Call first before going anywhere with vehicle problems first!! Top of the charts!!! Customers come…read morefrom several hours away! They're not just radiator fix-it's and non-large/vintage vehicles Including bikes but they're tops with information so you can get the help elsewhere if needed. Sit awhile and listen to their phone callings every 2-3 minutes - mature family owned "local best secret" - Can't say enough - THIS IS AMERICA AT ITS BEST!!!

These guys were great. Good communication, super fast service, best pricing in ALL of Auburn. I'll…read moresing their praises for a long time! THANKS Servicenter!

Disappointing experience and poor accountability. I ordered…read morewhat should have been a simple part and spoke with Mark multiple times to clearly explain exactly what I needed. Despite this, the wrong part was ordered and shipped directly from Featherlite, with shipping costs charged to me. When the part arrived and I reported the issue, customer service was unhelpful. I was told I had to pay return shipping back to Grass Valley and was also charged a 20% restocking fee--even though the part was never stocked by this business and the ordering mistake was not mine. Being charged for someone else's error is not acceptable. While the dollar amount was relatively small, the lack of accountability and customer service was significant. As a result, I will not use this business again and cannot recommend it to others. If accuracy, responsibility, and customer support matter to you, proceed with caution. A simple ownership of him making a mistake, would have meant alot, instead, he charges me...... All the trailer business that I was going to refer, will go to someone else, more professional!!! Hope it was worth the $20 you profited!!

Staff was very helpful. They helped explain all of features of their trailers which led to us…read moreselecting the best trailer for our needs. Brittany was amazing with walking us through the paperwork and explaining the DMV process. She even ordered an extra set of keys for a very reasonable price and had them mailed to us within the next week. Overall, the experience was very pleasant and I highly recommend them for your trailer needs. We will definitely be ordering an additional trailer this next year. Thanks for the awesome trailer!

I have now had three very successful interactions with this store. The first time I came in, I…read morewanted to see and hold a telescoping Stihl pole hedge trimmer, which I had seen at Ace but couldn't hold it because it was secured by hose clamps. Auburn Saw didn't have the HLA-86 in stock when I asked but immediately offered to get one I could check out early next week. They did, I checked it out, and bought it. They explained a promotion Stihl was running which would give me $650 worth of free batteries if I chose the right purchase choices. Very helpful, knowledgeable, employees which leave me wanting to go back and buy more stuff.

I purchased a Stihl chainsaw last November. I flooded it a few times and I was always able to…read morestart it eventually. Today I couldn't get it to start at all. It had spark and new fuel. I brought it in; Tyler said it was flooded. I doubted it. He showed me the REAL hack to address it. It started on the first pull. Thanks Tyler!

My wife and I raised 5 kids(drivers) here in Nevada County. Our family had 3-5 cars on the road at…read morethe same time for many years. We went to Tom's after being referred by a friend in 2010. Never have taken any of our cars elsewhere since. Tom and his crew are always honest, fair, and knowledgeable as well as teaching us more about our vehicles and how better to keep them on the road. We are continually thankful to Tom and his team. Roland

These guys are superb at what they do, and just wonderful human beings to boot! If I could give…read morethem more stars I would. I had never before fully trusted anyplace to work on my car, and now Tom's is the only place my husband and I will go. In the years they have worked on our cars -- over a decade -- (and my job requires lots of driving, so I'm in there several times/year) they have demonstrated over and over again that they take pride in their great work, care about their customers, and take the time to make sure you are happy and understand what work is being done and why. They have gone out of their way to go above and beyond on dozens of occasions. Super duper hella highly recommend!!

Went to Alta Sierra Family Automative today because it was close and had great Yelp reviews…read more Wasn't disappointed. The owner, Tim, is a friendly talkative guy. Seemed like a guy I could trust. Had the same feeling about Chris, the the technician that worked on my father in-law's truck. Both seem like straight shooters. No up sell nonsense you get at the cheapie lube places. All I needed was an oil change and filter and an inspection; it wasn't cheap but I thought it was fair. (This was my late father-in-law's truck that I will be selling soon.) Chris diagnosed a rattle sound as the timing chain. He was very confident about that. The inspection found that the tires were 15 years old and severely cracked and therefore needed replacing immediately. Tim recommend a tire shop down the street, so I promptly went there and had them replaced. Also, the inspection found other issues that could be addressed; however, there was no sale angle for these issue (they were not offering to fix them). When I got home (don't live locally), I checked with other mechanics about the rattle. They thought it could just be a pulley. Had them remove the belts (at my expense) and listen again. Yep, unfortunately, it was the timing chain; Chris got it right. (On a personal note, Tim had sympathy for me as I was in the area just to complete a necessary but thankless family task. He had already been through a similar situation himself, so was quite knowledgeable how things should be handled. That was comforting. Seemed like I was talking to an old friend.) Don't live here; just up here for family matters, but if I did live here, I would trust this shop to work on my car and provide me with truthful information about my car; that is a big comfort these days.

