Needed cardboard boxes. Parked on the street. The floor employee greeted me when I entered the store and the cashier checked me out without needing me to bring the box bundle up to the counter, I just let her know how many boxes I wanted (it's discounted if you buy the pack of 20). An employee helped me bring all the boxes out to my car and load them. Very nice and polite staff and I was in and out quickly. Remember to get a receipt so you can return any unused boxes! read more

You now need an app or the willingness to scan their stupid qr code to buy propane. No more button to call for help. So you have to walk into the store . I dont do qr codes so I am gone, read more

I refilled some propane tanks and had to mention that in this world, diligent able people are far and few between. Richard assisted men with the tanks, then I asked him for garbage bags. He said they were out but he said he would check k in the back and did. Richard is a major asset to your company!! Develop his ability by supporting him in his career objectives! read more

U Haul - I refilled some propane tanks and had to mention that in this world, diligent able people are far and few between. - Self Storage Near Me - Belmont, California

I've now come here three separate times specifically to refill propane, and every single time it's been closed -- despite clearly advertising "Open 7 Days" for propane service. That's extremely frustrating and misleading. On the two occasions when there was an attendant, the experience wasn't much better. The staff member had a very poor attitude, seemed annoyed to help, and showed zero willingness to provide basic customer service. If you're going to advertise propane availability 7 days a week, you need to actually follow through. Wasting customers' time repeatedly like this is unacceptable. I wouldn't rely on this location if you need propane -- look elsewhere. read more

Whoever the young woman that worked with Amaya on Sunday, June 14th around 4pm needs to learn customer service. Amaya was originally helping us and she was great throughout the entire time. When it came time to pay, we saw that we were rung up for over $140 than what we were quoted for. When we asked about this, that's when this other girl stepped in. My dad made the reservation for the truck, wrote down all of the information of what he was told, but unfortunately didn't get the guy's name that he spoke with nor got a confirmation email with the information. We completely understand that we should've asked for a confirmation with that info other than just the reservation number. However, ALL CALLS ARE RECORDED. So we weren't pulling this info from our asses like we were accused. The girl in question asked us who we spoke to, told her we didn't get the name, and asked her if she could reference the calls that were recorded. She said she doesn't have access to those recordings and that only her manager does but he wasn't there. I simply asked her to call her manager. She pretended to call her manager and then said he wasn't answering. I told her that I'm a manager at my job and know that if my employees call me, it's my job to pick up or call back within a timely manner. She smirked at me when I told her that. And I followed by telling her that it's not like we would randomly pull a number from our asses, and she said "well this is our rate if you pick it up on a Sunday vs a Monday morning." And I told her that I would understand that if we were picking it up in the morning by 30 mins before they close & it's over $140 more than what we were quoted? That also wasn't communicated to us, and if it was then we would've picked it up on Monday morning. I asked her again to call her manager or try to access the recording. She simply stopped talking to us and then just rang us up for the original price we were quoted for. Yes, ultimately, we got what we were told but she didn't need to make it that hard nor had to be that rude and unwilling to help. read more

I recommend this place if you're not traveling too far. The rental per day is super economical but the price per mile is ridiculous ($1.19 per mile). If you've got a long way to drive your better off going to Monarch or Penske. Patience is very important here. Everything moves slowly. It'll take some time for them to get to you and then when it's is finally time for you to rent a vehicle it's a slow grind. Once you are out the door though things are great. Service was great, they're polite and helpful and the vehicle was a breeze to drive. I'll definitely be back. read more

Convenient to fill propane tanks but call first as their filler system is frequently out of commission. This time their nozzle was broken and they were waiting on a replacement which was a few days out. read more

This U-Haul has been my go to place for the last two moves I did in terms of purchasing packing material. Their prices are reasonable and I love that their boxes are so sturdy and reusable - they claim to be able to be used up to 4 times, although honestly I really have only used them twice (but that's probably due more to me not really being as careful with them versus them not living up to their promise). However, they were out of some packing supplies I needed on my last visit even though when I pre-ordered the material ahead of time, it allowed me to check out with those items in my cart. The store reimbursed me for the items they didn't have, but it was still disappointing that I had made a trip out there specifically to get all my items in one go and that ended up not being the case. Parking can get kind of bad here on the street. However, they have a small lot in the back that you can park in. read more

