Tiara and Jayden helped me out today, the service was top notch and the work was done quickly. I…read morehighly recommend this place for quick and efficient service.

Ridiculous wait times when two card are ahead. Used to be that I'd be in an out in less than a half…read morehour but that's the normal wait which sets up an hour plus turn around regardless of how many cars are ahead of me.

As life can go, I found myself at nearly 70, a single Marine veteran needing a replacement reliable…read morevehicle on an ugly budget. My clock is ticking faster than young folks and I really wanted something roomy and comfortable for a large 6' 1" good eater and outdoor chef, handyman, hobbyist, for what is almost certain to be my last vehicle. But....... that budget. To come to the point - I went to Gateway on the opposite end of town from me, to look at another vehicle that ended up not being a good match for me, but, next to it was a Honda Pilot, little older, with some miles. Vehicle had some moderate work done yet, Ben offered this information without my even asking. Try getting THAT somewhere else!!! Perfect vehicle for my needs. Love it! Now it's time to talk money and I meet Ben, the co-owner and main sales force. The vehicle seemed to need a couple minor things to help make me comfortable with the purchase, and these were done, WITH a LOANER car, thanks to Ben. Dave at the front counter is Ben's right hand man, and very capable. Every employee I bumped into or interacted with at Gateway was at minimum professional, and as I understand it they are all ASE certified! Between them all, the agreed minor repairs were completed, my full smile installed, deal struck. A good deal. In closing, now many hundreds of miles later, my vehicle is running and behaving perfectly. I bought this at a fair price and Dave and Ben did what they said they would do, and did so respectfully and promptly. They handed me information NO used car seller would ever do, and kept their promises. I would not recommend anyone buy a used vehicle before looking at what Gateway has to offer. I never thought you could actually trust a used car sales operation, but, I was wrong. Semper Fi

Very professional. Very honest. Very trustworthy to their word…read more You can't speak highly enough of a shop that would tell you that the car you want pre-purchase inspected is not in their usual wheelhouse and recommend a shop with that expertise elsewhere. Kudos and much appreciation to this business for such resounding honesty!

In my opinion, they are using inferior quality brake rotors and hoping they last long enough to get…read morepast the warranty period. Here's why: Got front brake pads and rotors installed. A few months later, I had a pretty bad vibration in the front end. They diagnosed it as a warped rotor, turned both front rotors and everything was fine. A few more months later, the vibration came back. They diagnosed it again as a warped rotor and replaced both front rotors this time because they could not be turned again. Another month went by and guess what, the vibration was back. This time they said the rotors "looked fine" and it was a loose tie rod end. They replaced the tire rod end and did an alignment. As I was paying for it, the mechanic brought out my keys and said there was still vibration, but I needed to buy higher quality rotors, maybe titanium. So at least one of the rotors that "looked fine" was still warped. They chose the rotors that were installed. I was not asked, nor given an option for higher quality. This is a midsize SUV, not a high-performance vehicle that would need titanium rotors. So now I still have a warped rotor and I'm gonna have to pay somebody else to do a brake job with quality parts. Never going back.

Great shop and people to work with. I have taken my Dakota there multiple times, and they didn't…read moredisappoint.

The guys got my oil changed so quick. They didn't try to sell me new air filters or anything, no up…read morecharges or upsells. Despite the day being ridiculously hot, they were super friendly and kind. To top it all off, it was significantly less expensive than the last place I went to for an oil change. Highly recommend going here!

5 out of 5 stars! I stopped at Valvoline Instant Oil Change…read moretoday and was genuinely blown away by the level of customer service. Mantrell, the manager, explained that the location is under new management, and it absolutely showed. He was professional, knowledgeable, and incredibly efficient -- all while taking deliberate care with my vehicle. The team members I interacted with (Aron, Ethan, Mike, and Ash) were equally impressive. Every one of them carried themselves with professionalism and courtesy. I honestly thought customer service like this was a thing of the past, but today proved me wrong. Mantrell and his team deserve full credit for restoring that standard. Five stars all the way!

Amazing guys!!!! They are always helpful and truly care about us and our safety in our car!!!read more

Dustin and Alex, as well as the rest of the crew, were both efficient and thorough! They made sure…read moreeverything was in safe, working condition before I left and then furthermore with making sure I had a clean and functional air filter. Best part... they didn't try to sell me anything extreme that I did not need. I was in and out in 20 minutes

Tried upselling every customer who came through made me wait 2hrs to tell me they "couldn't" repair…read moremy tire cause of store policy as well as $45 for a patch is terrible I've never heard anything good from here I'd just go to somewhere nearby tons of good shops that'll do it for free or more conveniently

Purchased a new tire that went flat 2 days later and they refused to replace the tire. They fixed…read moreit and it started loosing air again a few weeks later. We were told they cleaned the wrong tire and they still refused to replace the tire with a new tire even after speaking to management. Horrible company and I would not recommend them to anyone.

I had them look at my kids vehicle after another shop said they wouldn't work on it cause it would…read morebe $5000.00 plus to repair and they didn't have the time. These guys let me know the issue, fixed it for $1,000.00 and it's been running fine for over a year. I've been using them and will continue. It's hard to find honest mechanics.

Everything went according to plan. They told us how long it would take and how much it would cost …read more Couldn't ask for anything more. Highly recommend!

I had some type of plastic/fabric bed sheet wrapped around my drive shaft - to the point where I,…read moremy brother-in-law, and my tow truck driver couldn't get it off - and west O got it done the next morning. I've owned a Cadillac for less than 2 months and don't trust any mechanic in omaha, so I was expecting this to be an arm and a leg. They charged me about a half hour service/labor fee - so I was thrilled that it didn't even hit triple digits ($100+). I never write reviews, but I have no reason not to go back to these guys next time. Hopefully that sticks and they become my go-to place I recommend to family/friends.

The team at West Omaha Auto Service is always very respectful and helpful. They have been very…read morequick with diagnosing issues and providing great service. Highly recommend having them at the top of your list when looking for services!

My husband and I have both serviced our cars here, and we cannot recommend them highly enough…read more Every service member exudes kindness and happiness, and I never once heard the stereotypical pushy "well, if you don't get this done, your car is going to explode" rhetoric that you hear at many other automotive businesses. The service center was clean, and the price was very fair, if on the low side. We will be back and continue to recommend them to others!

My husband Zach and I recently had a great experience! The guys were so nice, did great work on our…read moreAudi and even gave our crying toddler a toy duck to make him feel better. Highly recommend!

Took the wife's car in for an oil change. These guys do a mean oil change let me tell you. Office…read moremanager was talkative but personable and welcoming. He comes back into the waiting room after 10 minutes or so of them opening up the hood of her car and brings me into the garage. He proceeds to show me that we have a "blown motor head gasket" and encourages that we should trade it in or sell it because it's going to be a paperweight soon and repairs will cost $3k. I called back a couple days later to confirm what the manager had said and he doubled down. Direct quote: "Ohhhhh yeah that was really bad. Really really bad. You should sell that ASAP" Took the car in for a second opinion at an actual repair shop and turns out twas just a cracked coolant reservoir... $150 fix. Turns out we are keeping the car. Great oil changes, bad advice otherwise. Won't go back.

Made it here the other day for a used car inspection. They were polite and efficient. I didn't…read morerealize it at the time but they send a detailed record of the inspection, with photos. I received it through a text message.