Excellent service!! Was prompt and courteous. Tim did a wonderful job. Most definitely recommend them!! Quick and reliable service !!

Yes they respond fast but they do not stand behind their parts. 4 years ago they put in a freeze proof outdoor faucet at $300. only 4 years fora $300 faucet?? Then I was told that they could could replace @ $297. Uh , No thank you! I have used aaa auger for years but not no more. read more

This company was quick to reply and quickly came out to diagnose my water heater, however I think they were also quick to sell me something I didn't need. The plumber looked at my heater for a few minutes and told me it would cost as much to fix the broken ignitor as it would to replace the whole unit (almost $1900). At least they didn't charge for the estimate. Another company sent a plumber the next day who recognized that the unit was still under warranty. He was able to get me a free part overnighted, then install it for only $300. The unit should lady at least another 5 years. read more

I'm seeing six 5 star reviews and I'm writing a 7th! Here's how it went down: After coming home from a wedding reception, I noticed a strange noise where the water heater is. So I open that door, and guess what? Water gushing everywhere!! OMG what oh what?? So I turn off the "emergency shut off valve" - not working! So I go to shut the water off for the entire house. Now where did I put that special tool? Oh yeah, I don't have one. Crap! I had to call the fire department to shut the water off. It's midnight, on a Saturday, and the next day is Mother's Day. And I need a shower (read - I'm not smelling that great). So Sunday morning I start calling to find someone to replace this water heater which apparently should have been replaced like 10 years ago. Five places (including Home Depot) no answer. Then I called this place. A very pleasant man answered the phone at 8:30 on a Sunday morning. I explained the problem. He's like "oh sure we can fix that. I'll have someone there in 30 minutes." I'm thinking I'm dreaming all this right? Because where are you going to find a plumber to come out at 9:00 on Sunday morning on Mother's Day? Sure enough, 30 minutes later "Dave" showed up. Real nice. By 11:00 I had a new water heater. By 11:30 I was able to wash off the stank from the night before. Were they expensive? Yeah probably, but what's it worth to you to get the water back on in your house? Use these guys for your next emergency - they were GREAT!! read more

Excellent service-will definitely call on them again when we need plumbing service! Had everything on the truck to complete the job.

I have a 40 year old home and from time to time the plumbing needs to be worked on. The team at AAA Auger is the best. I had a shower problem at 1am last night and called them. A live person answered the phone and scheduled a plumber for 7am that morning. He arrived on time and took care of the situation. He also noticed a issue with my potty and made a suggestion on getting the shut off fixed since it was rusted and would not shut off. The plumber was in a clean uniform, showed us the bad parts he replaced and I feel was very honest with us in his work. If you need a plumber day or night this is the company to call. I will be using AAA Auger in the future. read more

We hooked up a hose to a faucet we had not used before and it wouldn't shut off. After my attempt to fix it made things worse we call AAA Auger. Since it was a Sunday we were worried we wouldn't be able to find any help. They sent Sam over within a couple hours and he had us quickly fixed up. The replacement looks better than the original. Will recommend AAA Auger in the future. Edit: spelling read more

I needed to replace my tankless hot water heater. AAA Auger had Eric out to my house the same day to provide an estimate and provided me with an appointment two days later with the exact model of the Rinnai tankless hot water heater that I wanted. The installation is very professional and the estimate was adhered to exactly. I could not be happier with their service! read more

We had them out to our house again and I can only re-iterate my previous review. Professional, kind, courteous - and that's just the lady who answers the telephone! The technician is a great guy and he was the same one we had last time which we liked a whole lot! These folks are our go-to whenever we need their work! read more

In the past month I have talked to 30 plumbing services and got 10 different answers, I had someone scheduled but they didn't show up so I started my search again and that's when I came across AAA Auger plumbing.I was able to call them and they sent someone out in 20 mins! Frederick didn't play any games with us, was honest and straightforward. Frederick knew what he was talking about and made sure we understood what the problem was and what needs to be done both short term and long term. Along with amazing customer service one pro is that they take card payments. Another pro that they gave us 30 day guarantee that if the issue doesn't resolve they will come out again. Never looking for any other plumbing service again. read more