This review is only for the propane.... I like to bring my empty bbq propane tanks to get refilled here since they are close by and convenient. I have found the service to be good and quick. I prefer refilling my tanks instead of trading it in because it is more affordable and I like keeping my own tanks. I will continue to come here to refill my tanks. read more

U Haul - Propane refill area in the back - Self Storage Near Me - Belmont, California

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I showed up with a reservation. This lady lady from the picture told me that there's no truck the size I reserved. I asked her to issue me a $50 guarantee credit. She said she can only give me that credit if I pick up a truck from another location. I told her I don't have a ride there and demand a credit so I can use it for next time. She then told me the credit can be issued by the manager and the manager is not on site. Why can you issue a credit when I can pick up at another location, and not able to do that for my future rental? I asked her to call her manager and she refused to do that. Later she cancelled my reservation without my confirming. Very rude and unprofessional. read more

U Haul - I had my reservation cancelled by this lady without my confirmation. Very rude and unprofessional. - Self Storage Near Me - Belmont, California

Check to make sure they're not overcharging you for propane. Cashier tried to charge me for 1.9 Gallons, that's just about double what it should have been. I brought in a 5lb tank which by volume can only hold 1.2 gallons of propane. I should add the tank wasn't empty when I brought it so even less available volume to be filled. Little homie said we always put a little extra. Well you literally cannot, certainly not 0.9 gallons more, that's what the Over Pressure Device valve is for. Anyway talked him down to 1.2 gallons, but still was overcharged. Left a bad taste in my mouth both the experience and the reminder that our schools have failed us; 0.9 is almost 1 so NOT just a little more. read more

U Haul - Self Storage Near Me - Belmont, California

After renting from this location for atleast 15 years. I am done. The management and the desk workers are the rudest folks on the peninsula. I left with them giving me the finger and cursing at me in front of other customers. Please get rid of this really poor team. read more

This review is for thePropane Service. Today is the second time I was unable to get propane. Arrived at 10 am and was told there was no one there who knew how to,pump propane . They told me to come back at noon. Since I live in asan Bruno, I was unable to do that so I-went to 24-7 on Westborough. The service is better but the cost is $1.00 more per gallon A month ago I went to Uhaul to try to get propane on a Monday and was told they were out . I would call before you go to Uhaul and hopefully they answer the phone. read more

For the moment I walk in everyone's try to help me!! We did set up the appointment for the next day, so came at my appt and all works very fast and easy, once Returned the vehicle just drop the vehicle give them the keys and thats it! All online and by email!! That was the easiest and best service ever have for a rental!.Thank you!! read more

While really great deals in Silicon Valley can be hard to find - because they don't exist - there are nonetheless a few ways to find decent discounts if you're willing to hunt for them. Case in point: propane tank refills. You know, those ubiquitous white canisters used in outdoor heaters and backyard grills, which most people exchange at gas stations, grocery, or hardware stores for a fresh tank. You pay a premium for this convenience, however, unless you know where to go to fill your old, empty tank for less. How much less? How about 40% less? A refill here at this well stocked and professionally run U-Haul storage and rental facility on El Camino Real runs around $15 for a 4.5 gallon full refill, compared to $25 after taxes at many local gas stations. Just bring your empty to the filling station in the back and ask inside for assistance. Refills take less than five minutes if there isn't a line. That $10 you saved for the propane refill can be invested in a steak, a piece of local king salmon, or some grilling vegetables or mushrooms. No, it's not going to make you a millionaire, but it does give you a bit of extra spending money each time you need a new tank. Good deals in Silicon Valley don't get much better than this! read more

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Rented a cargo van to transport a full size mattress and box spring. Reserve the van a day in advance online. It cost $19.95 + $0.79 per mile. I traveled a total of 32 miles and everything came out to around $50 (Prices as of 6/29/2020). There's 2 hour street parking available right in front. I was comfortable leaving my car there. Pick up and drop off was easy with no wait time. The van I used was in excellent condition and only had 9K miles on it. While I was there I also inquired about their propane filling service. It cost $3.49 per gallon, I think I will bring my tanks here next time. read more

