Guy that works there tells you one thing over the phone and in person tells another thing plus it's…read moreover priced. The guy is rude and has poor mannerisms, also bad customer service. Will not go back

The lady that works at DMV referred me to this place. Due to COVID they are only doing limited…read moreservices. I had never heard of it so I googled it and gave it a shot. Super satisfied with my overall experience here. I did a title transfer and renewed registration for a $49 additional fee which isn't too bad. The agent was super friendly and helpful. I was going to pay with my Credit Card which was going to be a 2.9% fee which was going to like 35 or $40 more dollars but the agent helped me save money by telling me I can Venmo him the money to avoid the 2.9% fee! Would definitely recommend taking cash to avoid extra fees. Great experience overall I was in and out within 20mins or less.

After seeing a line around the block at the DMV, we went over to JG Insurance Solutions to manage a…read morecomplicated title transfer and they made it easy and quick. The team was so friendly and went above and beyond for us. It was worth every penny of the $75 we paid to have them handle our DMV paperwork.

JG Insurance is an authorized DMV partner, and they are my go-to when registering a new car or…read moreselling a vehicle. They will schedule an appointment or take you as a walk-in and ensure that any car I've sold is registered to the new owner before they leave. They charge a small fee, but it beats waiting at the DMV all day. Their customer service is outstanding, and they are super knowledgeable.

PATHETIC!!! Yes, this is a one-word review for this state…read morefarm agent. They increased the charges on me twice without letting me know. When I sent them emails, nobody replied. I've never had to not wait for less than 2 weeks to get a reply from them. I was so frustrated that I decided to spam their mailbox with 20 emails at once and I still couldn't get their attention. I'm not sure why these guys are so arrogant. I will be switching my insurance from these guys.

I love this office! Great service, Agent is always willing to help. I know if something happens I…read morewill be in good hands . Highly recommend!

We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

I needed to replace two Xfinity TV boxes, as well as an Xfinity modem. I visited the El Cerrito…read moreStore on April 10th. An employee by the name of Ryan helped me. He was very knowledgeable, helpful and patient with me during the entire replacement process. He walked me through some steps I would need to complete when plugging in the new equipment and pairing the remote controls, etc. A very good job. Am impressed with Ryan and the store.

I am writing to share my deep frustration with the sub-par customer service I experienced at this…read morelocation today. As a former customer service professional, I am generally very understanding of training curves and first-day jitters, but the lack of basic support, standard store etiquette, and procedural accuracy during my visit was completely unacceptable. I came into the store today specifically to drop off three pieces of equipment--two Pro Extenders that were sent to me without my request, and a modem--and to get quick assistance with splitting my Wi-Fi bands into separate 2.4 GHz and 5 GHz SSIDs. The representative assisting me was clearly new and struggled with my technical request, which I initially overlooked. However, while we waited for another representative to assist, she completely disengaged and began texting on her personal phone. When I suggested she call up the next customer in line so as not to waste their time while we waited, she ignored the suggestion, leaving us both to sit in awkward silence while the line built up. When the second representative finally stepped in, he lacked basic knowledge of how to split network bands and unhelpfully insisted I needed the hardware I was actively returning. Frustrated by the lack of resolution and the runaround after traveling out of my way to this location, I decided to leave. To make matters worse, I asked before leaving if everything had been properly scanned and processed. I was assured that it was, only to look at my receipt after leaving and discover that only two items were recorded. The modem was left off completely. I traveled to this store expecting knowledgeable assistance and basic professional courtesy. Instead, I left with an unresolved technical issue, an unrecorded equipment return I now have to spend time following up on by phone, and an overall terrible impression of this location's staff training and customer care. I expect better management and accountability at this branch.

I just wanted to take a moment to say thank you for always coming through for us, especially when…read morewe are dealing with stressful and unexpected situations. Recently, our car broke down and we were facing a very difficult situation. You explained to us that, in addition to having AAA, our State Farm coverage could provide roadside assistance and towing. Because of your help, we were able to get the car towed without having to spend the $300-$450 we were expecting to pay. You saved us a tremendous amount of money at a time when we really needed it. Unfortunately, the car was not worth repairing, and you didn't stop there. You also helped us figure out how to donate the vehicle, making an already stressful situation so much easier for us. We truly appreciate the way you both take the time to explain our coverage and look for ways to help us. It means so much to know that when something unexpected happens, we have people like you who are there to help us through it. Thank you, Elle and Selene for your kindness, patience, and for always going above and beyond. We are very grateful to have you as our State Farm representatives. Thank you Selene, Elle With sincere appreciation

They never answer the phone here. We recently closed a life insurance policy and noticed they still…read morecharged us for premium the next month. When we finally got someone on the phone they told us it was a fraudulent charge because they closed the policy already and told us to take it up with our bank. It wasn't until we spent 45 minutes with the State Farm corporate customer service number that they were able to confirm it was a legit Statefarm charge and we would be getting a refund soon.

It is unheard of to have the same agent for over 25 years. And, Sukhi always answers our questions…read morethoroughly and gives good advice, when asked. I would highly recommend working with her.

Shes been working with my dad for a long time and pretty much scamming him. She's charging us close…read moreto a $1000 in car insurance which is totally unreasonable. I requested to speak on the phone with her but she complained about allergies??? Basically when I started questioning the policy that she worked with my dad on she became defensive and didn't want to communicate with me. Will be looking into other companies. Thanks Suki.

I have been a long time member of State Farm and I can't imagine using any other Agent. David and…read morehis team are consummate professionals. As companies move towards Artificial Intelligence (AI) it leaves more and more members like myself feeling disconnected or worse unsure. David and his team provided both a self service model and white glove concierge. Where I can place a claim online and know that my team will be notified and follow-up with me to ensure I have all my questions answered and walk me through next steps. I have no doubt that David has my best interest in mind which is why I trust him to manage my automobile, home, life and investment policies. They say that the best compliment is through referrals and I couldn't agree more. David represents several members of my family and circle of friends and I highly recommend him to anyone!!

My highest recommendation goes to David for superior service and integrity. I've been with them for…read moreyears with my home and auto insurance. He's helped select the correct policy for me. David and his staff are the BEST and most considerate agency.