This is the ONLY plumber I will ever call again. They came right away and stayed til the job was completed on a Saturday. It also only came to 170 dollars with a coupon. I can't say enough about the service I received fron the tech they sent Juan He was professional and did a great job. Thanks for the extra effort. read more

First impression: Good. Service: Nice. I made a phone call today to get an estimate on my clogged toilet. I spoke to a representative named Kara and she was very nice and respectful the entire time. At one point, I had to get put on hold for about a minute when another representative accidentally picked up the wrong line. No problem as there was only a brief moment of confusion followed by a nice apology. After exploring a few options, I agreed to schedule an appointment and have a plumber come out to inspect the problem. Currently, I don't have any idea what the costs will be; which I assume will be determined once the plumber comes by. It also seems they work on an open schedule depending on when a plumber becomes available. (Just got another call.) So far, their phone reps are quick, convenient, and keep me informed. If their plumbing service is as good as their phone service, then I will be looking quite forward to tomorrow. 3 stars. I likey so far. *I will be updating this review once I see the plumber tomorrow morning. read more

I can't recommend these guys enough. We called at 1:00 on a Wednesday afternoon, they were at our house in 30 minutes and had everything repaired that afternoon. And this wasn't just a small toilet issue, we had a very heavy flow of water leaking from upstairs through the ceiling. A lot plumbing services charge an arm & a leg for any kind of decent service, but AAA Auger was very well priced for such quality & professional work. Their crew was friendly and extremely careful in the house. They also recommended a great water damage restoration company that turned out to be a fantastic referral. Thanks AAA AUGERS!!! read more

AAA AUGER Plumbing Services - Thank you for the outstanding work! - Plumbing Near Me - Irving, Texas

Three years ago we had a leaking gas pipe at Christmas. They over charged, used a trencher to replace the line and tore up every utility in the ground, without even owning up to doing it. Three years ago, almost to the day, the risers near the house failed, which they put in. Yes, dealing with the nightmare of gas/city inspector yet again. read more

Do not use this company. I requested a quote to install 5 faucets, and repair one 1 a/c unit drain. They gave me a quote of $1400.00. Insane. Their prices are inflated. To respond to your response: The prices were truly inflated. The 5 faucets that I had asked to be installed were new installation. We had new granite countertops installed and needed new faucets ( not to remove or replace any old plumbing. The cabinets under the sinks were freshly painted (thus the condition was excellent). The prices reflect a plumber who is truly trying to take advantage of a woman. Mark Ondras quoted us $400 for the same work. read more

Had a plumbing emergency at 6 pm on a Friday, AAA Auger answered immediately and had a plumber at my house within the hour. The cost was extremely reasonable, the staff was friendly and helpful, and the work came with a guarantee. Highly recommended read more

I was recommended by a Veteran buddy to call this company to fixed a toilet issue. He told me they have high reviews on yelp and the customer service is awesome. I wish I could give 10 stars because they came out yesterday after being so busy. The technician Jon came and treated my Mother very respectfully. She felt he was a True Scholar and a Gentleman! He was able to get the problem fixed and the Price was very reasonable. Thank you to the friend Roy for recommendations. Thank you Jon for being a gentleman toward my mother. I will use this company for future reference. God bless you all! read more

Although my problem was not able to be met by this company because it was related to my pool, I wanted to say that they came quickly and responded very well. I would recommend that you give them a call if you need help. read more

AAA Auger is the best in the plumbing business! We have used them so many times over the past decade, in every house we have lived, and in all our offices. They are always dependable, on time, and efficient. Even on a pinch on a Saturday morning, at all times of day, they are always available to help and pretty much come out right away. There is no job too big or too small for our main plumber at AAA Auger, Eugene. He always arrives with a smile and is able to troubleshoot any issues right away. While many other plumbers charge an arm and a leg for initial service calls and do not respond right away, I know I can depend on Eugene and the team at AAA Auger to take care of us always. Their rates are always fair, they never make us wait, and they do not charge you unless they are able to help you. Thank you for everything AAA Auger! Ask for Eugene as well. read more

Sure nice and efficient. Did the job in a timely manner.