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Stay away!!! I should have read reviews prior. I was unaware reservations are not guaranteed until 2 hours prior regardless of when you make it. David at their front counter was helpful. He said this pays well while I go to school and if you knew we had a 1 star you should have gone to Ryder. Repeat. Stay Away!!! read more

I have to say, this was one of the smoother U-Haul transactions I've had. I've used U-Haul in the past, and when booking through the website, I've come to expect issues coming up day-of or day-before. As per usual my reservation was changed the night before picking up to this location; but luckily it worked out. Raiden helped me out with my rental agreement and was efficient and chill. He was knowledgeable with my questions, and remained calm when a previous customer interrupted our interaction by complaining about not understanding how to use the U-Haul app and thrusting their phone towards him. When the customer left, he apologized to me for understanding. 5 stars for having to deal with nonsense like that. On the dropoff, Roderick was equally as awesome, as I had forgotten my personal house keys in my truck and he brought them back to me as I was leaving. Again, 5 stars for being kind, understanding, and for saving me an afternoon of having to re-trace my steps to where I could've lost my keys. read more

When it comes to refilling our propane tanks, we had a great experience over Labor Day weekend. Arrived in the afternoon and there was someone already filling tanks. Got my tanks filled quickly, paid at the counter ($3.50/gallon) and was out of there in about 5 minutes. read more

I rented 2 uhauls in two days from 2 different places and unfortunately they were night and day difference. This place was slow, inefficient, and just overall horrible. I used the mobile app to get a van, it assigned me to a van that was out of service and the employee who was helping me just didn't know what to do and had to ask another staff member who for some reason felt it was more important to chat with other co-workers instead of help a waiting customer. In the end they still couldn't get the app to reflect the correct van I was given so I was just given a random van, I had to take tons of pics to document the damage/millage/gas etc.. since nothing on the app was accurate since it was for another van. It took me almost a full hour to get in and out... delayed my moving plans significantly read more

Parking not allowed in their parking lot area. Will not fill propane till 1pm and it's a Saturday even while a guy was talking on his cell phone same guy that told me to leave the lot and go outside even when I said I just needed propane. Carried tank in then another guy said not propane till 1pm and said to goto another U-Haul. Oh well read more

Rented 10 ft truck and overall Experince with UHaul folks, vehicle and service was excellent. Thank you !!! read more

Easy reservation online, a van was available no problem, prompt service on the pickup and the return, no weird charges, no pushy sales. The only issue was that a brand new Ford Transit van with 400 miles had busted AC, but things happen I guess, not their problem that Ford can't build a decent car. read more

I wish I had checked this page before using this location. Really bad customer service. There is a guy named Wilbert (if I remember correctly) who just ignored me instead of helping me when the mobile app assigned me a truck that was being assigned to a customer inside the store at the same time (what is the point of using the mobile app to reserve a truck if they can also assign it to another person at the same time). He was just plain rude and I had to call him out to receive some help. The supervisor or lead agent inside was the same way, super defensive and confrontative, I understand that they are very busy but why not help confused customers instead of plain ignoring them, we are not going to go away, we have a need at that moment so why not help so we can work together on resolving an issue instead? I am going to need a moving truck really soon again but I will definitely look for other options instead of U-Haul. Thank you! read more

When I got to the center was told it would take much longer than I was originally told (6 hours) because there were too many cars booked. I told them I didn't have a ride home and needed to wait and they told me that wasn't possible as they have no place to wait (even though I signed up for that originally). So I took an Uber home for $30. Got a call 1.5 hrs later that they had finished, just as I got home - ugh. So I took an Uber back for $30. The staff was pretty rude when I asked if they could make sure if I was getting the warranty. They refused to check and told me tgat I'm getting what I'm getting- luckily warranty was on the bill, but Wally's it have been that hard to confirm for me? Then they ridiculed me implying I should just be grateful that they did the work for me. Stay away!!! There are other better places to get a hitch installed. read more

You can't speak to the people there. So go there with your propane tanks and risk 1) sorry, but no one here is qualified to fill propane or 2) our equipment is not working or 3) whatever- not today. The Redwood City location is ten times more reliable for propane. read more

There wasn't a qualified personnel on site to pump propane. Four staff inside building!! Terrible for a Saturday morning. read more

