The repairman was professional, quick, and honest. I couldn't have asked for better service.

I had a great experience w/ AAA Auger and will definitely call them the next time I need plumbing services. They were friendly, fast, and knew what they were doing. read more

Our first experience with AAA Auger in our home was excellent. A hot water handle come off in our shower (around 5AM, life being goofy), and while I could shut off the water to the house, I was hoping for someone to come before too long. I got the call from David Cross before they opened for business, after I submitted a request on line, and he had Randy/"RJ" to the house within a couple of hours. RJ was efficient, figured out that there was a bad part that needed replacing (showing it to me and explaining what he could to a non-plumber), went out to downtown Dallas for what he needed when it turned out to be an odd part that wasn't on the truck, and got the job done. The price seemed entirely reasonable and in line with plumbing services from other providers in the past, if not better. We have used AAA Auger where I work and I was told that they have done good service for us there. They were as good on this occasion as I was told. It's easy to feel at a disadvantage with services like plumbing, where people can only trust that they are getting dealt with squarely. My next call will go to AAA Auger. read more

As usually happens in older homes such as ours, we recently had a bathtub hot water handle that would not turn off the water.. Now this was not a drip, it was a running faucet.. My husband thought he could fix it, but after much frustration and irritability he gave up and shut off the water. This was on a Friday night. I called AAA Auger and scheduled an appointment for Saturday after 10 am. At 10 am their representative called to let me know it would be a couple more hours but they would call ahead. They arrive in 45-50 minutes diagnosed my problem, gave me a quote went to pick up a part and had me back up and running in about an hour. Their price was reasonable and their technician was courteous and knowledgeable. I have saved them in my contacts and will definitely use them again. Great. Work read more

The plumbing work was fine, and the plumber worked quickly and did a nice job. The service was, however, very pricey. The reason for only three stars is this company's estimation practice. Be aware that this company will not provide an estimate over the phone, or even a ballpark figure. Instead, they will send their plumber out to do an estimate at your location, and they have a handbook of charges to provide the cost on site. You are free to accept or not. . I understand that they cannot give a firm estimate without seeing things first, but I believe they could give a range so that the customer can at least get an idea of the cost. My plumbing work was very simple - installing a kitchen faucet and replacing the cutoff valve under the kitchen sink - the type of work not hard to quantify. I can't give more than three stars because of this practice., which is clearly designed to encourage the customer to accept what appeared to be an inflated price. read more

Plumber should have arrived after 4pm but instead arrived at 8:20pm. Got a call at 4pm stating they were running behind by a couple hours. My estimate was hardly worth the wait. It was going to be just under $350 to make a hole in my wall and that didn't include any other costs. The professional "leak detector" that wasn't in rotation yesterday did the same thing that I did.... Turned on the shower and listened. read more

This is my second time using AAA Auger Plumbing Services and they will continue to be the first call I make should I have another plumbing issue in the future. There is no charge for them to come out and do an estimate and they are open 24 hours and available on the weekends too. HUGE plus, because you know that 99.9% of plumbing (or any other) issues seem to primarily occur after hours or on weekends...or is that just me? When I called, the dispatcher gave me an estimate of how long it would take for them to come out (busy day) and made sure that I would be okay with that. She also promised to call again and let me know that they were on their way within 30-40 minutes of arrival - which they did. I really appreciated this because it kept me from being held hostage in the house all day waiting for them like some companies make you do! I ran a few other errands and they called me soon after I got home to say that they were headed my way. I had the same tech (Juan) that had come out the first time. I can't say enough about how kind, courteous and polite he was! First of all, he wore disposable footies (extra points for respecting the carpet, lol!). I don't wear shoes in my home and am even neurotic enough to have a bucket of footies at the door for my guests. I didn't even have a chance to offer him any because he already had his own on. I also appreciate the fact that he took the time to explain the problem, how it happened and he also gave me tips on how to avoid having these issues recur the future (rather than just fixing it, taking my money and leaving). ;-) I don't often take the time to write reviews, but if the service I received had been equally as bad, I would definitely be having a conversation with somebody's supervisor, so why not commend an exceptionally good job? :-) I've already recommended this company to friends and neighbors, so please keep up the great work (my name is on the line now, LOL!). I also hope that someone from the company takes the time to read these reviews and recognizes Juan for his consistently exceptional service. I'm sure this isn't the easiest job to have and probably a pretty horrible day for most people who have to contact a plumber in the first place, so it makes a difference to deal with dispatchers and techs that are always pleasant. Thank you all again! :-) read more

