This is a long review, but strongly recommended to read for anyone considering taking their cars to…read morethis place.
I took my car there to have them repair the quarter panel, rear door and the rear wheel. I asked this guy, Alex, how much he would charge to fix the scratches on all the wheels and he said he'll include it in the estimated price.
He asked me to bring it next week on Monday so that he could order the parts ahead of time and have it done sooner. I dropped it off on Monday and he said it would be done by the end of the week. I called him on Thursday to see how it's going and he was talking vaguely saying that he just got the parts. I'm like ok, no big deal. I'd call him every few days to ask if he knows how much longer it's gonna take and he wouldn't give me a straight answer. Long story short, it took about a month for him to finish the job.
I went there and looked at the car. Didn't notice any issues at first, so I paid him and left.
As soon as I got in the car, I was shocked to see all the damage to the interior. The dashboard and the door panel on the passenger side were seriously damaged to the point that they were peeled off and the foam underneath was visible (photos attached). There were paint stains on the passenger seat and on the window. There was chemical residue on the gauge cluster, door panels and around the center console (photos attached).
I took another look at the exterior and realized that the roof drip molding on the passenger side looked super damaged and rusted (photo attached) compared to the molding on the driver's side. As if they replaced it with a banged-up part from a junkyard. There was tape residue on the rear window (that I haven't been able to remove even after washing the car). The adhesive on the front windshield also looked terrible (photos attached).
I went back right away and expressed my concern. He looked at them, completely denied that they were responsible for any of it and literally walked away from me as I was speaking to him. I was calm and super polite during our conversation and was surprised not only by him refusing to take responsibility, but more so by his rude behavior.
As I was driving home, I realized the car wasn't driving normally. There was something off about it and I could hear loud creaking sounds as I turned the steering wheel. It kept going on during the weekend, so I got out of the car at some point to see if there's something going on with the wheels and the tires. I couldn't believe my eyes.
My car has staggered tires, meaning that the front and rear wheels and tires aren't the same size. They somehow put the rear tires that are thicker and bigger in the front and put the front ones that are narrower in the rear.
I texted him on Monday and told him about the tires and he didn't even respond to my message. So I had to take a half day off my work and take the car to my mechanic to have him rotate the tires. My mechanic's jaw was dropped when he saw that they had put wrong tire sizes on the wheels that didn't match. The paint job that they had done on the wheels was also so bad it kept chipping off as they were removing the tires (phots attached). As I was driving back, the windshield molding popped out of its place too. That's the level of attention to detail that you can expect from the Brothers.
Since this Alex guy had decided to ghost me, I decided to go there in person to have him reimburse me for what I paid the mechanic. He wasn't there (or maybe saw me on camera and decided to hide somewhere). This other guy told me to come back next week to get reimbursed and glued the windshield molding with a frown on his face.
When I went back to have him reimburse me, he had this look on his face as he was writing the check, and started yelling at me for bringing up the bad paint job on the wheels, because he did me "a favor". He was like I didn't even do your wheels, someone else did. Go and talk to them if you have issues.
I also had to pay out of my pocket to do an alignment as it was completely messed up after what they did to it.
I was already under a lot of stress after the accident and this whole experience made it that much worse.