Though many services are offered, they are next to impossible to access. No one answers the phone and the phone tree does not include any where to access a PERSON. The hold times are ridiculous. I was trying to access their offering to take passport photos. No where was this offering noted, either on the phone or online. Gotta say, I've paid for this service for over 20 years and aside for one tow, I've never used it. What a waste. read more

Stopped by the AAA branch in Auburn for some DMV business. Parking was easy and close. I was out of there in five minutes. It's worth getting AAA service for this. The staff was competent and friendly. Highly recommend. read more

AAA members are given a discount on notary services, unfortunately according to Adrienne, Stephanie is too busy to do even a simple document. They wouldn't even make an appointment. I asked 3 times nicely. read more

I've been a member for over 40 yrs, since 18 yo. I also now have car insurance with them. This week I just had an experience trying to reach a live person for over a week. That's inexcusable. I was trying to give AAA more business and I can't get help. This is after four called to the Auburn ofc and put on hold for customer service to help me. After at least 20 to 30 on hold I hung up. Total 1.5 hours on hold with no help. This is not the AAA I've known. I did finally get help through a chat and tool 15 min. If you aren't answering phones any more, it might be good to let your customers know. With this business model you are going to lose a tin of business. Very disappointed read more

Rudest DMV staff (blond short thin hair)....takes her time, they chit chatting on non-business while people waiting. Then snaps back at a simple statement on form not clear. Think I would rather drive few hundred more miles to another office. read more

Great staff, quick and knowledgeable service provided each and every time. DMV services with little to no wait times. I could go on.

The staff here is exceptional and very nice. Stephanie helped us and she is very sweet and knowledgeable. The only problem is they don't seem to have enough employees. I overheard one employee say that Monday is the busiest day, yet they have 2 employees working and that's it? I waited over 2 hours here, and remember you may wait as well, especially if you visit on a Monday or a Friday. Put on your patience pants and DO NOT forget your headphones, because the music is absolutely horrendous!!! read more

AAA cancelled our home insurance after 18 years of paying premiums with zero claims. Lucky for us, we were able to get covered by State Farm in Grass Valley. We also cancelled our auto coverage with AAA and signed up with State Farm. read more

Stephanie was very helpful and efficient in completing a license plate transfer (DMV). Very convenient!

I use this office for International Driving Permits. Kristin helped me and was fast, friendly, and professional. I love the new office! It's very 2019. Location is a stand alone building next to KFC. You can't miss it. The coffee machine is wonderful!!! read more

AAA Auburn Branch - Insurance Near Me - Auburn, California

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We decided to get AAA towing insurance or rather roadside assistance. We had it for three years when came the day that we needed it. I broke down on highway 20 and 106°. I called AAA and my first ETA was 120 minutes. 120 minutes. I sat there in the heat for two hours when my phone pinged and I got an update for guess what, another 120 minutes. I called every possible agent office that I could. I finally realized it had become an emergency. I was overheated, and my face was literally purple and, I was so nauseous, so I made the call. It took another two hours for a total of eight hours sitting in the heat before I got help. Then came the bill, $300. I contacted AAA and gave them all my receipts that I had. Nothing came and I contacted them again two months later when I never received a check. They said that my bill was unreadable and needed an original. I drove to grass Valley and was handed a full on original receipt which I submitted to them. Another two months went by when I contacted them and was told that they could not read the date. Yeah, they couldn't read the date. So I got another original and sent it in immediately. I was then told that my bill had expired to be paid for by AAA. Talk about a scam. We went with another insurance company and were told by them that it's very common for AAA to withhold information, hoping everything expires. That's exactly what happened to us. Don't trust AAA. Their main job is to make sure they don't have to pay out any claims. read more

My agent, whom I handed $2000 to for my car insurance, won't return my emails or phone calls. An agent who won't return calls? His initials are KP. Well, it turned out to be a good thing because I've gone to another insurance company, and on the same two cars, same exact coverage with 50% less deductibles, I ended up paying $1100 for the two cars! Say what?!? I'm getting an RV (I was trying to reach him to get a quote on the RV) and even with the RV, full coverage, same deductible, my insurance will be $1500. Three cars, same coverage, $500 less from another company than AAA for two cars. I used to really like AAA, but now I'm even considering cancelling my roadside membership. read more

Absolutely love AAA and their DMV services are great just a pleasure to have them for all my insurance, DMV , and road side service needs ! Thank you for many decades of excellence and friendly staff to help me with all my automobile needs.... read more

Service has really started to suck here. They used to be such a good company to deal with. Waiting here over an hour for DMV service. Total lack of employees to keep up with demand. read more

Love AAA! Adrian was amazing to deal with. So helpful! I come here for all my DMV alternatives.

