide my rabbit that I am making them my primary vet for my other pets as well. read more

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I love this place. Dr. natalia is really caring, knowledgeable and always looking for the best options for my babies. I like that is more holistic and not always running for a pharmaceutical solution like other places. Everyone, the staff is always nice and finding better solutions for us. They know my pups, is a personal experience with each one of them. My experience has been very good. I trust them and to me that is highly important to me. read more

wouldn't recommend this place, they'll lie to your face and say your animal can be healed knowing they're ill, scam and now my chickens are dead within 3 days of taking them here. read more

We got quoted 25$ for a dog nail trim so we brought our other dog because they said no matter the weight that it would be 25$. Well once we get there and pay they charge us an additional fee for tech fees? Which I've never heard of, we've been here before. Very shady and dishonest. Idk if our 6 fur babies will ever be back. read more

I made an appointment for my cat. Staff stated $300 for shaving him including sedation. One of the staff examined cat and told us that he quoted charges on high end. It may be much less. Then this woman came, called herself doctor to examine the cat. She stood there and ask us to get the cat out. Barely checked him 2 min and left. Another girl came and quoted us $855. Almost 3 times more. On top of that, she claimed that she gave many discounts to get good deal for us. We left. This Veterinarian woman is scam. Wasted our time and trust. She never came back to explain why cost was increased 3 times. She kept sending her assistant. Also, she charged $80 for the visit, then her assistant said that her technician will charge another fee to check the cat for shaving. Please do not go to this place and save peace of mind. Staff sure is good, polite and fair but Veterinarian woman is greedy and unfriendly. read more

We want to thank the critter care center for the love and care they provide at their clinic. And specifically Dr. Silvera and Logan for their kindness and true unconditional love for animals of all kinds. We had to put down one of our family dogs recently. As sad and heartbroken as we all were, they made his euthanasia also a beautiful experience. If you are looking for a veterinary clinic who deeply cares for animals this is the place to go. You are not treated like their clients but apart of the family! We are so thankful for the critter care center and their staff. We love you guys!! read more

Don't come here if you want your cat to live. I was debating writing this cause it's been a while since this occurred but I do wanna save other people the heartbreak of loosing an animal. I took my cat here last year around March because he was going through severe jaundice and his belly was so inflamed so I took him in and they immediately quoted me $700 for an ultrasound to look into his stomach. At this point I'm desperate to save my cats life so I get everything ready for the day of his appointment show up and the lady ringing me up was so insanely rude I didn't even wanna drop off my cat anymore. She then charged me $800 which I thought was weird but I paid anyway cause I love my cat. Then after dropping him off I get a call that the rude lady actually overcharged me $100 so yes it was supposed to be only $700 but I could use it as credit for their services. I wait about a week for the results while my cat is suffering and I'm praying that he makes it. Finally the day comes and they call me and tell me that unfortunately they don't know why the service they use for the ultrasounds doesn't have my results SO I PAID $700 FOR LITERALLY NOTHING AT ALL. At this point I'm so heartbroken and desperate to save my cat so I ended up taking him to a different vet. The animal shelter on Alessandro in riverside told me that day they tested him and he was positive for FELINE AIDS. I didn't even know about this disease and the vet told me unfortunately it was extremely common and my cat probably wouldn't make it. He passed away a couple of days later after suffering so much. Now that I'm educated on the signs of this disease I know what to watch out for but how did professionals at critter care not even rule that out as a possibility?? I'm pretty sure I still have credit there but refuse to take my other pets and have been trying to find vets I actually trust after this whole incident. Please beware read more

Nellie definitely cares for the well being of animals, especially those critters. I was not super excited that the two ladies at the front didn't even greet me or acknowledge me for about 5 minutes while standing. Super awkward. But....I will handle some rude front staff for the care of the vet. read more

Thank you Critter care. You killed my cat. I spayed my cat and she died 4 days later. They sewed my cats urinary tract up. My cat could not pee and she died. Thank you to the vet in Upland called Marqueen!! They humanely had to euthanize her. Horrible horrible to have my daughter's cat die due to this!!!! Never ever !! Side Note They won't even return a call!!! We are absolutely horrified. I'm so so so so upset!! read more

