As life can go, I found myself at nearly 70, a single Marine veteran needing a replacement reliable…read morevehicle on an ugly budget. My clock is ticking faster than young folks and I really wanted something roomy and comfortable for a large 6' 1" good eater and outdoor chef, handyman, hobbyist, for what is almost certain to be my last vehicle. But....... that budget. To come to the point - I went to Gateway on the opposite end of town from me, to look at another vehicle that ended up not being a good match for me, but, next to it was a Honda Pilot, little older, with some miles. Vehicle had some moderate work done yet, Ben offered this information without my even asking. Try getting THAT somewhere else!!! Perfect vehicle for my needs. Love it! Now it's time to talk money and I meet Ben, the co-owner and main sales force. The vehicle seemed to need a couple minor things to help make me comfortable with the purchase, and these were done, WITH a LOANER car, thanks to Ben. Dave at the front counter is Ben's right hand man, and very capable. Every employee I bumped into or interacted with at Gateway was at minimum professional, and as I understand it they are all ASE certified! Between them all, the agreed minor repairs were completed, my full smile installed, deal struck. A good deal. In closing, now many hundreds of miles later, my vehicle is running and behaving perfectly. I bought this at a fair price and Dave and Ben did what they said they would do, and did so respectfully and promptly. They handed me information NO used car seller would ever do, and kept their promises. I would not recommend anyone buy a used vehicle before looking at what Gateway has to offer. I never thought you could actually trust a used car sales operation, but, I was wrong. Semper Fi

Very professional. Very honest. Very trustworthy to their word…read more You can't speak highly enough of a shop that would tell you that the car you want pre-purchase inspected is not in their usual wheelhouse and recommend a shop with that expertise elsewhere. Kudos and much appreciation to this business for such resounding honesty!

Great shop and people to work with. I have taken my Dakota there multiple times, and they didn't…read moredisappoint.

In my opinion, they are using inferior quality brake rotors and hoping they last long enough to get…read morepast the warranty period. Here's why: Got front brake pads and rotors installed. A few months later, I had a pretty bad vibration in the front end. They diagnosed it as a warped rotor, turned both front rotors and everything was fine. A few more months later, the vibration came back. They diagnosed it again as a warped rotor and replaced both front rotors this time because they could not be turned again. Another month went by and guess what, the vibration was back. This time they said the rotors "looked fine" and it was a loose tie rod end. They replaced the tire rod end and did an alignment. As I was paying for it, the mechanic brought out my keys and said there was still vibration, but I needed to buy higher quality rotors, maybe titanium. So at least one of the rotors that "looked fine" was still warped. They chose the rotors that were installed. I was not asked, nor given an option for higher quality. This is a midsize SUV, not a high-performance vehicle that would need titanium rotors. So now I still have a warped rotor and I'm gonna have to pay somebody else to do a brake job with quality parts. Never going back.

took it in on 12/28/25 for an oil change, ended up getting a new battery as well and these…read moreunqualified morons blew my main fuse and proceeded to tell me its not their fault that they dont know red goes to red. Scott is an absolute joke of a man and refuses to refund and or compensate for the repairs. fuck them. spit on them.

This was an ok experience - the staff members were nice and informative but I felt things moved…read morerather slow . I waited well over an hour to get in with 2 people in front of me - the person in the bay when I got there was there for well over 45 minutes . I know it can take longer for some vehicles vs others but it seemed rather excessive. I liked how they showed on the computer on how much you were paying so you can see all cost up front . They explained a few things I may need to replace but was not pushy about it. Ended up paying around $80 for the oil change which I am not sure if it was high or not as we typically just do it at home. I would go back ,as long as I'm not in a deep hurry .

Very friendly and fast service! I always have a good experience! Would recommend for oil changes.read more

Amazing guys!!!! They are always helpful and truly care about us and our safety in our car!!!read more

Purchased a new tire that went flat 2 days later and they refused to replace the tire. They fixed…read moreit and it started loosing air again a few weeks later. We were told they cleaned the wrong tire and they still refused to replace the tire with a new tire even after speaking to management. Horrible company and I would not recommend them to anyone.

Anytime I get an oil change here they never put the sticker on the window making it seem like they…read morehaven't done anything. Very confusing for sure!

I had them look at my kids vehicle after another shop said they wouldn't work on it cause it would…read morebe $5000.00 plus to repair and they didn't have the time. These guys let me know the issue, fixed it for $1,000.00 and it's been running fine for over a year. I've been using them and will continue. It's hard to find honest mechanics.

Everything went according to plan. They told us how long it would take and how much it would cost …read more Couldn't ask for anything more. Highly recommend!

I had some type of plastic/fabric bed sheet wrapped around my drive shaft - to the point where I,…read moremy brother-in-law, and my tow truck driver couldn't get it off - and west O got it done the next morning. I've owned a Cadillac for less than 2 months and don't trust any mechanic in omaha, so I was expecting this to be an arm and a leg. They charged me about a half hour service/labor fee - so I was thrilled that it didn't even hit triple digits ($100+). I never write reviews, but I have no reason not to go back to these guys next time. Hopefully that sticks and they become my go-to place I recommend to family/friends.

The team at West Omaha Auto Service is always very respectful and helpful. They have been very…read morequick with diagnosing issues and providing great service. Highly recommend having them at the top of your list when looking for services!

My husband and I have both serviced our cars here, and we cannot recommend them highly enough…read more Every service member exudes kindness and happiness, and I never once heard the stereotypical pushy "well, if you don't get this done, your car is going to explode" rhetoric that you hear at many other automotive businesses. The service center was clean, and the price was very fair, if on the low side. We will be back and continue to recommend them to others!

My husband Zach and I recently had a great experience! The guys were so nice, did great work on our…read moreAudi and even gave our crying toddler a toy duck to make him feel better. Highly recommend!