My first experience with AAA was last Christmas (2018) when my family came from out of town. I had just bought an old 1948 flip house bungalow in Fort Worth and they were actually staying there while I was on a skip trip. The minute I landed to go home, my dad told me about how a toilet clogged, which then backed up all of the showers (ew). My dad called 2 local plumbers to try and give them business. That was Christmas Eve. Both of them quoted between 10-15k. I arrived Christmas morning and my dad told me all of this. I just bought this house and was freaking out. So my dad sought out one more opinion and THANKFULLY it was this company!!! Eric came over within hours, mind you, this was a holiday. He didn't even need any explanations and told us the issue. He told me how the plumbing layout is in my house, he knew literally anything and everything. It was a simple clog. He fixed it up in no time. I was baffled because I was told the problem was so extensive from the others and yet he had a simple solution. Now, I no longer live there but have tenants. I was on vacation and they ran into a plumbing issue and called plumbers without consulting me (not AAA) and sent me quotes from them. Again, 5k-15k and suggesting I need a whole new system. The other company also scared my tenants into thinking that "sewage gas" was being exuded from the pipes. I called my guy Eric and he went over and told them the REAL issue and he is going to fix it. I truly think he is excellent as his job and he's so nice and respectful. Highly, highly recommend! read more

They were quick to respond and fixed the problem. The rate was a pit on the pricey side, but I suppose you get what you pay for. I would recommend them. read more

They called me back in a very short time, set up an appointment, and the plumber was there in almost no time. Once here, he analysed my issues, got me a quote, and (once I gave the sign off) got straight to work. He even made sure the new trim in my fixtures matched the existing! Stellar work, reasonable prices, great customer service. I'm recommending them to everyone! read more

I got lucky with a last minute opening and was able to get Eric out to take a look at my clogged sink. He was very professional when he arrived and explained the process and gave me a quote to perform the work. He answered all my questions and did not make a mess while fixing the issue. read more

Best pluming experience I've ever had. The plumber(Juan) was friendly, honest and on time. I would strongly recommend you use this company. From the receptionist to the person that called to let me know when the plumber would be here to the plumber himself, everything went off without any issues and problem solved! read more

This is the worse service ever, appointment is at 9 am but no call from anyone until I call around 9:30 am and Eric said "first available after 9" when asked where is the plumber and he said still at another job and should be soon, hung up and waited until 10:37 been told by Abby that there was mistake and schedule over looked, my husband asked how come no one call to let us know, she lied that Eric called, my husband said there was no call from Eric and the appointment was booked for 9 am. Eric came on the phone and was being rude, not once apologized for what happened. He waisted our time since our toilet not fixed, horrible service we will not only never use them again but also will tell everyone not to use them either. There should be no star available for review so customer like us can rate these people/companies which Eric/Abby deserve. Please don't use them because you'll be disappointed. They SUCKS!!!!! I hope David Cross the CEO of the company read this and either fire Eric and Abby or retrained them again, since they gave his company a bad name. I'm going to find out if I can write him an email about them also. read more

AAA Auger customer service was excellent. They lost a star only because they scheduled me for 8a & didn't get to me until noon. However, they kept me informed the entire time. Isreal Porras was an excellent plumber. He diagnosed the problem quick & told me exactly how much it would be, making the decision making process easy. Nobody wants a plumbing issue or to subsequently pay for plumbing services. AAA Auger services made the process smooth. I hope I never need them again, naturally but if I do have an issue, I will call them first. read more