I had a plumbing leak & they sent out a plumber first thing in the morning. He was very nice, explained everything to me when he gave me the quote. It was a little more than I expected to pay but after checking normal charges I found out that they had made me a good deal & got my plumbing problem fixed very quickly. I would definitely recommend them. read more

I can't say enough how pleased we are with AAA Auger, and specifically, Frederick! Friday night, we had a toilet crisis. Great...it's the weekend, it's the middle of the night, and we're screwed. We go to sleep and my husband starts calling people early the next morning. Thankfully, I am a Yelper, so was going through many plumbers that had decent reviews. We tried a handful, but either no one answered or it was going to be hours before someone could get to us. AAA Auger got called and from the start of the call, we knew we wanted to go with them. The customer service was outstanding. The kind woman who answered the phone told us that all their guys were out on calls, but someone would call as soon as they had completed the job they were on. Sure enough, not even an hour later, Frederick called and said he was on his way. We've never been more relieved! He worked quickly and thoroughly, explaining all that he was doing and why. Thankfully, our issue wasn't major, but if we ever need plumbing services again, I can't imagine calling anyone else. Thanks, AAA Auger and Frederick!! You changed our weekend for the better and we're so grateful! read more

I chose AAA because of all the glowing reviews. Unfortunately I had a very different experience. The good: easy to schedule on phone and they came on time. 2nd Tech did unclog the drain. The bad: everything else. Most notably - a near-miss on contracting for very expensive, and totally unnecessary repairs. I initially tried to schedule them via their web, but got no response. So after a couple of days, I called them, and was able to schedule service at that point. They came when they were supposed to. The tech got the auger out, and went to the cleanout on the side of the house. After struggling with it for a while, he decided that the auger cable was too big to make it through the turns in the pipe. So he got the small auger out of the truck, and ran it through. It wasn't long enough to reach the clog. He said we needed the MEDIUM auger, but he didn't have one. OK - these things happen. So he called, and arranged for another tech to come out later. The new tech brought out the medium auger a couple hours later. He cleared the drain, but nothing came back on the head that would indicate what caused the clog. He said the work was guaranteed for 6 months, but if they came back out, they'd recommend running a camera through the pipe to see what the real problem was. And they'd do that for half the normal fee of $380. A week later, and the drain is blocked again. I call, get a tech scheduled, and again, he (Tech #2) comes on time. He runs the auger again to clear the clog, and then runs the camera into the drain. The camera is useless, as the display is solid black. He doesn't have another camera, so he calls in to have another tech bring by another camera. I wait about 45 minutes for the other tech to arrive, and they set up the new camera, and fish through the pipe. He goes in probably 15 feet or so, and says "There's the problem! you've got a "belly" in the pipe. I ask him to explain, and he describes it as an area where the pipe has a low spot. I asked why a low spot would cause a backup, since drain pipes commonly have traps (which are low spots by design). These don't generally cause backups, as long as there's higher pipe upstream, and lower pipe downstream. He made a weak attempt at explaining it. I said I didn't understand, and he said he didn't know how to explain it any better than that. I also pointed out that water WAS flowing through this belly. He fed the camera further, and came to a spot where the pipe cross-section was a bit narrower, and he declares THAT'S the problem. He tells me that my 50 year-old cast iron pipe has collapsed there, and that's why it keeps clogging. He gets out the Locator which he moves around above ground, to detect exactly where the camera head was - and therefore where the pipe was bad. He says it's in the middle of our den floor, though he didn't seem to be able to find the exact location. And he was yelling over to the other tech at various times to move the camera in or out of the pipe a few feet here and there, or turn on the locator. After failing to get a good location, we go back out to the cleanout so he can make sure the other tech had things set right, we see that the camera display has a bunch of text displayed over the picture, and they had no idea why, or how to turn that off. So they fiddle with it, and eventually get that to go away. By this time I'd had enough, as a result of the multiple problems with them having the wrong equipment, or bad equipment, or confusion on how to use the good equipment, compounded by his inability or unwillingness to explain what was going on. While I still expected at that point that I needed major repairs, I just didn't have confidence in AAA to do them, do them right, etc. So I calmly told him it was time to wrap things up. I'd pay them the $190 for this service call but then we were done. I decided to get a 2nd opinion from another plumber I'd worked with before. The tech apologized several times, and while that was nice, it didn't change my mind. He blamed it on the bad equipment they gave him, and I politely said I didn't care whose fault it was - it's all AAA. As he was leaving, he commented that some folks are hard to please, and then was obviously angry, slamming doors in his truck. I wondered then if my decision had cost him a commission (some plumbing companies pay their plumbers commission for sales). The other plumber came out, used his camera (for less than the $190 half-price AAA fee), and said my pipes were fine. The narrowed areas are just where some sediment has built up. The clogs were due to the fact that we had installed a new (low-flow) toilet a few months ago. The low-flow toilet, coupled with using Charmin in old cast iron pipes (with lots of rough spots inside) commonly causes clogs. So the fix, rather than expensive tunneling under our slab and replacing pipes, is to change toilet paper to one that dissolves better. read more