For the most part of the rental the service was great until I dropped off on 8/3. It was explained to me that if I fill Up to 1/4 tank I get a credit for $36 and the young lady who helped mentioned for every line filled is about 1 gallon. I drove a total of 13 miles since it was a local move. Filled up 3 gallons just to get it to 1/4 tank and honestly thought I was being generous. when I dropped off they didn't credit me because it was just under the 1/4 tank line..are you kidding me. It was very inconvenient for me to even go to the gas station and I'm assuming that uhaul gives credit so they don't have to fill up the tank. They basically gave me credit and matched dollar for dollar for the 3 gallons I paid at the end of the day I might as well have not gassed up the truck. And the lady even mentioned with a sarcastic tone "well how much did you pay for gas" I explained you guys gave me credit for as much gas I put in the tank so now customers are basically taken advantage of so you don't have to go get gas? IGiving a customer a truck with 1/8 fuel left is terrible service and asking them to bring it back with just under 1/4 tank and not crediting them is even worse. I'm not sure who the general manager is but I've aways gone through Uhaul for my moving needs and even my tow hitch needs. I will no longer support a company who employs this type of attitude and who doesn't care about its customers. On a side note, I tried calling this place before actually going into the store, and the wait time for someone to pick up the line was over 1 hour so I decided to just go to the store since I live about 1 mile away. I was surprised to see that there were about 5 employees behind the counter doing what looked like absolutely nothing. 2 were on their phone. Please corporate uhaul look into this location because your company is losing so much money employing these people. read more

They don't answer the phone in store, even if there are no customers and just 3 employees sitting around. So it forwards to UHaul corporate. That alone should tell you something about how this place is managed. Not all UHaul locations are like that. I had a reservation for this morning for a tow dolly. All kinds of plans made around getting that, buying a car, etc. Stopped in yesterday at the Belmont store to confirm things, was assured they had the dolly for me and it would be OK. This morning, about an hour before I was to pick it up, they canceled it and moved the reservation to a different store, in San Francisco. Everyone keeps talking about their 100% Guarantee, but it seems like a Seinfeld episode. Two stars since the guy in store who helped me when doing my pre-flight check seemed knowledgeable and helpful. If only they let those guys pick up the phone. read more

Do they have a zero rating? Reserved a trailer here as I've done many times before (read: loyal customer). Everyone was always super helpful. Then I ran into this guy Rodrick when I went in to pick up a trailer and needed the ball reversed on the mount. Was told very rudely that "I won't do that for you". Me: "But I know you have the tools, if I had them I'd do it myself, you guys have done it for me before." Dude: "Nope, won't do it, mount it yourself, let me know when you're ready." Me: "But isn't this what you guys do for a living... install hitches? Oh, forget it." Went to U-Haul in SF and they took care of everything, including the ball reversal, no questions. So happy to spend my money where customer service matters. read more

Reservation? Doesn't matter. Expect to be treated like a sub-human. Management? Incompetent. This review is specifically after dealing with the "Manager" Roderick Jones. After sitting down and giving him my PRE-PAID and reserved WEEKS IN ADVANCE information, Roderick said he needed a "phone number of someone else that can call me in case they (Uhaul) can't reach me." I explained that if they (Uhaul) can't reach me on this phone, then nobody can, because it's the only phone I have. To which he immediately replied "then I am cancelling your reservation." I inform him that this is the great (sarcastically) service that I have been hearing about from other reviews and that I really shouldn't expect more should I? I guess Roderick's previously horrible customer service record touched a nerve to which set the tone for the rest of our conversation. Buddy, you shouldn't do the deed if you can't live with the punishment, you have 1.5 stars, own it. We somehow struggled to get past this initial refusal to rent to me (despite me being pre-paid and pre-verified) and made it all the way to the drop off location for my one way rental. I have already entered and confirmed all of this information prior to coming in and now Roderick claims that I can no longer drop off in the location I initially confirmed. Excuse me? I ask why and he says "because this is what the computer says," great critical thinking there buddy. He then says I can call a 1800 number to ask about the issue. Again, seriously? I am sitting right there, the location was already confirmed, what is going on here. THEN I REALIZE, they are trying to charge me an extra fee! Uhaul have bravado I'll give them that, to nickle and dime customers for E V E R Y T H I N G and go about it in super shady ways. After explaining that my drop off location is not listed and it was already confirmed, he REFUSES TO RENT ME THE TRUCK. I then have to go to ANOTHER location, go through the process from scratch, I lose my reservation, end up having to drive there AND back (instead of the one-way I reserved) and end up paying double. Hmmmm, smells fishy to me, Uhaul must have a systematic method of refusing good deals for people who pre-book so they can then rent them at the last minute and charge them more. (*UPDATE*, I checked other reviews and YEP, this is a common trend, SHAME ON YOU UHAUL for these shady price gouging tactics). TLDR; Reserved weeks in advance, Paid up front, Roderick Jones is on a mad power trip upset at his tainted record of poor service, then I (The Customer) get 3 hours of my life wasted and have to pay double for my rental. Avoid these scam artists and just rent from Budget, the trucks are the same price and none of the ridiculous scams. read more

