Very unprofessional and unethical practice. They lied about being in network with my insurance…read more caused so much inconvenience because i had to ask my insurance to send me the check and i had to pay the office separately. never seen a patient go through this! Plus, they charged me more than what the insurance allowed so I tried to fix and so went back and forth few times with the office manager. I left a message for the office manager to resolve the discrepancy but never got a call back. Few weeks later, I got a threatening letter that they will send my account to collection agency over $130 for something that was their fault. Not to mention the outrageous quote they gave me for implant. I'm glad I got a second opinion and ran away!

Wow. I didn't know it was possible to be this impressed with a dentist!! I chose to go to Dr…read more Kauffman because he was one of the only dentists in GA with a a cone beam machine, which provides 3D imaging of your entire head for sources of chronic infection, TMJ, etc., and is also lower in radiation that traditional x rays. For starters, everyone in the office was so overwhelmingly welcoming and accommodating. Prior to the visit, they even sent detailed driving and parking directions. At the visit, Erica did my cleaning, and was so kind, attentive, and brilliant to talk to. She was so interested in my health history. They even they took my vitals!! Talk about a dentist that cares about health!! Dr. Kauffman himself asked me extensively about my dental history, and asked me what I personally intuitively thought about everything (patient empowerment!). He told me how his views on TMJ treatment had changed completely in the past few years - it's so wonderful to meet a doctor not wedded to their old ideas. (In case you're wondering, he now believes physical therapy is more effective than guards and braces). He spent so much time with me, and provided a wonderfully thorough evaluation of my entire dental situation. He made wonderful recommendations. I felt seen, heard, and understood! To top it all off, he sent me a handwritten letter afterwards, thanking me for the visit, and recapping all that we went over. I'm so happy to have found a fantastic dentist!! If you're in Atlanta (even if you're not!!) I hands down recommend Dr. Thomas Kauffman, DDS.

Great staff, professional courtesy .Truly want what's best for the patient. Would recommend.read more

I was referred to Dr Tracy Dillon by my dentist because of a complicated oral surgery that needed…read moreimmediate attention, when I called his office , I was told that it would be at least a 2 weeks waiting period , when I explain to them that the problem was somewhat urgent my call was transferred to Ms Elisabeth ( the young lady in charge of the appointment)s) Ms Elisabeth found a way to bring me in the office that very same day for a consultation and scheduled the surgery 48 hours later , let me say this it probably took me less than 10 minutes to realize that I was in good hands after interacting with Dr Dillon , the man is incredibly wonderful, very personable , very caring , takes the time to listen to you and put me at ease by explaining the whole procedure along with the introduction of his team , I am out of words to describe how wonderful and professional he is along with his staff , I am one of those who is terrified to go to the dentist, I have extreme fear and anxiety, I just cannot deal with it but Dr Dillon put me to sleep and no pain , to me my most remarkable impression of him was when I received a personal phone call on my cell at 9 pm that day after the surgery, yes you read right 9 Pm after business hours and guess what it was Dr Dillon who was simply checking on me to see how I was doing , if I had eaten anything or if I was in any pain , I remained quite for a moment completely baffled with tears rolling down my eyes before jumping to joy and excitement about his call ( I don't think he knew I was tearing up ) I NEVER EVER HAD THAT EXPERIENCE WITH A DR LIKE HIM Conclusion Dr Dillon is not just any kind of Dr/oral surgeon, he is what I call a FAMILY DOCTOR , a keeper , a telephone number that you keep as high priority locked in your cell phone , someone who's got my business from now on but also someone that you call if you need medical advice not necessarily related to his expertise but who can point you towards the right direction with referrals That is how much I think of him . Thank you to you Dr and your wonderful staff . Surgery received 01/17/2025 Emory hospital Atlanta Ga A.Konate

I have been going to this dentist office for almost 6/7 years. Even though I have had great dental…read morecare with their technology etc. I have never gotten a free dental cleaning provided through my insurance. It's always some sort of out of pocket care. Always! I've gone along with it because there was a time I neglected my teeth and needed their guidance. Coming off a plan where I've shown nothing but extraordinary results, they still refused to give me a free cleaning. In fact, I did not come for almost a year because I thought it was a joke. Then I scheduled the other day living all the way in Gwinnett now and they have still refused to give me a regular cleaning! The scheduled me in for a cleaning and I got there and they tried to do X-ray's and numb me for the periodontal cleaning. Smh In fact - Dr. Schmidt himself basically called me insubordinate because I wouldn't get X-rays. Which he would still have to probe at my teeth anyways to see the condition of my gums. Smh! All in all, I'm disappointed. I will not be coming back or spending another dime with them. I'll do like all yelpers and find another dental home. The staff are amazing! But to only see Dr. Schmidt for a few seconds a year and him refusing to see me over X-rays is insane! In addition to having to literally fight with bums and parking. It's really not worth it at all. Won't be back.