I can't say enough about our doctor!! She is so amazing and we love her like no other! The time she takes to care for my pips is the best. You would think that Piper was her dog! I will not ever leave for another vet! Dr Silveria is who you want to care for your fur babies!! Nothing but love love for her and her staff!! They all rock!! read more

The Critter Care Center - Veterinarians Near Me - Norco, California

I will never support this Vet after the incident today. I and another gentleman were Good Samaritans for this little chihuahua dog that was hit by a car and left for dead. I took the responsibility of assuming care for this little dog. I came to Critter Care since it was the closest vet to the scene of the accident. The dog was bleeding with a broken leg but still alive. Upon arrival, the receptionist first went to the back where I suppose the doctor was. She came back and let me know they could not care for the dog. She stated the Vet had "zoo clinic". I pleaded for them to help this poor dog in pain. She referred me to an Emergency vet in Corona (it's Friday before noon) regular business hours. I drove to the emergency vet and shame on them as well for trying to refuse care until I told them the owners would be there. SMH....This is DESPICABLE practice...refusing to help the sick and maimed. Shame on you money grubbing Veterinarians. read more

The Critter Care Center - Veterinarians Near Me - Norco, California

Came here because I had specific needs for my dog. Initially it was great and I appreciated the accommodations up front. However, until I met the vet whom did not introduce herself I knew right away it was going to go down hill. Most vets I met were enthusiastic, she was plain depressed. I understand of the vet field situation (former vet tech) it being stressful and low pay scale, but if you can't deal with it retire instead of taking it out on others. I'll keep it short. They do not practice fear-free. They do not understand dog behavior and training. They do not know how to handle dogs in specific situations. Vet told me not to feed my dog during examination. His anxiety and fear was already up the roof because of them. They made the situation worse and you tell me not to give him treats? How is he supposed to look forward to the next time any vet or tech touch him? This is why many dogs are afraid of going to the vet because there is zero respect for the dogs. I didn't listen to the vet and continue to give him treats because I did not want to break my dog and I relationship, and for him to not be fearful and anxious if he saw my usual vet or any other vet. Vet tech continue to pull and drag my dog. My dog resisted and they still continue to force my dog. This does not help the situation for anyone. Like I said I went here because I had specific needs that my usual vet can't offer. Don't judge the book by it's cover. The vet clearly did this. Go somewhere else that respects your pets and you, and that practice fear-free. read more

Amazing staff and doctors. Was the perfect place to bring my chinchilla Oliver. They did dental work and were very caring and did a fabulous job with my baby! read more

I brought my semi senior dog here for diagnosis and treatment of a few bumps he had. The day of surgery, he was checked in, and the staff, just looked "unproffesional" to me, piercings, colored hair, eating a mouth full of food as they came to get my dog........ several several hours later, I called to check on my dog, and they told me he was ready, we picked up a still fairly lethargic dog, and i didnt think he should have gone home yet.....at our check in a few days later, the staff accused me of letting the dog like his wound open, I knew that to be untrue, becuase I was home with him for several days, he didnt get alot of licks in...... so they stapled his incision, which i can only imagine hurts unsedated. During the ride home, he bleed alot, and we went back immediately for more staples.....now this incison looks like hamburger meat...it looked bad.....and i can see it trying to pop open. I decided at that time to go to another vet, and had his wound looked at...it has since healed, but I will never go back. read more

Came here a few times for my pup. He was having some tummy issues, which we eventually found that it was caused by some bacteria. The vet prescribed proper medication and it looks like my pup's all fine now, even though we have to do another fecal analysis in 2 weeks or so just to make sure. Everyone was very friendly and helpful; the staff answered 100s of questions I had as a new dog parent. To be honest, I came to The Critter Care Center because another vet cancelled my initial appointment. But I'm happy that I found this place!!! It's closer from my house compared to the other vet, and I appreciate how professional and courteous everyone is at the Critter Care Center. O by the way, it is warm inside the facility. I get hot easily, and I make sure to wear shorts and short sleeves when I visit. (My first visit wasn't pretty because I was sweating quite a bit.) read more

Came here a while back and had an awful experience. The vet was rude and the visit was pretty much useless. I was referred by a different vet who had no availability. I called before making an appointment about getting simparica trio and was told they would prescribe it there. When we got there the vet refused and gave us a topical treatment that did not work. I ended up with an expensive bill and a flea infestation. I find it weird that they have a high rating with all of the one star reviews. read more

