I had my items stored at this facility for 1 and a half years. I can understand that some people…read morehave frustrations with corporate raising prices on units, but I do not think its fair to ignore the fact that Chris and the employees here keep the place very clean and tidy and are always very friendly and helpful. Easy to access, close to a major freeway and with the app it makes getting in and out of the place super easy.

We noticed some customers complained about the price increases, or they called price-gouging, and…read morethis happened to us. However, we would like to differentiate corporate pricing policy and manipulation from the service we received from Chris, who has always been kind, friendly and courteous to us. Chris even helped us within his ability to give discounts or other options when we encountered the high price increases. Thank you Chris for working with me and my father who rely on this exceptionally clean and safe storage space to store his art and appreciate your efforts to try to bring down the price as much as you are allowed. Moreover, because your location is extremely convenient for us, you will be the first to contact in case we need storage again. Thank you Chris!

Staff is great. The place is very clean and well organized. Like all storage units, it seems we…read morepay a lot, but this place is worth it.

Very clean, wonderful and thoughtful staff. Highly recommend anyone looking for storage space to…read morelook here. Did I mention the cleanliness here?!!!

Excellent service and so patient and helpful. I was really not prepared to go through this process…read morebut Andrea made it a breeze. Great pricing compared to serveral other storage facilities in the area. I'm a fan!

I'd give them ZERO STARS IF I COULD!!! Horrible Horrible service!! They never answer their phone…read moredefer to an " answering service" NEVER CALL YOU BACK try and charge late fees because of the above, don't process paperwork we drove down and dropped off for auto-pay because the person at the desk said " I dont know how" WORST STORAGE PLACE TO EVER DEAL WITH !!

I was buying a few packing supplies and both employees were cheerful and professional. I would…read moredefinitely recommend this place to my friends

Staff very helpful plenty of carts I like that you can rent a UHaul for them . It makes it easier…read moresince I don't have a car .

The worst movers I have ever used I have moved several times…read morein my 68 years, and my experience moving from California to Texas with NorthStar was the worst I have ever had with a mover. My framed artwork (two posters, a batik from Indonesia, and a lithograph) completely disappeared once the packers in Berkeley took it. When the boxes arrived, some of them were smashed in and it was clear they had not handled my goods with care. Multiple items were damaged. Administratively, they were equally awful. I asked them to provide all written terms and conditions upfront before I signed and put down my deposit, and they assured me they done this, but at the last minute, when I obviously couldn't hire another mover, they insisted that I sign additional terms that were very one-sided in their favor. (I did not sign these and made notes on the document regarding the duress they were putting me under.) For the document authorizing the final credit card payment, they tried slipping in a provision saying that I authorized them to make any other charges they wanted. (I removed that language, but it was a pretty sleazy trick to try to pull.) Then, when they delivered my goods (minus the artwork), the driver insisted that I sign a document saying I had received everything, which was clearly false. When I explained this, he threatened to take all of my goods back if I did not sign. (Again, I did not sign, but made notes regarding why on the paperwork.) I would never use this company again.

NorthStar did our last 3 moves and we would recommend them to anyone…read more Our recent move was the smoothest yet! Felipe and his team (Noel, Henry and George) arrived on time and ready to go. They're professional, fast, friendly and took great care with all our belongings. What really impressed us was the speed at which they worked and how well our furniture (and other items not in boxes) were padded and wrapped so securely. The unload went just as smoothly and at each location, not a speck of packing material (they brought tape, wrap and other supplies) was left behind. Amazing! Thank you Felipe and crew for taking such good care of us and being so efficient. We also appreciate the kindness and positive attitudes and smiles despite how hard the work is!! Best move yet!!

Just look at the two pictures below that'll tell you everything you need to know about all these…read morepublic storage places. The first picture is how much I got billed for my 10x30. Second picture is how much they start charging you once you move in. Staff is very cool and nice but Public storage itself does not value their customers and take advantage of the legal loopholes they cannot be held liable for. It's not just this location but all locations if you look at the reviews they'll talk about the pricing being raised an outrageous amount.

I have two units here. It's always clean and to get in and out is so easy using my phone to unlock…read morethe gate and doors. Oscar and Caeser went out of their way to show me different sizes units until I found what I needed. Very reasonable rates and I'm very happy.

I've been storing my items here for over a year. Horrible customer service…read more Had and issues with a guy who hangs out in his shed from 9-7pm. Is this storage or homeless shelter? He stores and tried to sell his bikes from the shed. He stated some of the $1000 bikes were found or given to him. He offered to sell me a bike that was the exact same Specialized model and color as a bike that was stolen 2 months earlier from me. I called the cops and let them sort it out. I'll leave the rest of the details out as that is between the police and the guy. The manager decided to intervene in the police investigation. The manager was ignorant and decided to berate my wife and I because she had a preexisting 10 year relationship (stated by her) with the guy and that I should have taken my concerns to her before calling the cops. She wanted me to notify her that i suspected him of possessing a stolen bike (so she could notify him?) Yeah, that's just moronic. You notify the police and let them deal with it. And she was angry at me for calling police. Bad management putting itself in a police matter. When it comes to issues, legal or criminal, she's not thinking straight or protecting all customers.

A little older facility, but the mmanager is top knotch. Customer service is amazing.read more

They raised my rent $100 per month with out letting me know!!…read moreThe Senior discount isn't even worth it!!!

I just finished throwing away all my moldy stuff that I thought I was paying to keep safe. It turns…read moreout that this place is prone to flooding. I lost so many things I can not replace. My only relief was realizing that I had been paying for the insurance. The manager told my husband we should have paid for the insurance when he reported the damage. We were really relieved to realize that we had gotten the insurance and been paying every month for the last few years. However it turns out that the protection agreement doesn't cover flooding of any sort. I would be less angry if I didn't find out that these units had all flooded before. I guess you are supposed to ask for a unit that doesn't regularly flood? What a waste, they really don't care about your possessions.