Horrible experience. After two days could never get a plumber to my house. They couldn't tell me when and said they dispatch plumbers based on your proximity to their current job. Of course they never told me this when they gave me "courtesy calls" saying they were really busy but would get to me soon. If you want help, call another company. Update: And here is the company's response via BBB. Yes plumbing issues are frustrating. Wasting two days on a company that gives false hope they will help is worse. But hey glad you have an efficient manner to operate your business. Kudos for the honesty and response I suppose. "Thank you for giving us an opportunity. We sincerely strive to provide timely service. We have our company organized in service zones. This is unquestionably the most efficient manner to operate. Your review confirms that we effectively communicated that we were trying to get a plumber to you. By your own admission, we stayed in touch with you numerous times letting you know that we were still delayed. Because we never know how long any job may take, it makes it impossible to accurately predict our subsequent service response. Unfortunately, with the last hard freeze, there are not enough plumbers industry wide in the DFW metroplex to have kept up with the demand. We added your service request to our queue and communicated that we would try to get you a plumber as quickly as possible and that we would stay in communication. I sincerely wish that we could have responded sooner. We truly understand the frustration that plumbing problems cause. Thanks again for the opportunity and we are sorry we were unable to help." *** Best of luck? I didn't need luck, just a company that would actually help. You aren't it. How would you know what the work was when you never sent or planned to send anyone to our house? Hoping one person sees this and decides to choose another company given how you operate. Consumers deserve to know when a company fails. If that is "smearing" so be it. read more

I was able to get a appointment same day. Daniel came and assess a tub facet that wasn't working. He gave me a honest assessment and his recommendations. read more

AAAuger responded immediately to my leaking pipe. Unfortunately, the plumber they sent was in over his head. Upon noticing this, I called the home office. In less than 30 minutes a manager was at my house. Taking control of the situation, calling in back up and working thru the night to fix my leak. They also had damaged an area in my home. 3 painters and a contractor showed up the next morning to fix my house back to normal. I have never seen a company react so quickly to a mistake. I am sold on AAAuger (have used them for 10 years/this was their first mistake). Dustin the general manager is excellent at customer service and an awesome plumber. They are lucky to have him at the company. read more