I took my cat to this location a few years ago and had a good experience, so I decided to bring my dog in when he started itching a lot to see what was going on. We first saw the vet's assistant, who asked all the same questions I had already answered when I made the appointment. The vet came in for no longer than two minutes, listened to his heart and felt between his legs. She asked me a few quick questions but didn't seem very interested in actually checking him out. Then she said it was probably fleas and went to get a quote. Her assistant came back with a $500 quote. She did make it clear that I could pick and choose what I wanted, which I appreciated. I told them I'd call my husband to talk it over, and while I was on the phone, the assistant came back and added another option for flea medication, saying, "We didn't have this option before, but now we do." How do you all of a sudden have something cheaper available? When I finished talking to my husband and she came back, I asked how they were sure it was fleas and not something else. She said something along the lines of this time of year being very common for fleas, and they were '90% sure it is', and 'if this flea medicine doesn't work, then you'll know it's something else'. I asked how they could actually confirm it was fleas when all the vet did was listen to his heart and feel between his legs and she said she could use a brush and check for it. Then she opened a drawer, couldn't find a brush, and basically just confirmed it was fleas. In the end, I paid the $80 exam fee, $70 for a heartworm test, and another $70 so he could get heartworm and flea medication. The main reason I'm writing this review is because I took my dog to the groomer today and asked them to check for fleas. They looked, and didn't find any, which is really irritating. I don't like vets taking advantage of people who love their pets and would spend money they don't have just to keep them happy and healthy. And I honestly think that's what this place is doing. Save your money and go somewhere else. read more

We recently had to euthanize our dog Zoey. Critter Care was quick to schedule an appointment, they have a friendly staff and Audra was very detailed in the cause of our dogs suffering and why treatment options would not be recommended. She gave us comfort, her staff was patient with us and provided comfort for the dog and our 2 children. This has been the hardest thing our family has had to do and we are thankful to the Critter Care Center for their support and kindness read more

We started out looking for a vet that could handle all of our animals; cats, dog, tortoise, chickens, ducks and goats First appt was 2 of our cats, one newly adopted and one we had for years, the male vet was extremely dismissive of our concerns, we even told him about the cats PU surgery and problems he had with his urinary tract, he said that the cat had peed in the carrier so there was nothing wrong with him. A couple of weeks later he was still not himself, we went back and saw a different vet, they actually did labs this time. But he was too far gone by now, we took him to an emergency vet and he died that night, he might have lived longer if the first vet had not sent us home without even checking his labs or anything. I should have known then, but... I made an appt to get my baby male goat fixed, the instructions given were to not feed him after midnight before surgery day He nearly died on the table! Ruminants can't be without food 7 water, you never starve them, so of course he had trouble with the surgery! We rescheduled and got the surgery done, this was a bit over a year ago Yesterday we found out 3 of our goats are pregnant and the boy that they "fixed" has one testicle hanging, I mean how incompetent are you that you miss a testicle? Oh and they charged me for both times with the boy goat, so I paid a fortune to have him fixed by them, or not fixed as it turns out Finally there is Suzette, she is a horrible human being, she is abusive to her co-workers (especially the males) I have witnessed her saying the most degrading and insulting things to her coworkers (she threatened to "smack upside the head" a male employee sitting at the front desk), she has insulted and yelled at customers and it was she that told us to not feed the boy goat before surgery, then when she was told about it she yelled at us for not feeding him! Like we knew and did it deliberately, she's a nut to blame other for her mistakes, she took no responsibility for the misinformation she gave us and worse she blamed us for it... I don't know how that works in her head..... I don't know why that woman has a job there, she is incredibly combative and demeaning to everyone, coworkers and customers, but when the boss comes into the lobby she is suddenly all smiles and rainbows. It's like the switch flips when someone above her is present, then turns off when they leave She is the most toxic woman I have seen in a long, long time If you care for your animals, please find somewhere else to take them read more

Went 3 times for the same infection. Spent over $800 on an ear infection that kept returning. Better not come back again. But also, told the vet my dog has flees I can't get rid of. She told me, she doesn't have any flees just dry skin. So sold me meds for that instead. And guess what I just saw today.... FLEES. I'm pissed read more