Truckshare 24/7 is flawed and broken. Not only did they charge me before giving me a surprise sobriety test (I was sober, I was just cautious because it was my first time taking the strange test), they deemed me intoxicated for answering the questions too cautiously. To top it off, I called several customer representatives on the phone including a manager, all of whom were unsympathetic to my situation. Apparently, they can not override the results of the test, even though I was on the phone live with them. The manager even hung up on me as I became frustrated, her last words being "Good Luck!". This has been such a terrible experience. Uhaul's customer service is the worst. I'm still stuck out here in front of the very truck I was here to pick up, but now I'll have to come back at 7 am in the morning. So be warned! Truckshare is not reliable and not well designed. They will take ur money first and give you a test on your phone that can lock you out of picking up your truck. read more

U Haul - Don't use Truckshare, it's unreliable and severely flawed - Self Storage Near Me - Belmont, California

We contracted to rent a 10 x 10 storage unit at this facility and when we we were shown the storage unit there was a 2' x 2' post right in the middle of the unit. When we asked about it we were told that they had no other spaces and that they could not discount it because it was already deeply discounted. The price we were quoted was $240 a month. This is the sign in their waiting room. I'm not sure what discount we were getting. Looks like we're paying $20 more for a storage unit that has a pole in the middle of it. Fortunately we found another storage unit in the area at the last minute. read more

U Haul - The quoted rate of $219 a month. We were given a deeply discounted rate of 240 a month? - Self Storage Near Me - Belmont, California

The general manager KEVIN is a joke. I finally got in touch with him via the corporate customer service line. He argued with me about the validity of the tires needing to be replaced, and said we would only give me less than A THIRD of my money back. I asked to speak to regional manager, and he gave me a BOGUS TELEMARKING NUMBER. THIS IS ABSOLUTELY RIDICULOUS. read more

Our schedule on move date was crazy and stressful , we were late, but they did not give away our truck and kept our reservation!

Good source for moving boxes that are reasonably priced. I have used this place for renting a truck and it was painless. The people working here are nice. read more

Dino went above and beyond to create a box to fit a very difficult to pack item. His help and extra time solved a very challenging packing/shipping issue. I highly recommend him! read more

Bad customer service. Avoid this place if possible. There's NO customer parking available. Only in the street. I had to park 2 blocks away on a busy street and walk back to the location. When I finally got inside. I had to wait for 20min in line :( For someone to help me. After that, I had to wait another 30min for somebody to do the walkthrough and release the equipment. There's definitely a lack of personal. I saw only 2 guys for the whole store. read more

Wow... I have seen bad U-Haul places but this one is THE WORST! 3 people sitting behind their computers. No one got up to help me locate or gather the variety of large boxes I needed to pack for my move. I was the only customer in the location. All three employees were on their phones. I was scolded when I attempted to take some small boxes that were strapped together that the open pile was on the other-side of the large display. I was told I could use the orange cart to carry my boxes out to my car. No help offered gathering the various sizes around the store. No help bringing in cart back into store. Pitiful. Amazing how lazy and uninterested younger people can be today. Will avoid UHaul like the plague and this location for sure!!!! read more

Phenomenal service and attitude by Glen C II (GC2) I noticed poor reviews but was limited on my location choice. Glen was respectable and displayed pride and enthusiasm in his work. In addition, the vehicle was pulled up, cleaned and ready for use upon our arrival. A true asset to U Haul and this location with poor history. These two guys working this morning deserve recognition from their superiors! Great work guys keep it up! read more