I've used this company many times before and have been happy . I had a toilet that the top black piece was spewing small amounts of water and you could hear it. The part was maybe 20 bucks. The plumber replace the line too ( not necessary) and was there 30 minutes and my bill was 400. The toilet now flushes very loudly. I understand we all need to make money but I feel as though I was taken advantage of. This should have been a less than 200 job. Another plumber same company came out to check his work because it flushes so loud now it's actually worse than the initial problem. For 400 I should be happy and I'm not. I will not use them again. Very disappointed. I do want to say that Eugene is my favorite plumber, but he is not the one that did the work. I was definitely overcharged for the work that was done. read more

Used them to replace tank water heater with tankless. Other plumbers wanted to overcharge for unnecessary services. They did a great job, helped me register for $400 of rebates. Would definitely use them again (already did) for other plumbing needs. read more

I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown Dallas mid-rise condo. I needed two new toilets installed and my water heater flushed. David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater. David answered all of my questions. He and his apprentice installed the toilets. The job was an A+. Here are some of the details: * Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath. * My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors. * David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo. * AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive. * David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here. * Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products. * After installing the toilets, David flushed my water heater. * I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way. * After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN. * The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect. * I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well. * I'm very happy with the service I received from AAA Auger. I would recommend them. * 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements. * 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me. read more

Update: "My friend had a leaking toilet & called them for help" I now want to give this company 4 stars because the very next day, they did give a partial reimbursement & an apology to my friend. The plumber that came out that day was not very friendly but the company do seem to be honest & wanted to do the right thing. I would like to thank this company for helping my friend. read more

Daryl at AAA Auger was the best!! On time and Professional! We would highly recommend them. read more

Our plumbing technician did a great job at a fair price. He changed out our shower faucet. Go to these people first!

Great, fast service I would use them again. Thanks for a good job. They unclogged my bathtub drain with no problem.

We used this company for an outside water link coming from our hose faucet. Water was pouring out of the faucet and we could not shut off the faucet. We called them on a Saturday, and they came out the same day for no extra charge. Our service technician was Tim McGrady and he was very helpful as well as knowledgeable and very friendly. He did a great job and we are very pleased. We would not hesitate to call them again for any future needs and would definitely ask for Tim again, although I'm sure you will be in good hands with whomever works for this company. Thanks AAA Auger Plumbing ! read more

These guys were friendly. Had great customer service. Gave fair prices. Communicated well. It was a good experience.

We called on a Saturday morning around 8am. We were called back in 15 mins and told a plumber will be out in 30 mins. Daniel came out and he was great! Daniel assessed the issue and fixed in very quickly. AAA Auger did not upcharge for weekend work which was great because problems don't always happen on weekdays! Thanks! read more

Low water pressure in shower issue. Quick response and great Service!

AAA Auger is a company I've used for over a decade and each time their service is top notch and they professional and efficiently fix our plumbing issues. They've come out on holidays and regular days - still just amazing service. Clean, respectful, personable, and knowledge experts. There's no other company I use or recommend. Big thank you to Fred who came out this evening! read more

Super expensive! I was told I had a whole in my line which was inaccurate. Proceed with caution.

A great install for our tankless water heater. Eric and Martin were very professional and courteous and took their time in executing a flawless install! read more

We hired AAA to come and use camera to see why we were getting clogs. Initially, the camera did find something stuck in the pipe. They did the hydro method and released the clog. The plumber then put the camera back in the pipes (approx. 45 ft) and got it stuck. They tried to pull it out and broke off the cord...so now, we have a camera with cord attached down our pipes. They told us it got stuck because something is wrong with our main pipe (but no. Ambers footage to show for it). But want to charge us to fix what they think is wrong and get the camera out. We can't afford it, so they are fine with us having a camera in our pipes. They said we could finance the project, but we can't use water normally now in our house. read more