It is so nice to have a local family owned reptile shop in the neighborhood. Also the owner has done some pet sitting for my reptiles and did a great job. read more

Not exactly Happy with the veterinarian service I received from this location. It has now been two weeks since I had initially gone in for a concerning issue with my Amazon parrot. Saturday Dec 4th everything seemed to go smoothly, check up, x-rays, bloodwork all done. Blood tests came back pretty fast, Although I had to call them for the results. A doctor didn't explain them to me, vet Tech did. I decided that I wanted to get a fecal examination because I wasn't exactly happy with the results. I went in the following Monday and dropped it off. At this time they had known my parrot had arthritis in his feet, he was slightly dehydrated and possibly had a vitamin A deficiency. I was hoping for some anti-inflammatory meds and yet none were given to me. Had I have known at this time the Chase for just getting answers would be so tough, I would have demanded meds at the time I was there. After this It just pretty much went downhill. The fecal test was sent to me but no one was able to read it to me. So I'm looking at this paper for a couple days wondering what the hell is wrong with my parrot. I'm asking questions on Facebook asking my friends that know how to read blood work. ( freaking out because that's what the Internet does) All in all I keep calling and asking if someone can read them for me. Every day someone says, the doctor will be in tomorrow. Call in the next day, the doctor won't be in until 9 o'clock the next day. I called that day, waited, no one calls. Finally Dr. Megan calls me on Friday ( 6 days after ) around 4 o'clock ( Dec 10) she informs me of everything that's going on, confirms that she feels that there is nothing too concerning but she will be calling around to my local area for pain med pick up within the hour.. Friday comes and goes, 6 o'clock rolls around, still no call... they're now closed. This went on for a couple days of me having to call the office to see what's going on. Finally on Saturday I got so fed up but I ended up going to an emergency room in San Diego (2 hours away) because my parent was still showing signs of distress. He now had discharge coming out of his nose and was still falling off his perch. I had to demand the x-rays be sent to me at this point since I was going to be visiting a new location... mind you, I had called every day for those x-rays trying to be as polite as possible. They apologized saying they were unable to send the actual x-rays & instead sent screenshots, which were unhelpful since they were unclear. It is now two weeks later, December 18 and I have still yet to receive a location where I am to pick up the meds. This is after repeated Calling from the 13- 15th talking to Multiple employees on the phone Assuring me that they are working on it and they'd get back to me. The bottom line is, all my animals are family. I would do anything for them and pay anything to get them better. Two weeks is considerably too long to wait for anything. It is not my job to track stuff down, it is the job of the vet that I paid for services... $400 turned into $800 because I had to turn to someone else. The Emergency Vet that I went to in San Diego quickly did everything that I needed the same day of visit. Sadly I had high hopes, this location was recommended but will never be returning again. read more

The Critter Care Center - Veterinarians Near Me - Norco, California

UPDATE: I took this poor soul (Penelope) to this Vet because of the good job with Macho Dr D did after his attack by a vicious dog attack. Unfortunately Dr D is not there all of the time and her front office personnel seem to think it's ok to treat me like crap (literally). Suzette thought it was ok to throw the fecal (poop) samples at me because I walked out because of how they treated me. She hit my dog when she launched it through my car window and hit Macho so hard that he yelped. DJ was a coward and wouldn't talk to me face to face and Suzette called me a POS and told me to never to come back; like it's her decision. My question Suzette is why didn't you just throw the poop away?! What point were you trying to make?! It was double wrapped in plastic so it wasn't a smell it gross issue. You know what I think it's because Suzette you are unfit to work with the public. Suzette's vile behavior speaks for itself. They also refused to give advice on Macho's back sneezing and coughing up phlegm after their treatment. He has a scar on his side but considering that the vicious dog tore all the skin off his shoulder, it looks pretty good. Dr D blocked me on Facebook after I asked questions in Messenger about Macho's recovery -- he was bleeding and had a huge open wound -- on a Sunday when the office was not open. Don't worry I will NEVER go back to this unprofessional practice and that makes me sad because Dr D is a caring Vet, she just chose the worst front office people to represent her. Review 4/27/21 This Vet clinic would have gotten 5 stars if it was just based on Dr Le De Torre's care and helpful conversation over the phone and in person. Suzette is the WORST front office person. She is combative, has a horrible attitude and threatened me; she said she was off the clock so she could do whatever she wanted. Every time I pulled out my phone she turned her back and walked away. The Vet Techs could do with some Customer Service training as well. Vet offices are a SERVICE business. To treat someone with a severely injured dog the way they did was unconscionable. If you go to this Vet office be sure to wear your armor because Suzette will be shooting bullets and arrows at you if you don't agree with her or her behavior. read more

