for the most part ive really enjoyed having them. granted,…read morei believe they treat their new customers much better than their long time customers (including those transitioned from verizon). ive been a customer for almost a year and ive had to call customer service and get in touch with high level support for a few issues. last year around christmas i was having a lot of issues with line quality and packet loss. after some back and forth i was assured that the congestion would be alleviated with the updating of their lines so it will never happen again. hasn't happened since. i believe them too since they've just now started offering upwards of 2Gbit/s! that definitely requires updates across the hubs, lines, and ONT. overall, the times that ive contacted customer support have been helpful and i do believe they work very hard to solve issues. otherwise the service is reliable for the most part, and i enjoy the fiber speeds! ive noticed now, however, that new customers get a mesh wifi set up :P. much better offers than when i signed up.

Well.. I've been waiting for a phone call since January to fix my phone.. that's still not working…read moreand you are still sending me a bill. Do better The fact I have to pick one star.. blows my mind

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

The store I had no issue but the over the phone customer service is the worse ever I have…read moreencountered I called in about an issue with equipment and my bill I explained I have been thinking about going to frontier because I have been without internet for almost a week I thought my new equipment was being shipped He was no go to the store they have it there and they close at 10 you should make there in time I'm like wow nothing about let's look at your bill or I'm sorry about the mix up let's see what we can do I would not recommend spectrum to anyone Now I went to store in West Covina mall The associate helped me and I explained I was only there to replace my existing equipment wifi and modem He said the only way was to upgrade my devices and he tried to add a sim I explained to him I didn't need a sim and I already have a great plan with T-Mobile He said that's the only way. Bottom line I left with the same old crappy devices that don't work and I have intermittent Internet My goal to leave spectrum after 20 years Do not go to spectrum

Sebastian was great at finding me the best deals for my internet. All of the staff are considerate…read morein finding the best deals for the season.

I went into the Spectrum store to order my new iPhone 17 and upgrade my cable equipment…read more Employee Carlos assisted me and provided FANTASTIC customer service. Carlos was very helpful, patient, and friendly. Carlos transferred all my apps, photos, etc., from my old Apple phone to the new one in 26 minutes. GREAT service!! All of the employees at this location are very friendly and helpful, and the store is always kept clean, well-organized, and fully stocked.

I've been a customer with Giggle Fiber since I moved to Monrovia ~5 years ago. I thought I had…read morealready written a review but I will add one now as my opinion has not changed. This is a great business. My previous experiences with cable/tv/internet etc service providers had been dismal. Constant service disruption, speed spikes and crashes, price increases and shilling for extras and unnecessary services. Not the case with Giggle Fiber. The service works, they increased the price once (by $5) in 5 years, outages are brief and seldom and best of all they leave me alone. I do not track my speed for the service and cannot say if it is consistently what is advertised. The good thing is I don't need to because everything works. I can stream a movie and work on my laptop while my kids play video games and my wife watches something on her phone with a tablet on and everything will work like it's supposed to. If you live in Monrovia or surrounding neighborhoods with service available I would recommend it.

We bought Giggle when they advertised 800Mb/sec, now it's 80Mb/sec. Ookla verified…read more Internet goes down every night 1a.m. resets at speeds 40Mb/sec. Throttling and shutting down. Thumbs down.

Tim was great! Installation went without a hitch for a 65" TV. Super nice! Took about 20 minutes…read more(give or take). Price was great. I'd definitely use this company again!

I needed to get a TV mounted in one of my bedrooms and contacted Timothy. He responded promptly and…read morescheduling was easy. On the day of the appointment, he arrived right on time, did an excellent job, and his pricing was very reasonable. If you need anything mounted, call Timothy -- you will not be disappointed. Highly recommend.

What a big let down I switched from directv to this service. You can only watch your Dvr shows on…read moreone receiver. Whenever I want to schedule a show I have to go to that receiver to set it up. The guide is terrible as well. How are you guys still in business? If yelp could, they should give me the one star I was forced to rank them. Charter cable, you sure are like 20 steps behind when it comes to your service.

Installation today. Aggravated today that items I specifically asked for were not available even…read morethough I stressed them when I signed up for their service and based my decision on their being available. I feel I was lied to to get me to sign up. The customer service person I spoke to could care less. I cannot be bothered to have it all taken out and start over which I am sure is what they are counting on. I abhor this kind of deceptive practice it does not give me confidence for the future.

Fiber 1gb service. The speed and quality are great, when it's working. The connection drops then…read moreresets several times per day, every day. This makes the service untrustworthy for any online financial transactions such as purchases, bill paying, banking, etc., or any other instance in which personal/sensitive data must be be submitted. Another issue is that customer service is completely non existent. Overall, Frontier is absolutely the worst ISP I have ever used.

I am having an absolutely terrible experience trying to get internet set up at our home, and…read moreunfortunately, we have very limited provider options. I originally ordered service on March 31st... and it's been a mess ever since. I've had multiple appointments confirmed, all requiring someone to be home for a 4-hour window, and not a single technician has shown up. I call the day before, the day of, and each time I'm assured someone is coming, only for no one to arrive. The number of hours I've spent waiting around and on the phone (over an hour today) is honestly unbelievable (and not in a good way). What's even more frustrating is the lack of communication and coordination, internally, they don't even seem aligned on what's happening. At this point, I'm beyond frustrated but stuck due to limited options. If you have a choice go elsewhere, do it.

Very nice and great price at start of your contract!…read more We got the TV, Internet and phone bundle for $99 / month. With taxes and fees, around $110 / month. Everything was great until the 12 month contract expired. Then everything went "non bundled" pricing and jumped to $170/month. Called but they can not do anything. Asked if we can resign another contract and get that great bundle price - nope. The rep explained that after the contract, the 3 HD boxes for the TV were $15 each per month - I said whoa - after a year you have the gall to charge us for depreciated technology items ?? Said we cancel and they want their TV & Internet boxes back. Geesh! Terrible customer service - terrible attitude - worst utility company to deal with. Now switching to cable.

Why isn't zero an option? No such location. Don't waste…read moreyour time. Operators were not informed enough to tell me there is no such address. I was so infuriated by this supposed location. Fios should be investigated for its half a$$ed business practices. They get you by the short & curlies & flip you the middle finger if you balk. Will cancel my service as soon as my contract is up.

Scheduled ON THE PHONE a DAY BEFORE my appointment at 1pm. I got no email confirmation for it, but…read moresomehow I had to experience the negative consequences of the telemarketer's mistake? I almost had to wait an hour and a half via the normal walk-in check-in because the first worker refused to help me without a confirmation! Which SHOULD have been sent to me. Thankfully, a different, more helpful worker who priority serviced me for the inconvenience. WHICH IS WHAT THE FIRST WORKER SHOULD HAVE DONE IN THE FIRST PLACE. First worker (1 star) + second worker (5 stars) = 3 stars overall.

To spectrum: every store you have has a very slow service. Its so ridiculous, just to return…read moreequipment tskes a whole 1.5 hrs. Come on spectrum! I know at&t does their return w ups all you gotta do is drop it off and the whole thing takes 3 mins. Nothing like signing in then you wsit for hrs?