These guys were great. The moment the plumber came to my house he recommended I first have the city mark my front yard for any underground wiring, pipes, or cables before digging occurred. This way I wouldn't be held liable for any broken utilities underground. I had a small leak next to my water meter, which required some digging and even though I wanted the plumber to fix the leak right away, I'm glad he mentioned to call the city first. This really showed me how important his customers are and he would rather play it safe than to get paid right away. I have no problem recommending them to anyone. read more

Don't use these guys they are just another company that doesn't care and just wants to charge you. They can't figure out the problem with out charging you to find out if that is the problem so I get to spend 300 buck and get left with the same problem as before they came now they did say they could keep trying for another 200 bucks but still can't tell me if it will work so both the options I was given where bad basically if you want to gamble 200-500 dollar go ahead and use them read more

They were great to work with! Gives you a written estimate with a breakdown of all expected costs so you know exactly what you're getting. One company was charging $250 to pull a permit, which was way over priced since I could pull my own permit for a fraction of that price and AAA only charged $5 more than what I would've paid on my own. I went with them based on that and how friendly Israel was when he came out. read more

AAA is legit! Had some plumbing issues and called Triple A late last night and they were able to schedule me an appointment for today. When the plumber (Dan) arrived he put some shoe covers when he walked into the house. Gotta get give him props for that! He was able to unclog my drain and gave me some maintenance tips. This company is very professional! DEFINITELY recommend this place to anyone with plumbing issues. read more

We will definitely be calling them again for future projects! Quick response time, knowledgeable plumber, very helpful! Grateful to have found a good plumbing company. read more

I've used AAA Auger for multiple jobs and Brian has always taking care of us. They are super fast to respond, always professional, and deliver high quality results ever time read more

I was contacted by the manager of AAA Auger and they admitted that there were problems with the job that they did and that I was charged incorrectly.They apologized and refunded the amount that I was overcharged. I have never had a business attempt to contact me regarding a review so that does build my confidence in the company. They did not ask me to edit or update my review but I felt that their effort to remedy the situation warranted it. read more

There are a lot of great aspects to owning your own home but, when things go wrong, you will re-think every last one of them. There were plumbing issues happening past the resolution skills of the big box plunger, and even the 'do it yourself' drain snake...it was time to "call someone". Why is calling a plumber one of the most hated tasks of life? The appearance of the guy who shows up at the door? The surprise bill that knocks you over at the end of the job? Not knowing exactly what they are doing with "the best seat in the house"? Wondering when they are going to show up? AAA Auger addresses these issues as well as what's going on with the pipes. After spending the night in a hotel (we are accustomed to indoor plumbing...) I called the next morning. The phone was answered quickly and professionally and I was told that everyone was currently out on a job but I could be placed on the waiting list and that someone would be able to come the same day but it might be later in the day. Since we were in a hotel, I was OK with that. About 20 minutes later, I received a call that someone was available and he could be at my house in 20 minutes. I asked for 30 and we rushed home to find the van waiting for us! Now, here's where the fears of calling a plumber start to further disappear....the van is unmistakable...it's not some independent dude showing up in a pickup truck that he probably takes hunting on the weekends. The vans are white and clean (and stocked with all the equipment one might need) with the company name in red on the sides. The plumber was in black pants with a red company shirt and, even though my floors are nothing to write home about, he put blue booties on over his work boots whenever he came inside. He assessed the situation and, before starting any work, wrote up a quote for what he needed to do. What? I already know how much it's going to cost? This is REALLY the price? Hmmmm....has to be a catch in here somewhere...OH, what's the hourly rate?!?! Oh, there is none? Well, OK, then let's proceed! He worked outside for about an hour, clearing the pipes of some roots that had invaded, and then let me watch over his shoulder as he used the "See Snake" to visually inspect the rest of the pipe running the length of the house (a nice way for me to tell if I might have any foundation issues going on!) I was informed and kept in the loop every step of the way which helped me learn a little bit more about my house. He also wrote up a quote for how much it would cost to completely repair the pipe, should I decide to do that in the future, but there was no pressure or unnecessary drama to make me believe I needed to schedule that right away. It was all over as quickly as it had started and it was about as painless as it could be. I printed off a $20 coupon from their website which was happily accepted and there were no surprise fees added on. Not long after he left, I received a follow-up call from the office making sure the problem had been fixed and that I was satisfied with the service. Definitely! I originally found this business on the Shepherd's Guide website and then came to Yelp to check out other reviews. I know not everyone's experience is perfect, and there are 3 sides to every story (yours, theirs and the truth), but I'm making this review my first Yelp review because I had a great experience. I know there are other homeowners like me who, at some point, are going to need to "call someone" and I want to recommend AAA Auger as someone you can trust with your investment of your home. Now, if anyone asks me if I can recommend a plumber, I'm able to say why yes, I DO have a plumber AND one I can feel good referring to other people! read more