I'm always happy with the service I receive at this AAA. Stephanie is an absolute asset to this location. Thanks for all your great work.

We were very disappointed. In. A. A. A. Emergency road service. We had an emergency. We called.at 1 45. They said they would be out in 30. 40 mins. 2 hours later they said about another 45.ins. That is not what we paid for. We called. Halls. Towing. They were there in 10 min. Thanks Dave forms halls towing. I will never use. A. A. A. What a disappointment read more

Currently waiting here as the lady was very rude when asked if my daughter could use the restroom. As we are a AAA member and another party im driving here thats disabled. So im like fine sg He will have to go in the corner. As she could not hold it to walk. Im already looking to cancel all of my policies with this ignorant racist and socialist behavior at this location read more

The customer service I receive at my local Auburn AAA office is always top notch. Adrienne and Stephanie have provided friendly, helpful, knowledgeable service for many years. Our insurance agent, Ken Palmer, is also always very helpful and knowledgeable. I have been a faithful member of AAA since 1972 and have never had anything but a great experience! read more

I was having trouble paying my bill online, so the day my status "lapsed" (ie expired), I went here. The people were really nice/sympathetic, and there was no line (it was 10:30 on a Wednesday, but still). AAA has always been good to me, so I'm glad I found an office so close to me that was so easy to work with. read more

Great location. Love the DMV inside the office. My agent Kelly Fessler has been a huge help to me and all of my insurance needs.

Ongoing saga of AAA. Zero customer support. Called to place a complaint for the horrific treatment received by AAA who left me stranded on the freeway for 9 hrs. Refused to locate a tow company to tow my vehicle after the one (of only two) in the area claimed my truck with camper was unsafe to tow - even though this particular rig has been towed 3 times by AAA and I have RV coverage on my policy. I have now been told by AAA that there is no one other than the rep I was speaking to that I can speak to - not even her immediate supervisor. Are you serious?! Been with AAA for 20 yrs - this is appalling treatment to one of their clients. Looking into a policy with Good Sam - Fuck AAA! You should treat your clients better! A supervisor should have called me. read more

I had called AAA main number to see if I could get my pink slip re-printed because mine was faded and torn. I was told on the phone it could be done, and to bring in the original to the Auburn office. When I walked inside the reception area, I was pleasantly greeted by a customer service representative who took my information and the reason for my visit. While waiting at the reception desk, we spoke on various issues. I was soon greeted by an associate and explained my issue, and was affirmed that I could get my vehicle's pink slip re-printed. Upon my information being taken and seeing my pink slip by the representative, the representative looked online and saw my vehicle's registration, but she had to ask her co-worker for assistance. Once they discussed their findings, they informed me that they couldn't help me, and, only DMV could generate a re-print pink slip. I was already frustrated and distraught when I went inside, but I was hopeful, so upon leaving, I was more perplexed, disappointed, distraught and weary, especially since I queried this issue prior to my visit. Once inside my car, I looked for my pink slip inside my purse, my carrying case and inside my car, but I couldn't find it, so I returned to the office inquiring as to had I left it there, but was told they had given it back to me, so I left without my pink slip. Anyway, I later made an appointment with DMV Roseville who was very helpful, willing, able and more qualified to handle all my vehicle registration requirements. Though the AAA staff was nice, they weren't equipped to resolve my problem, in which I think they should know their limitations on what they can and cannot do prior to untrue statements. read more

Super friendly, very efficient, so glad they saved us a trip to DMV (ugggggghhhhhjj!!)