The Critter Care Center - Penelope the rescue dog from Castaic. - Veterinarians Near Me - Norco, California

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We've been bringing our dogs to Critter Care for a couple of years now. Their attention to the dogs and the ability to get to the source of any issues (and we've been through some) is most impressive. Thank you Dr. D and the entire staff for all you do! read more

I have worked professionally with animals for over 23 years, and have worked with many good vets, but this place is like the Holy Grail of veterinary care. Dr. De La Torre sees a large range of animals so my dog, cats, AND exotics can all go to the same doctor. So many up-to-date options for care, and the ability to learn and fully participate in the wellbeing of your pets. I drive over an hour to get to appointments and the drive is absolutely worth the effort. read more

This place concerns me. I've been here in the past and they haven't been great after my initial visit. My first visit was wonderful, the female veterinarian was informative about our bunny, and the tech was friendly. After the neutering procedure of our bunny, a different staff rolled in out of no where and forgot their manners at the door (I'm highlighting the staffers who work their regularly) l will never return, because yea, "the bad apples spoiled the bunch." However, I recommend going to "Loving Hands" in chino....they care for bunnies, and have seemed loving so far. Don't waste your time at businesses that are not exceptional, or lower your standards - there are other options. read more

Had an emergency with my son's rat, Joy, today. She had surgery at another vet to remove a tumor on her stomach. The previous vet didn't provide us with a collar for the rat to stop her from chewing. He said, "Just put her in a small cage to recover and she'll be fine." Well, the sutures came out, and her stomach was left with an open wound. Dr. Megan was able to squeeze us in. She and her staff did an absolutely fantastic job of caring for Joy. I couldn't have asked for anything more. These people are wonderful. They genuinely cared about our rat. We were treated fantastic. They've earned my business going forward. Thank you, Dr. Megan! ***Update: My second rat, Jane, who also had a tumor removed by the same previous vet had her stitches come out last night Dr. Megan was also able to get her fixed up, too. My family is extremely grateful to everyone who helped us. Thank you! read more

The Critter Care Center - Joy's suture. - Veterinarians Near Me - Norco, California

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I have been a client of The Critter Care on River Rd for several years and have never had any issues until recently. I took our cat in to get a prescription refilled and during the visit I was presented with a list of services and meds they suggested totaling more than $300, I agreed to several and declined the items unnecessary. They provided these services and scheduled the cat for a recheck in 2 weeks in order to refill the prescription I originally went for. I returned 2 weeks later and they said the cat wasn't ready for the prescription requested and suggested another week and scheduled another recheck and presented me with another invoice for the office visit, which I thought was odd but I paid the invoice. A few days later my wife took our dog in for a check up and the receptionist told her "Your husband left without paying for the anesthetic and eye stain during his last appt for your cat" and made my wife pay an additional fee. My wife questioned me about it and I showed her the invoice that showed "paid in full" for the recheck office visit with no mention of any additional services agreed to. When we returned for our dogs flee appt I talked to the receptionist about the invoice and the additional charge to my wife and explained I was never told of any additional services and showed the paid in full invoice with a $0 balance. The receptionist became very short and Condescending and said she was explaining the charge in another way so I may understand it. I said I never agreed to these services and didn't think it was right they went to my wife to charge her care for services that were not on the invoice the day I was there and asked for a refund. She said she would discuss this with management to see what could be done. I said thank you and thought this would be the end, but this was just the beginning. Others in the office came out to the lobby and made rude comments about me to my wife while I was waiting in the car, but ultimately refunded the fraudulent $67 charge to my wife's card, but noted that we only brought 1 of our dogs in for a flee check and not 2 and there would now be a $50 no show charge. When my wife questioned this charge and noted we have been coming there for close to 8yrs and they said they wouldn't charge but just wanted her to know. A week later our other dog needed flee meds so our son paid and picked up the meds but was given the wrong weight for our dog so my wife stopped by for the correct meds. She was told our dog wasn't there for this appt and there would be a $50 charge, my wife questioned the charge and they said this was an new policy. She asked the receptionist to show where this was written and the receptionist said it's on the back of your invoice that you signed. She asked to see the form she signed and the receptionist could not produce the form and said she wouldn't be charging for the additional charge. Be very aware of The Critter Cares fraudulent additional charges. These people are shady and rude and act like there aren't plenty of other pet care businesses around. I suggest any of the other places for your pet services and to stay clear of The Critter Care! read more