I can't say enough about this company. We bought our 30 year old home about 6 months ago and within the last 2 months ALL of the plumbing went to hell. We had everything fixed quickly and professionally by AAA Augers best tech named Chris. This guy is such a professional, knowledgable, five star class act. Chris worked so hard repiping the whole house through the attic after the slab leak, he fearlessly crawled 30 feet under the house through a tiny tunnel to replace our main sewer line that was busted by tree roots, and he seriously injured his leg working in a deep pit they had dug in the front yard to get to the rest of the sewer line that needed to be replaced. He was so committed to getting things fixed up and done right he went to the hospital, they stitched up his leg and he came back to work that same day!!! I'm also so impressed that after realizing they'd accidently totally ruined our lawn they had a lawn care company put down sod!! They didn't have to, they even stipulate in their contract that they're not responsible for damage to landscaping. Y'all, we even had to replace the gas line from the meter up to the house because of a leak. Chris and all the guys at AAA Auger really took care of us. By the end of it all, after so much that went wrong and all the time we spent dealing with this company the past few months I'm certain without a doubt there's no better plumber out there and we will always rely on them for our plumbing needs. read more

Eugene was our tech- came out on time. Fixed our problem and educated us on how to prevent it from happening again. He was wonderful!!!

AAA Auger is always quick to arrive and when Dan shows up you get great service and great advice all for a great price! Thank you!

Much too expensive. $250.00 for a kitchen sink clog. Comes out to $500.00/hr for 30 minutes of work. Shop around.

We came home today at 6 p.m. this evening & heard a spraying sound coming from the backyard. My husband went & checked it out and found water spraying from a newly replaced faucet, like a geyser, that a another plumber had fixed 4 weeks prior. We called this plumbing company (has the word "free" in it) asked if he could come out but he said he was out of town & seemed unconcerned & said he would come out on Monday. He told my husband to get a wrench & try to tighten it which my husband tried but could not repair it. I looked at plumbers on Yelp & saw AAA Auger had a 5-star rating so we called them at 7:30 p.m. & Jon rang our door bell at 8:25p.m. He replaced the faucet (which he said was an old style & weren't used anymore!) which the previous plumber had installed, & stabilized it & was done at 8:45 p.m. He was friendly & professional. The price we paid was reasonable--plus we got a free estimate by mentioning we were Yelp customers. They were awesome! I'll definitely use them again & spread the word about AAA Auger! read more

I had a new water heater installed today by Sam. The complete installation was done to a very high standard of quality. I could not be happier with the job he did. i would recommend and will use AAA Auger for any of my future plumbing needs. Thank's for a great job Sam. read more

I called AAA Auger at midnight to be sure they could come out to my house the next day. The person assured me that they would target 12:30 pm for my service call. Because I wanted my problem resolved, I even called AAA once again around 1:30 pm to verify the appointment. I was told the tech was finishing up a job near me and he would call. I assured the person on the phone I was waiting for the tech to arrive. AAA called, I called back within 30 minutes and they completely skipped over my service order and went to the next call. All I can say is, if a person will take the time to make an appointment at midnight the night before, that shows intent to be home and waiting to get a problem resolved. Additionally, when a customer calls to double check on the same appointment, what else do I need to do, stand on my head??? The woman on the phone said it would be two or three more hours before they will be available. A 12:30 pm appointment, made at midnight, followed up at 1:30pm now becomes a big if... for 5 or 6 in the evening. I DON'T THINK SO. I WILL NEVER CALL AAA AUGER AND I ADVISE YOU TO DO THE SAME. read more

Jon -382 was awesome! I sent a Yelp request on Sunday morning of Memorial Day weekend and they were out within the hour. Reasonable prices, super quick service, and friendly plumber what more can you ask for. I recommend AAA Auger for all your plumbing needs. read more

I was impressed with the quick service appt and tge honest and professional service. I will be calling them for future plumbing needs. Few years ago I had a tree root that clogged my sewer line and had AAA Plumber come out to clear the pipe after a stoppage. Last couple of weeks I notice slow drainage from my guest bath toilet and got concerned with possible regrowth or new tree root issue. On Sunday night it was very slow so before any accident I called AAA Auger. They answered on a Sunday and scheduled someone to come out Monday by 3 (I requested Mon since it wasn't an emergency to work around my schedule). I received couple calls Monday letting me know their ETA. Around 3p, Juan arrived. Very professional and helpful. He went over everything with me, checked all my drains (not just guest toilet), visually checked both drains outside to see if I truly had a clog, tested flow of water from flush and by turning on all water, etc. After few checks and showing me results and explaining everything he informed me I didn't have a clog but that perhaps those few times were just slow flush/drain. He honestly explained everything and said he didn't need to run the snake and charge me bc that would be unnecessary expense. Rather he gave me some tips on what to do, estimate of work if it does clog and requires service, and left after 45min of checking everything out. He could've done the unnecessary work and charged me, but instead he was honest and provided true service and help(tips). Within an hour I received a call following up with the service and wondering why I decline service to see if it was due to any dissatisfaction. I explained and gave them praise for being honest and the great service by Juan. read more