They are not Dentists but sales people ! I came to this place because they told me it's $99 for…read morecleaning , but it's just scam to let you come in and then to upsell you as much as they can ! Unprofessional !! They just get about the money.

I landed here via a referral from my friend, who is a registered nurse. I did their two-step…read moretreatment, ending with fluoride. I really enjoy their model of making "going to the dentist" not a boring chore. The facilities are clean and pretty, featuring "The Brushery" after you get checked in. They give you a free toothbrush and toothpaste in a travel size carrying bag when you come for the first time. They also offer select TV episodes to watch while you are in the treatment room. I liked that the staff weren't too forceful selling their services, for example the dentist referred me to a dental surgeon for a consult. They gave me helpful dental hygiene tips and my teeth are looking shinier than ever! I am coming back in October for a follow-up.

One of the worst dental experiences of my life. I go to the dentist every six months, and had to…read morestart going here due to a move. On my first visit, the hygienist was in and out of the room multiple times without saying anything. Then, they told me I needed a "special cleaning" not covered by insurance. I asked why and they just said "you need it". The dentist came in and said I had 5 teeth with "severe decay" and even more with. Cracks and cavities. Again, I see the dentist every 6 months and had not heard this before. I then tried to leave and they wouldn't let me. Lastly, a hygienist came in my room to go over treatment plans, gets halfway done and then goes "oh wait, wrong patient!" She laughed and then left the room. Glad they care about HIPPA! I told them not to charge my card on file, that I'd call with my HSA card and they said okay. Five minutes later they charged my card on file. Do not go here unless you want to be scammed.

The Dentist is a slob and he sat and jumped around while I was there on time for my appointment and…read moremy driver had someone else to pick up and he knew this and since he knew I was in short of time he took longer and then he referred me to somebody else My doctor told me the real reason was that he didn't like my insurance he should've told me that I recommend you do not go there.

I can say Dr.Feldman and Bill work like a well oil machine together. I needed some work done and…read morethey do a lot to make you comfortable and at ease. Took every piece of anxiety I had away with great service and work. Mike is amazing also so helpful and open. Tin is also accurate gets you the info you need. Reception also amazing 10/10 recommend.

Hello my name is Kinney, and today made my second teeth cleaning done here at Roberts Family Dental…read moreand the hygienist Phung Lotaya is excellent. She does an exceptional job cleaning your teeth and she constantly ask you as the patient if your okay and comfortable. I have no complaints and look forward to my next cleaning

Oh this dental office is the BEST in the entire metro-Atlanta area. They have a human touch, the…read morestaff work well together, they have strong internal communication and (mic/walkie-talkie system) to keep things flowing. What I admire most about this office is they work 4 days a week-- the office is closed Wednesdays! At first I thought, oh it must be to get a handle on paperwork or claims. Nope, they simply value time off for everyone to be able to be refreshed ! I appreciate that as a business and customer service model because it means they are mentally fresh on any given day they are working on my teeth:-) The only con is that CNN news is always playing on each TV and in the waiting room, which is not relaxing ever, so I ask them to turn it off in my cubicle. I highly recommend them!

He communicates very well. He makes sure he knows his patients. We went to get braces for my kids…read moreand was surprised when he just wanted to talk about goals and detail the plan.

My first filling with Dr. Henry went super smoothly. He's got this crazy technique of grabbing your…read morecheek and shaking it like hell while giving you the numbing injections - the worst part of a filling, IMO. So, that mo-jo keeps the shot from hurting. Amazing. The filing went quickly and smoothly. 5-stars!

It"s been a long stressful and expensive experience. The situation is still not complete. I'm…read morewaiting for a partial that I was told would be back on March 26. So far, no word on the partial and no one is answering or returning calls.

I love Cassandra Bracket and her whole staff. I actually look forward to going to the dentist. They…read morehave taken care of me and my family since we moved to Atlanta. They're thoughtful, kind, and they even work to keep my 30 year old crown in place rather than replace it, so they save us money. I can't praise them enough.