For anything other than registration just go to the real DMV! After 30 minutes in line (I was just second in line and constantly heard one of the non-smiling agents say "Sir please let me do my job!") I was told that I would have to make an appointment to have a VIN verification - next appointment was in 7 days! Suggested that in the time that it took to set up an appointment we could have done the VIN verification. Ended up going down to the Auburn DMV where the agent was pleasant and helpful, went outside to do the verification (which only took 4 minutes), and completed my title application with a smile. AAA Towing and Insurance are top notch - their DMV is a waste of time! read more

I have had AAA since 1996 for towing. My other insurance carrier went up quite a bit during the last few years, so I gave AAA a shot after my mom told me what she was paying for her insurance with AAA. They will save me over $400 a year on House and two autos. Excellent service by Kelly. read more

This is the first time I registered a vehicle at an AAA office. It was a great experience. The whole transaction took less than 10 min. I wish I had paid attention to the name of the lady that assisted me. She was very knowledgeable and patient. read more

Thank you AAA and thank you Adrian @ AAA in Auburn. Great travel services and wonderful convenient DMV services. Hint: get your kid a AAA card of their own ( locked out, out of fuel, flat or dead battery).....they'll be ok. read more

Wow I can't express enough how great the service was there. I was registering my car and Deborah was so incredibly helpful and super kind. Great customer service. read more

I have been an AAA member for 40 plus years. Last time I renewed my membership they changed it from myself as primary to my husband. Ticked me off big time. Then we didn't receive the cards. Finally got that straightened out and I called for a tow. After a 30 minutes wait I received a call from towing company we don't tow TESLA's. I asked you do not tow or AAA doesn't tow. Call you right back. 30 more minutes pass I call AAA again. Being told that the only one in Auburn that tows Tesla's charges a commercial rate. Maybe I can be reimbursed. I call my insurance company for a tow. Guess what they have someone coming out. An Auburn company, different than the one AAA mentioned and it isn't going to cost a dime. Will cancel my AAA membership. read more

Ken was the only insurance agent that spent the time to see that I had a perfect driving record. Things did not come flying out of mouth he spent the time and did his research! I find most most car insurance agents in United States are like trying to buy car insurance from Rosie O'Donnell, Ken is not that way! read more

I was greeted promptly and led to a very nice agent who took care of my insurance needs. I am completely satisfied and highly recommend this AAA office. read more

Went to the Auburn AAA to pay my DMV registration, and Deborah provided outstanding service. She was patient with customer in front of us who needed help with insurance. She was incredibly helpful to us and personable as well!! Thanks Deborah!! read more

I called AAA for tow service on 2/15/12 on the 1 800# for AAA. The tow truck guy that came out was super helpful. I am so pleased with the AAA service, will have it as long as i drive a vehicle! great service AAA provides and the guy who ran the tow truck was on time and did an outstandig job. Very pleased read more

Don't bother trying to get any paperwork or payments processed quickly here, you'll probably be better off at the DMV since they'll have more than one person actually helping people at the counters read more

The 2 experiences I had with their service provider- Foresthill Towing were bad. They were rude, and the 2nd guy couldn't even change the battery. I had to cancel my policy. read more

Kelly Fesler at CSAA Insurance is the best insurance agent I have ever worked with. She is so responsive and extremely knowledge about insurance for your car, home, rental property, boat, umbrella coverages and anything else you need. She saved my Mom over a $1,500 on her vacation homeowners insurance from the prior insurer and more important she can be your agent of record for any of your insurance needs and take care of you without worries. I have referred her to family and friends and everyone agrees. If you need her she can be reached at (530) 886-2507! She is in Auburn but I live in Sacramento and others live in the Bay Area so you do not have to be in Auburn to work with her. I have only written a few Yelp reviews, but Kelly deserves praise so I wanted to let others know. Karen J. read more

I can't say enough about the service I got in getting home and auto insurance. Ken Palmer was the best! He was courteous, pleasant and very quick in getting my insurance set up for me. It was painless. This office has the nicest people. I have had AAA before and have always been happy with their service. read more

My husband and I just switched our auto and home insurance to AAA and our experience could not have been better. We had a bad experience with esurance and could not wait to change companies. Ken Palmer was great and we are very satisfied with the level of professionalism we received. I will definitely recommend Ken to our friends and family..and neighbors too! read more

insurance is ok, but they charge you almost $100 a year to make monthly payments. just another way to steal you money. remember, it's all about greed! read more