I would like to tell you about my experience with these people do not believe their commercial they are supposed to check out the problem and give you a quote they did give me a quote but they apparently went too low. I had to call them back twice and the guy that came out was very rude and was upset that he had to work for free. He should take this up with his boss not me it is not my fault that they are not trained well and do not what they are doing this was Herold. I had to call them one more time before the warranty ran out because my bathroom backed up so they never got my lines cleaned out but they told me my warranty was no good even though I still had 11 days left I was not aware that you could gust cancel a warranty just because you are tired of re doing a failed repair. They told me that the first guy said that he got roots out of my sewer line and that is not true but even if it was true how would that be a reason to cancel a warranty especially after coming back two times. please do not do business with these people unless you can afford to hand over your money for nothing read more

I scheduled services with this company under false information!! I was told there wasn't a charge for them to evaluate why my water wasn't getting hot. I specifically asked about minimum and service fees for them to evaluate the issue. They said there wasn't any charge, but instead I would receive a quote to inform me of the cost to fix the problem. That's not what happened. There was an immediate $137.50 charge for them to assess the problem. This didn't include the cost of fixing the problem. I spoke to the manager, and he did nothing to honor what was quoted to me. I feel like I was baited and they switched the terms. I paid the fee, but wouldn't recommend this company to others. My hot water now works, but I would have gotten that from a company who was upfront about their costs. read more

Our water heater burst in the middle of the night flooding part of the house. We discovered it early in the morning. We called and they had someone arrive in less than two hours and he replaced entire unit in under 4 hours; and installed a drain system so that our house would not flood if it ever happened again. Price was very reasonable as well. This is third time to use plumber. Always pleased. read more

I am not a happy camper. Earlier this Summer, I had AAA Auger come clean out my sewer line. While they were able to clean the roots out about 1/2 way, they informed me that my line was broken and that they could not penetrate (they marked the spot with paint on the grass and curb) and the sewer line was going to have to be replaced from the house to the street at a cost of $4,400. Another company was able to get it cleaned out all the way to the street. So, if I had just given AAA Auger the OK to fix it, I would have had my yard torn up, a tree would have had to be removed, my mailbox would have had to been relocated, and I would have been out $4,400. It appears to me they just wanted the $4,700 job! read more

I waited two days for a plumber to come and do an inspection for water leaks. When the plumber arrived he wrote an invoice for repairs that needed to be done instead of verifying that there were no leaks in my condo. I continued to ask him if he could give me an inspection; that is what I request, however, it is not what I received. The plumber gave me an invoice. I asked him repeatedly for a inspection report but never got it. I will not use this company again and think that any plumbing company should be able to provide an inspection report. read more

I have utilized these guys two times for main line backups and line issues at my home. Both times they arrived quickly (one occasion was after hours - no additional charge), I was given an honest assessment of the situation, they honored competitor coupons and ended up charging me half of what I had previously been charged by competitors. Juan from AAA Auger performed both calls and not only had everything fixed quickly, but informed me how to fix one of the issues myself in the future for under $40. They also conducted brief follow up calls after each visit to make sure everything went well and I was totally satisfied. Would absolutely recommend Juan and AAA Auger, and will continue to use them in the future any time I have an issue. read more

AAA Auger is great! They sent a plumber (Israel) to my house the same day I called. Israel was extremely professional and courteous, explained clearly the cause of the problem and fixed it promptly. I will never use another plumbing company and will recommend AAA Auger to all my friends. read more