The gentlemen that does animal chiro and laser therapy is amazing totally recommend! Thank you for helping our dog.

I want to clarify thank you YVETTE!! I put Yvonne in my initial review! ‍ thank you YVETTE!!! YOU ARE FABULOUS!! read more

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We have been coming to CCC since they opened and I have to say they are amazing. They see our Dog, 3 cats and 2 chinchillas. When they first opened, I brought my dog in for allergies who was being treated with Apoquel by another vet in OC. Dr D. Checked her out and asked if we had tried Cytopoint, which we hadn't. She got our dog started on that and it was a game changer. One of our chinchillas broke his leg on Christmas night 2019 and the next day they squeezed him in. With that boy, long story short, he needed an amputation which is very risky for chinchillas and Dr D. did amazing and he is living his best life 3 1/2 years later. Just recently, our AC went out and chinchillas can't be in high temps or they will die. CCC allowed me to bring both our boys over and they kept them all day while our AC was being fixed. They didn't ask for anything for keeping them there. Dr D. Is amazing and she has a good kind heart. read more

The Critter Care Center - Dr D with Rocket - Veterinarians Near Me - Norco, California

I went here today, and I was referred to this place by my pet sitter. My 12 year old Rag Doll cat needed quick attention on some medical issues. I called yesterday to make an appointment and one was available the next day. We saw Dr. Riviera. He was extremely knowledgeable and friendly, taking care of my cat's needs. The staff was professional and caring. After I insisted on tests to be performed, in the end, I was extremely pleased with the overall prompt care and end result in my cat's care. When I arrived, there was hardly a wait, and they took me to the examination room. The fact that they are open every day, even on Sundays, is a real plus. I highly recommend this place. read more

Dr. De La Torre is the primary care vet for my two rabbits Blossom and Pebbles, and is fantastic. Before Dr. D, I had seen four vets for my bunny Pebbles, who has a complicated medical history. None of them were able to give even close to the quality of care and precision of diagnosis that Dr. D has. Dr. De La Torre pays attention to all of the little details, and if she is unsure of something, she is not afraid to do research, as opposed to other vets I have seen that would rather take a guess to save face or time. The fact that she takes the time to really do the nitty gritty work in the field of diagnostics is remarkable, and it is because of that that I trust her so much. She truly treats my rabbits like they are her own. Dr. De La Torre is kind and patient, she is wonderful at explaining complicated issues to caretakers, and not to mention, she has some of the most reasonable prices I have ever seen with an exotic vet. She is also one of the few vets in SoCal willing to examine a rabbit's molars without invasive anesthesia or sedation. As a three year volunteer at a rabbit rescue, I have seen firsthand how important a good vet is in caring for a rabbit. I would absolutely recommend Dr. de La Torre to anyone who is looking for an incredible rabbit vet. read more

The Critter Care Center - Blossom waiting patiently for Dr. De La Torre. - Veterinarians Near Me - Norco, California

Today was a very sad for me and my family. I work up to my 13 year old dog Eva not being able to walk or stand. Today was the day we needed to put her down. Not having an appointment we called to see if there was any way they could take Her in. Thank you Dr. De la Torre and her wonderful staff they were able to fit her in so that she would not suffer. Thanks everyone for you kindness and compassion I felt truly blessed today. read more

Dr. Silveria treated my chicken for a crop impaction. The doctor and everyone else I interacted with during the whole process in the office was very kind and helpful. It was great to chat with the doctor and I appreciated her advice, and was happy to learn that she herself is a chicken owner. The initial appointment plus treatment and medications came out to $480, and the follow up appointment was $37. Plus $20 for a refill on one of the meds. read more