This is the only plumber I will ever use. Don't bother shopping around, looking for coupons or discounts etc., because this company will never overcharge- they don't even charge extra for coming out after hours or on the weekends. I have used them several times over the past ten years and every single time they came out to my home right away, got the work done quickly and the charges were always reasonable. AAA Auger will even tell you what coupons they have for you without you asking. From the receptionist to the service staff they are all so polite, professional and they just "care" about their customers. I have recommended them time and time again because they are that good. How many companies can you rave about like this? I bet not many but you will if and when you ever need plumbing services. read more

The pipe behind our toilet broke, and through a recommendation, I called AAA Auger. They arrived in less than 30 minutes. There was no cost for them to come out and assess the damage, and they gave me a quote on the spot. The plumber fixed the pipe very fast, and he was on his way. read more

We just had a new tankless water heater installed in our attic. Eric and Martin were the installers, and John was the field supervisor who visited with me upon their arrival and came back to check the work when it was completed. They were knowledgeable, friendly, and did a great job. I really appreciated their fast response time. Eric responded to our initial inquiry quickly and was able to come the next day and give me a quote. He explained all the pros and cons of the different tankless heaters they offered and help us decide on one that best fits our needs.He also informed me of the nice $300 rebate they were offering for a review. I would have given the same glowing review whether or not a rebate was involved! I am a happy customer now. It's certainly never good to be without hot water, especially for a kitchen sink and dishwasher, which is what that water heater serviced. I would highly recommend Eric and the crew at AAA Auger for all your plumbing needs. read more

Well, all good things come to an end, sadly. I had been a satisfied AAA Auger customer for several years, and had appreciated their prompt services at very reasonable prices. All that changed since yesterday. I called the Irving office yesterday afternoon requesting service to fix a couple of bathroom faucets. A plumber was dispatched immediately, and after unscrewing the two faucet handle covers, he explained that some parts are missing/broken, and that he will have to get them the next day (i.e., today). He also gave me a price of around $470 for repairing both faucets, and emphasized that if I had to replace the two faucets, the labor charges would have been much more, and how lucky I was that these can be repaired, etc. I swallowed this argument, and agreed. He showed up today morning with two parts, one for each faucet. They appeared to be two similar looking plastic cylinders with threads on them. It took him about 2-3 minutes to drop in each part into each open faucet handle and screw the faucet covers in. That was it! I was then presented with the bill, in which the parts cost was $22, and the labor was $448. I had anticipated a complex procedure for repairing the faucets to justify the labor charges, so this bill appeared extremely inflated. I talked to the manager, who gave me a discount of $50, but also gave a lecture on how the bill was very reasonable and that we are paying for the knowledge of a licensed plumber, which naturally will be much higher than general handymen, and so on. Well, I had hired their licensed plumbers in the past, and they had changed toilets, fixed plumbing leaks, etc., all of which appeared far more complex and laborious. And the charges had never been more than $250 per service call. After this rip-off, I am looking elsewhere for my plumbing needs. read more

We just moved in our house and within a couple days the drainage pipe to the sewer was backed up. We called late in the evening around 9:45pm and was told someone would be out first thing in the morning. When Carlos got there he addressed the problem and clearly explained the situation to me. He was very knowledgeable and helpful and the cost was great. Will definitely use them again if I need to. read more