I am new to investing in precious metals. Senior Account Executive Michael Mcgoughy provided an…read moreeducation on types of investments and why they appreciate differently in value. I spoke with other companies, too, but they seemed more interested in telling me what they knew rather than helping me understand. I am investing personal, not retirement funds, which has different rules. I did not have a very large investment but Michael treated me respectfully and went out of his way to make sure I was taken care of. I may never be a large investor for National Gold Group, but I will be an investor for life..

From the owner: Family-owned precious metals company helping Americans protect retirement savings with Gold &…read moreSilver IRAs since before most knew they existed. Based in beautiful Kailua, Hawaii, we've earned our reputation one satisfied client at a time. What Makes Us Different: ✓ Best Pricing Guaranteed - Proprietary software finds real-time best prices from 5 largest wholesalers ✓ Lifetime Fee Waiver - No ongoing Gold IRA fees (qualification required) ✓ No-Fee Buy-Back - Zero fees when you sell back to us ✓ Complete Transparency - No hidden fees, no pressure tactics ✓ Education First - We teach before we sell, ensuring informed decisions ✓ Lifetime Support - You become family, not just a customer We specialize in Gold, Silver, Platinum & Palladium IRAs plus direct purchases. Our award-winning specialists guide you through every step with honest advice and the industry's best customer satisfaction ratings.

Needed to have some old silver coins appraised & Alii Coin being near by in the…read more Windward City Shopping Center was very convenient. Got buzzed in . Good security measure & proceeded inside to a shop full of '' stuff '' every where! Look like years of Accumulation. Gentle men behind the counter helped me and took a look at my coins & gave me an appraisal. Opted to keep coins. Appreciated his opinion & left store satisfied with my coins! Visit this shop if you need his services!

VINCE is awesome very patient in explaining things learned a lot from him about coins and how to…read moretake care of them

So, i'm pretty sure this store is a front.... I mean, they have to buzz you in to enter, and they…read moregive you dirty looks the whole time you are there..... ai.

I forgot the guys name i spoke to. But was a cool dude. Atleast for me it was a good experience.read more

Bought a gold necklace for my wife's birthday, but as they did not have her size they said it would…read moretake 4-6 weeks for delivery, which we were fine with. However after leaving we were called and told that the delivery would take as long as 4 months. I called and requested that they refund 70% of the purchase price as a 30% deposit would be sufficient. The salesman, David, was very kind and understanding, but said the decision would have to come from the owner. The owner called me the next day, and I explained that the quoted time frame was changed and that there was no need to hold all the funds for 4 months, she said NO. After going back and forth she agreed to a refund, but said that I would be charged 3%. After more BS I said forget it, and called my credit card for a refund (which they obliged given that there was no delivery of the jewelry, and wouldn't be any for months). The lack of perspective and horrible customer service received by the owner tells me all I need to know about this business, which is to stay away. Her attitude, and constant sell sell sell at all cost attitude not only cost her a sale, but also a great customer. How you treat your customers is important, and looking at their horrible YELP reviews, I feel that I dodged a bullet. So why 2 stars instead on 1, because the salesman was kind, courteous and respectful. They should take a lesson from hin on how to treat customers, better yet they should let him run the business!

We found the wedding band of our dreams here!…read more Summary: All other companies said no can do, Gold Mart ohana said yes we can! Never felt pushed or pressured. Incredibly helpful, local family-owned company. Worth the cost. Since our engagement, I had dreamed of an heirloom design but with a personal twist (a flower from his home country). I searched on insta and etsy and was told it was either impossible to personalize or quoted HUGE fees. We even went to a number of big-name companies in Ala Moana and other locations and were told repeatedly it wasn't possible. When we finally went into Gold Mart, it was with the intention to settle. Thank god, we mentioned this to Lily who IMMEDIATELY stated, "We can do that!" She showed us a number of options, but we never felt pressured to buy. In fact, she encouraged us to go have dinner and then come back. Each time we met with one of this family owned company (4 times in person, 1 over the phone) we were given helpful advice that was never pushy or demanding. My SO even felt that we could have backed out at the last minute, because this family wanted us to be happy with our purchase more than making a purchase. When we finally received our rings, we ended up with hugs from Lily because we were so happy with the design and she was happy for us. This is a family company that's been here since I was a kid. Don't expect perfection, but come for the Aloha and the care for your interests.

My Fiancé, Kevin, and I were referred to House of Diamonds from a coworker and loved the entire…read moreexperience! Lorah made the experience so fun and enjoyable for us in finding the perfect set of wedding rings. She even gave jewelry care and insurance recommendations! When we received the rings, mine didn't come out exactly how I imagined at first but Lorah didn't miss a beat. She immediately worked with me to make my wedding ring dreams come true. They did! And I couldn't be happier!

I had a great experience at House of Diamonds. Lorah was incredibly friendly, knowledgeable, and…read moretook the time to answer all of my questions without making me feel pressured. I was able to customize my ring the way I wanted, even down to the perfect shade of yellow for the diamond. The excellent customer service made the entire process enjoyable, and I would definitely recommend them to others.

Gary is a true professional. The entire transaction was excellent. He's very responsive and…read moreinformative. Will happily use the services again if I ever need them.

Gary is very knowledgeable and trustworthy. He came on time, checked what I had, and gave me what…read morewe agreed on. He also offered good prices compared to the other pawn shops I contacted that day. I highly recommend him! Mahalo Nui Gary.

Very professional and fair, very knowledgeable, would use them again and definitely recommend to…read morefamily and friends.

She's got the best technology for valuing your gold and other jewelry. Located in a well kept…read morebuilding. Very friendly and awesome family run business.