I want to Thank Tim and Chris for Smogging my van. Very nice gentleman understood I was in a…read morewheelchair and didn't make me get out. Took me in right away. Wonderful family owned service.

I got a flat tire on the freeway and made it to America's Tire on my spare. I originally came in…read morehoping to find a used tire since I was on a very tight budget, but they don't sell used tires. They do offer free tire repairs, which I think is an amazing service. Unfortunately, my tire couldn't be patched, so I needed a replacement. Eric (I hope I got his name right) went above and beyond to help me. I explained my situation and let him know I was trying to make it until payday later this week. Instead of just trying to sell me the most expensive option, he took the time to find a tire that fit both my vehicle and my budget.

These guys are awesome!! They are knowledgeable, experienced and friendly!…read more I had to get tires on my 5x8 trailer as well as a 24' trailer. They accommodated both, flawlessly. I worked with the manager, Pat. But the whole team gets two thumbs up!!

I had a great experience with their service during my purchase. Although there was some…read moremiscommunication about the RecoverR option, they handled the issue professionally and resolved it to my satisfaction. I appreciate their effort in making things right!

: I've always…read moretrusted Gold Rush Subaru with my car's service needs. I even travel almost two hours one way to bring my Subaru to this service center, but my recent experience was a rollercoaster, to say the least. To start, in the summer of 2023, my LCD radio screen began to develop "bubbles" across it. When I called to inquire about it, I was told it was my fault for wiping it with a wet washcloth--which I knew was completely untrue. After doing a little of my own research online, I discovered Subaru of America had issued an extended warranty for this manufacturer defect. I called back to explain this to the service advisor, and we discussed bringing my car in for a replacement. Fast-forward to April 2024. After speaking with the service advisor, he said he would call me back within a week or two when a loaner vehicle was available. However, month after month passed. I even made multiple appointments that ended up being rescheduled--sometimes due to something on my end, but more often on theirs. In the meantime, a laundry list of issues developed with my car. These included a tear in my seatbelt, the TPMS monitoring system lights flashing on and off, and, worst of all, an extreme stutter that made the car nearly undrivable. When I finally dropped the car off, I explained to the service advisor that the stutter only occurred once the car was warmed up and driven at least 10 miles. The next day, I received a text message from the service advisor stating that there was nothing wrong with the TPMS system and that the mechanic was unable to duplicate my concerns about the stutter. He also said the radio and seatbelt would be replaced under the factory defect warranty from Subaru of America. However, he insisted that my car needed the 60,000-mile servicing. When I informed him that most of the major components of the 60,000-mile service had already been completed elsewhere, he suggested spark plugs and throttle body cleaning would help my supposed stutter--if there even was one--since the mechanic "couldn't duplicate the issue." His tone was condescending, rude, and dismissive throughout the entire conversation. Not only did he dismiss my concerns and make me feel like I was imagining the issue, but he also failed to follow my instructions to properly replicate the problem. Despite my clear explanation, he drove the car just 2 miles in the two weeks it was at the shop (as proven by the total miles at pickup)--nowhere near enough to trigger the stutter. He assured me that replacing the spark plugs would fix any problem I thought I had, which turned out to be partially untrue. While the spark plugs did make a noticeable difference, the stuttering issue persisted after coasting or at certain RPMs. The service advisor refused to acknowledge or apologize for being wrong at any point. He even charged me nearly $1,000 for warranty-covered work and unnecessary repairs. To make matters worse, when I picked up the car, I noticed they had replaced my dark gray/black seatbelt with a tan-colored one that completely clashed with the interior. His lack of accountability, dismissive attitude, and blatant disregard for my concerns completely destroyed my trust in the service center and their mechanics' capabilities. Thankfully, the service center manager, Marquis, stepped in and turned things around. Marquis was incredible--genuine, honest, and deeply committed to resolving the situation. He refunded the unnecessary charges, ensured all issues were properly addressed, and kept me informed throughout the process. Although it took another two weeks (a total of one month), Marquis personally ensured my car was fixed and safe to drive again. His professionalism and integrity restored some of my faith in the dealership, and I'm incredibly grateful for his exceptional customer service. On the drive home after picking up my car for the final time, my husband mentioned how refreshing it was to have a situation involving high emotions and a significant financial investment--having spent $40,000 on this vehicle--resolved so professionally. No one had to yell, fight, or scream. Everything was handled properly, and I left the establishment feeling heard, seen, validated, and deeply grateful. While I still have concerns about trusting the service center as a whole, Marquis's dedication saved this experience from being a complete disaster. If you need service here, I highly recommend requesting Marquis's oversight.

This is my go to place. Unfortunately my commute is riddled with road debris. I have had several…read morechips repaired and a replacement windshield now. Everyone there is incredibly kind and the prices can not be beat. I am truly thankful and grateful for this amazing business. It doesn't hurt they are super close to my job! Thank you everyone that has worked so hard to make my windshields safe and reliable:) Just like their name

Easy to schedule, friendly and professional staff, mobile service was super convenient. Cost was…read morereasonable!